ALLA GRINKO
Cell: +971 55 733 5309
Customer Service & Office
Management Professional.
Objective
To achieve the role’s efficiency
through customer services
coordination and smooth office
administration with excellent
organizational skills, outmost
attention to detail, accountability,
effective multitasking, and
and professional courtesy.
IT Skills
• MS Office 360 (Word and
Excel, Outlook, PPT, etc…)
• CRM:1C (versions 7.7,8.2)
• Oracle
Education
Business Administration &
Correspondence Diploma
College of Business Administration,
Odessa region, Ukraine
(High Distinction)
Spoken Languages
English (fluent), Ukrainian (native),
Russian (fluent, second native)
EMAIL: ays76.ag@gmail.com
EXECUTIVE PROFILE
With 30 years of experience in the field of Customer Service
and administration as follows:
• 2 years of office management in UAE
• 5 years of administrative work experience in UAE
• 7 years of customer service work experience
• 9 years of secretarial experience
• 2 years of the guidance for Canadian Visa
application process
KEY SKILLS
• Excellent organizational and social interaction skills
• Able to remain confidential all the time, to meet
tight deadlines and take initiative.
• Efficient time management skills
• Strong customer service skills, courteous, polite
telephone manners.
• Courtesy in handling phone calls, inquiries, requests,
assisting visitors.
• Able to compile, analyze and present material
clearly and concisely.
• Meticulous attention to detail.
• Exceptional multitasker, efficient in organizing and
prioritizing work
• Worked with various CRM systems, including
preparation of sales documentation.
• Efficient communication with all team members in
various functional areas and
• across organization levels
• Ability and experience to support with on-boarding
new joiners
1
CAREER PROGRESSION

Chain Sales Executive - Freelancer

LiveGood Wellness – Dubai, UAE
Dec 2023 - Current

SENIOR EXECUTIVE CUSTMER SERVICE

VFS Global/Hexaware Technologies BSP, UAE, Dubai
May 2022- Nov 2023

Scope of work:

• Ensured customer support with any issues related to the organization’s mission and
services.
• Resolved customers’ concerns and answered additional questions related to the
procedures.
• Oversaw customer satisfaction surveys and ensured consistent business efficiency by
handling and analyzing all cases and pending resolution enquiries.
• Overseen gathering confidential and personal data while adhering to GDPR
compliance.
• Coordinated cases resolution and ensured all customers were well attended.
• Escalate complex cases to the management, when required.

OFFICE MANAGER
Valuepharma Medical Equipments, UAE, Sharjah
Sep 2020 – May 2022

Scope of work:

• Oversaw general office operations, maintained friendly working environment and

atmosphere.
• Assisted sales team by professionally directing the flow of information and traffic of
enquiries.
• Coordinated appointments and meetings and managed the General Manager’s
schedule.
• Coordinated domestic and international travel, including flights, hotels, and car rental
reservations.
• Managed purchasing office supplies and equipment maintained proper stock levels.
• Performed special assignments, when directed by the management.
• Coordinated admin support for the Sales Manager and Marketing Department
• Planned and assisted with conferences attendance, company events.
• Greeted visitors, responded to all incoming calls, and delivered smooth and courteous
client service.
• Organized files, work areas, and ensured office equipment is fully operational.
• Assisted with HR tasks of onboarding of new hires.
• Scheduled interaction internal and external meetings for the General Manager

2
Administrator
Dynamic Hospitality, UAE, Dubai
Dec 2014 – Jul 2020

Scope of work:

• Managed the branch’s administrative routine, in addition, providing support to other

teams.
• Proactively proposed to improve efficiency of administrative operations, initiated
solutions
• Ensured that all operational requirements are met in a timely manner.
• Coordinated internal and customer meetings and events.
• Responded to incoming email queries and general admin correspondence.
• Managed admin and office related supplies such as stationery, equipment, and
furniture
• Received and dispatching deliveries/documentation, mail, courier
• Assisted Operations supervisor with HR related on-boarding staff, and off-boarding team
members, ensure proper handover is maintained.
• Responded and resolving telephone and in-person enquiries, and concerns.
• Greeted customers and visitors with courtesy and hospitality.
• Make sure that the operational system is fully functional, troubleshoot when needed.
• Oversaw appearance of the workspace and functional areas
• Proactively took initiative to solve operational issues.

Administrative Assistant (maternity cover) Sep 2014 - Dec 2014

Abstract Group Ltd.- Dubai, UAE

Retail Supervisor Sep 2013 - Sep 2014

Office Prestige - Odessa, Ukraine

Sales Consultant Sep 2011 - Sep 2013

Santa Alka - Odessa, Ukraine

Wholesale Supervisor Pharmacom Ukraine - Nov 2008 - Nov 2011

Odessa, Ukraine
(wholesale of pharmaceutical supplies)

Senior Retail Consultant July 2004- Oct 2008

Palmira-Ruta - Odessa, Ukraine
(Monarch, fashion footwear)

Administrative Secretary July 1994 - Sep 2003

Ukrainian military, Odessa district Aviation
division, Ukraine