DIPLOMA IN MANAGEMENT

SEMESTER 1 / SEPTEMBER 2023

OUMH1603

LEARNING SKILLS FOR 21ST CENTURY

MATRICULATION NO : 010927091287001
IDENTITY CARD NO. : 010927081387
TELEPHONE NO. : 011-27802329
E-MAIL : jamilbadrul@oum.edu.my
LEARNING CENTRE : BANGI LEARNING CENTRE
INSTRUCTIONS
 Do not copy the assignment question and instructions to your answer.
 Prepare your assignment answer following the layout of the ASSESSMENT
CRITERIA shown in the RUBRICS provided for the course. Where RUBRICS are
not provided, follow the instructions/guidelines specified by the Open University
Malaysia (OUM) for the assignment concerned.
 Your assignment should be written according to the number of words outlined in
the assignment instruction EXCLUDING references.
 Type your answer using 12 point Times New Roman font and 1.5 line spacing.
 Show the number of words at the end of your assignment.
 Tables and figures where provided, should be appropriately titled.
 List your references separately in the APPENDIX page.

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The current era, known as the 21st century, is characterised by remarkable progress in
technology, accelerated global integration, and a dynamic economic environment. In the
contemporary global landscape, individuals are faced with the imperative of possessing a
wide-ranging repertoire of skills in order to effectively manage complex obstacles,
capitalise on favourable circumstances, and achieve optimal personal growth and success.
In this discourse, we delineate and explicate five pivotal competencies that are
unequivocally indispensable for achieving success in the contemporary era of the 21st
century.

Critical thinking is a cognitive skill that involves the examination and assessment of
information, the appraisal of arguments, and the creation of well-informed judgements.
The ability to navigate the abundance of data in contemporary society, distinguish
reliable sources from misinformation, and formulate logical deductions is a means of
empowerment for individuals. The acquisition of this talent is of utmost importance in
facilitating the process of making well-informed judgements, both within the realm of
personal affairs and in the context of one's professional endeavours. Furthermore,
problem-solving, a fundamental element of critical thinking, empowers individuals to
effectively tackle intricate issues. In an era characterised by swift and dynamic
transformations, the ability to effectively adjust, address challenges, and foster innovation
holds immense significance.

In the contemporary era characterised by technological advancements, the acquisition of

digital literacy has become an essential skill. Proficiency in utilising digital tools,
software, and internet resources is encompassed. Digital literacy empowers individuals to
engage in the processes of accessing, evaluating, and generating digital content, hence
cultivating proficient communication and research skills. Furthermore, given the
significant reliance on technology in numerous contemporary professions, possessing
digital literacy skills provides individuals with access to a diverse range of professional
prospects. In the contemporary era characterised by ubiquitous access to information,
possessing technological proficiency has transitioned from being discretionary to
becoming imperative.

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The foundation of good contact with others is in the mastery of effective communication,
which encompasses both written and spoken skills. Effective communication is essential
for the transmission of ideas, establishment of interpersonal connections, and resolution
of problems. Moreover, the significance of collaboration is growing in a global context
where a multitude of perspectives and various skill sets frequently intersect to address
intricate problems. In the contemporary period, there is a significant value placed on the
capacity to effectively collaborate with heterogeneous teams and effectively utilise the
aggregate intellectual capabilities. Proficiency in communication and collaboration
abilities is crucial not just within professional settings, but also in interpersonal
connections and active involvement within communities.

Creativity encompasses the process of generating original ideas, innovative approaches,

and creative solutions. Innovation serves as a catalyst for progress, encompassing the
pragmatic implementation of imaginative concepts to address challenges or enhance
current methodologies. In an era characterised by technological progress and dynamic
transformations, persons who possess the ability to engage in creative thinking and
innovation are more aptly positioned to effectively adjust, generate novel solutions, and
assume leadership roles. Creativity and innovation are not confined solely to the domains
of arts and sciences, but rather hold significant importance across diverse sectors,
encompassing business, education, healthcare, and social entrepreneurship.

The 21st century is characterised by a persistent state of flux and unpredictability.

Adaptability refers to an individual's ability to effectively modify their behaviour and
mindset in response to novel situations, assimilate knowledge from past encounters, and
perceive change as a favourable prospect rather than a potential detriment. In contrast,
resilience refers to the capacity to recover from adversities and sustain psychological and
emotional equilibrium when confronted with difficulties. These abilities empower
individuals to effectively negotiate the ever-changing nature of modern life, adapt as
required, and sustain an optimistic perspective. In an era characterised by dynamic
paradigm shifts and unanticipated shocks, the fundamental pillars of personal and
professional development lie in the qualities of flexibility and resilience.

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In light of the contemporary landscape marked by swift transformations, an abundance of
information, and widespread interconnectedness, the five aforementioned proficiencies -
critical thinking and problem-solving, digital literacy and information technology,
communication and collaboration, creativity and innovation, and adaptability and
resilience - assume paramount importance for individuals aspiring to achieve success in
the 21st century. The acquisition and refinement of these abilities not only provide
individuals with the necessary tools to confront the complexities of contemporary society,
but also grant them the ability to actively contribute to the cultivation of a more vibrant,
inventive, and affluent future. In the contemporary era, the significance of lifelong
learning has grown considerably, as it plays a fundamental role in fostering both
individual and social advancement in the ever-changing landscape of the 21st century.

Globalization, new technologies, and changing social norms are some of the things that
make the 21st century unique. To be successful and live in this fast-paced world, people
need a specific set of skills that help them get along in modern society and do well in the
workplace, which is always changing. Critical thought, digital literacy, good
communication, creativity, and the ability to adapt are all very important in today's world
and at work.

To begin, critical thinking means being able to look at facts, weigh opinions, and make
smart choices. There's no denying how important it is in modern culture and the
workplace: For the goals of society, critical thinkers are well-informed citizens who
question the reliability of information sources, spot bias, and have productive
conversations. They are very important for promoting good decisions, democratic values,
and growth in society. Critical thinkers are great at fixing problems at work. They break
down complicated problems, find their root reasons, and come up with good solutions.
This skill helps businesses be more efficient, productive, and open to new ideas.

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Digital literacy is the next point. Digital literacy means being able to use computers,
software, and online services well. Its importance can be seen in many parts of modern
life. Digital literacy makes it easier for people to get information, learn, and meet with
people around the world. It gives people the tools they need to cross digital divides, get
involved in online action, and hear different points of view. Digital knowledge is an
important skill for working in places where technology is used a lot. It gives workers the
skills they need to deal with changes in technology, use digital tools, and talk to each
other clearly in virtual spaces.

The third one is being able to communicate well. Being able to communicate properly,
listen meticulously and have a constructive conversation are all parts of effective
communication. It has an effect on both the workplace and on society as a whole. Social
Issues: Good communication helps people and groups understand, care about, and work
together. It makes it easier for people to share knowledge, strengthens relationships, and
helps bring people together. Effective speakers at work encourage others to work
together, solve problems, and build strong working relationships. They are good
managers and leaders who make sure everyone in the company understands and works
toward the same goals.

The next one is being creative. Being creative means coming up with new ideas, ways of
doing things, and answers. It plays many roles in daily life and the workplace. People
who are creative help society move forward and make culture better. It leads to big steps
forward in art, science, and technology, which changes the world and inspires people to
come. Innovation in the workplace comes from creative thinking, which helps companies
come up with new goods, services, and ways to solve problems. Creative people look for
chances that others don't see and stay ahead of the competition.

The last thing is adaptability. Accepting change as a good thing and doing well in
changing settings is what it means to be adaptable. Adaptability is important for both

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personal growth and the strength of society as a whole. People who are open to change
and can deal with uncertainty can live full lives and help groups and societies stay strong.
Adaptable people do well at work in fields that change quickly, can change direction
when needed, and are willing to learn new skills. They are strong even when things go
wrong, which helps create a good work environment.

To sum up, in the 21st century, you need to be able to think critically, use technology
well, communicate clearly, be creative, and be able to change. People with these skills
can handle problems, take advantage of opportunities, and shape their communities and
jobs. As the world changes, people who have these skills will be better able to do well
and make the world a better place, making the future better for everyone.

Proficient communication abilities have been indispensable in both my professional and

personal spheres as a public servant. In addition to enhancing my capacity to carry out
my responsibilities efficiently, these competencies have also assisted me in navigating
intricate circumstances in my personal life. This personal reflection will detail the ways
in which I have implemented effective communication skills in my capacity as a public
servant, as well as the diverse ways in which they have influenced my life.

Clarity in written communication comes first. As an individual employed in the public

sector, it is imperative that I compose reports, policy documents, and official
correspondence using clear and precise writing. I have consistently endeavored to ensure
that my written correspondence is lucid, devoid of technical terminology, and coherently
organized. The improved clarity has not only contributed to the higher caliber of my
work but has also facilitated policymakers and colleagues in their comprehension of
intricate matters.

Active listening and public participation follow. A critical element of effective

communication is active listening, which is a two-way process. I strive to engage with the
public in a manner that demonstrates attentive listening to their concerns, feedback, and
suggestions. This practice not only exhibits regard for their viewpoints but also facilitates

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the resolution of their requirements in a more efficient manner. Dialogue with the public
as opposed to a monologue has resulted in more productive exchanges and improved
policy outcomes.

Interdepartmental collaboration is the third. Collaboration between departments is

frequently critical in the civil service for the attainment of overarching government
objectives. When it comes to coordinating the efforts of numerous departments and
agencies, effective communication is critical. I have participated actively in
interdepartmental dialogues, disseminated information, and solicited input from peers.
Policies and initiatives that are more detailed and accurate are the result of this
collaborative approach.

The practical implementation of proficient communication abilities has transcended

professional boundaries in my personal life. Engaging in active listening, demonstrating
empathy, and communicating with clarity have been observed to enhance interpersonal
connections with family and friends. By utilizing these abilities, I have been able to
comprehend their points of view, reconcile disputes, and cultivate significant
relationships.

In conclusion, proficient communication abilities have significantly improved my

capacity to serve the public and collaborate efficiently with colleagues in my capacity as
a public servant. Furthermore, the development of these abilities has enhanced my
personal life through the reinforcement of my connections and the facilitation of more
effective navigation across diverse spheres. I maintain my dedication to enhancing and
improving my communication abilities as I progress in my position, well aware of their
enduring impact in both my job and personal circles.

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 ATTACHMENT

REFERENCES

Author’s name (year). Book, Title, Publication