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INTERVIEW

Work experience student in your group.

Interviewee:
SAHIL ALAM
Job Role- Retail Sales Executive
Company- Time Furnishing
Duration-14 months

GROUP B7 ALOK THAKUR

23PGDM068 HUSZAIFA HASSAN 23PGDM079
NEHA OJHA 23PGDM087 RAVI
23PGDM094 SNEHIL CHHIMWAL
23PGDM107 SAHIL ALAM 23PGDM120
9-25-2023
Q1 - What was the job being performed?

I was in the position of Retail Sales Executive. It was to sell products and services to
customers in a retail setting. I was responsible for greeting customers, answering their
questions, and helping them find the products they are looking for. I was also being
responsible for demonstrating products, processing payments, and ringing up sales. It was
typically work in a variety of retail settings, such as department stores, clothing stores,
electronics stores, and grocery stores. I had worked full-time, part-time, and even on
commission.

Q2 - What were the major duties/ responsibilities of your position?

I was given position to increase sales, and build relationships with customers and the
manager team. I was assisting customers by greeting them and answering their queries. I
was also responsible for driving sales with client engagement and product knowledge
sharing. I convinced the customer to purchase items from the store and addressing
customer complaints to improve customer satisfaction.

Q3 - Who were all in your work group?

As a Retail Sales Executive, I worked closely under the guidance of a Senior Sales Manager.
Alongside me with five other dedicated employees, making us a dynamic group of six. My
role was pivotal in bridging the gap between our customers and the products, ensuring that
their needs were met with precision and enthusiasm. The hands-on experience I garnered
working alongside seasoned professionals greatly enhanced my skill set and understanding
of the intricate dynamics of the retail industry.

Q4 - What physical location did you work in?

Guwahati

Q5 - What were the education, experience, skill, and certification or training program
requirements?

The education required was- Graduation in Commerce Stream

Experience required – 0-1 year

Skills required- Good communication skills, basic knowledge about marketing.

Q6 - What were the basic accountabilities and performance standards that typify your
work?

 Sales goals
 Customer satisfaction
 Product knowledge
  Team work
 Inventory management
 Marketing and promotion

Q7 - What were the Environmental Conditions involved?

The environmental condition of the workplace climate was incredibly supportive and
nurturing. This environment placed a strong emphasis on a customer-centric strategy in
addition to the staff's wellbeing and professional development. Such a culture was devoted
to comprehending the special requirements and preferences of its clients, guaranteeing that
they continually obtained goods that matched or surpassed their expectations. This
commitment helped the business and its customers develop a bond of trust and loyalty,
establishing a positive relationship that was advantageous to all sides.

Q8 - What were the job’s physical, mental and emotional standards?

**Physical Standards**:

Location: Job based in Guwahati.

Duration: 14months tenure.

Skills: Strong communication, communication Skills basic marketing skills.

Education: Bachelor's in Commerce.

Environment: Mostly in office.

**Mental Standards**:

Role: to sell products and services to customers in a retail setting. I was responsible for
greeting customers, answering their questions, and helping them find the products they are
looking for Interactions: Engage with experts, handle customer queries, and feedback.

Adaptability: Modify work based on senior sales manager feedback.

**Emotional Standards**:

Customer Focus: to match sells targets

Teamwork: Collaborate within a team of 6.

Feedback: Engage in quarterly retrospectives for improvements.

Support: Regular check-ins with higher management.

Q9 - What were the Health and Safety conditions?

In my company, the emphasis on health and safety was evident through its comprehensive
policies and provisions. One such provision entailed a visit from a senior representative,
underscoring the organization's commitment to ensure employee well-being. Additionally,
employees were facilitated with corporate insurance up to Rs 1 lakh to safeguard against
unforeseen emergencies. However, this insurance would be applicable in situations where
the hospitalization spanned at least 14 days. Given the nature of our job, which
predominantly involved sedentary tasks, the incidence of employee injuries was relatively
minimal. This low rate of injuries can also be attributed to the company's proactive stance
on health and safety, creating an environment where employees felt secure and well-taken
care of.

Q10 - Explain your on boarding experience?

My experience with the company's recruitment process was seamless and hassle-free. The
proceedings were well-organized, with both the group discussion and the personal interview
rounds scheduled on the same day. This systematic approach not only saved time but also
allowed for a coherent evaluation process, making it a pleasant experience overall.

Q11 - Explain your exit experience in the organization?

For my exit process, I had to give my resignation letter prior 45 days before resigning, stating
the reason of pursing my higher education. At first the manager hesitated and asked me to
stay as I was at my growing stage and an efficient employee which benefited the company.
Then after knowing my passion of pursuing MBA, they approved my resignation letter.