David Small presently holds the position of Senior Director, overseeing U.S.

Leadership Development
and Succession Planning at McDonald's Corporation in Oak Brook, Illinois. He is accountable for
overseeing personnel management and leadership development initiatives within McDonald's U.S.
operations. David holds a Masters Degree in Industrial/Organizational Psychology from the University
of Colorado. He has accumulated more than 13 years of experience in personnel selection and
evaluation systems, performance development, succession planning, and leadership development.
David has worked for US West and Ameritech/SBC before joining McDonald's Corporation in 1995.

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Profile of a Successful Regional Manager

OutcomeCategoriesMetrics: - Results from surveys assessing staff performance and level of

dedication.Employee should possess a comprehensive comprehension of the company's strategy and
future plans, as well as a clear vision for the organisation.Solid staff expertise • Performance criteria
and accountability for • Results Leadership talent development for the system.Client• Objectives for
the number of customers served • Scores measuring quality, service, cleanliness, and value
standards • Feedback from customers about their experience • Feedback and level of confidence
from the owner-operatorOwner-Operator: - Teams that prioritise achieving results - O/O's actively
involved in the strategy platform - Operator cash flow targets are emphasisedStructure/Process: -
Performance on corporate initiatives - Infrastructure/process improvementsFinancial objectives
include achieving operating income targets, making a positive contribution to Economic Profit (EP),
and meeting net new unit plan targets.Skills or abilities that a person possesses.Thinking Skills
• Mental Agility

• Focus and Balance

• Strategic Perspective

• Problem Solving and Innovation

• Self Management

• Insightful Listening

People Skills • Impact and Influence

• Mature Assertiveness
 • Teamwork and Collaboration

• Communicates Effectively

• Peer leadershipBusiness Understanding encompasses a Marketplace

Perspective, which involves having a comprehensive understanding of the market in which a business
operates. It also includes the ability to maximise Business Performance by making informed decisions
and utilising resources effectively. Financial Acumen refers to the knowledge and skills related to
financial management and analysis. Lastly, Business Judgement refers to the ability to make sound
and informed decisions in a business context.

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