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ebook download (eBook PDF) The Leadership Experience 6th Edition all chapter
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the Leadership experience. 7th Edition Richard L. Daft
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vi CONTENTS
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
CONTENTS vii
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
viii CONTENTS
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
CONTENTS ix
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
x CONTENTS
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
CONTENTS xi
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
© Justin Minns/Flickr/Getty Images
xii
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
© 2012 Jordan Lye/Flickr Open/Getty Images
PREFACE
Many leaders have recently had their assumptions challenged about how organiza-
tions succeed. Leaders are struggling to make sense of the shifting environment and
learn how to lead effectively and successfully in the midst of turmoil. The crisis in the
housing, mortgage, and finance industries and resulting recession; the failures of sev-
eral large, long-standing organizations and the government bailout of others; volatile
oil prices; ethical scandals; political turmoil; and other events have dramatically
shifted the organizational and economic landscape. This edition of The Leadership
Experience addresses themes and issues that are directly relevant to the current
turbulent environment. My vision for the sixth edition is to give students an exciting,
applied, and comprehensive view of what leadership is like in today’s world.
The Leadership Experience integrates recent ideas and applications with established
scholarly research in a way that makes the topic of leadership come alive. Organizations
are undergoing major changes, and this textbook addresses the qualities and skills
leaders need in this rapidly evolving world.
Recent chaotic events, combined with factors such as a growing need for
creativity and innovation in organizations, the rise of social media, the growth of
e-business and mobile commerce, the use of virtual teams and telecommuting, glob-
alization, the emerging problem of cybercrime, and other ongoing transformations
place new demands on leaders that go far beyond the topics traditionally taught
in courses on management or organizational behavior. My experiences teaching
leadership to students and managers, and working with leaders to change their
organizations, have affirmed for me the value of traditional leadership concepts
while highlighting the importance of including new ideas and applications.
The Leadership Experience thoroughly covers the history of leadership studies and
the traditional theories but goes beyond that to incorporate valuable ideas such as lead-
ership vision, shaping culture and values, leadership courage, and the importance of
moral leadership. The book expands the treatment of leadership to capture the excite-
ment of the subject in a way that motivates students and challenges them to develop
their leadership potential.
xiii
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xiv PREFACE
Topics that have been added or expanded in the sixth edition include:
ORGANIZATION
The organization of the book is based on first understanding basic ways in which
leaders differ from managers, and the ways leaders set direction, seek alignment
between organizations and followers, build relationships, and create change. Thus,
the organization of this book is in five parts:
1. Introduction to Leadership
2. Research Perspectives on Leadership
3. The Personal Side of Leadership
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PREFACE xv
DISTINGUISHING FEATURES
This book has a number of special features that are designed to make the material
accessible and valuable to students.
In the Lead The Leadership Experience is loaded with new examples of leaders in
both traditional and contemporary organizations. Each chapter opens with a real-
life example that relates to the chapter content, and several additional examples are
highlighted within each chapter. These spotlight examples are drawn from a wide
variety of organizations including education, the military, government agencies,
businesses, and nonprofit organizations.
Consider This! Each chapter contains a Consider This! box that is personal, compel-
ling, and inspiring. This box may be a saying from a famous leader, or wisdom
from the ages. These Consider This! boxes provide novel and interesting material
to expand the reader’s thinking about the leadership experience. Several of these
are new to this edition.
Leader’s Bookshelf In this edition, 13 of the 15 chapters have new Leader’s Bookshelf
reviews. A unique feature of The Leadership Experience is that each chapter includes a
review of a recent book relevant to the chapter’s content. The Leader’s Bookshelf con-
nects students to issues and topics being read and discussed in the worlds of academia,
business, military, education, and nonprofit organizations.
New Leader Action Memo This feature helps students apply the chapter concepts in
their own lives and leadership activities, as well as directs students to self-assess-
ments related to various chapter topics.
Follow the Leader This brand-new feature referenced within the text and housed
within CengageNOW provides an opportunity for students to review a curated list
of Twitter feeds from today’s business leaders. Students can then add those leaders’
feeds to their own personal Twitter accounts as desired, providing a constant,
current window into the leadership world.
Student Development Each chapter ends with discussion questions and then two
activities for student development. The first, Leadership at Work, is a practical, skill-
building activity that engages the student in applying chapter concepts to real-life lead-
ership. These exercises are designed so students can complete them on their own out-
side of class or in class as part of a group activity. Instructor tips are given for
maximizing in-class learning with the Leadership at Work exercises. Leadership
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xvi PREFACE
CengageNOW The Leadership Experience, sixth edition, now includes a robust set
of online resources within the CengageNOW platform designed to facilitate student
progress through the stages of learning, allowing them to ENGAGE with the course
content, CONNECT to the concepts through knowledge and comprehension activ-
ities, PERFORM as leaders through the application of those concepts, and LEAD
through participation in real-world experiential exercises.
The CengageNOW diagram on page xvii provides a quick glance at the multitude
of brand-new digital resources available for each chapter. Among the features are the
in-text “Leader’s Self-Insight” exercises provided in an interactive format and enhanced
with even more online-exclusive assessments, a selection of brand-new homework
activities written within the Engage/Connect/Perform/Lead levels of learning, the
“Leadership at Work” exercises now provided in an online format for convenient
completion, and a brand-new selection of curated Twitter feeds that allow students
to “Follow the Leaders” who write regularly about their experiences in today’s evolv-
ing environment. All this and much more is available within CengageNOW. Look for
the “See It Online” icons within the text that identify where textual information is
enhanced with interactive CengageNOW content.
ANCILLARIES
This edition offers a wide range of instructor ancillaries to fully enable instructors
to bring the leadership experience into the classroom. These ancillaries include:
Instructor’s Manual
A comprehensive Instructor’s Manual is available to assist in lecture preparation.
Included in the Instructor’s Manual are the chapter outlines, suggested answers to
end-of-chapter materials, suggestions for further study, and a quick-glance overview
for each chapter of the available CengageNOW resources to assist instructors in their
planning.
Test Bank
Cengage Learning Testing Powered by Cognero is a flexible, online system that
allows you to author, edit, and manage test bank content from multiple Cengage
Learning solutions; create multiple test versions in an instant; and deliver tests
from your LMS, your classroom, or wherever you want. The test bank for The
Leadership Experience, sixth edition, includes approximately 60 questions per
chapter to assist in writing examinations. Types of questions include true/false,
multiple choice, completion, short-answer, and essay, with all questions tagged to
relevant national competencies. To ensure consistency across our entire package,
the content of the test bank has been fully reviewed and updated by the same
authors who have crafted our new digital resources.
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PREFACE xvii
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xviii PREFACE
Videos
Videos compiled specifically to accompany The Leadership Experience, sixth
edition, allow students to engage with the textual material by applying theories
and concepts to real-world situations.
ACKNOWLEDGMENTS
Textbook writing is a team enterprise. This book has integrated ideas and support
from many people whom I want to acknowledge. I want to extend special thanks to
my editorial associate, Pat Lane. I could not have undertaken this revision without
Pat’s help. She skillfully drafted materials for the chapters, found original sources,
and did an outstanding job with last-minute changes, the copyedited manuscript,
art, and galley proofs. Pat’s talent and personal enthusiasm for this text added
greatly to its excellence. I also want to thank DeeGee Lester, who used her creative
writing talent to draft numerous outstanding cases that appear in the text or online
for several chapters.
Here at Vanderbilt I want to thank my assistant, Barbara Haselton, for the tre-
mendous volume and quality of work she accomplished on my behalf that gave me
time to write. Jim Bradford, the dean at Owen, and Ray Friedman, associate dean,
have maintained a positive scholarly atmosphere and supported me with the time
and resources to complete the revision of this book. I also appreciate the intellectual
stimulation and support from friends and colleagues at the Owen School—Bruce
Barry, Rich Oliver, David Owens, Ty Park, Ranga Ramanujam, Bart Victor, and
Tim Vogus.
I want to acknowledge the reviewers who provided feedback. Their ideas
helped me improve the book in many areas:
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PREFACE xix
The developers at Cengage Learning also deserve special mention. Senior Product
Manager Scott Person supported the concept for this book and obtained the
resources necessary for its completion. Associate Content Developer Josh Wells
provided terrific support for the book’s writing, reviews, and production. Senior
Media Developer Sally Nieman worked steadfastly in ensuring the successful creation
of the digital resources. Product Assistant Tammy Grega was instrumental in
supporting the development processes for the learning package.
I also thank Bob Lengel at the University of Texas at San Antonio. Bob’s enthusi-
asm for leadership many years ago stimulated me to begin reading, teaching, and train-
ing in the area of leadership development. His enthusiasm also led to our collaboration
on the book Fusion Leadership: Unlocking the Subtle Forces That Change People and
Organizations. I thank Bob for keeping the leadership dream alive, which in time
enabled me to pursue my dream of writing this leadership textbook.
Finally, I want to acknowledge my loving daughters Danielle, Amy, Roxanne,
Solange, and Elizabeth. Although everyone is now pursuing their own lives and
careers, I appreciate the good feelings and connections with my children and grand-
children. On occasion, we have been able to travel, ski, watch a play, or just be
together—all of which reconnect me to the things that really count.
Richard L. Daft
Nashville, Tennessee
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Part 1: Introduction to Leadership
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Chapter 1: What Does It Mean to Be a Leader?
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
YOUR LEADERSHIP CHALLENGE
After studying this chapter, you should be able to:
• Understand the full meaning of leadership and see the leadership potential in yourself and others.
• Recognize and facilitate the six fundamental transformations in today’s organizations and leaders.
• Identify the primary reasons for leadership derailment and the new paradigm skills that can help
you avoid it.
• Recognize the traditional functions of management and the fundamental differences between
leadership and management.
• Appreciate the crucial importance of providing direction, alignment, relationships, personal qualities,
and outcomes.
• Explain how leadership has evolved and how historical approaches apply to the practice of
leadership today.
CHAPTER OUTLINE
4 The Need for Leadership In the Lead Leader’s Bookshelf
7 The New Reality for Leaders 9 Vineet Nayar, HCL 11 Great by Choice: Uncertainty,
Technologies Chaos, and Luck—Why Some
13 How Leadership Differs from
Thrive Despite Them All
Management 22 Google
Leadership at Work
17 Evolving Theories of Leader’s Self-Insight
Leadership 27 Leadership Right–Wrong
12 Your Learning Style: Using
20 Leadership Can Be Learned Multiple Intelligences Leadership Development: Cases for
Analysis
23 Mastering the Art and Science 16 Your Leadership Potential
of Leadership 28 Sales Engineering Division
22 Are You on a Fast Track to
25 Organization of This Book Nowhere? 29 The Marshall Plan
A
s a young politician, Abraham Lincoln once provoked an opponent to tears by
using his expert communication skills to mimic and ridicule his rival. Soon
afterward, the man who would later become the 16th president of the United
States felt disappointed and ashamed of his own behavior and sought out his opponent
to offer an apology. Lincoln took this as a valuable lesson about channeling his
emotions, practicing empathy, and using his abilities to promote good. From then on,
Lincoln applied his superb leadership and communication skills to serve the higher
interests of the American people rather than his own goals and ego.
Interest in Abraham Lincoln’s leadership swelled with the release of Steven
Spielberg’s 2012 historical film Lincoln, which was a huge critical and commercial
success, grossing more than $250 million at the box office and garnering 12
Academy Award nominations. “Lincoln’s presidency is a big, well-lit classroom for
business leaders seeking to build successful, enduring organizations,” said Howard
Schultz, CEO of Starbucks. In this era of disconnected and morally bankrupt
leaders, it is no wonder the skills, strengths, and character of Lincoln have struck a
chord. His ability to control his emotions and stay committed to a vision even under
intense hardship, his commitment to go into the field and establish connections with
soldiers and the general public, and his willingness to listen to different points of view
3
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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V.
KARKEA KOSINTA.
— Entä Telignyn?
— Hänet myöskin.
— Herra de Rochefoucauldin?
— Mistä?
— Seitsemän henkeä?
— Mistä hinnasta?
— Te, neiti.
— Minäkö?