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Knowledge: Learning the Rules
Skills: Showing, Not Just Knowing
Sensitivity: Receptive Accuracy
Commitment: A Passion for Excellence
Ethics: The Right and Wrong of Communication
Definition of a Group
Groups: More than People Standing at a Bus Stop
Interpersonal Communication and Public Speaking: Ungroups
Questions for Critical Thinkers
Video Case Studies
2 Groups as Systems
Interconnectedness of Parts
Ripple Effect: A Chain Reaction
Synergy: One Plus One Equals a Ton
Negative Synergy: Results Beyond Bad
Adaptability to a Changing Environment
Dynamic Equilibrium: Managing Stability and Change
Dealing with Difficult Group Members: Bad Apple Spoilage
Boundary Control: Regulating Input
Communication Methods of Boundary Control: Erecting
Barriers
Physical Barriers: Protecting Group Space
Psychological Barriers: Member in Name Only
Linguistic Barriers: Having to Speak the Language
Rules: Permission Not Granted
Roles: Staying in Bounds
Networks: Controlling Information and Interaction Flow
Open and Closed Systems: Setting Effective Boundaries
Influence of Size
Group Size and Complexity
Quantitative Complexity: Exponentially Complicated
Complexity and Group Transactions: Size Matters
An Organization: A Group of Groups
Questions for Critical Thinkers
Video Case Studies
3 Group Development
Primary Dimensions of Groups
Task and Social Dimensions: Working and Relating
Building Cohesiveness: Bringing Us Together
Encourage Compatible Membership
Develop Shared Goals
Accomplish Tasks
Develop a Positive History of Cooperation
Promote Acceptance of Group Members
5 Roles in Groups
Influence of Roles
Role Status: Playing by Hierarchical Rules
Role Conflict: Torn between Two Roles
Role Reversal: When Students Become Teachers
Types of Roles
Task Roles: Focusing on Maximum Productivity
Maintenance Roles: Focusing on Cohesiveness
Disruptive Roles: Focusing on Self
Role Emergence
Group Endorsement: Accepting a Bid
Role Specialization: Settling into One’s Primary Role
Role Adaptability
Role Flexibility: Adapting to Context
Role Fixation: Failure to Adapt
Newcomers and System Disturbance
Nature of the Group: The Challenge of Acceptance
Group Socialization: Mutual Adaptation to Change
Questions for Critical Thinkers
Video Case Studies
6 Group Leadership
Definition of Leadership
Leadership and Followership: Let’s Dance
Leader and Manager: Different Types of Influence
Leadership Emergence
How Not to Become a Leader: The Thou Shalt Nots
General Emergence Pattern: Process of Elimination
Additional Factors: Implicit Theories of Leadership
Perspectives on Effective Leadership
Traits Perspective: The Born Leader View
Styles Perspective: One Style Doesn’t Fit All
Situational Perspective: Matching Styles with Circumstances
Distributive Leadership: Sharing Functions
Ethical Leadership: Serving Group Members
Culture and Leadership: Are There Universal Theories?
Communication Competence Perspective: The Overarching
View
Questions for Critical Thinkers
Video Case Studies
Building Teamwork
Developing Team Goals: The Four Cs
Clear Goals: Everyone on the Same Page
Cooperative Goals: Interdependent Challenges
Challenging Goals: Denting the Universe
Commitment to Goals: A Passion to Succeed
Developing a Team Identity: Unifying Members
Symbolic Convergence: Communicating Fantasy Themes
Solidarity Symbols: Unifying Nonverbally
Team Talk: The Language of We
Designating Roles: Room for One Quarterback
Team Empowerment: Enhancing Members’ Capabilities
Definition of Empowerment: Four Dimensions
Hierarchical Organizations: The Enemy of Team Empowerment
Self-Managing Work Teams: The IDEO Model
Impediments to Team Empowerment: No Buy-In
Establishing Individual Accountability: Providing Feedback
Competent Team Leadership
Nurturing Empowerment: A Shared Responsibility
Requiring a Cooperative Environment: Killing Fear and Ego
Questions for Critical Thinkers
Video Case Studies
Information Underload
Mindsets: Critical Thinking Frozen Solid
Confirmation Bias: One-Sided Information Searches
The Problem: Poor Decisions and Solutions
Combating Confirmation Bias: A Plan
False Dichotomies: Either–Or Thinking
Collective Inferential Error: Uncritical Thinking
Prevalence of the Problem: It’s a Group Thing
Sources of Inferential Errors: Distortions and Correlations
Unrepresentativeness: Distorting the Facts
Correlation Inferred as Causation: Covariation
Error Correction: Practicing Critical Thinking
Group Polarization: Extremely Uncritical Thinking
Polarization: From Gambling to Guarded
Why Groups Polarize: Comparison and Persuasion
Combating Group Polarization: Necessary Steps
Groupthink: Critical Thinking in Suspended Animation
Conditions: Excessive Cohesiveness and Concurrence Seeking
Identification of Groupthink: Main Symptoms
Overestimation of Group’s Power and Morality: Arrogance
Closed-Mindedness: Clinging to Assumptions
Pressures toward Uniformity: Presenting a United Front
Preventing Groupthink: Promoting Vigilance
Questions for Critical Thinkers
Video Case Studies
Participation
Cultural Diversity: Is Silence Golden?
Increasing Participation: Constructive Engagement
Conducting Effective Meetings
Group Meetings: The Good, the Bad, and the Ugly
Responsibilities of Chairs and Members: Guiding Discussion
Creative Problem Solving
General Overview: The Creative Process
Creative Techniques: Systematic Procedures
Brainstorming and Nominal Group Techniques: Generating Lots
of Ideas
Framing/Reframing: It’s All in the Wording
10 Power in Groups
The Nature of Power
Forms of Power: Dominance, Prevention, and Empowerment
Communication Indicators of Power
General Indicators: Defining, Following, and Inhibiting
Verbal Indicators: Language Choices
Nonverbal Indicators: Silent Exercise of Power
Power Resources: The Raw Materials of Influence
Information: Good and Plenty
Expertise: Information Plus Know-How
Legitimate Authority: You Will Obey
Rewards and Punishments: Pleasure and Pain
Personal Qualities: A Powerful Persona
Anger Management
Constructive and Destructive Anger: Intensity and Duration
Managing Your Own Anger: Taking Control
Managing the Anger of Others: Communication Jujitsu
Questions for Critical Thinkers
Video Case Studies
Despite the many centuries of life, Morocco has not been developed; it
is almost virgin territory. Its forests and mines are intact. No railroads, no
electric transportation, no telephones, no telegraph, the interior a
wilderness, where even the sultan dare not go, and eight to ten millions of
people are living in primitive style. Morocco has a choice climate, fine
scenery, great wealth of earth and sky, vast supplies of precious metals,
and the soil has never been more than scratched by the crude wooden
plows of the people—a soil that will give them three crops a year. There
are warm winds and sunshine for 300 of the 365 days of the year; 300,000
square miles of fertile farm and grazing land broken by majestic
mountains, crossed by rivers, and bounded by the sea on two sides.
There are vast forests and valuable shrubs, and the sea is generously
supplied with fish.