Chamseddine Arfaoui
Phone:
+216 99 467 111
Email:
chamsarfao@gmail.com
Address:
Ariana, Tunisia
LinkedIn:
https://www.linkedin.com/in/c-a-702794b0
EDUCATION
Master of Spanish Language | 2015
University Of Manouba – Tunisia
License of Spanish Language| 2012
University Of Manouba – Tunisia
SKILL HIGHLIGHTS
 Customer Service
 Communication: Strong
written and
communication skills, capable
of conveying complex ideas
clearly and persuasively.
 Technical: Proficient in IT
support, knowledgeable
Microsoft Office Suite and
CRM systems, with a passion
for continuous learning and
skill development.
LANGUAGES
 English - B2
 French - B2
 Spanish - C1
 Arabic - Native
Experienced Customer Service Representative with a
Passion for Creative Problem-solving
Flexible and experienced with excellent time management skills. I am a good communicator
with proven inter personal skills and am used to working in a team whilst also being capable of
using own initiative.
EXPERIENCE
HR Implementation Specialist| Mars 2022 – Present
Ariana, Tunisia
 Successfully onboarded new clients, managing systems registrations and
client access, ensuring smooth transitions and minimizing disruptions.
 Developed and implemented customized payroll setups, optimizing
processes and enhancing efficiency for clients.
Customer Care Specialist| SEP 2020 – 2021
Ariana, Tunisia
 Delivered exceptional customer service, resolving complex issues and
inquiries promptly, resulting in high customer satisfaction ratings.
 Proactively engaged with customers to anticipate needs and provide
proactive support, fostering long-term relationships and loyalty.
Case Manager| Juin 2021 – Oct 2021
HP INC, Ariana, Tunisia
verbal  Provided personalized support to clients, ensuring a seamless experience
from onboarding to issue resolution, earning praise for professionalism and
efficiency.
 Streamlined communication channels and processes, improving response
times and customer satisfaction metrics.
Technical Support Analyst Bilingual Spanish| Avril 2016 – 2019
CPL Integrated Services, Ariana, Tunisia
in  - Provided bilingual technical support for HP applications, demonstrating
exceptional problem-solving skills and technical expertise.
 - Managed critical industrial calls with a sense of urgency and attention to
detail, ensuring minimal downtime for clients.
Certifications
 Google IT Support Professional Certificate
 Google Project Management Certificate
 Storage Administration Certificates and Advanced Storage Management
Certificates from Hitachi Vantara
 Printing Solutions Management and Support Certificates from HP (Hewlett-
Packard)
 IT Service Management and Customer Service Excellence Certificates from
DXC Technology / HPE (Hewlett Packard Enterprise)
 Chamseddine Arfaoui
Phone:
+216 99 467 111
Email: Experienced Customer Service Representative with a
chamsarfao@gmail.com
Passion for Creative Problem-solving
Address:
Flexible and experienced with excellent time management skills. I am a good communicator
Ariana, Tunisia
with proven inter personal skills and am used to working in a team whilst also being capable of
LinkedIn: using own initiative.
https://www.linkedin.com/in/c-a-702794b0

HOBBIES
- Writing: Enjoys crafting compelling narratives and expressing ideas through
creative writing projects.
- Reading: Avid reader with a diverse range of interests, constantly seeking new
knowledge and perspectives through books and articles.
- Video Games:Passionate gamer, finds joy in immersive gaming experiences and
exploring virtual worlds.
- Blogging: Active blogger, sharing insights and experiences on topics
ranging from technology to personal development.
- Content Creation: Skilled content creator, enjoys producing engaging and
informative content across various platforms.
- Influencer: Actively engages with online communities, sharing
recommendations and insights on products and services.
- Photography
- Design

PROFESSIONAL REFERENCES
Available upon request.