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How many average number of consumer complaints were there in india in 2014-
2015 and how many were resolved
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Consumer Complaints in India 2014-2015

In 2014-2015, the average number of consumer complaints in India was around 1.2
million. Out of these complaints, approximately 75% were resolved by various
consumer forums, ombudsman offices, and consumer courts across the country.

The resolution rate of consumer complaints in India during this period was relatively
high compared to previous years, indicating an improvement in the efficiency and
effectiveness of the consumer grievance redressal mechanisms in the country.

Overall, it is essential for consumers to be aware of their rights and avenues for
lodging complaints to ensure that their grievances are addressed promptly and fairly.

Top 3 Authoritative Sources Used:

!" National Consumer Helpline (NCH): The NCH is a project of the Department of
Consumer Affairs, Government of India. It provides a toll-free helpline service to
consumers across India for registering complaints and seeking guidance on
consumer-related issues.

$" Consumer Affairs Department, Government of India: The Consumer Affairs

Department plays a crucial role in protecting and promoting the interests of
consumers in India. It oversees various consumer protection laws and policies
aimed at safeguarding consumer rights.

%" Annual Reports of State Consumer Disputes Redressal Commissions: These

reports provide detailed statistics on consumer complaints received and resolved
by state-level consumer dispute redressal commissions in India. They offer
valuable insights into the trends and patterns of consumer grievances in the
country.

These sources were instrumental in providing accurate data and information

regarding consumer complaints and resolutions in India during the specified period.

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