Document No.

ENTOTO TVET COLLEGE ETC/REG/IT/HW/001

Department of Information Technology
Section : IT hardware & network
Issue No. Page No.
Session Plan Go Page 1 of 1

Program- Regular L II Academic Year- 2004 E.C

Session Plan
Unit of Competency: Determine maintenance strategy
Module Title: Determining maintenance strategy
LO_1: Identify and analyze maintenance needs

Session Objectives: At the end of each session the trainees would be able to:-
 Identify risk to business
 Conduct IT Audit
 Identifying warranty statues of equipment

Activities Nomina
l Learning
Contents
Duratio methods
n
Introduction 45 min Overview of business risk Lecturing

45 min Conducting IT Audit Discussion,

Demonstratio
n
Presentation

30 min Conduct software audit Discussion,

demonstration
20 min Understanding Warranty Lecturing,
discussion
30 min Documenting risks Discussion,
Demonstratio
n
Evaluation 1 hrs Accomplishment of written exam practical work Written and
and Interview Interview
Summary 20min Wrap-up and Feedback Mentoring
Ressourse  Operation Manual
 Learning guide
 Internet Connection

1
 Document No.
ENTOTO TVET COLLEGE ETC/REG/IT/HW/001
Department of Information Technology
Section : IT hardware & network
Issue No. Page No.
Session Plan Go Page 2 of 1

Program- Regular L II Academic Year- 2004 E.C

Session Plan
Unit of Competency: Determine maintenance strategy
Module Title: Determining maintenance strategy
LO_2: Develop service level agreements

Session Objectives: At the end of each session the trainees would be able to:-
 Identify the type of service level agreement
 Develop service level agreement
Activities Nomina
l
Contents Learning methods
Duratio
n
Introduction 20 min Introduction Lecturing

30 min Identifying maintenance needs Discussion

Presentat
ion

2 hrs Developing service level agreement Discussion,

Demonstration
Evaluation 1 hrs Accomplishment of written exam and Individual Learning
Interview
Summary 1 hrs Wrap-up and Feedback Mentoring
Resources  Operation Manual, technician tools, PC
 Learning guide

2
 Document No.
ENTOTO TVET COLLEGE ETC/REG/IT/HW/001
Department of Information Technology
Section : IT hardware & network
Issue No. Page No.
Session Plan Go Page 3 of 1

Program- Regular L II Academic Year- 2004 E.C

Unit of Competency: Determine maintenance strategy

Module Title: Determining maintenance strategy
LO_3: Formulate maintenance strategy

Session Objectives: At the end of each session the trainees would be able to:-
 Identify maintenance strategies
 Protect hardware component
 Protect data from threat
 Schedule maintenance
Activities Nomina
l
Contents Learning methods
Duratio
n
Introduction 1 hr Introduction to maintenance strategies Lecturing ,
discussion
3 hrs Protecting critical hardware Discussion,
demonstration
2 hrs Protecting data Discussion,
Presentation

Demonstration
1 hrs Scheduling maintenance Lecturing,
Discussion,
demonstration

Evaluation 2 hrs Accomplishment of written exam and Individual Learning

Interview
Summary 1 hrs Wrap-up and Feedback Mentoring
Resources  Operation Manual, technician tools, PC
 Learning guide

3
 Document No.
ENTOTO TVET COLLEGE ETC/REG/IT/HW/001
Department of Information Technology
Section : IT hardware & network
Issue No. Page No.
Session Plan Go Page 4 of 1

Program- Regular L II Academic Year- 2004 E.C

Unit of Competency: Determine maintenance strategy

Module Title: Determining maintenance strategy
LO_4: Define client and supplier processes and standards

Session Objectives: At the end of each session the trainees would be able to:-
 Create report procedure
 Create escalation procedure
Activities Nomina
l
Contents Learning methods
Duratio
n
Introduction 1 hr Introduction Lecturing

1 hrs Creating report procedure Discussion,

Presentat

demonstration
ion

30 min. Creating escalation procedure Discussion,

Demonstration
Evaluation 1 hrs Accomplishment of written exam and Individual Learning
Interview
Summary 1 hrs Wrap-up and Feedback Mentoring
Resources  Operation Manual, technician tools, PC
 Learning guide