ANNEX R

Responsibility Matrix - Optimisation

Supplier
Item Description Customer Comments
Company

Transmission Optimization

Bi-yearly network audit including

performance, capacity, topology
1 Bi-yearly network audit I R and configuration. Supplier
company will provide the
relevant audit reports.
2 Monitoring of Link Performance Including IP Links I R

3 Transmission optimization for short haul, long haul. I R

Benchmarking Microwave Network Performance against
4 I R
ITU Standards.
Proposing new solution & Features to enhance the
5 A R
transmission Network.
Review current Capacity limits and Bottlenecks for the
6 I R
transport network and suggest recommendations
7 Fiber optic BW & route Monitoring & optimization I R
8 VSAT BW & Route Monitoring &optimization I R
9 Transport – Delay, Jitter and Latency I R

Radio Optimization

10 Bi-yearly network audit I R

GSM & WCDMA Radio Network statistics daily
11 I R
monitoring.
Maintaining all radio network KPIs according to MTN
12 I R
Standards.
13 Daily Worst cell analysis & troubleshooting. I R
To be executed by maintenance
14 Radio Antenna Optimization i.e. (HBA, Azimuth, Tilts). I R
team
Radio Antenna Optimization. Materials to be supplied by
15 Customer. Tools and test materials to be supplied by R R
Supplier Company.
Regular Radio parameters and configurations
16 I R
consistency checks.
Quarterly benchmarked,
routinely every month. Multi-SIM
Performing Routine Drive Tests & Benchmarking for
17 I R benchmark with all available
both 2G & 3G Networks.
national operators. Best in class
(ITU)
Post Activity (Re-homing, Software Upgrades, etc…)
18 I R
Drive test campaigns.
Analyzing drive test log files & suggesting
19 I R
recommendations for improvement.
Implementing the recommended actions (Physical &
20 I R
Soft Parameters) & give final results.
21 Regular Neighboring Audit, inter System & Intra System. I R
22 C/I analysis and frequency retunes. I R
Radio Parameters tuning to improve the radio network
23 I R
quality.
Recommending New Radio Features & Trails to
24 A R
enhance the Radio Network performance.
Individual Cell Analysis – degradations due to general
25 I R
parameter set implementations.
26 GPRS & EDGE radio interfaces optimization. I R

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 Supplier
Item Description Customer Comments
Company
LAC/RAC Boundary Audit and Paging Statistics
27 I R
Analysis.
28 Frequency re-farming R R
29 Frequency Optimization I R
30 Wi-Fi Optimization ( Frequency/KPI) I R
31 Customer Complaints Handling. I R
32 Generate daily, weekly and monthly radio KPIs reports. I R
33 Activity Log (all network changes) I R
34 Request/ Motivate Allocation of Mobile BTS's (CoW's) A R
Site Prioritization & Management (i.e. VIP, High Priority,
35 R R Quarterly
etc)
Special Optimization due to network /marketing events
36 S R
or Promotion.
First Node and any major new
New Feature Implementation (excluding first node feature upgrade implementation
37 A R
implementations and major new feature upgrade) shall be undertaken by
respective vendor.
38 New sites Optimization, post PAC I R
New frequency assignment will
be done by joint team from
39 New site/Expansion frequency assignment S R
Supplier Company MS and
Customer planning department
40 2G Frequency re-planning I R Yearly
41 Site Audits R Yearly
SIM card with enough credit for drive test (routine &
42 benchmarking) provision. Supplier Company to ensure R I
appropriate usage of SIM cards.
43 External Interference clearance R S
Radio Performance Acceptance after Vender to Vender
44 I R
Swap, Validating KPIs & DT
45 3G SC Audit & re-planning I R Bi-yearly
Core Optimization
Provide inputs about Core Network elements in the
46 R I
network
Review current Capacity limits and Bottlenecks for the
47 I R
core network and suggest recommendations
Focus on the following KPI's and others not stated in the
network:
• 2G & 3G Paging Success Rate.
• Inter MSC Incoming/Outgoing HO Success Rate.
• Location Update Success Rate.
• Signaling load (NSL/HSL/SIGTRAN)
48 • TDM/IP/ATM Termination Success Rate. I R
• Monitoring the Network Transponders Capacities &
performance
• 2G & 3G IP throughput (including End-2-End).
• 2G & 3G IP Latency
• 2G & 3G Attached Success Rate
• 2G & 3G PDP Context Activation Success Rate.
49 Review recommendations from Venders R S
50 Implement agreed on Recommendations S R
51 Wi-Fi core monitoring & Optimization ( Routes and KPIs) I R

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 Supplier
Item Description Customer Comments
Company
Capacity Management
As per Customer standard
52 Monitor and report system capacity and grade of service R
procedure
Monitoring of performance and
capacity trends through weekly,
monthly and ad hoc reports and
notification to the Customer in
advance of required capacity
53 Propose capacity enhancements R increases as per headroom
below:
• Core hardware: 6 month
• Core software: 3 month
• BSS: 3 month
• Transport: 6 months
Other
54 Monitoring End-to-End KPI's I R
Parameter Checking E2E (RAN, RAN Core, Core
55 I R Bi-yearly
(CS&PS), IP, Optical, Microwave, Infrastructure, etc)
Network health check (RAN, RAN Core, Core (CS&PS),
56 I R Bi-yearly
IP, Optical, Microwave, Infrastructure, etc)
Network Documentation E2E ~ Network designs,
57 topologies, etc (RAN, RAN Core, Core (CS&PS), IP, I R Bi-yearly
Optical, Microwave, Infrastructure, etc)
End-to-End Network Audits (RAN, RAN Core, Core
58 I R Bi-yearly
(CS&PS), IP, Optical, Microwave, Infrastructure, etc)
59 End-to-End Service Resiliency/Redundancy Testing I R Quarterly

Network Node Resiliency/Redundancy Testing (RAN,

60 RAN Core, Core (CS&PS), IP, Optical, Microwave, I R Quarterly
Infrastructure, etc)
Configuration Audit (RAN, RAN Core, Core (CS&PS),
61 I R Quarterly
IP, Optical, Microwave, Infrastructure, etc)

Note: End-to-End includes the radio, transport, core and IP networks.

R Responsibility

A Approval

S Support

I Information

ANNEX R
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