NANCY N.

MENDOZA

210-993-7211 Profile
nancelvsdnat@yahoo.com I am a determined and enthusiastic individual with a solid background in property
management. A well-presented and confident person, I have excellent
202 Carranza communication skills, am bilingual and enjoy working as part of a productive team.
San Antonio, TX Seeking a position with a company that will allow me to fully utilize my record
78225 keeping, secretarial, management, and problem solving skills

Experience

Independent Contractor, Shipt Inc.; San Antonio, TX — 2016-Present

Provide assistance to clients and perform duties such as recommending products,
taking orders through mobile application, solve customer inquires, develop a trusting
relationship. Take time to ensure each purchase is tailored to customer needs.
Ensure satisfaction of clientele through detailed product knowledge.

Professional Tax Preparer, Kamp-Choice Holdings; San Antonio, TX —

2018-2019
Apply for and renew PTIN yearly. Prepare tax returns for individuals. Interview clients
to gather financial information. Compute taxes owed by following tax code. Help
taxpayers by using their federal, state and local codes and see to it that clients
receive the maximum benefit permitted by law. Calculate and invoice for form
preparation fees. Prepare tax returns using electronic filing software. Collect fees in
cash, check or credit/debit card form. Deposit monies collected to company
account at end of each day.

Licensed Insurance Agent, The Cadre Group; San Antonio, TX — 2017- 2019
Sales producer for 13 different insurance companies. Advise and counsel customers
through precise communication which insurance plans best suited their needs and
budgets. Develop client leads and implement marketing strategies to retain new
clients. Social media account administrator. Calculate premiums and establish
payment methods for sales. Provide accurate insurance quotes (liability and full
coverage). Process, prepare and submit applications for coverage to insurance
carriers. Conduct all aspects of business operations including but not limited to
budgeting, sales, banking, marketing, payroll and client services. Accept cash,
check, credit card payments from clients. Accurately balance and reconcile
remittance and file properly for business owner.
Caretaker, EnSuCasa Caregivers; San Antonio, TX — 2016-2018
Patient care: Provide care to elderly clients in a professional and compassionate
manner. Duties include meal preparation, personal hygiene and bathroom needs,
patient lifting, administering medication according to prescription schedule, general
housekeeping and laundry care. Transportation: Licensed and insured driver. Tasked
with transport of clients to medical and social appointments. Hired for daytime care
in private residence.

Property Manager, CMTM Investments d.b.a Establishment Apartments; San

Antonio, TX — 2013-2016
Maintain property rentals by advertising and filling vacancies; negotiate and
enforcing leases (rental agreements); maintaining and securing premises. Attract
tenants by advertising vacancies, explaining advantages of property, location and
services, showing units. Submit background checks for prospective tenants as well
as document tenant rental history. Negotiate contract with tenants, collect security
deposits, collect monthly dues (rents), entering said collections into computer
software (Rent Manager) and making daily deposits to financial institution. Translate
documentation to spanish for prospective and current tenants who do not speak/
read/write english. Maintain property by investigating and resolving tenant
complaints; enforcing rules of occupancy. Coordinate with maintenance team
repairs and vacant unit "make-readys". Hire contractors for property maintenance
and special projects. Maintain record of all expenses on company credit card as well
as record of all company spending with various store accounts. Create weekly
spreadsheets for owners to include occupancy and delinquency status. Enforce
occupancy policies by confronting violators. General knowledge of city/state eviction
procedures; act as legal representation for property owner during court
appearances.

Property Manager, The Jenkins Organization d.b.a San Antonio Self Storage;
San Antonio, TX — 2011-2013
Responsible for sales and marketing, keeping facility rented at 90%+ occupancy at
all times, promotional and customer relation skills. Helped create company policy/
procedures, company handbook and training manual as well as all company forms
and documentation. Comply and enforce all company policy/procedures utilizing
company handbook, training manual and standard operating procedures. Show and
rent units by offering storage solutions to prospective tenants. Actively sell and
maintain supplies of merchandise. Up-sell insurance, rent/schedule moving truck.
Provide outstanding customer service including assessing and resolving customer
problems and professionally handling telephone and walk-in inquiries. Visually
inspect the facility daily, observe and respond promptly to any situation and advising
upper management as needed. General management of the office including but not
limited to opening and closing the office on time each day. Maintain all required
tenant documentation in a neat and orderly manner. Control delinquencies by
telephone contact and mail correspondence on a scheduled basis. Maintain
accuracy of the petty cash, make daily bank deposits, prepare daily/weekly/monthly
reports as required. Prepare units for auction as prescribed by the law. Maintain a
neat and clean facility with curb appeal. Provide a safe and secure facility including
minor maintenance and daily lock checks. Acted as supervising manager to one
part time employee.

Property Manager, Sovran Acquisitions d.b.a Uncle Bob’s Self Storage —

2005-2011
Responsible for sales and marketing, keeping facility rented at 90%+ occupancy at
all times, promotional and customer relation skills. Active member of the community;
involved in local parades, reading programs, misc community events. Comply and
enforce all company policy/procedures utilizing company handbook, training manual
and standard operating procedures. Show and rent units by offering storage
solutions to prospective tenants. Actively sell and maintain supplies of merchandise.
Up-sell insurance, rent/schedule moving truck. Provide outstanding customer
service including assessing and resolving customer problems and professionally
handling telephone and walk-in inquiries. Visually inspect the facility daily, observe
and respond promptly to any situation and advising upper management as needed.
General management of the office including but not limited to opening and closing
the office on time each day. Maintain all required tenant documentation in a neat
and orderly manner. Control delinquencies by telephone contact and mail
correspondence on a scheduled basis. Maintain accuracy of the petty cash, make
daily bank deposits, prepare daily/weekly/monthly reports as required. Prepare units
for auction as prescribed by the law. Maintain a neat and clean facility with curb
appeal. Provide a safe and secure facility including minor maintenance and daily
lock checks. Acted as supervising manager to one part time employee.

Education
South San Antonio High School Graduating class of 2002
University of Texas at San Antonio, UTSA; San Antonio, TX — incomplete
Skills
60 wpm

Data Entry: Matrix, Rent Manager, QuickStor, Bluemoon, Sitelink, Winsen

MAC: pages, numbers, safari

Microsoft Office: word, excel, powerpoint, outlook

Excellent record keeping, filing

Communication: in person, phone

Fluent in spanish

References

Amber Elkhalili

HCM Consultant

210-776-3999

amber.elkhalili@hotmail.com

Jennifer Alpizar

Office Manager/ Licensed Insurance Agent/ Professional Tax Preparer

210-409-9173