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Samuel Andrews
Business Analyst

Address Chennai 603103

Phone 9487982641
E-mail sentmailtosam@gmail.com

Seasoned Business Analyst offering 8 years of IT industry success. Expert on business and systems
requirements, user acceptance testing and end-user training. Accomplished at leveraging past
lessons to inform future decision-making.

Skills

Quality Assurance

Requirements Gathering

Documentation

Business Analysis

Test Scenarios

Root Cause Analysis

Test scripts and diagnostics

Agile Methodologies

Creating Test Cases

System Testing

Regression Testing

Manual Testing

Functional Testing

Work History

Jun 2017 - Business Analyst

Current TCS Siruseri, Chennai, India
 Improved business processes by analyzing current practices and

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recommending optimization strategies.

 Boosted customer satisfaction levels by identifying areas of improvement
and proposing actionable solutions.
 Collaborated closely with stakeholders to identify opportunities for process
improvements and drive continuous innovation in the organization.
 Supported software development projects by defining clear requirements
and effectively communicating them to technical teams.
 Facilitated change management initiatives, ensuring smooth transitions
during organizational transformations.
 Actively participated in team meetings to share knowledge, exchange
ideas, address challenges, and collaborate on potential solutions.
 Developed high-quality documentation to support training efforts, helping
employees fully understand new systems and procedures.
 Implemented best-practice methodologies that improved overall project
delivery timelines while maintaining quality standards.
 Analyzed data to identify root causes of problems and recommend
corrective actions.

Jun 2015 - Test Analyst

May 2017 TCS Siruseri, Chennai, India
 Identified critical defects, conducting root cause analysis and
collaborating with the development team for timely resolutions.
 Ensured smooth communication between QA and development teams,
participating in regular meetings to discuss progress updates and address
challenges collaboratively.
 Increased overall test coverage, prioritizing high-risk functionalities for
thorough examination.
 Facilitated quick issue resolution through clear defect reporting, providing
precise steps to reproduce along with relevant screenshots or logs when
needed.
 Boosted team efficiency through effective knowledge sharing sessions and
mentoring junior testers.
 Evaluated product requirements, translating them into detailed test
scenarios and validating expected outcomes.

Education

May 2015 Bachelor of Science: Civil Engineering, India

Thiagarajar College Of Engineering - Madurai, India