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Copyright © 2017 Cybermed Inc. All rights reserved.

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1 Introduction ........................................................................................................................... 3
2 Requirements ......................................................................................................................... 4
2.1 System Requirements ............................................................................................................... 4
2.2 Pre-installation Requirements .................................................................................................. 4
3 Cybermed License Manager ................................................................................................... 6
3.1 Introduction .............................................................................................................................. 6
3. 2 HASP License Activation ........................................................................................................... 7
3.3 Serial License Activation ........................................................................................................... 7
4 OnDemand3D™ Server......................................................................................................... 11
4.1 Installation .............................................................................................................................. 11
4.2 Configuration of OnDemand3D™ Server ................................................................................ 13
4.3 C-MOVE Configurations .......................................................................................................... 17
4.4 Start/Stop Server Operations.................................................................................................. 18
5 OnDemand3D™ Server Management Studio....................................................................... 20
5.1 Installation .............................................................................................................................. 20
5.2 Layout...................................................................................................................................... 20
5.3 [Basic] Menu ........................................................................................................................... 22
5.4 [Management] Menu .............................................................................................................. 24
5.5 [Maintenance] Menu .............................................................................................................. 28
5.6 [Operation] Menu ................................................................................................................... 29
5.7 Check [License] ....................................................................................................................... 30
6 OnDemand3D™ Project Viewer ........................................................................................... 31
6.1 Installation .............................................................................................................................. 31
6.2 Operations .............................................................................................................................. 31
Appendix A: OnDemand3D™ Server: Network Shared Folder Backup ................................... 34
Appendix B: Uninstalling OnDemand3D™ .............................................................................. 35
Appendix C: Troubleshooting & Contact Us ............................................................................ 36
C.1 FAQs ........................................................................................................................................ 36
C.2 Contact Us ............................................................................................................................... 38

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A great storage solution for imaging centers and dental clinics with CBCT equipment, OnDemand3D™
Server allows users to manage and store DICOM data in a centralized server and eliminates the
duplication of data on multiple workstations.

OnDemand3D™ Server handles the storage and streaming of DICOM data to the OnDemand3D™ client.
With JPEG2000 image format, it provides a way to efficiently store data and stream at incredible speed.
OnDemand3D™ Server is capable of storing and streaming data in its original form or converting it to
JPEG2000, which can compress data up to 1/20th of its original size. This process increases storage
efficiency and greatly reduces loading time.

Access is not limited to OnDemand3D™ clients. Users will be able to access OnDemand3D™ Server
through other DICOM viewers with PACS communication capabilities. Compressed DICOM data will be
automatically decompressed when data is retrieved by a DICOM viewer other than an OnDemand3D™
client.

As its name suggests, OnDemand3D™ Server Management Studio is the instrument provided to users
for the management and configuration of OnDemand3D™ Server settings, such as DICOM
management, user accounts, roles and DICOM SCP settings.

The OnDemand3D™ Project Viewer is a wallet-friendly option offered to be used in conjunction with
either OnDemand3D™ Dental or OnDemand3D™ App. Any project files created and saved to the
OnDemand3D™ Server can be opened and operated on with a Project Viewer. Project Viewers do not
have the DBM module and hence, do not have their own database, but are otherwise fully functional.

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2.1 System Requirements

CPU 2GHz Dual-Core or higher

Memory 2GB or higher (higher than 4GB recommended)

1GB of available space required on installation drive

HDD (250GB or more space is recommended for DICOM data.
Note: This is highly variable and dependent on the volume of DICOM to be stored.)

Video 1280x1024 or higher resolution

 Microsoft Windows Server 2008 R2, 2012, 2012 R2, 2016
 Microsoft Windows Vista (SP2) Business/Ultimate (32bit/64bit)
OS  Microsoft Windows 7 Professional/Ultimate (SP1) (32bit/64bit)
 Microsoft Windows 8 / 8.1 Professional (32bit/64bit)
 Microsoft Windows 10 Professional (32bit/64bit)
Accessibility
[Admin] account with full administration rights
Rights Needed
Microsoft SQL Server 2005/2008/2012/2014/2016 (Express)
ETC
Note: MS-SQL 2014/2016 requires Windows 8 or higher.

OnDemand3D Server will not continue to support Windows XP / Windows

Server 2003 (R2) and we recommend to upgrade your Windows to a newer
version.

2.2 Pre-installation Requirements

Before installing OnDemand3D™ Server and Server Management Studio, please install Microsoft SQL
Server and the latest HASP key driver (if the user's key is a dongle type). After installation, please also
make sure to reboot the system for the changes to take effect.

To check if any of the requirements below are already installed, please go to [Control
Panel] - [Programs] - [Programs and Features]

Fig. 1 Both .NET Framework and Microsoft SQL Server have been previously installed

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Microsoft SQL Server (Express)

OnDemand3D™ Server supports Microsoft SQL Server and Microsoft SQL Server Express versions
2005/2008/2012/2014/2016. If none of the previously mentioned are pre-installed on the workstation,
please make sure to install any one option before proceeding. The download links can be found on our
website at https://www.ondemand3d.com/pages/resource/utilities . More specifically, please go to
our website at www.ondemand3d.com, click on [Resources] and go to [Utilities] for downloads.

HASP Key Driver

For users who are using a HASP/dongle key, if the latest HASP key driver is not already installed, please
also make sure to go to the previously mentioned webpage at
https://www.ondemand3d.com/pages/resource/utilities and download the [Sentinel HASP Driver] to
install. HASP/dongle keys will not function properly without this driver installed.

If the workstation is still not recognizing the key, please go to [services.msc] and
[Restart] any services that contain the words [Sentinel] or [HASP].

.NET Framework

Please check if .NET Framework service pack 3.5 or later has been installed. If not, please make sure
to visit our website at https://www.ondemand3d.com/pages/resource/utilities to download and
install before proceeding.

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 [Cybermed License Manager] is used to register and manage software licenses (HASP, Serial, etc.) and
store license information. When OnDemand3D™ is first installed, [License Manager] will run
automatically. To access [License Manager] manually, use either of the two methods below.

1. Go to [OnDemand3D Server Configuration] -> [License] and click on [License Manager].

2. Go to [Start menu] -> [OnDemand3DServer] -> [Cybermed License Manager] as shown below.

Fig. 2 Access [Cybermed License Manager]

3.1 Introduction
When the user runs [License Manager], it searches for license information previously used on the
workstation and displays key type, status (enabled/disabled), key number and expiration date
information. If a license is missing, try refreshing with the icon provided.

Fig. 3 Two licenses each for Project Viewer™ and OnDemand3D Server™ found on HASP NET key.

Information. For information on any of the licenses, simply double-click and the modules
contained in the license will be displayed along with an option to set it as the default license key.

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 Fig. 4 Double-click to view information on expiration, licensed modules, user list and count

Function Description

Click to [Refresh] contents.

To use a license on a different computer, please [Return] the license to the

server first and then re-activate the license from another computer
If license [Status] shows 'Broken' and/or in case of corruption, press
[Repair] to repair the license.

Use to 'Upgrade' license information.

Click to set the selected license as the default for the software. It is highly
recommended to set a default key, as it will shorten booting time. For the
changes, to take effect, a re-boot of OnDemand3D™ is necessary.

3. 2 HASP License Activation

Please plug in HASP/dongle key into the workstation and press . It might take a few
seconds for the driver to be installed and for the software to recognize the license. The process is the
same for both single workstation and network licenses.

For initial troubleshooting, please make sure to update to the latest HASP driver
available. To download, please visit the [Resources] section on our website at
https://www.ondemand3d.com/pages/resource/utilities.

If problems with license recognition persist, please go to [services.msc] and restart

any services in the list with names that contain either [Sentinel] or [HASP].

3.3 Serial License Activation

Click to activate a new serial key. The following dialog will pop up.

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Fig. 5 Select between a workstation or a network license

All licenses will require the

user to input contact
information, which will later
help us in delivering timely
after sales support.

Fig. 6 Please input true user information

Workstation Licenses
Users who have workstation licenses will be able to access OnDemand3D™ on a single workstation
only. The user has the option to choose either offline or online activation as shown below.

Fig. 7 Online activation is simpler and the recommended method

Online Activation
Input key into the [License Activation] window, and press [Activate].

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Fig. 8 Enter key that was provided at the time of purchase

Offline Activation

For workstations that do not always have access to the Internet, OnDemand3D™ offers offline
activation with the following three-step method.

Step 1. Enter the key provided at time of purchase into the field and press [Collect Info]. Save the
requestXML file, which will need to be registered on the activation site.

Fig. 9 Save the requestXML file onto a portable disk or remote server for access from another
workstation with an Internet connection.

Step 2. Go to www.ondemand3d.com/offlinelicense or click the shortcut file provided with the XML
file as shown below, and upload the requestXML file to register the license and download the
responseXML file, which will be provided in return.

Fig. 10 An internet shortcut to the activation website is included along with the requestXML file

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Fig. 11 Once on the website, [Choose File] and [Submit]

Step 3. Process the responseXML file using [Cybermed License Manager] on the workstation to finish
activation.

Fig. 12 Press [Update] and choose file to process

Network Licenses
Activating network licenses will require the user to input the [Local license server address], as shown
below. Please input the IP address of the local license server, which is the workstation that currently
has the network license activated.

Fig. 13 Connect to the local license server to activate network license

After activation, close [Cybermed License Manager] and run OnDemand3D™.

[Cybermed License Manager] only has to be run whenever a new key needs
to be activated.

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 OnDemand3D™ Server handles the storage and streaming of DICOM data to the OnDemand3D™ client.
With JPEG2000 image format, it provides a way to efficiently store data and stream at incredible speed.
OnDemand3D™ Server is capable of storing and streaming data in its original form or converting it to
JPEG2000, which can compress data up to 1/20th of its original size. This process increases storage
efficiency and greatly reduces loading time.

Access is not limited to OnDemand3D™ clients. Users will be able to access OnDemand3D™ Server
through other DICOM viewers with PACS communication capabilities. Compressed DICOM data will be
automatically decompressed when data is retrieved by a DICOM viewer other than an OnDemand3D™
client.

4.1 Installation
Please follow the instructions below to proceed with installation.

Step 1: Double click on the “Setup.exe” file in the Setup folder.

Step 2: Follow the steps in [Install Shield Wizard] and click [Next] to proceed, as shown in Fig. 14.

Fig. 14 The OnDemand3D™ Installation Wizard will guide users through the process of installation

Please do not close this window during the installation process.

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Step 3: During installation, the Server Configuration window will appear for the user to set the
environment. For further instructions, please see page 14.

Fig. 15 [Data Storage] configurations

Step 4: Finish installation and check if OnDemand3D™ Server has been added to NT services.

NT Service is a technology provided by Microsoft Windows that ensures that the program will run even
without the workstation having to be logged onto. By registering OnDemand3D™ Server as an NT
Service, it will start automatically when the server PC is booted without the user having to log in.

Confirm registration by going to [Start] → [Control Panel] → [Administrative Tools] → [Services] or by

typing [services.msc] into the [Search] box.

Fig. 16 Look for [OnDemand3D Server] in [Services] to confirm

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 Fig. 17 Double-click on [OnDemand3D Server] in [services.mcs] and make sure the [Startup Type] is
set as [Automatic]. Users will also find additional options for starting and stopping the service.

4.2 Configuration of OnDemand3D™ Server

To configure OnDemand3D™ Server, launch [Start] → [All Programs] → [OnDemand3D Server] →

[Configure OnDemand3D Server], as shown below.

Fig. 18 Select to start the configuration process

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Step 1: Set configuration settings for [Data Storage]

Fig. 19 Set storage path, backup path and etc.

Function Description

Configure the data path for OnDemand3D™ Server to store DICOM files. Local
Data Storage folder or Network path (e.g. \\MyServer\Share\Data\) can be used for [Data
Storage].

If authorization is required to access Network path, enter user name and

password. If authorization is not required, leave it as default.
(Network Username is “Guest” with no password by default – not recommended
due to lack of security if authorization is required).

Backup path is setup using this field.

Using OnDemand3D™ Server Management Studio, backups to the selected
Backup location can be scheduled or performed upon demand (please see page 28)
A Network Shared Folder can be used as an option (For further instructions,
please see Appendix A: Network Drive Backup on page 34).

OnDemand3D™ Server utilizes Microsoft SQL Server (Express) as the Database

server. If Microsoft SQL Server (Express) is installed on the same workstation
that OnDemand3D™ Server is installed on, please check [Default Database (MS-
Database SQL 2005 Express)]. If Microsoft SQL Server (Express) is installed on a different
workstation, please disable the checkbox and click the button and
setup the remote Database Server.

Compression
Please set up compression constraints.
Constraint

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Step 2: Go to the [OnDemand3D Server] tab for setting up the communication environment.

Fig. 20 Server communication settings

Function Description
The port number used by OnDemand3D Server for communication. Default
Listening Port
value is as shown, 3970.

Time Out (mins) Set [Time Out] options. The default value is 30.

Redirection Server Approve access from a different server.

NT Service NT Service information.

[Open Log Folder] See OnDemand3D™ log files (see below).

Fig. 21 Press [Open Log Folder] for log files

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Step 3: Continue on to the [DICOM SCP] tab for DICOM communication settings.

Fig. 22 [DICOM SCP] communication settings

Function Description

AE - Title Set [AE-Title] to be used for DICOM SCP (PACS) communication.

Listening Port Configure [Listening Port] to be used for DICOM SCP communication.

DICOM Command Select DICOM commands to be used.

Please [Add] any SCU or client information to be used for SCP

communication, as shown below. Please see section 4.3 C-Move
DICOM Server List
Configurations for additional settings required on OnDemand3D
App/Dental.

Fig. 23 Press [Add] and input required information to add [DICOM Server]

Please restart OnDemand3D™ Server in case the [DICOM Server List] was
altered.

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 Step 4: Check for license information if needed by going to the [License] tab.

Fig. 24 Press [License Manager] to access [Cybermed License Manager]

4.3 C-MOVE Configurations

When registering a Remote PACS Server that supports C-MOVE, please go to the DBM module on either
OnDemand3D™ App or Dental and right-click on [Remote PACS Server] in the [Data Source] section to
add new server information.

Make sure to select [C-MOVE] in the [Retrieve Method] section as shown below.

Fig. 25 Enter relevant information into fields.

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 [OnDemand3D Environment Settings] will also need to be changed, as shown below.

Step 1: Go to [Start Menu] -> [All Programs] - [OnDemand3D APP/Dental] -> [Configure
OnDemand3D APP/Dental] and click on [DICOM Settings] on the configuration window.

Step 2: Select [On] in the [DICOM SCP] section and enter relevant information into the
[Network Settings] fields such as [AE Title] and [Port Number]. (The remaining settings can be left
alone.)

Fig. 26 [OnDemand3D Environment Settings] window

Step 3: Click [OK] to apply.

Please make sure the DICOM Server [AE Title] and [Port Number] in Fig. 26
and Fig. 23 (outlined in red) match, while the DICOM SCP [AE Title] and [Port
Number] in Fig. 25 and Fig. 22 (outlined in blue) should also be matching each
other.

Port Settings

When OnDemand3D™ App or Dental and OnDemand3D™ Server are installed

on the same workstation, please make sure the port numbers used differ for
[DICOM SCP] and [Server] communication (as demonstrated in the sample
images in this section).

4.4 Start/Stop Server Operations

To start or stop server operations, please go to [Services], as previously shown, and double click on
[OnDemand3D Server].

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Fig. 27 Check status and start or stop whenever necessary

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 As its name suggests, OnDemand3D™ Server Management Studio is the instrument provided to users
for the management and maintenance of OnDemand3D™ Server, such as DICOM management, user
accounts, and user roles.

Since it can remotely access OnDemand3D™ Server, OnDemand3D™ Server Management Studio does
not have to be installed on the same workstation.

5.1 Installation
Please follow the instructions below to proceed with installation.

Step 1: Double click on the “Setup.exe” file in the Setup folder.

Step 2: Follow the steps in [Install Shield Wizard] and click [Next] to proceed as shown in Fig. 28.

Fig. 28 The OnDemand3D™ Installation Wizard will guide users through the process of installation

Step 3: After the installation is complete, press [Close] to exit the wizard.

5.2 Layout
As shown below, the Server Management Studio consists of a number of menu options for the
management, configuration and maintenance of OnDemand3D™ Server.

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Fig. 29 OnDemand3D™ Server Management Studio layout

Fig. 30 A close-up of the provided menus (See explanations provided in the table below)

Menu Name Description

Basic Connect Connect to Server
(B) View server information of the currently connected
Server Information
Server
Disconnect Disconnect from Server
Server List Shows list of Servers
Exit Close the Server Management Studio program
Management DICOM Manage DICOM data
(M) User Manage User data
Role Manage User Role and Permission
Report Template Manage Report Templates
Maintenance View Log View the Server log
(A) Backup Backup the Server data
Restore Restore the Server data
Operation Start Server Start Server
(O) Stop Server Stop Server
Restart Server Restart the Server
Server Configuration Adjust the Server Configuration properties
License Retrieve the HASP Key information of the currently
Check License
(L) connected server

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 Icon Description

Connect to [OnDemand3D™ Server]

Disconnect from [OnDemand3D™ Server]

Manage Server list

Manage DICOM data

Manage user information such as role assignment, user name, etc

Manage user role definitions

Manage Report template data

5.3 [Basic] Menu

Connecting to the Server

Before starting any kind of server administration and management, the user will have to connect to
OnDemand3D™ Server first.

Go to the [Basic] menu and select [Connect] or simply press on the icon to make a connection.

Fig. 31 Input server access information. Use [localhost] as the [Server Address] when OnDemand3D™
Server is installed on the same workstation. If not, please input the IP address of the workstation that
is currently acting as the server.

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In case the user logs in to more than one server regularly, users will be able to create profiles for them
using the [Server List] icon. Once entered into profiles, the login information will not be required
anymore.

Go to , input server information and press to add to the server list.

Fig. 32 Add any number of servers to the list for easier access

Fig. 33 When the server profile is selected, all remaining information will be input automatically.

Server Information

After a connection has been made, users will see a screen on current server information, as shown
below. The information displayed includes basic server, management, status, backup and operation
information.

To manually access information, go to the [Basic] menu and select [Server Information].

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 Fig. 34 Check server information by going to [Server Information]

5.4 [Management] Menu

The [Management] menu on OnDemand3D™ Server Management Studio includes the following:
[DICOM], [User], [Role] and [Report].

DICOM Management

The user will be able to view all DICOM data stored on the currently connected server by clicking on
the icon, shown above, or going to the [Management] menu and selecting [DICOM].

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Fig. 35 [DICOM Management] layout

Fig. 36 [DICOM Management] tools section close-up

Tool Description
Import DICOM stored on the workstation. On the [DICOM Import
Information] dialog, press and select data to import.

Fig. 37 Select DICOM folder to import using the [Browse for Folder]
window

Assign DICOM data to specific users

Delete DICOM data from server

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 User Management

Click on the icon, shown above, or go to the [Management] menu and pick [User] to manage user role
assignment.

Fig. 38 Double-click on any user to edit information such as username, password, and user role.

Click to add more users.

Role Management

Click on the icon, shown above, or go to the [Management] menu and pick [Role] to manage role
definitions, as shown below.

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Fig. 39 Double click on any role to edit permissions.

Click to add more roles.

Template Management

For report template management, please go to the [Management] menu and pick [Report] or click on
the icon shown above. Report templates can be created with [X-Report Template Designer] from
OnDemand3D™ App or OnDemand3D™ Dental.

Fig. 40 Click [Add] to upload template XFM files

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5.5 [Maintenance] Menu
OnDemand3D™ Server Management Studio allows for general maintenance such as server data
backup settings and viewing log information.

[View Log] Information

Go to the [Maintenance] menu and choose [View Log] to view server log information. Click on a
desired date, as shown below, and the user will be able to view logs that include information on backup,
restore and general server operations.

Fig. 41 Easily search through log entries

Enter keywords into the [Search] box, shown in red above, and see results in the sidebar. The user will
be able to click on the results one by one and be automatically directed to the log entry in question.

[Backup] Settings

To configure server backup settings, please go to the [Maintenance] menu and pick [Backup] to see
screen below.
Backup Path must be set in OnDemand3D Server Configuration (please see page 14).
Click [Backup Now] to start the process or schedule regular backups by clicking [Change] and selecting
a time.

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 Fig. 42 Schedule regular backups

[Restore] Server Data

This function allows user to restore server data from the data that was backed up. Usually this process
will take longer than the backup.

Fig. 43 Click [Restore Now] to start the process.

5.6 [Operation] Menu

To start or stop server operations, please go to [Operation] and choose desired command. Server
configurations can also be accessed from this menu by clicking on [Server Configuration].

Server Configurations

Adjustable settings are [Listening Port], [Time Out] as well as DICOM SCP settings. To add a DICOM
server to the list, press [Add] and input information, as shown below.

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 Fig. 44 Set configurations for OnDemand3D™ Server

5.7 Check [License]

Select [Check License] to retrieve key information connected to the selected server, as shown below.

Fig. 45 License information is displayed.

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 The OnDemand3D™ Project Viewer is a wallet-friendly option offered to be used in conjunction with
either OnDemand3D™ Dental or OnDemand3D™ App. Any project files created and saved to the
OnDemand3D™ Server can be opened and operated on with a Project Viewer. Project Viewers do not
have the DBM module and hence do not have their own database, but are otherwise fully functional.

6.1 Installation
Project Viewer installation is included in the OnDemand3D™ App and Dental installation wizards. The
user needs to check the [Project Viewer] option when first installing, as shown below.

Fig. 46 The first step on the OnDemand3D™ installation wizard

6.2 Operations

Launching and Connecting to the Server

Since Project Viewers do not have their own DBM, the user will be prompted to log into
OnDemand3D™ Server as soon as they launch the program, as shown below.

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Fig. 47 Input log-in information to access server

Opening a Project File

After a connection to OnDemand3D™ Server is secured, users will be able to click on any Project File
and open them using Project Viewer.

Fig. 48 Choose a Project File to work on from the list

Project Viewers allow for full operation and functional capabilities. The only difference is that users do
not have their own database, and instead have to communicate directly with the server.
Tools such as [Save Project], [Capture] and [XReport] are provided in the Project Viewer.

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Fig. 49 Project Files are opened with the module they were originally saved on.

In order to return to the DBM view, simply click the [Close] button or alternatively click the [Change]
button and select [DBM], as shown below.

Fig. 50 Optional methods to return to DBM view.

Viewing DICOM Data

Data that do not have project files can be opened and viewed with Quick LightBox. Please double-click
to view data, as shown below. Tools such as [Store DICOM], [Capture], and [XReport] and are provided
in the viewer.
For more instructions on Quick LightBox, please refer to the manuals for OnDemand3D™ Dental or App.

Fig. 51 View DICOM images in LightBox

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Network Backup Server configuration settings (for Network Shared Folder) (based on Windows 7)
1) In Control Panel go to User Accounts> Manage another Account> Create a New Account and add
OnDemand3D Server Backup Account (e.g. OD3DBackupUser).
2) Control Panel> User Accounts> Manage another account> {Backup account} click and Change the
Password to set a password.
3) Create Folder to be shared on the network used for Backup (e.g. OD3DBackup)
4) Right click the folder and go to Properties. Navigate to Sharing tab and click Share button.
5) Select the {Backup account} from the dropdown, and click Add. Then for Permission Level select
Read/Write (may need to enter computer Admin account password).

OnDemand3D Server Backup Settings (on Server PC)

1) Run Configure OnDemand3D Server
2) Backup Path "\\ {Network PC name} \ {Network Shared Folder Name}" (as created previously)
3) Enter Network User Name: {Backup Account} and Network Password: {Backup Account Password}
4) Restart the Server

OnDemand3D Server Management Studio – Backup (on Server PC)

1) Run OnDemand3D Server Management Studio and Connect to OnDemand3D Server
2) In the top Menu bar, go to Maintenance> Backup
3) Click "Backup Now" to run the backup (and check that the backup completes successfully in the
designated Network Shared Folder).

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For users who are updating OnDemand3D™, it is recommended to uninstall any previous versions
before proceeding. Please proceed to read below for instructions on how to uninstall on occasions
where it is needed, such as changing the language of the software.

To uninstall, please go to [Control Panel] -> [Uninstall a Program] and right-click to select [Uninstall].

Fig. 52 Uninstalling OnDemand3D™ Server

The same process can be repeated with OnDemand3D™ Server Management Studio, or the user can
go to [Start Menu] -> [OnDemand3D Server Management] -> [Uninstall Server Management Studio].

Fig. 53 Uninstalling OnDemand3D™ Server Management Studio

Run the wizard to uninstall and click [OK] to finish.

Project Viewers are uninstalled together with the OnDemand3D™ Dental or App
packages. They cannot be uninstalled separately.

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C.1 FAQs
Q1: The Server suddenly does not work.

A1: Please check if the IIS is functioning correctly. Go to [Start] → [Settings] → [Control Panel] → [System
and Security] → [Administrative Tools] → [Internet Information Services (IIS) Manager] and verify if
[Default Web Site] is functioning. If it is turned off, please turn it on.

Fig. 54 Check the OnDemand3D™ SCP NT Service status

Please check if the NT Service of [OnDemand3D SCP] is functioning correctly. Enter [Ctrl]+[Alt]+[Del] →
[Start Task Manager] → [Services] tab and see if [OnDemand3DSCP_NTService] is running. If not, right
click and select [Start Service].

Fig. 55 Restart the OnDemand3D SCP NT Service

If the above checklist does not solve the problem, please try restarting the Server.
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If problems still persist, please contact us directly or local distributor by e-mail or phone.

Q2: What should I do if the Server does not function properly (e.g. receiving or sending data)?

A2: Please check network status first. Then check the network connection between the Server and the
client. On the Server computer click [Start] → [Search] → type [CMD] → press [Enter] to open MS DOS
window → type [“Ping IP Number of the client”(i.e. “Ping 192.168.10.92)] and check if the connection
is stable. If there are no problems with the network connection, please [Restart] the Server.

If the Server still does not function properly, the data might be corrupted. Use the [Properties] function
on OnDemand3D™ to check for any corrupted data.

If problems still persist, please contact us directly or local distributor by e-mail or phone.

Q3: What should I do if the Server is completely full and I cannot save any more data?

A3: The user should not delete data on the Server without permission. Cybermed Inc. provides backup
services so please contact our technical team by phone or e-mail for more information.

Q4: I am trying to install OnDemand3D™ and Leaf Implant library, but OnDemand3D™ does not
install properly.

A4: The user must be logged in as the Admin on the PC to properly install OnDemand3D™. Please
follow the directions in the [Contact Us] section and contact local distributor or Cybermed Inc. about
any concerns regarding installation.

Q5: After installation, I started the program and the message “Can’t Read the User Information
Database” appears and the program does not start.

A5: This happens when the software cannot read the user database because the user is not logged in
on the computer as the Admin. Please log in the computer with the Admin account.

Q6: OnDemand3D™ was working properly before, but now it does not work.

A6: If using a HASP key, please double-check and make sure the key is properly installed.

Q7: Some of the buttons on OnDemand3D™ are cut off and do not display properly on my computer
monitor. What should I do?

A7: Please check if the computer monitor resolution is set to settings lower than the recommended
resolution of 1024 x 768. The user can also try and change the computer font size settings to view all of
the buttons and icons. The font size change does not affect the software in any way.

Q8: The following error message appears. What should I do?

A8: Please refer to the list below on how to solve the problem according to the error message.

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 Error Message Troubleshooting
The Server is turned Off or the network is not connected. Please
Cannot Get Responses from
check if the network is connected properly and if the Server is
the PASC Server.
running normally.

Failed in C-ECHO.
Ping Test succeeded, but
DICOM C-ECHO test failed.
Cannot abort association.
The Server is running normally but Echo has failed. This happens
when the Server does not support C-ECHO.
The Server is running normally but Echo has failed. This happens
when the Server does not support C-ECHO.
The connection cannot be severed. This happens when the Server
has been forcefully aborted while sending data or when the
network has been forcefully disconnected.

Called AE Title Not
Recognized
Cannot Load the ICMP
Library Module.
Cannot initialize WinSock
library.
Cannot initialize DICOM
network object.
The AE Title of the data receiving side has not been recognized
during C-MOVE. Please adjust the AE Title of the data receiving side
in the Server.
The OS does not support the API. Please contact Cybermed Inc.
The Server has aborted the connection. This means that the Server
has been stopped without any problems. Please ask the Server
admin to restart the Server.
The DICOM file cannot be imported onto OnDemand3D™. Please
contact Cybermed Inc. and send the DICOM file for analysis.

Remote server aborted The installation file has been corrupted. Please reinstall
association. OnDemand3D™ .

Can't split this type DICOM
file.
Cannot Connect to
Preference Database.
Cannot create a new COM
object.
Cannot Find the Home
Folder.
OnDemand3D™ cannot connect to the designated Server. Please
check if the Server IP and Port number information is correct.
The Server is turned off or the network connection is having issues.
Please check if the network is connected properly and if the Server
is running normally.
The Server is running normally but Echo has failed. This happens
when the Server does not support C-ECHO.
The Server is running normally but Echo has failed. This happens
when the Server does not support C-ECHO.

The connection cannot be severed. This happens when the Server

Network Test failed. has been forcefully aborted while sending data or when the
network has been forcefully disconnected.

The user can check for the software version number or which modules are licensed by clicking on the
[Info] button provided on the bottom left corner of the OnDemand3D™ screen.

C.2 Contact Us
If the user is experiencing problems or has any inquiries at all, please follow the steps below for a
quicker and more efficient way to get a solution.

Step 1: Take screenshots or try and capture the issue in any way possible. Most importantly, please
include error messages, or log files.

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Step 2: Click on the bottom left corner of OnDemand3D™ to see version number. If possible,
capture the [Information] window as it is and include it in the e-mail. If not, please send us the version
number currently in use, environment (network or single workstation) operating system (Windows 7,
SP1, 64-bit, English) and license information (dongle, serial key, etc.)

Step 3: If possible, please check if the problem can be reproduced with different types of data from
different workstations.

Step 4: Write us an e-mail at info@ondemand3d.com with all captured images and required
information trying to be as detailed as possible and walk us through the process that caused the
problem.

The more information the user provides, the quicker the solution will be.

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 *Caution*

1) The Medical Imaging Processor Unit should be used by experienced personnel only.

 Check if the Imaging Storage Device has enough disk space.

 Check if the Imaging Storage Device, Imaging Analysis Device, and Imaging Output Device are
turned on.

2) Users must logon with their own user ID and password.

 Do not save or delete the medical image while operating on it.

 Please use a function with caution if the user does not fully understand the function.
 Do not turn off the power or forcibly close the program while it is running.

3) When done with the Medical Imaging Processor Unit, please adhere to the following cautionary
measures:

 Close all images used.

 Log off the program.
 Do not turn off the power to the Imaging Storage Device even if finished.
 Keep the device in a dry and room temperature environment.

When used in large networks such as hospitals, Cybermed Inc. recommends

using antivirus software to protect the system. For better security, using an
intranet will minimize exposure to computer viruses.

Please contact local distributor or Cybermed Inc. by phone or e-mail if any problems occur during the
installation or operation of OnDemand3D™ software.
E-mail: info@ondemand3d.com
Contact Phone: Korea: +82-2-6959-1553
USA: +1-949-341-0623

Korea USA
Cybermed Inc. OnDemand3D Technology Inc.
Headquarters: 6-26, Yuseong-daero 1205beon-gil, 1382 Valencia Ave.
Yuseong-gu, Daejeon, Korea (34104) Unit K, Tustin, CA 92780, USA
Production Office: 504, SJ Technoville 60-19 Gasan-Dong, Tel. +1-949-341-0623 Fax. +1-949-334-1317
Geumcheon-gu, Seoul, Korea (08511) info@ondemand3d.com
Sales Office: 1215, SJ Technoville 60-19 Gasan-Dong,
Geumcheon-gu, Seoul, Korea (08511)

Tel. +82-2-6959-1553 Fax. +82-2-6959-1554

info@ondemand3d.com

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