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Chapter 11 Group Performance and Decision Making 371
Understanding Social Groups 373
Group Process: The Plusses and Minuses of Working Together 378
Improving Group Performance 397
Thinking Like a Social Psychologist About Social Groups 402
Chapter Summary 403
Endnotes 405
Index 511
CHARLES STANGOR
Charles Stangor is a professor in the Social, Decisional, and Organizational
Sciences Specialty Area at the University of Maryland. He has also taught at the
New School for Social Research, Michigan State University, and at the University
of Tiibingen in Germany. He received his BA from Beloit College in 1973 and
his PhD from New York University in 1986. Dr. Stangor is the recipient of re-
search grants from the National Institute of Mental Health and from the Nation-
al Science Foundation. He has published seven books and over 70 research art-
icles and book chapters and has served as an associate editor of the European
Journal of Social Psychology. He is a charter fellow of the Association for
Psychological Science. He has served as the chair of the executive committee and
as executive officer for the Society for Experimental Social Psychology. Dr.
Stangor regularly teaches Social Psychology, Research Methods, and at the
graduate level, Fundamentals of Social Psychology and Group Processes. Dr.
Stangor has served as Associate Chair in the psychology department, and has
won the distinguished teaching award from the University of Maryland. Dr.
Stangor's research interests concern the enhancement and assessment of aca-
demic achievement in higher education, with a particular focus on reducing edu-
cational achievement gaps between men and women and among ethnic groups.
Author
This book is the result of many years of interacting with many students, and it would never have been written without them. So
thanks, first, to my many excellent students. Also a particular thanks to Vicki Brentnall and the staff at FlatWorld for their help and
support.
I would also like to thank the following reviewers whose comprehensive feedback and suggestions for improving the material
helped make this a better text:
• Mark Agars, California State University, San Bernadino
• Sarah Allgood, Virginia Tech University
• Lara Ault, Saint Leo University
• Sarah Butler, DePaul University
• Jamonn Campbell, Shippensburg University
• Donna Crawley, Ramapo College
• Alexander Czopp, Western Washington University
• Marcia Finkelstein, University of South Florida
• Dana Greene, North Carolina Central University
• Melissa Lea, Millsaps College
• Dana Litt, University of Washington
• Nick Marsing, Snow College
• Kevin McKillop, Washington College
• Adam Meade, North Carolina State University
• Paul Miceli, University of North Carolina at Chapel Hill
• Marcie Miller, South Plains College
• Meg Milligan, Troy University
• Dean Morier, Mills College
• Darren Petronella, Adelphi University
• Lisa Poole, Northeast State Technical Community College
• Michael Rader, Northern Arizona University
• Diana Rice, Geneva College
• David Simpson, Carroll University
• Edie Wakevainen, Macomb Community College
When I first started teaching social psychology, I had trouble figuring out how the various topics in this expansive field fit together. I
felt like I was presenting a laundry list of ideas, research studies, and phenomena, rather than an integrated set of principles and
knowledge. Of course, what was difficult for me was harder still for my students. How could they be expected to understand and re-
member all of the many topics that we social psychologists study? And how could they tell what was most important? Something
was needed to structure and integrate their learning.
It took me some time, but eventually I realized that the missing piece in my lectures was a consistent focus on the basic prin-
ciples of social psychology. Once I started thinking and talking about principles, then it all fell into place. I knew that when I got to
my lecture on altruism, most of my students already knew what I was about to tell them. They understood that, although there were
always some tweaks to keep things interesting, altruism was going to be understood using the same ideas that conformity and person
perception had been in earlier lectures- in terms of the underlying fundamentals- they were truly thinking like social psychologists!
I wrote this book from the student perspective, by asking "what is important to students?" "How do students learn?" and "How
will students remember the important concepts of social psychology?" This allowed me to help students organize their thinking
about social psychology at a conceptual level. Five or ten years from now, I do not expect my students to remember the details of a
study published in 2016, or even to remember most of the definitions in this book. I do hope, however, that they will remember
some basic ideas, for it is these principles that will allow them to critically analyze new situations and really put their knowledge to
use.
My text is therefore based on a critical thinking approach- its aim is to get students thinking actively and conceptually- with
more of a focus on the forest than on the trees. Although there are right and wrong answers, knowing the answers is not the most
important outcome. What is perhaps even more important is how we get to those answers- the thinking process itself. My efforts
are successful when my students have that "aha'' moment, in which they find new ideas fitting snugly into the basic concepts of so-
cial psychology.
To help students better grasp the big picture of social psychology and to provide you with a theme that you can use to organize
your lectures, my text has a consistent pedagogy across the chapters. I organize my presentation around three underlying principles
that are essential to social psychology:
• Person versus situation
• Affect, Behavior and Cognition
• Self-concern and other-concern
The third principle (self-concern versus other-concern) is based on a distinction that I see as fundamental to social psychology. This
distinction concerns orientations that benefit the self and the ingroup versus orientations that benefit other people more broadly.
The distinction has long been implicit in social psychological theorizing, but has recently become more explicit. Examples are
abounding in the literatures on altruism, aggression, stereotypes and prejudice, morality, political psychology, close relationships,
and interpersonal trust and cooperation. I use the two human fundamental motivations of self-concern and other-concern to frame
these discussions and you can incorporate these dimensions into your teaching as you see fit.
My years of teaching have convinced me that these dimensions are fundamental, that they are extremely heuristic, and that they
are what I hope my students will learn and remember. I think that you may find that this organization represents a more explicit
representation of what you're already doing in your lectures. Although my pedagogy is consistent, it is not constraining. You will use
these dimensions more in some lectures than in others, and you will find them more useful for some topics than others. But they will
always work for you when you are ready for them. Use them to reinforce your presentation as you see fit.
Perhaps most important, a focus on these dimensions helps us bridge the gap between the textbook, the real-life experiences of
our students, and our class presentations. We can't cover every phenomenon in our lectures- we naturally let the textbook fill in the
details. The goal of my book is to allow you to rest assured that the text has provided your students with the foundations- the fun-
damental language of social psychology- from which you can build as you see fit. And when you turn to ask students to apply their
learning to real life, you can know that they will be doing this as social psychologists do- using a basic underlying framework.
ORGANIZATION
The text moves systematically from lower to higher levels of analysis- a method that I have found makes sense to students. On the
other hand, the chapter order should not constrain you- choose a different order if you wish. Chapter 1 presents an introduction to
social psychology and the research methods in social psychology, Chapter 2 presents the fundamental principles of social cognition,
and Chapter 3 focuses on social affect. The remainder of the text is organized around three levels of analysis, moving systematically
from the individual level (Chapter 4 through Chapter 6), to the level of social interaction (Chapter 7 through Chapter 10), to the
group and cultural level (Chapter 11 through Chapter 13).
4 PRINCIPLES OF SOCIAL PSYCHOLOGY VERSION 2.0
Rather than relying on "modules" or "appendices" of applied materials, my text integrates applied concepts into the text itself.
This approach is consistent with my underlying belief that if students learn to think like social psychologists they will easily and nat-
urally apply that knowledge to any and all applications. The following applications are woven throughout the text:
• Business and consumer behavior (see, for instance, Chapter 5 on marketing and persuasion and Chapter 11 on group de-
cision making)
• Politics and Government (see for instance, Chapter 12 and Chapter 10 on Terrorism)
• Health and Behavior (see, for instance, Chapter 3 on stress and Chapter 6 on attributional styles)
• Law (see, for instance, Chapter 2 on eyewitness testimony
PEDAGOGY
Principles of Social Psychology contains a number of pedagogical features designed to help students develop an active, integrative un-
derstanding of the many topics of social psychology and to think like social psychologists.
Research Foci
Research is of course the heart of social psychology, and the research foci provide detailed information about a study or research
program. I've chosen a mix of classic and contemporary research, with a focus on both what's interesting and what's pedagogical.
Rather than boxing these findings, they are part of the running text-simply highlighted with a heading and light shading.
Human behavior is both complex and remarkable. In a relatively short time of about 15,000 years, humans
have created the greatest achievements the planet earth has ever experienced, but we have also created its
most severe problems. And what makes humans both so successful, and yet also so dangerous, is our social
behavior. Humans work together, in social groups, to produce the great projects that enhance all of our lives.
And yet at the same time we work against each other, again in social groups, to create hatred, kill ing, wars, and
genocides.
If you are interested in what people do and why they do it then you are in the right place.
Socialpsychology is about us-you and me and everyone else in the world. Human behavior is fascinating,
andsocial psycholog ists specialize in understand ing it.
Homo erectus was an ancestor of human beings. Present day humans have much in common with this
human-l ike species, but they have also evolved much beyond it due to their superior social skil ls.
Social psychologists begin with the fact t hat human beings are a major success story on t he planet earth.
Humans anatomically similar to us, including Homo habilis, Homo erectus, and Neanderthals, lived and thrived
for hundreds of thousands of years. But on ly present day humans-Homo sapiens- have far surpassed all
others. On ly humans have been able to adapt to every environment on the planet and to make monumental
changes to it. And t his success has been caused in large part by our abilities to successfu lly interact with other
human beings in social groups (Kamil, 2014).[1]
Homo sapiens have exceptional creativity- not only have we created astound ing techn ical advances in
communication, engineering and transportation, but we have also developed civil ization and culture,
includ ing art, music, and religion. Humans were helped in t hese endeavors by our remarkable social
abilities- we share our ideas with ot hers and we work with others to build those ideas.
The remarkable ability of humans to create both good and evil can be easily seen by looking at some of
the events that have occurred in t he past year. These events include:
• Terrorist attacks in Paris, Berlin, Orlando, Florida, and in many other places around the
world.
• Globa l climate change, as 2016 was recorded as the hottest year on record
• The Syrian Civil War and the refugee crisis in Europe
• Mass shootings and gun violence in the United States
• The rise of ISIS and the fight against it by Western powers
• The legalization of gay marriage in most US states
• The rise to power of President Donald Trump
Perhaps you, like me, are interested and amazed by these things and want to understand them better. If you
do, t hen you are in the right place, because social psychologists do exactly t hat:
• Social psychologists study terrorism, for instance finding the causes of extremist behavior
(Hogg, 2014).[21
• Social psychologists study human aggression, and we have a good idea of the causes of
gun violence (DeWa ll, Anderson, & Bushman, 2011 ).[31
• Social psychologists study obedience to authority and conformity. They understand and
predict when and how people will be influenced by the other people around them,
including their political leaders.
• Social psychologists study what makes people initially like each other and potentially fa ll in
love with each other (Clark & Lemay, 2010).[41
• Social psychologists study the development and influences of stereotypes, prej udice, and
discrimination.
I am looking forward to the journey of social psychology with you and I know you will learn a lot about human
behavior during t his course. With this in mind, let's get started.
Social psychology Social psychology is t he scientific study of how our thoughts, feelings, and behaviors are influenced by the
The scientific study of how
people around us. As this definition suggests, the subject matter of social psychology is very broad and can be
we feel about, t hink about,
and behave towa rd t he found in just about everything that we do every day. Social psychologists study why we are often helpful to other
people around us and how
ou r feelings, thoughts, and people, but why we may at other times be unfriendly or aggressive. Social psychologists study both the benefits of
behaviors are influenced by
those people. having good relationships with other people and the costs of being lonely. Social psychologists study what factors
lead people to purchase one product rather than another, how men and women behave differently in social
settings, how juries work together to make important group decisions, and what makes some people more likely to
Social psychology is a broad field that links the study of behavior at different levels of analysis, ranging from the
social level of behavior, the cognitive level of mental processes, and the neuroscience level of brain systems. Social
The goal of this book is to help you learn to think about social behaviors in the same way that social
psychologists do. I hope you will find this approach useful because it will allow you to think about human behavior
CHAPTER 1 INTRODUCING SOCIAL PSYCHOLOGY 9
more critical ly and more object ively and to gain insight into your own relationships wit h other people. Social
psychologists study everyday behavior scientifically, and their research creates a useful body of knowledge about
LEARNING OBJECTIVES
The field of social psychology is growing rapidly and is having an increasingly important influence on
how we think about human behavior. Newspapers, websites, and other media frequently report the
findings of social psychologists, and the results of social psychological research are influencing de-
cisions in a wide variety of areas. Let's begin with a short history of the field of social psychology and
then turn to a review of the basic principles of the science of social psychology.
The Stanford prison experiment conducted by Ph ilip Zimbardo in the 1960s demonstrated the powerful ro le
of the social sit uation on human behavior.
Social psychology quickly expanded to study other topics. John Darley and Bibb Latane (1968) [121de-
veloped a model that helped explain when people do and do not help others in need, and Leonard
Berkowitz (1974) [131pioneered the study of human aggression. Meanwhile, other social psychologists,
including Irving Janis (1972),[141 focused on group behavior, studying why intelligent people some-
times made decisions that led to disastrous results when they worked together. Still other social psy-
chologists, including Gordon Allport and Muzafer Sherif, focused on intergroup relations, with the
goal of understanding and potentially reducing the occurrence of stereotyping, prejudice, and discrim-
ination. Social psychologists gave their opinions in the 1954 Brown v. Board of Education Supreme
Court case that helped end racial segregation in U.S. public schools, and social psychologists still fre-
quently serve as expert witnesses on these and other topics (Fiske, Bersoff, Borgida, Deaux, & Heilman,
1991). [lS]
The latter part of the 20th century saw an expansion of social psychology into the field of attitudes,
with a particular emphasis on cognitive processes. During this time, social psychologists developed the
first formal models of persuasion, with the goal of understanding how advertisers and other people
could present their messages to make them most effective (Eagly & Chaiken, 1993; Hovland, Janis, &
Kelley, 1963).[161These approaches to attitudes focused on the cognitive processes that people use when
evaluating messages and on the relationship between attitudes and behavior. Leon Festinger's
(1957)[171 important cognitive dissonance theory was developed during this time and became a model
for later research.
In the 1970s and 1980s, social psychology became even more cognitive in orientation as social psy-
chologists used advances in cognitive psychology, which were themselves based largely on advances in
computer technology, to inform the field (Fiske & Taylor, 2008).[lS] The focus of these researchers, in-
cluding Alice Eagly, Susan Fiske, E. Tory Higgins, Richard Nisbett, Lee Ross, Shelley Taylor, and many
others, was on social cognition- an understanding of how our knowledge about our social worlds de-
velops through experience and the influence of these knowledge structures on memory, information
processing, attitudes, and judgment. Furthermore, the extent to which humans' decision making could
be flawed by both cognitive and motivational processes was documented (Kahneman, Slovic, & Tver-
sky, 1982). [l 9 ]
CHAPTER 1 INTRODUCING SOCIAL PSYCHOLOGY 11
In the 21st century, the field of social psychology has been expanding into still oth-
er areas. Examples that we will consider in this book include an interest in how social The field of social psychology continues today
situations influence our health and happiness, the important roles of evolutionary ex- in the research labs of Michele Gelfand, Dan
Gilbert, Alice Eagly, Mahzarin Banaji, and
periences and cultures on our behavior, and the field of social neuroscience- the others.
study of how our social behavior both influences and is influenced by the activities of our
brain (Lieberman, 2010).[201Social psychologists continue to seek new ways to measure
and understand social behavior, and they continue to refine their research methods to
make their findings more accurate. I cannot predict where social psychology will be dir-
ected in the future, but I have no doubt that it will still be alive and vibrant, and will
help us understand and respond to important social issues.
Social psychology is the study of the dynamic relationship between individuals and the
people around them. Each of us is different, and our individual characteristics, includ-
ing our personality traits, desires, motivations, and emotions, have an important im-
pact on our social behavior. But our behavior is also profoundly influenced by the so-
cial situation- the people with whom we interact every day. These people include our
friends and family, our fraternity brothers or sorority sisters, our religious groups, the
people we see on TV or read about or interact with on the web, as well as people we Source: Researchers
think about, remember, or even imagine.
Research in social psychology has found that human behavior is determined by both a person's characteristics and social neuroscience
by the social situation. It has also shown that the social situation is frequently a stronger influence on behavior than
are a person's characteristics. The st udy of how our social
behavior both influences and
is influenced by the activities
of our brain.
social situation
The people w ith w hom w e
interact every d ay.
Social psychology is largely the study of the social situation. Our social situations create social in-
social influence
fluence, the process through which other people change our thoughts, feelings, and behaviors and
The processes through wh ich
through which we change theirs.
other people change our
thoughts, feelings, and
Kurt Lewin formalized the joint influence of person variables and situational variables, which is
behaviors and through which known as the person-situation interaction, in an important equation:
we change theirs. Behavior = f (person, social situation)
Lewin' s equation indicates that the behavior of a given person at any given time is a function of
(depends on) both the characteristics of the person and the influence of the social situation.
The desire to maintain and enhance the self also leads us to do the same for our relatives- those
kin selection
people who are genetically related to us. Human beings, like other animals, exhibit kin selec-
tion- strategies that favor the reproductive success of one's relatives, sometimes even at a cost to the indi- Strategies that favor the
reproductive success of one's
vidual's own survival. According to evolutionary principles, kin selection occurs because behaviors that relatives, sometimes at a cost
enhance the fitness of relatives, even if they lower the fitness of the individual himself or herself, may to the survival of the
nevertheless increase the survival of the group as a whole. individ ual.
In addition to our kin, we desire to protect, improve, and enhance the well-being
of our ingroup: those whom we view as being similar and important to us and with
The evolutionary principle of kin selection
whom we share close social connections, even if those people do not actually share our leads us to be particularly caring of and helpful
genes. Perhaps you remember a time when you helped friends move all their furniture to those who share our genes.
into a new apartment, even when you would have preferred to be doing something
more beneficial for yourself, such as studying or relaxing. You wouldn't have helped
strangers in this way, but you did it for your friends because you felt close to and cared
about them. The tendency to help the people we feel close to, even if they are not re-
lated to us, is probably due in part to our evolutionary past: Historically, the people we
were closest to were usually those we were related to.
Other-Concern
L. - -
Although we are primarily concerned with the survival of ourselves, our kin, and those
who we feel are similar and important to us, we also desire to connect with and be ac-
cepted by other people more generally- the goal of other-concern. We live together in
communities, we work together in work groups, we may worship together in religious
groups, and we may play together on sports teams and through clubs. Affiliating with
© Thinkstock
oth er peop1e- even strangers- h e1ps us meet a fu n d amental goal : th at o f fin d ing a ro-
mantic partner with whom we can have children. Our connections with others also
provides us with other opportunities that we would not have on our own. We can go to the grocery to
ingroup
buy milk or eggs, and we can hire a carpenter to build a house for us. And we ourselves do work that
provides goods and services for others. This mutual cooperation is beneficial both for us and for the Other people whom we view
as being similar and
people around us. We also affiliate because we enjoy being with others, being part of social groups, and
important to us and with
contributing to social discourse (Leary & Cox, 2008). [261 w hom we share close social
What the other-concern motive means is that we do not always put ourselves first. Being human connections.
also involves caring about, helping, and cooperating with other people. Although our genes are them-
selves "selfish" (Dawkins, 2006), [271this does not mean that individuals always are. The survival of our
own genes may be improved by helping others, even those who are not related to us (Krebs, 2008; Park,
Schaller, & Van Vugt, 2008).[281Just as birds and other animals may give out alarm calls to other anim-
als to indicate that a predator is nearby, humans engage in altruistic behaviors in which they help oth-
ers, sometimes at a potential cost to themselves.
In short, human beings behave morally toward others- they understand that it is wrong to harm
other people without a strong reason for doing so, and they display compassion and even altruism to-
ward others (Goetz, Keltner, & Simon-Thomas, 2010; Turiel, 1983).[291As a result, negative behaviors
toward others, such as bullying, cheating, stealing, and aggression, are unusual, unexpected, and so-
cially disapproved. Of course this does not mean that people are always friendly, helpful, and nice to
each other- powerful social situations can and do create negative behaviors. But the fundamental hu-
man motivation of other-concern does mean that hostility and violence are the exception rather than
the rule of human behavior.
Sometimes the goals of self-concern and other-concern go hand in hand. When we fall in love with
another person, it is in part about a concern for connecting with someone else, but it is also about self-
concern- falling in love makes us feel good about ourselves. And when we volunteer to help others
who are in need, it is in part for their benefit, but also for us. We feel good when we help others- and
people like us more when they see that we are helpful (Hardy & Van Vugt, 2006; Stavrova & Ehleb-
racht, 2015 )_ [3oJ At other times, however, the goals of self-concern and other-concern conflict. Imagine
that you are walking across campus and you see a man with a knife threatening another person. Do you
intervene, or do you turn away? In this case, your desire to help the other person (other-concern) is in
direct conflict with your desire to protect yourself from the danger posed by the situation (self-con-
cern), and you must decide which goal to put first. We will see many more examples of the motives of
self-concern and other-concern, both working together and working against each other, throughout
this book.
14 PRINCIPLES OF SOCIAL PSYCHOLOGY VERSION 2.0
The opposite of social support is the feeling of being excluded or ostracized. Feeling that others are excluding
us is painful, and the pain of rejection may linger even longer than physical pain. People who were asked to re-
cal l an event that caused them social pain (e.g., betrayal by a person very close to them) rated the pain as
more intense than they rated their memories of intense physical pain (Chen, Williams, Fitness, & Newton,
2008).[401 When people are threatened with social exclusion, they subsequently try to reconnect with those
around them: They express greater interest in making new friends, increase their desire to work cooperatively
with others, form more positive first impressions of new potential interaction partners, and become more at-
tentive to the facia l expressions of others (Bernstein, Young, Brown, Sacco, & Claypool, 2008; Maner, DeWal l,
Baumeister, & Schaller, 2007).[4 11
Because connecting with others is such an important part of human experience, we may sometimes withhold
affi liation from or ostracize other people in order to attempt to force them to conform to our w ishes. When in-
dividuals of the Amish rel igion violate the rul ings of an elder, they are placed under a Meidung. During this
time, and until they make amends, they are not spoken to by community members. And people frequently
use the "si lent treatment" to express their disapproval of a friend's or partner's behavior. The pain of ostracism
is particularly strong in adolescents (Sebastian, Viding, Williams, & Blakemore, 2010).[421
Although its use is particularly common in adolescents/ 431 ostracism is also used by parents and young chil-
dren, and is observed in Internet games and chat rooms (Wil liams, Cheung, & Choi, 2000).[441The silent treat-
ment and other forms of ostracism are popular because they work. Withholding social communication and in-
teraction is a powerful weapon for pun ish ing individuals and forcing them to change their behaviors. Individu-
als who are ostracized report feel ing alone, frustrated, sad, and unworthy and having lower self-esteem
(Bastian & Haslam, 2010).[451
Taken together, then, social psycholog ical research results suggest that one of the most important things you
can do for yourself is to develop a stable support network. Reaching out to other people has substantial be-
nefits for you, but also benefits those who become your friends (because you become part of their support
network).
Cultures differ in terms of the particular norms that they find important and that guide the behavi-
individualism
or of the group members. Social psychologists have found that there is a fundamental difference in so-
Cu ltu ral norms, common in cial norms between Western cultures (including the United States, Canada, Western Europe, Australia,
Western countries, that focus and New Zealand) and East Asian cultures (including China, Japan, Taiwan, Korea, India, and South-
p rimarily on
self-enhancement and
east Asia). Norms in Western cultures are primarily oriented toward individualism- cultural norms,
independence. common in Wes tern societies, that focus primarily on self-enhancement and independence. Children in
Western cultures are taught to develop and value a sense of their personal self and to see themselves as
largely separate from the people around them. Children in Western cultures feel special about them-
selves- they enjoy getting gold stars on their projects and the best grade in the class (Markus, Mullally,
& Kitayama, 1997)_[49 ] Adults in Western cultures are oriented toward promoting their own individual
success, frequently in comparison with ( or even at the expense of) others. When asked to describe
themselves, individuals in Western cultures generally tend to indicate that they like to "do their own
thing," prefer to live their lives independently, and base their happiness and self-worth upon their own
personal achievements. In short, in Western cultures the emphasis is on self-concern.
collectivism
Norms in the East Asian cultures, on the other hand, are more focused on other-concern. These
norms indicate that people should be more fundamentally connected with others and thus are more ori-
Cu ltu ral norms, common in
Eastern countries, indicate
ented toward interdependence, or collectivism. In East Asian cultures, children are taught to focus on
that people shou ld be more developing harmonious social relationships with others, and the predominant norms relate to group
fundamenta lly connected togetherness, connectedness, and duty and responsibility to one's family. The members of East Asian
w ith others and, thus, cultures, when asked to describe themselves, indicate that they are particularly concerned about the in-
oriented toward terests of others, including their close friends and their colleagues. As one example of these cultural
interdepend ence. differences, research conducted by Shinobu Kitayama and his colleagues (Uchida, Norasakkunkit, &
Kitayama, 2004) [5o] found that East Asians were more likely than Westerners to experience happiness
as a result of their connections with other people, whereas Westerners were more likely to experience
happiness as a result of their own personal accomplishments.
Other researchers have studied other cultural differences, such as variations in ori-
People from Western cultures are, on average, entations toward time. Some cultures are more concerned with arriving and departing
more individualistic than people from Eastern according to a fixed schedule, whereas others consider time in a more flexible manner
cultures, who are, on average, more 5 IJ Levine and colleagues (1999) [521found that "the pace
collectivistic. (Levine & Norenzayan, 1999)_[
of life," as assessed by average walking speed in downtown locations, and the speed
with which postal clerks completed a simple request, was fastest in Western countries
(also including Japan) and was slowest in economically undeveloped countries. It has
also been argued that there are differences in the extent to which people in different
cultures are bound by social norms and customs, rather than being free to express their
own individuality without regard to considering social norms (Gelfand et al., 1996)_[53 ]
And there are also cultural differences regarding personal space, such as how close indi-
viduals stand to each other when talking, as well as differences in the communication
© Thinkstock styles individuals employ.
It is important to be aware of cultures and cultural differences, at least in part be-
cause people with different cultural backgrounds are increasingly coming into contact
with each other as a result of increased travel and immigration and the development of the Internet
and other forms of communication. In the United States, for instance, there are many different ethnic
groups, and the proportion of the population that comes from minority (non-White) groups is increas-
ing from year to year. Minorities will account for a much larger proportion of the total new entries into
the U.S. workforce over the next decades. In fact, minorities, which are now roughly one third of the
U.S. population, are expected to become the majority by 2042, and the United States is expected to be
54% minority by 2050. By 2023, more than half of all children will be minorities (U.S. Census Bureau,
n.d.). These changes will result in considerable growth in cultural diversity in the United States, and al-
though this will create the potential for useful cooperation and productive interaction, it may also pro-
duce unwanted social conflict. Being aware of cultural differences and considering their influence on
how we behave toward others is an important part of a basic understanding of social psychology and a
topic that we will return to frequently in this book.
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I'll send McFrazer post haste to Nyaruma and get my friend
Wynyard, the District Commissioner, to send reliable native trackers.
These blighters are unholy frauds."
And signing to the natives to get out of the way, the Colonel urged
his horse into a hand-gallop, his companions following his example.
But his physical powers were unequal to the demand of his moral
strength and resolution; for upon arriving at Kilembonga he fell
forward in his saddle in a swoon. Van der Wyck was only just in time
to save him from a dangerous tumble.
So far the search for the missing lads had not only been
unsuccessful, but other misfortunes had descended upon this little
outpost of civilisation in the wilds of East Africa.
CHAPTER XXVII
THE RAVING OF THE WITCH-DOCTOR
On Piet Van der Wyck, the Colonel's guest, descended the mantle
of responsibility. With the exception of the dour Scot, McFrazer, he
was the only active white man on the estate, and in spite of his years
he rose nobly to the occasion.
The first step was to have the injured man carried to his bed. Here
the Afrikander, skilled in veldt surgery and medicine, deftly removed
Colonel Narfield's boots and leggings. Already the sprained ankle
had swollen badly, and once the compression of the foot gear was
removed, the foot enlarged to greatly abnormal dimensions.
With the aid of embrocation and hot water Van der Wyck dressed
the injury and then proceeded to restore the patient to
consciousness.
Colonel Narfield's first act upon opening his eyes was to attempt to
get out of bed, protesting that happen what may he was not going to
lie there while his two young charges were still missing.
"You'll have to stay there for a few days," he declared. "By getting
up you will not only injure yourself, but no doubt hamper the work of
the searchers. I am sending McFrazer as you ordered, and until the
native trackers arrive I will patrol the road with the Haussas."
The injured man saw the force of Van der Wyck's contentions. He
simply had to give up, although the state of his active mind can well
be imagined.
McFrazer, booted and spurred, was ready for his long ride when
the Afrikander left the patient's room.
"Oh, ay," he replied. "Then I'm just awa'," as if a 150-mile ride were
an everyday occurrence.
The natives did almost exactly what their fellow tribesmen had
done the previous day, coming to a halt in precisely the same spot
and declaring that the lost men had "gone up."
Van der Wyck, who spoke most of the Kaffir dialects fluently, had
little difficulty in making himself understood in the tongue of
Sibenga's people; but he found it impossible to get the natives to
climb the trees and make further investigations. They professed
ignorance of the command, shaking their heads and uttering the
word "Maquishi" (finished).
Wynyard meant to do his task thoroughly. Apart from the fact that
two Englishmen had disappeared, Colin and Desmond were, like
himself, Stockmere Old Boys.
Within forty minutes of his arrival Wynyard was on the road again.
With him went Van der Wyck, none too readily, for he mistrusted
mechanical cars. He would have preferred his trusty horse, but that
animal had been worked hard of late, and, as time was a great
consideration, the Afrikander took courage and rather nervously sat
beside Wynyard in the car.
In the rear were crowded Tenpenny Nail, Blue Fly, and the native
sergeant, while the second car was packed with native trackers,
police, and a huge dog, partly bloodhound and partly wolfhound.
"We are nearing the place where the Sibenga Kraal trackers lost
the spoor," cautioned Van der Wyck, as the leading car jolted and
bumped through the dense avenue.
"Oh," ejaculated Wynyard, "is that so? But I think I'll start at the
beginning. There's nothing like independent clues."
Van der Wyck was not in the least surprised that the hound came to
a standstill at the very spot which the two pairs of trackers had
already indicated as the end of the spoor. The animal, showing a
decided disinclination to proceed, was led back to the second car,
and the Nyaruma trackers were told to carry on the good work.
In five minutes they delivered their verdict. The missing white men
had "gone up." They were positive about that, but, like the Sibenga
Kraal trackers, they resolutely declined to continue their
investigations in the overhanging branches of the trees.
Assisted by Tenpenny Nail and Blue Fly, the sergeant carried out
his instructions. Thereupon Wynyard swarmed up the rope and
gained the leafy branch. But there was nothing that afforded him a
clue, or, if there were, he failed to detect it. The leaves and young
twigs showed no sign of having been disturbed; the resinous wood
bore no trace of the contact of the studded sole of a boot.
Wynyard was still engaged in scanning the map when his attention
was distracted by the sounds of shouting and yelling. Four hundred
yards down the road came Logula and his warriors, all armed in
characteristic fashion with spears, shields, and kerries, and rigged
out in feathers, paint, and other native insignia.
"Let him try, Mr. Wynyard," advised the old man. "Times before I
have both heard and seen these wizards at work in the Transvaal
and Zululand. I have no faith in their methods, but their results are
sometimes very wonderful. Out of darkness we may find light."
"Makoh'lenga."
CHAPTER XXVIII
KIDNAPPED
"Yes, you lucky beggar," agreed his chum enviously. "Of course, it's
jolly sporting of you to divide your share, and I'm grateful. At the
same time, 'tisn't the same, if you can understand. S'posing, for
instance, it had been my lucky shot, you'd understand then."
"Colonel Narfield would have been snuffed out if you hadn't," said
Tiny. "The ordinary .303's had no more effect than tickling a wild cat
with a straw. By Jove! I am sleepy ... aren't those niggers kicking up
an infernal row?"
"Let's slow down a bit and miss most of the dust and noise,"
suggested Colin. "We can keep an eye on the bearers just as well, if
not better."
Checking their horses, the two chums allowed the bearers to draw
on ahead. It was a case of distance lending enchantment to the
scene, as the early sunlight glinted on the muscular, copper skins of
the wildly-excited natives.
"Ugh! The flies!" exclaimed Tiny. "That one nearly jumped down my
throat. 'Tain't all jam being in the rear of a procession—eh, what?"
"I'm going to have the best piece of the ivory sawn off," declared
Colin, ignoring his companion's complaint and reverting to the
subject of the spoils of the chase. "Then I'll send it home to my
people. And a chunk for Dr. Narfield, too. Probably the head will
shove it in the school museum with a notice on it, 'Shot by an Old
Boy,' sort of thing. My word, I'm jolly glad I came out here, aren't
you?"
"Hope so," said Desmond. "There's one thing, I've lost that rotten
cough .... Hullo! We're nearly into the forest. Hadn't we better hurry
along a bit. If those niggers took it into their heads to do a bunk,
you'd lose your ivory for a dead cert., old son."
"Half a mo!" exclaimed Colin. "My girth's slipping a bit. Hang on, old
man."
By this time the rear of the column was nearly three hundred yards
ahead and already in the shade of the dense foliage. The bearers,
probably with the idea of keeping up their courage in the gloom,
redoubled their shouts.
Then, bound hand and foot and effectually gagged, Colin and Tiny
were laid at full length upon a broad branch thirty feet above the
ground, with a dozen or more sinewy, active men keeping guard over
the captives and others in the higher branches watching with much
approval the deft work of their companions.
Each captive was carefully lifted from branch to branch until they
were at least eighty feet above the ground. During the operation the
men took particular pains not to break off any of the foliage,
methodically bending the twigs that hampered their progress, and
not allowing any part of the captives' bodies or clothing to come in
contact with the bark.
The next step was to pass the prisoners literally from hand to hand
and from tree to tree, the close formation of the massive branches
forming an almost continuous arboreal highway.
Then at a rapid pace, but with the same orderly silence that
characterised the opening stages of the operations, the natives
moved off, the two litters being borne in the centre of the long double
file.
The gags were then removed and the prisoners' ankles freed,
although their arms were still securely bound as before. Then into a
vast circle of armed warriors Colin and his chum were led, to find
themselves confronted by a gigantic man holding a gleaming axe of
yellow metal. By his side was a pillar of wood, somewhat resembling
the mediaeval executioner's block.
"If they've brought us all this way for the purpose of cutting off our
heads," thought Colin, "all I can say is they've gone to a lot of
unnecessary trouble. Tiny, old man," he added aloud, "for goodness'
sake don't let them see we've got the wind up. Let them see we're
Englishmen."
CHAPTER XXIX
IN THE HANDS OF THE MAKOH'LENGA
His captors were without exception tall and muscular and well-
proportioned. Their garb consisted solely of a white loin cloth. Their
bodies were "unadorned" with chalk and ochre after the fashion of
the majority of African tribes, nor were there any evidences of
voluntary mutilation so frequently to be met with amongst savages.
The only ornaments they wore were armlets of gold just above the
left elbow. Every male lenga over the age of sixteen wore one.
They were noticeably clean in their habits and persons, orderly and
well-disciplined, and, in short, seemed far in advance in the
principles of hygiene above even the doyen of the Kaffir races—the
pure-blooded Zulu.
There was no denying one fact—he felt "scared stiff." It was only by
a determined effort that he kept his well-schooled and steady nerves
under control. Perhaps if his arms had not been so securely bound
he might have precipitated matters by planting a blow with his fist
between the eyes of the copper-hued giant who was watching him
so covertly.
The men tendering the rifles simply saluted by bringing the right
hand in a horizontal position up to the chin. This was the recognised
form of salutation. Equals greeted one another by bringing the right
hand only breast high.
Several times Colin bethought him of the amulet, but, his arms
being bound, he was unable to produce it. Perhaps, after all, it was a
trump card. On the other hand, it might fail to produce the same
effect upon these mysterious men as it had once upon the obviously
less intellectual natives around Kilembonga.
At a word from the chief, Tiny's captors searched his pockets and
tore open his shirt. Every article they took—knife, cartridges,
handkerchief, matches, purse, and notebook they examined and
then placed in a row on to the ground. They expressed no delight at
the various objects which are highly prized by savages; indeed, their
looks betrayed disappointment.
The examination over, Tiny was set upon his feet and left alone.
The four warriors next directed their attention towards Colin, and he,
too, was placed in a horizontal position and searched.
Suddenly one of the men gave a shout of delight; it was the first
sound uttered by any one during the searching process. He had
discovered the swastika.
Cutting away the cord that held it, the finder reverently presented it
to the chief.
The last long-drawn reverberations died away, and utter silence fell
upon the close ranks of the Makoh'lenga warriors. Then, after a
lapse of nearly five minutes, came a low, bass roar from a distant
source. Somewhere, far up in the rugged mountains, an alert
sentinel was replying to the sonorous message of the ram's horn.
The message was short and obviously satisfactory and to the point,
for the moment the sound ceased the chief issued an order.
"Hope so," replied Desmond. "Only isn't it a bit too early to talk
about picnics and joy rides? That chap seems jolly pleased to be
able to bag your amulet. Now he's got that, what does he want us
for? That's what I want to know."
At a sign from the Chief, Colin and Tiny climbed into the litters.
Their previous acquaintance with this mode of conveyance had been
in a state of being bound hand and foot. Now their limbs were freed
and they were able to sit up and look about them, while an awning
had been provided to shelter them from the glare of the sun.
Following the base of the line of cliffs the Makoh'lenga marched for
nearly two miles until they arrived at a shallow stream running
through a deep gorge. Here the warriors turned sharp to the left, in
file, and began ascending the stream, which varied from ankle to
knee-deep.
Although the rivulet was not less than ten feet in width the walls of
the gorge, which averaged two hundred feet in height, almost met at
the top, so that the inclosed space was deep in gloom. It was a weird
experience to the two chums, as they watched the symmetrical lines
of dark figures making their way up-stream.
At length, above the swish of the water as hundreds of feet forced
their way against the steady current, came the dull roar of a
waterfall. Louder and louder grew the sound, until Colin could see an
apparently unbroken sheet of water falling from a height of quite a
hundred and fifty feet and breaking into a cloud of foam as it came in
contact with the bed of the gorge.
Here was a clear space of about three yards between the wall of
rock that formed a barrier and the gulley and the curtain-like
waterfall, and on the right of this space was a natural tunnel driven
obliquely through the wall of the chasm.
The bearers of the two litters were evidently anxious not to cause
their passengers any further inconvenience, for the two men in front
held the poles in their hands with the arms drooping to the full extent.
The men behind raised their ends of the poles upon their shoulders,
so that the litters were kept in practically a horizontal position.
During the passage of the tunnel the same silence on the part of
the warriors was observed, the only sounds being the pattering of
hundreds of bare feet upon the smooth rock and the hiss of the
flaring torches.
The subterranean march occupied about five minutes, then into the
blazing sunlight the long procession emerged.
It was a strange sight that greeted Colin's gaze as the litter came to
a standstill on the Makoh'lenga terrace. Although this was by no
means the summit of the mountain it was several miles in length and
about one and a half in breadth.
At some distance from the houses were buildings given over to the
manufacture of metal, woodwork, pottery, and cotton and worsted
goods, the Makoh'lenga being skilled artisans. There were several
ingenious machines used in connection with the various industries,
many of these being driven by water-power.
Colin soon discovered that the warriors who had escorted Tiny and
himself were only a small portion of the Makoh'lenga fighting men.