John Cena

MIET , Greater Noida

Uttar Pradesh

16th June 2024

Mr Sunil Ambani
CEO and Director
Lotus Company Pvt Limited

Respect Sir

Subject: Complaint Regarding Defective Product Delivery

I am writing to bring to your attention an issue I have encountered with a recent order from
your company. On 10th June 2024 I placed an order for educational books through your
website. Unfortunately, upon receiving the package on 15th June 2024, I discovered that the
specific books were missing and some were of wrong edition.

This is particularly disappointing as I have been a loyal customer of your Company for
several years and have always been satisfied with the quality of your products. I would like to
request a replacement for the defective book as soon as possible

I trust that you will address this matter promptly and provide a resolution at your earliest
convenience. Please feel free to contact me if you require any further information.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

John Cena
John Cena
MIET , Greater Noida
Uttar Pradesh

16th June 2024

Mr Sunil Ambani
CEO and Director
Lotus Company Pvt Limited

Respect Sir

Subject: Inquiry Regarding Books

I hope this letter finds you well. I am writing to inquire about the availability and pricing of
educational books offered by your esteemed company. I have been researching potential
suppliers and am particularly interested in it.

Could you please provide the following information:

1. Pricing details, including any bulk order discounts that may apply.
2. Minimum order quantities, if applicable.
3. Delivery options and estimated lead times.
4. Any additional charges or fees associated with the product/service.

Furthermore, I would appreciate receiving a product catalogue or brochure, if available, to

gain a comprehensive understanding of your offerings.

Please find enclosed my contact details for your convenience. I can also be reached by phone
at 999966600 or via email at johncena@Gmail.com should you require any further
clarification or information.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

John Cena