The Enterprise Virtual Assistant

Disrupting Chatbots with Conversional

AI-Powered Technology
Chatbots Are Trying
to Solve This Problem
Today’s solutions are still running into big problems and they trying to delivering human-like
personalized customer experience at scale through AI-powered chatbot technogly.

Only Weak Conversational Smart omnichannel s and smart

No End-To-End Integration No Enterprise Features
AI for Arabic campaings

Leads to a disappointing and very unnatural user No ability to easily integrate with all key Woefully unready for real-world enterprise security, weak Smart Omnichannel and
experience. systems. session management, etc requirements. Customer Engagement. In addition to
lack of conversational ads
A Chatbot That Actually Works
A way for companies to communicate in real-time at scale in Arabic

Natural and rich conversational experiences Deep, end-to-end Pre-made templates to Omnichannel supports deep integration
with AI integration with existing make getting started fast across all major communication
in Arabic and other languages systems platforms.
Support conversational ads
Implementation is a Snap

Design, Build and Test Multi-Channel Integration Measure

Use the intuitive interface to configure and customize With support for web, mobile apps, WhatsApp, Powerful analytics to show levels of engagement
Alkhwarizmi. Facebook Messenger, and more. with your userbase.
 Chatbot Models
A Menu-based Chatbot; also called a Flow-based Chatbot; has a pre-defined set of menu options, a user can choose
from.
Ex.: chatbot.com, bostisfy.com ...etc
Menu-based Model
Chatbots are trained on a set of examples and their possible outcomes. For every question, the bot finds the most
relevant answers from all possible answers set. Although, the bot cannot generate new answers, it can performs fairly
good if it was trained on a suitable dataset size ,and this data-set was complete and pre-processed smartly.
Ex.: Dialogflow from Google, Watson from IBM, ...etc
Retrieval-based Model:

Generative Model (Deep Learning Based) is Suitable for building open-domain Chatbots
Ex.: BlenderBot from facebook, Woebot: AI for mental health, ...etc

Platforms that work with Knowledge-base and understanding model is the most
Generative Model:
accurate, and efficient Chatbots. They are suitable for building enterprise Chatbots.
Once integration between these technologies and deep learning (DL) happen, they will
become the dominant one over the chatbot services.
Knowledge-base and understanding Ex.: AlKhwarizmi
Model
 Chatbot flagship
Here the chatbot divides the questions into more than one question intents and begins to answer , them one
Multiple Intent by one in an accurate way and even if there is any omission the bot still can understand the intent and gives
the answer

Sequential Questions In this feature the bot has a memory enable him to remember the questions that have been asked and
providing answers for the next questions which is based on the earlier questions in a context method
There are several kinds of omissions :
Omission  Verb omission: In this feature the customer omits the main verb while asking the bot however the bot can
conclude the omitted verb and gives a perfect answer.
 The question mark omissions.
Tell Me About
In this feature the customer inquires about something and the bot enters in a loop with the customer giving
him the required information and asks the customer if he needs more information

Aggregated In this feature the bot aggregates the answers from multiple sources

No-code for complex service The platform capable to handle the complex service without need f0or develop code.
Alkhwarizmi is a platform
for building enterprise
conversational AI services
1. End-to-End solutions - Design, Build, Test, Deploy, Secure and Integrate.

2. State-Of-The-Art Technologies Conversational AI, ML, Knowledge Graph, Ontology and NLP.

3. Best Quality & Performance powerful conversational tool, deep language processing, scalable to 1000s of concurrent users.

4. Smart omnichannel. Integration APIs and Pre-Developed Templates e.g., Social Conversational commerce, Digital Banking,
Healthcare , Smart home automation.

5- targeted and Smart conversational Ads.

Conversational AI Roles
Role Description
Informative  Customer awareness and education

Sales agent  Lead profiling and conversation.

 Choose Suitable Product Ex (choose credit card,
home finance advisor. Etc)
Problem Solver  Help clients in solving Problems they face
Intelligent Receptionist  Welcoming and small talk
 Receive requests and complaints
Clerk  Digital assistant can take a user’s details and
check their account to retrieve information –
such as delivery status or billing dates.
Personal Assistance (PF)  Part of the day-to-day live of the client.
 Doing Service on behave of the client
The Tech Engine
Combining Conversational AI, ML, The Knowledge Graph,
Ontology, and Arabic NLP

NLP (Natural Language Processing) Knowledge Understanding ML (Machine Learning)

Morphological Analyzer KB Knowledge Base Classifier

Spell Checker Ontology Document Similarity

CFG Parser Knowledge Graph Clustering

Case Study
The Ministry of Health (MOH) is the main healthcare provider in
Saudi Arabia, operating through a rapidly growing network of
primary healthcare centers, clinics, and hospitals. It provides a large
set of diagnostic examinations based on the latest technologies.
The Problem
• With 100,000+ calls a day, moving online was a high priority.
• MOH developed an app called Mawid to manage appointments,
however, the user experience is not great.
• Many users couldn’t use it and wanted a more intuitive, accessible,
and multi-channel approach.
The Solution
• After just 3 weeks of integration, MOH launched an Alkhwarizmi
powered appointment booking bot on their website, social media, and
instant messaging platforms.
• Functionality to chat with a chatbot to book, manage and cancel
appointments in seconds - using natural language.
• Millions have already successfully used it
Current Customers
Thank You