GAURAV
SINGH
grvsngh854@gmail.com
8860037572
DELHI, INIDA 110094
SKILLS
• Transportation and Logistics
Coordination
• Warehouse and Transportation
Operations
• Logistics Planning
• 3PL (Third Party Logistics)
• Contract Development and
Management
• Freight Transportation
• Complex Negotiations
• Loading and Shipping Schedules
• Fleet Dispatching
• Shipment Coordination
• ERP Requisition Management
• Delivery Issues Resolution
• Team management
• Relationship management
• Problem-Solving
• Teamwork and Collaboration
• Performance monitoring
• Analytical and Critical Thinking
• Planning and Coordination
• Training and Development
EDUCATION
Bharati Vidyapeeth Deemed
University
Delhi • 2018
MBA: Supply Chain Management
Delhi University
Delhi • 2015
BCOM: Commerce
GBSS NO-2
Delhi • 2009
12th: CBSE
GBSS N0-2
PROFESSIONAL SUMMARY
Planning and managing logistics, warehouse, transportation and
customer services. Directing, optimizing and coordinating full order
cycle. Liaising and negotiating with suppliers, manufacturers,
retailers and consumers.
WORK HISTORY
ZYPP ELECTRIC (Bycyshare Technologies Pvt. Ltd.) - Cluster
Manager
DELHI, INDIA • 12/2022 - 05/2023
• Led a 250+ person Fleet Management team, providing strategic
direction and operational management.
• Diffused challenging situations using conflict management
techniques.
• Inspected and analyzed Fleet management records daily,
ensuring staff compliance with mandatory reporting
responsibilities.
• Supported streamlined operations with expert clerical support
related to document control and file management.
• Maintained awareness of cultural and legal variances, relaying
any changes or developments to senior management.
• Helped to enforce policies and procedures, proactively
addressing issues with management.
• Tracked operational data and drafted reports, relaying findings
to upper management.
• Maintained records of grey fleet drivers and performed relevant
documentation checks aligned with company policies.
• Continued education and training through seminars and online
organizational modules to meet company requirements.
BLINKIT - Station Manager
GURUGRAM, INIDA • 01/2022 - 12/2022
• Trained and supervised team to deliver on store sales targets.
• Performed key-holding duties by managing cash drawers, site
security and timely opening and closing.
• Hired and trained 90+ employees to deliver store goals.
• Prioritized in-store sanitation, safety and health by raising
standards and conducting regular inspections.
• Designed and implemented practices to boost customer
satisfaction metrics.
• Evaluated team performance and handled disciplinary actions.
• Managed cash and reconciled tills with rigorous security
measures.
• Managed sales records, reconciled cash and made bank deposits
while performing store opening and closing duties.
• Briefed team on product and promotion changes to support
upselling.
• Revamped store appearance and displays to reflect seasonal
Delhi • 2007 trends and promotions.
10th: CBSE
• Completed audits and risk assessments to achieve regulatory
compliance.
• Delivered quality service with friendly and professional
demeanor.
• Taught staff to delivery outstanding customer service through
strong training programs and ongoing mentoring.
• Oversaw processing and organization of incoming shipments.
• Attended meetings to discuss developments and brainstorm ideas
in improving inventory management.
• Designed strategic ways to streamline inventory control
procedures and reduce errors.
• Documented daily deliveries and shipments to reconcile
inventory and retain accurate data.
• Used Inventory Management Software to monitor demand and
document mechanics of inventory.
• Dispatched drivers to deliver items to clients, monitoring route
and distance for safe travels.
• Reviewed data to forecast future requirements and order
supplies, maintaining consistent inventory and avoiding
shortages.

LICIOUS (Delightful Gourmet Pvt. Ltd.) - Hub Operation Manager

DELHI, Inida • 12/2017 - 12/2022
• Regularly reviewed stock counts to effectively reorder and
achieve strong product availability.
• Improved supply chain operations through effective ERP systems
use and data management.
• Identified system weaknesses and development opportunities,
aiding continual evolution towards improved stock control.
• Analyzed and updated stock levels to achieve accurate, reliable
inventory management.
• Directed daily operations to achieve maximum efficiency and
productivity.
• Controlled expenditures by championing efficient use of
resources.
• Operated warehouse equipment safely.
• Exceeded targets by quickly and accurately preparing orders.
• Prepared products for shipping according to company
specifications.
• Applied health and safety principles to use carton shredders and
shrink systems, notifying supervisor when related materials
needed replenishing.
• Ensured orders were packed correctly, minimizing errors by 99 %.
• Maintaining TAT & SLA on daily basis to achieve maximum
targets.

Nuvo Logistics Pvt. Ltd - Hub Operations Manager

DELHI, Inida • 01/2017 - 10/2017
• Supervised and delegated tasks to employees to meet key
productivity targets.
• Used excellent problem-solving and issue-resolution strategies to
rectify difficulties quickly and effectively.
• Encouraged staff to learn and develop new skills to meet
individual and team goals.
• Followed predetermined delivery routes, consistently exceeding
turnaround times.
• Consistently completed deliveries ahead of schedule through
diligent, efficient driving.
• Inspected outgoing shipments for conformance with customers'
specifications, flagging incorrect packages for corrective action.
• Checked incoming orders for completeness, forwarding
incomplete orders to backend employees for additional
processing and verification.
• Completed opening and closing duties quickly and accurately for
smooth operations and after-work handovers.

Delhivery Ltd. - Operations Manager

DELHI, Inida • 04/2014 - 04/2016

• Coordinated strategic plans for administrative services

management and optimization to best use available resources.
• Conferred with customers to address questions, problems and
requests for service or equipment to allocate dispatch coverage
during peak service times and during employee shortages.
• Tracked and reviewed charts, graphs, schedules and other
statistics to to maximize on-time performance, minimize
customer wait times and service disruptions.
• Conducted regular staff assessments to determine
underachieving employees requiring further training or
assistance.
• Motivated teams to meet performance targets by awarding
achievements and celebrating milestones.
• Addressed and resolved employee matters during shift
management, including work schedules, complaints, queries and
conflicts.
• Completed audits and risk assessments to achieve regulatory
compliance.
• Evaluated team performance and provided constructive
feedback to improve daily goal achievement.

LANGUAGES
Hindi English

Bilingual or Proficient (C2) Bilingual or Proficient (C2)