WHAT IS THE DIFFERENCE BETWEEN

QUALITY
ASSURANCE
&

CONTROL?
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 WHAT IS
QUALITY CONTROL?

Quality Control is a set of

activities aiming at controlling the
process output to ensure that the
production is defect free. The
focus is more on audits and
quality checks before the output
is delivered to the customer.

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Quality Control (QC), in general, is
a reactive concept that deals with
the intermediate quality
parameters of products and
processes once the activity is
performed.

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E.g., The assembly line in the auto
industry has passed a certain
number of vehicles. Then the QC
Team, based on the agreed and
standard set of parameters, do
the inspection of the same to
check where there are any
deviations.

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The major role of QC function is in
ensuring that the standards are
adhered to in line with the agreed
set of parameters. It is always
performed as second check or as
the validation of completed
process, hence it is reactive.

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 WHAT IS
QUALITY ASSURANCE?

Quality Assurance is a set of

activities aiming at improving the
process to assure that the output
will be defect free. The focus is
more on preventing errors and
improving the process.

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QA, or Quality Assurance, on the
other hand, is a larger umbrella or
broader concept that is process-
oriented, takes utmost care of
minute details at each step and
corrects when the process starts
deviating.

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Quality assurance does derive
from the Voice of the customer. It
translates those voices into a
meaningful, relevant and
appropriate set of standard
parameters & principles
customised to the organisation's
internal set of framework.

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E.g., Suppose the process has
been defined and qualified by the
operation steam in any
organisation. In that case, it must
be validated by the Quality
assurance team so that once the
process becomes full-fledged, it
produces the goods or services
with the intended quality
parameters as expected from the
customer.

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