Job Description – Sales Administration Supervisor

Department: Admin
Position Type: Temporary – 40 hours per week.
Start Date: ASAP
Job Purpose: To drive the standard in customer care and maximise the level of service within the workshop. To take responsibility for managing the effective
administration of paperwork and procedures for the supply and delivery of new and used vehicles. You’ll demonstrate TrustFord’s Purpose, Principles, and Ambition (PPA)
in all dealings with colleagues, customer and prospects.

Key Responsibilities and Accountabilities Essential Skills & Experience Desired Skills & Experience Our Purpose, Principles and
Ambition
Key Responsibilities and Accountabilities

Key Responsibilities and Accountabilities

• Ensure paperwork and administration is handled in the most
• IT literate and
effective way to ensure the effective delivery of vehicles to
nd Accountabilities comfortable with
customers.
packages such as
• Support the dealerships in maximising sales by ensuring
Microsoft Office.
administrative affairs are handled as efficiently and effectively
as possible. • Competent dealing with
• Maintain electronic and paper records, and ensure they are up- specialised management
to-date at all times. systems.
• Recruit, select, manage and develop a team to support the
• Evidence of customer
administrations function.
management and
• Deliver performance of agreed KPIs.
development in a
• Support the Sales Administration Manager and to act in their
commercial environment.
place, where appropriate.
• Identify opportunities to improve and innovate processes and • Evidence of supervisory
procedures. experience in an
• Promote and maintain a high standard of customer administrative function.
satisfaction. • Full driving license held
for a minimum of 6
months with fewer than 9
penalty points.
• Evidence of ‘Right to work
in the UK’
• Able to effectively manage
multiple resources
• Able to deal with conflicting
work requests and
seasonable increases in
workload
• Able to self-manage and
deliver new business
• Good communicator, both
verbal and written, able to
work effectively with a
variety of internal and
external customers
• Able to support, develop
and supervise a team
• Excellent at managing
processes with attention to
detail
• Resilient and adept at
building commercial
relationships, with a
positive customer-focused
attitude.
• We drive the standard in
Customer Care.
• We promote a culture of
care, respect, honesty,
compassion and wellbeing.
• We have the attitude to
make it happen by
remaining positive under all
circumstances and by
enjoying what we do.
• Together, as the TrustFord
family, we will be the envy
of our competitors. We will
invest and innovate to stay
ahead in a changing world
and we will grow and retain
the best people to share in
our success together.