PHELELANI MFANELO NGOBESE
About Me
Date of birth: 25/05/1996
Gender: Male
Email:
phelelanimfanelo@gmail.com
LinkedIn:
https://www.linkedin.com/in/ph
elelani-ngobese-7ba61112b
Phone: (+27)71 839 9062
Driver’s License: Code 10(C1) &
Prdp
Address: 020159Bhekisisa Road
Hillcrest,
3650
Nationality: South African
Preferred languages: English,
IsiZulu, SiSwati& IsiXhosa
Willing to relocate : Yes
Soft skills
• Effective Communication
• Flexibility
• Dependability
• Adaptability
• Conflict Resolution
• Leadership Skills
• Problem Solving Skills
Hard Skills
• Excellent organizational skills.
• Good Interpersonal skills.
• Ability to keep detailed
records
• Proficiency in Microsoft Office
(Word, Excel, Outlook and
PowerPoint), SAP, Navision
and ERP system
• Good report writing skills
• Excellent numerically and
analytically
• Professional time
management
• Teamwork
• Strong decision Maker.
• Office administration
• Service excellence
• Hard working
• Proactive
• Telephonic Skills
• Leadership and Supervision
OPERATIONS MANAGEMENT
Summary
An individual who believes in working hard to achieve his
goals. I am ambitious, self-motivated and I always pride
myself in being dedicated and my ability of working well
under pressure and still producing work in the most accurate
manner. Moreover, I work well in a team, with impeccable
time management skills, ensuring to always meet deadlines.
I hold National Diploma in Operations Management. I am
currently looking for opportunities, which will provide career
advancement, with the chance to use and contribute my
skills and theoretical knowledge in a practical space.
Secondary Education
Institution : KwaBazothini High School
Grade passed : National Senior Certificate
Year obtained : 2014
Tertiary education
Institution : Durban University of Technology
Course : National Diploma in Operations
Management
Year Obtained : 2017
Work Experience
Company Name: FM Solution (WNS Sites)
Position : Soft Service Coordinator
Duties and Responsibilities
• Manage designated sites:
❖ Waste Management
❖ Cleaning, Hygiene & Pest Control
❖ Landscaping & Indoor Plants
• Manage staff and sub-contracts
• Manage contractors
• Client liaison
• Invoicing submission and control
• Management Reports
• General Operations
• Implement and adhere to Processes and Procedures
Duration: September 2023 - Current
Company Name: Sihayo Trading cc
Position: Driver (Part time job)
Duties and responsibilities
• Doing stock deliveries such as blocks, cements, lintels
etc
• Managing and overseeing staff
Duration: Sep 2019 – August 2023
Company Name : Goldengo Investments
Position : Assistant Operations Manager
Duties and Responsibilities:

Property Department
• Doing property inventory, inspection and maintenance to all our properties.
• Managing and overseeing our cleaning staff.
• Administration for property work.
• Assisting customers to ensure they find the better place to stay.
• Communicating with customer’s and service providers by email, phone and face to
face(Plumber, electrical, automated system, GT Chemicals and Hall’s)
• Running day-to-day Operations, delivery and collection of suppliers and staff.
• General Operations
• Invoicing submission and control
• Complete customer focus
• Maintain and ensure service level agreement are adhered to.
• Manage sub-contractors
• Reports to be submitted as and when required.
• Facilities Management to all our properties.
Duration: 01 July 2021 – 28 Feb 2023

Company Name: City Logistics

Position : Tracking Clerk/Controller
Duties and Responsibilities:
• Issuing of Cargo Tracking devices to Durban and Hammers dale Operations
• Keeping a daily record via spreadsheet of cargo tracking devises, health and status.
• Update the Mix Telematics FM system with trailer and subbie detail where a cargo tracking
devise has been placed on.
• Keep control of the reverse logistics in having the cargo tracking devises returned.
• Advise line management of any cargo tracking devises that have gone missing, need
repair of replacement.
• Ensure LMS system updated an up to date re all current detail related to the status of the
unit.
Duration: 27 September 2019 – 30 April 2021

Company Name: Supatrade Spar

Position : Retail Operations Trainee
Duties and Responsibilities:
• Define and manage new process execution.
• Manager retail operations manual and documents changes.
• Attend planning meetings to confer discrepancies availability.
• Lead and develop retail meetings planning and organizing.
• Prepare and submit paperwork to management on time.
• Inspect company equipment regularly to ensure proper maintenance.
• Supervise retail-training efforts and ensure training consistency and employee
development.
• Optimize geography contribution through right people, place and following process.
• Develop and maintain strong working relationship with field support and client services.
• Evaluate reports, decisions and department results on established goals.
• Develop performance metrics to build, deliver, report and track mechanism.
• Initiate and learn lessons from process rollouts.
• Establish strong relationships with internal departments and contacts.
• Ensure operations process satisfies audit requirements.
Duration: 01 April 2019 –25 September 2019
Company Name: Woolworths
Position : Customer Assistant
Duties and Responsibilities:
• Assisting customers to ensure they find the find the right thing product/service.
• Communicating with customers by email, phone, and face to face.
• Investigating and solving customer problems; some rather easy, but you will occasionally
face a complicated issue.
• Refer customers to senior staff when necessary.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Learning about your company’s products/ services and remaining up to date with any
changes.
• Meeting with management to discuss possible improvements to the company’s customer
services.
Duration: 01 August 2018 – 29 March 2019

Company Name: SA Navy

Position : Logistics Intern
Duties and Responsibilities:
Procurement Section:
• Petty Cash Application for Naval Base Durban and ships
• Alongside.
• G/orders for Naval Base Durban
• Contracts for Naval base Durban.
• Hired equipment for Naval base Durban and Ships Alongside.
• Budgeting for Naval base Durban.
• Budget series codes for Naval Base Durban.
• Administration for Naval Base Durban and Ships Alongside.

Transit Section:
• Petty Cash receipt for Naval Base Durban.
• Receipts for Naval Base Durban.
• Returns (DAC) for Naval Base Durban.
• Disposal for Naval Base Durban.
• Asset management for Naval Base Durban.
• Gas for Naval Base Durban and ships alongside.
• Filing for Naval Base Durban.
• DAC Maintenance for Naval Base Durban and ships
• Alongside.

Accounting Section:
• Issues for Naval Base Durban.
• Receipts Personal for Naval Base Durban and Ships alongside.
• Filing for Naval Base Durban.
• Registry for Naval Base Durban.

Warehousing Rations:
• Relation Administration for Naval Base Durban and ships alongside.
• Schedule 4/11 for Naval Base Durban and ships alongside.
• Demanding of relations for Naval Base Durban and Ships alongside.
• Disposal for Naval Base Durban and ships alongside.
• Storage for Naval Base Durban and Ships alongside.

Transport Administration:
• Toll road forms for Naval Base Durban.
• Fuel records for Naval Base Durban.
• Filing for Naval Base Durban.
• Updating of Mileage for Naval Base Durban.
• Trip Sheets for Naval Base Durban and ships alongside.
• Issue of vehicle for Naval Base Durban and ships alongside.
• First/ Last parade for Naval Base Durban and ships alongside.
• Trips away authority for Naval Base Durban.

Maintenance/Repairs:
• Petty Cash for Naval Base Durban.
• Diagnosis for Naval Base Durban.
• Filing for Naval Base Durban.
• Administration for Naval Base Durban.
Duration: 01 February 2018 –31 July 2018

Additional Skills:
CGMP standards, cost control, daily production plan, Emergency, FMCG, food processing,
food safety, legislation, machinery, operations management, PPE, protective clothing, Quality
Compliance
raw materials, standard operating procedures, ambient ,capacity, daily, leader, location,
monitor operating, plant, processing, production, standard, Location.

References
Company Name: WNS
Contact person : Mohammed Javed Khan
Occupation : Assistant Operations Manager
Contact details : 061 246 5525
Email : MohammedJaved.Khan@wns.com

Company Name: Sihayo Trading cc

Contact person: Albert
Occupation: Manager
Contact details: 084 698 7781

Company Name: Goldengo Investments cc

Contact person : Vusi Khumalo
Occupation : Operations Manager
Contact details : 063 897 3795
Email : Mavuthela.mzilikazi@gmail.com

Company Name: Primeserv (City Logistics)

Contact person : Denise
Occupation : Branch Manager
Contact details : (+27)31 942 3153/ (+27)72 195 7583
Email : paulk@primeserv.co.za

Company Name: SupaTrade Spar

Contact person : Keshnie
Occupation : Trainee Manager
Contact details :(+27)31 569 9233/ (+27)66 305 2495
Email : keshnie@supatrade.co.za

Company Name: Woolworths

Contact person : Sharon
Occupation : Line Manager
Contact details : (+27)31 761 4600/ (+27)72 195 7583
Email : nsikop@gmail.com

Company Name : South Africa [SA] Navy

Contact person : Mr. D Naidoo
Occupation : Chief Petty Officer
Contact details :( +27)31 460 6336 / (+27)84 220 8336
Email : ndlovunombuso27@gmail.com

Further Information, detail or document will be provided with pleasure on request.