Job Title: Salesforce/Vlocity Developer

Company: Cigna Healthcare

Location: Bangalore
Work Mode: Hybrid

We are looking for a passionate Trailblazer (aka Salesforce Developer) to join our Technology team
supporting Cigna International Markets’ Salesforce Experience Cloud portals.
The Salesforce/Vlocity Developer will work on an Agile scrum team and will be responsible for
managing assigned work requests throughout the SDLC, building customized solutions using
Salesforce declarative tools, custom code, and AppExchange products. The candidate will require an
understanding of business processes related to the Service Cloud and Health Cloud applications as
well as strong technical and communication skills to interface directly with internal stakeholders to
understand their needs in order to develop and enhance the system accordingly.

About You
You’re the type of person that is always looking to learn and embrace existing and emerging
integration capabilities/approaches.
You’re passionate about all things technology and keep up to date with the latest industry trends and
products.
You’re the type of person that loves the challenge of solving complex technical problems by thinking
outside the box.
A normal day looks like

Development
 Analysing requirements to ensure information is complete and determine complexity.
 Applying your knowledge of “out of the box” functionality to determine what different design
options exist and highlight any compromises.
 Developing and documenting customised solutions within the Salesforce platform including
enhancing and creating workflows, process builders, functions and configurations and
maintaining balance between point and click and coding solutions.
 Developing and documenting customised solutions leveraging Vlocity components such as
Omniscripts, Data Raptors and Integration Procedures to complement built-in Salesforce
functionality.
 Develop system integrations involving Salesforce.com web services (JSON, SOAP) and
Vlocity Data Raptors and Integration Procedures
 Ensuring developed solutions are written to be maintainable, scalable, testable and
deployable.
 Ensuring that solutions adhere to Salesforce best practices and leverage standard CRM
functionality where possible.

Support and Release

 Assisting the Production Support team and Production Salesforce Admins who manage daily
support and maintenance of the Salesforce instance.
 Support for bug fixing and integration with other systems.
 Maintaining system security and integrity.
 Deployment/Release of the change through sandboxes to production

Leadership and Collaboration

 Participating in peer review sessions with other Salesforce developers and admins within
Cigna's Salesforce community
 Collaborating with other technology teams to facilitate interfaces between Salesforce and
other systems.
 Collaborate with Cigna's Architecture team in regards to project/small change intake and
related Salesforce effort estimates
  Communicating with business partners to set expectations and negotiate when needed,
explaining complex technical issues and producing technical documentation
 Participating in Agile team activities, such as estimation, collaboration in requirements
definition, code reviews, and contribution of feedback during retrospectives
 Mentoring junior team members

Ideally you will have experience with or have:

 Bachelor’s degree in Computer Science or a related discipline
 2+ years in Salesforce administration and development
 1+ years as a Salesforce Developer with Apex, triggers, trigger frameworks, Visualforce,
Lightning Aura/LWC
 1+ years as a Vlocity/Omnistudio developer with Omniscripts, Data Raptors and Integration
Procedures
 1+ years building Lightning Aura Components Experience with web-based technologies like
HTML, CSS, and Javascript
 Hands on Salesforce experience on Service Cloud or Health Cloud
 Hands on Salesforce experience with Salesforce Experience Cloud
 Knowledge of Salesforce REST, SOAP and Metadata API and integration experience with
calling external REST/SOAP APIs and web services from Salesforce
 Knowledge of agile processes, software development lifecycle and supporting tools
 General understanding of common IT applications
 Exceptional English verbal, written and interpersonal skills
 At least one of
o Certified Salesforce Administrator
o Certified Platform App Builder
o Certified Platform Developer I
o Certified Omnistudio Developer

It would be great if you have:

 1+ years as a Salesforce Administrator with declarative development - Process Builders,
Workflow, Validations, Object Model, Security
 Certified Platform Developer II and above
 Certified OmniStudio Consultant
 Certified Copado Fundamentals I and II
 Experience with Salesforce DevOps tools such as Copado, Git, SFDX
 Experience with Health Cloud
 Experience with SmartComms