case 1

TELUS EMBRACES SOCIAL LEARNING

Q1.
How are collaboration and employee learning keeping TELUS competitive?

Through sharepoint, an employee or a team member can locate an expert, discuss

his or her experiences, share advice, and find the answers to questions without
having to take a class or interrupt a colleague. The huge amount of TELUS learning
budget will be reduced so they will save a lot of money because Microsoft
Sharepoint automatically shares experiences and knowledge of their expert or
employees who are nearly retired. This will assist TELUS companies to train and
improve the performance of their employees. Employees can communicate and
discuss situations or problems so they can solve it and gain knowledge from other
employees,so it will improve performance of the organisation and definitely keep it
competitive .

Q2.
What are the benefits of each of the collaboration and social tools discussed
in this case?

-Reducing the huge amount of money spent on employee learning.

-providing team members with a single point of entry to share knowledge within the
company and the ability to search all the company’s learning assets simultaneously.

-Enabling team members to create their own Web pages that describe their areas of
expertise and special skills.

-Offering blogging tools for team members to build their own blogs and contribute to
those of others.

-Making project teams, departments, and other groups can work together and share
documents and other content.

-Allowing team members to post and view user generated videos of their
accomplishments on the job or questions to ask colleagues.

-Enabling team members to track and display the formal learning courses they have
taken as well as the courses other team members have taken.