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Brief Contents
Index 474
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Contents
Preface xxiii
Chapter 1
Advertising in a Marketing Communications Environment 2
Advertising Today 3
Defining Advertising and Its Role in Business 3
Advertising and Integrated Marketing Communications 5
Advertising in Action
Scotiabank Adds Hockey to its Seasonal Mix 11
Advertising in Action
The Beer Fridge: Molson Canadian’s Patriotic Ad Campaign 19
Competitive Environment 20
Product Quality 20
Management Commitment 21
Summary 28
Key Terms 29
Review Questions 29
Discussion Questions 30
Notes 30
x Contents
Chapter 2
The Advertising Industry 31
Client–Agency Relationships 40
Advertising in Action
The Naked Truth 42
Advertising in Action
Agency Model of the Future 51
Competing Accounts 52
Agency of Record 52
Agency Compensation 53
The Commission System 53
The Fee System 54
Payment by Results (PBR) 55
Summary 56
Key Terms 57
Contents xi
Review Questions 57
Discussion Questions 58
Notes 58
Chapter 3
Consumer Behaviour Concepts and Target Marketing 60
Advertising in Action
A Vehicle for the Real Man 65
Reference Groups 68
Family 68
Advertising in Action
Ethnic Markets: Vital Customers Now and in the Future 74
Psychographic Segmentation 75
Geographic Segmentation 75
Behaviour-Response Segmentation 78
Direct Segmentation 80
Summary 87
Key Terms 87
Review Questions 87
Discussion Questions 88
Notes 88
Chapter 4
Strategic Planning Concepts for Marketing Communications 89
Strategic Planning 90
Marketing Planning 95
Market Background—Situation Analysis 95
SWOT Analysis 98
The Marketing Plan 98
Marketing Control and Evaluation 103
xii Contents
Advertising in Action
Engaging Millennials 105
Advertising in Action
McCain Is More Than French Fries 111
Summary 114
Key Terms 115
Review Questions 115
Discussion Questions 116
Notes 116
Chapter 5
Creative Planning Essentials 118
Advertising in Action
Hyundai’s “H-Factor” 134
Advertising in Action
The Real Mr. Clean 142
Summary 149
Key Terms 149
Review Questions 150
Discussion Questions 150
Notes 150
Chapter 6
Design, Layout, and Production 151
Advertising in Action
Where Copy Meets Art 164
Advertising in Action
It’s Cold as Ice 173
Websites 179
Viral Marketing 180
Summary 182
Key Terms 182
Review Questions 183
Discussion Questions 183
Notes 183
Chapter 7
Media Planning Essentials 186
Advertising in Action
Right Message, Right Media = Great Results for MiO! 197
Engagement 200
Market Coverage 201
Best Time to Reach Target 204
Competitive Media Strategies 205
Flexibility 205
Media Alternatives 206
Budget 206
Advertising in Action
Right Message, Right Medium = Great Results for Tangerine 207
Summary 218
Key Terms 218
Review Questions 219
Discussion Questions 219
Notes 219
Chapter 8
Print Media: Newspapers and Magazines 220
Advertising in Action
Newspapers Effective for Automobile Advertisers 227
Advertising in Action
Discovering Canada 242
Chapter 9
Broadcast Media: Television and Radio 254
Advertising in Action
No Better Place to Bring Your Brand to Life 265
Advertising in Action
APPS Add Value to Local Radio Advertising 281
Summary 286
Key Terms 287
Review Questions 287
Discussion Questions 288
Notes 288
Chapter 10
Out-of-Home Media 289
Advertising in Action
Big, Bold, and Branded 299
Summary 315
Key Terms 316
Review Questions 316
Discussion Questions 317
Notes 317
Chapter 11
Direct Response Media 318
Advertising in Action
Boston Pizza’s Direct Mail Yields Good Results 327
Contents xix
Production 329
Distribution 329
Advertising in Action
DRTV: Impactful and Measurable 335
Telemarketing 338
Chapter 12
Interactive Media 344
Advertising in Action
BMW Reestablishes Its High Performance Image with Video 358
Advertising in Action
Social Media Boosts Ticket Sales for Stratford Festival 370
Chapter 13
Sales Promotion 382
Advertising in Action
Sample Promotion Helps Build McDonald’s Coffee Business in Canada 392
Advertising in Action
Loyalty Programs Help Sway Purchase Decisions 398
Summary 406
Key Terms 407
Review Questions 407
Discussion Questions 408
Notes 408
Chapter 14
Public Relations and Experiential Marketing 409
Advertising in Action
Apple’s Secret: Good PR 421
Advertising in Action
Nike’s Ultimate Ambush 433
Summary 441
Key Terms 441
Review Questions 442
Discussion Questions 442
Notes 442
The Eleventh Edition of Canadian Advertising in Action has been revised according
to feedback from peer reviewers and current users. Their primary request was to
ensure that content reflected the changing nature of advertising, specifically the
gradual yet continuous shift by advertisers of placing more emphasis on digital
media in their campaigns. This request has been met. There is much new discus-
sion about online media, social media, and mobile communications in Chapters 1,
4, 7, and 12. Since the textbook places an emphasis on advertising planning, every
attempt has been made to demonstrate the impact of data usage, technology tran-
sitions in traditional media, the rise of video content and sponsored content, and
automated media buying techniques on advertising decisions.
The core structure of the book remains unchanged. Similar to previous
editions, the book remains student friendly. Key concepts are presented in easy-
to-read language, and numerous examples and illustrations, written and visual, are
included to demonstrate key concepts and related advertising and marketing
communications strategies.
To encourage students to read this book, my objectives in preparing this edi-
tion were as follows:
1. Present content in a clear, concise, yet engaging manner
2. Provide well-known examples and illustrations (both text and visual) so that
students can quickly relate theoretical marketing communications concepts
to applied situations
3. Present the most up-to-date material possible while recognizing that change
in this industry is happening at lightning speed
4. Retain an appropriate balance between theory and practice and maintain the
strategic planning focus that was offered in previous editions
5. Maintain a strong focus on advertising while recognizing the relationship
advertising has with other components of the marketing communications mix
© Mrs_ya/Shutterstock
the message in all forms of media. Media-oriented chapters are presented in a balanced
manner to demonstrate their usefulness in planning broad-reaching or narrowly focused
campaigns. Print media, broadcast media, out-of-home media, and interactive media
(including social media and mobile communications) are given equal attention.
Additional content that covers sales promotion, public relations, and experiential
marketing broadens the focus to integrated marketing communications.
Adopters and reviewers clearly acknowledge the strengths and benefits of Cana-
dian Advertising in Action. The Eleventh Edition of Canadian Advertising in Action
■ Is the only truly Canadian advertising textbook full of examples with which your
students will readily identify
■ Is written in an enjoyable and engaging reading style that students appreciate
■ Presents all advertising illustrations and photographs in a vivid four-colour format,
with each illustration clearly demonstrating how an important marketing commu-
nications concept is applied
■ Offers a strong focus on strategic planning in all creative and media chapters; it is an
essential resource for courses in which students develop their own advertising plans.
Chapter 5 (Creative Planning Essentials) and Chapter 7 (Media Planning Essentials)
are always mentioned by reviewers as being the strongest chapters in the book
■ Provides media rate card information and numerous media buying illustrations;
students can apply these media buying procedures in their own media and
marketing communications plans
■ Includes a sample marketing communications plan that demonstrates the relation-
ships between various components of the marketing communications mix
■ Offers three unique Canadian cases (included in the Instructor’s Manual); these
cases are ideal for assignments in which students must develop their own advertis-
ing or marketing communications plans
Canadian Advertising in Action is the most up-to-date book on the subject. It includes
discussion on all of the latest trends and practices and shows the important role that adver-
tising plays in the integrated marketing communications mix. All statistical information
has been updated, and most of the stories in the Advertising in Action boxes are new.
Examine the content of this book carefully; you will find it to be a unique and con-
temporary presentation of advertising and marketing communications practice. You will
discover that Canadian Advertising in Action is clear, concise, and colourful, a potent com-
bination that should have an impact on you and your students.