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a LANGE medical book
Behavioral Medicine
A Guide for Clinical Practice
Fifth Edition
Editors
Mikhell D. Feldman, MD, MPhil, FACP
Professor ofMedicine
Chief. Division ofGeneral Internal Medicine
Associate Vice Provost, Faculty Mentoring
University of California, San Francisco
San Francisco, California
Associate Editors
Jason M. Satterfield, PhD
Professor ofMedicine
University of California, San Francisco
San Francisco, California
ISBN: 978-1-26-014269-3
MHID: 1-26-014269-8
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Contents
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or visit mhprofcssional.com/fcldman5evidcos
•
[!] .
Preface........................................................................... xix:
Acknowledgments .................................................................. m
2. Empatliy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Auguste H. Fortin Vl MD, MPH
Ill
Iv I CONTENTS
17. Lesbian, Gay; Bisexual, Transgender, & Queer Patients ..•...•..•...•..•..••..•..•...•. 172
Richard E. Greene, MD, MHPE, FACP; Jason Schneider, MD, FACP; & Tiffany E. Cook, BGS
42. Palliative Care, Hospice, &: Care of the Dying ..••..•..•...•..•...•..• .. • •. .• .. • .. .• . 507
Bethany C. Calkins, MS, MD; Michael Eisman, MD; & Timothy E. Quill, MD, MACP, FAAHPM
45. Assessing Learners &: Curricula in the Behavioral &: Social Sciences ...................... 547
Patricia A. Carney, PhD; Felise Milan, MD; &Jason M. Satterfield, PhD
Index........................................................................... 589
Authors
V11hnu Mohan, MD, MBI, FACP, FAMIA Constance Molino Park, MD, PhD
Associate Professor, OHSU School of Medicine Retired Associate Clinical Professor of Medicine
Department of Medical Informatics and Clinical Columbia University Irving Medical Center
Epidemiology New York, New York
Portland, Oregon constancepark@grnail.com
mohanv@ohsu.edu Chapter 47: Namztive Medicine
Chapter 10: Training ofInternational Medical
Graduates Misa Permn-Bunlic:k, MD, MAS
She Her Hers
Gina Moreno-John, MD Medical Director
Attending Physician and Professor of Medicine Women's Health Center
University of California, San Francisco Medical Zuckerberg San Francisco General
Center Assistant Clinical Professor
Department of General Internal Medicine Department of Obstetrics, Gynecology, and
San Francisco, California Reproductive Sciences
Gina.Moreno-John@ucsf.edu University of California, San Francisco
Chapter 40: Intimate Partner Violence San Francisco, California
Misa.Perron-burdick@ucsf.edu
Diane S. Morse, MD Chapter 16: WOmen
Associate Professor of Psychiatry and Medicine
University of Rochester School of Medicine Stephen D. Persell, MD, MPH
Department of Psychiatry Associate Professor of Medicine, Division of General
Director, Women's Initiative Supporting Health Internal Medicine and Geriatrics
Center for Community Health Director, Center for Primary Care Innovation,
Rochester, New York Institute for Public Health and Medicine
Diane_Morse@urmc.rochester.edu Feinberg School of Medicine, Northwestern
Chapter 16: WOmen University
Chicago, Illinois
Danid O'Connell, PhD SPersell@nm.org
Training, Coaching and Consultation Chapter 46: Evidence-Based Behavioral Practice
Clinical Instructor, University ofWashington
Seattle, Washington Olesya Pokoma, MD
danoconn@me.com PGY4 Resident Physician, Department of Psychiatry
Chapter 19: Behavior Change University of California, San Francisco
San Francisco, California
Karli Okeson, DO olesya.pokorna@ucsf.edu
Pediatric Emergency Medicine Fellow Chapter 31: Psychosis
Emory University
Atlanta, Georgia Tl.Dlothy E. Quill, MD, MACP, FAAHPM
karlisinger@gmail.com Professor of Medicine, Psychiatry, Medical
Chapter 32: Sleep Disorders Humanities and Nursing
Palliative Care Division, Department of Medicine
Stevt:n Z. Pantilat, MD University of Rochester School of Medicine
Alan M. Kates and John M. Burnard Endowed Chair Rochester, New York
in Palliative Care timothy_q uill@urmc.rochester.edu
Director, Palliative Care Program, Division of Chapter 3: Delivering Serious News
Hospital Medicine Chapter 42: Palliative Care, Hospice, & Care ofthe
Department of Medicine Dying
University of California, San Francisco
San Francisco, California
Steve.Pantilat@ucsf.edu
Chapter 38: Pain
AUTHORS I xiii
The heart of health care is the relationship between clinician and patient. What happens in the clinical encounter
substantially affects health outcomes for patients and funilies. Highly effective: encounters amplify the: dlCctiveness
of advances in medical technologies, pharmaceuticals, and systems of healthcare delivery. The quality of this core
relationship also impacts the well-being of clinicians, whose calling to serve in their profession is rooted in a desire to
make a difference in people's lives.
The challenges for clinicians to maintain healing relationships with their patients are enormous. Increasingly,
healthcare professionals are called upon to relate to patients with more diverse lifestyles, cultures, ethnicities, sexual
orientations, gender identities, national origins, economic status, and belien. Intertwined with these social complexi-
ties are the mental health and behavioral problems with which many patients struggle.
&havioral Mdicint: A Guitit far Cuniazl Prtu:tict, now in its 5th edition, gives practitioners useful clinical tools to
address a wide range of patient care challenges. It also provides guidance about how to manage common situations,
such as developing rapport, delivering serious news, or motivating patients to change health-risk behaviors. New
chapters discws the care of patients dealing with trauma or addiction to opioids. This book is also useful to those who
teach behavioral medicine. It indudes topics related to developing an evidence-based curriculum in the behavioral and
social sciences, assessing the competencies of trainees, and educating fur professionalism. These topics are particularly
important in the contat of an ever evolving healthcare system constantly buffeted by change.
One of the significant elements of the book is the recognition that the well-being of health professionals is critically
important to caring for patients. As a profession, we often do not pay sufficient attention to the clinicians, many of
whom become burned out doing the work they love. Chapters on mindful practice and the well-being of practitioners
and trainees enhance the book.
With much nc:w and evidenced-based content, this edition of the book provides insight and information not avail~
able anywhere dse for those who seek to provide holistic, high-quality care fur patients.
~._s"°L
Eric S. Holmboe, MD MACP FRCP FAoME(hon) FRCPSCanada(hon) CAPT, MC, USNR-R
Chief, Research, Milestone Devdopment and Evaluation Officer
.Accreditation Council fur Graduate Medical Education
Adjunct Professor, Yale University School of Medicine
Adjunct Professor. Uniformed Services University of the Health Sciences
Adjunct Professor, Feinberg School of Medicine at Northwestern UniVt:rsity
xvii
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Preface
Since the publication of the fourth edition of Behavioral Medicine: A Guide for Clinical Practice, there have been
considerable advances in medical diagnosis and treatment, as well as changes in the ways in which health care is
organized and delivered. The science of genetics has revolutionized the understanding of disease, and we have entered
the era of personalized medicine in which therapies are not only targeted to specillc diseases, but increasingly, to specillc
individuals. New medications, therapies, and technologies are continually emerging for the treatment of a variety of
behavioral health problems, such as mood and anxiety disorders and substance use. Collaborative modds of care for
patients with mental and behavioral disorders have been shown to improve clinical outcomes and are increasingly
being integrated into medical settings. The rapid adoption of electronic medical records as the standard in most treat-
ment settings continues to pose challenges for establishing and maintaining rapport in the clinician-patient relation-
ship. Health care organizations are now compelled to pay greater attention to the importance of clinician well-being
in reducing burnout and error and in maximizing the performance of the organization, including financial outcomes.
This fifth edition addresses these and other new developments in the clinical practice and teaching of behavioral
medicine. Although the term "behavioral medicine" is used widely in both medical and social science literature, there
is little agreement as to its exact definition. We broadly define it as an interdisciplinary field that aims to integrate
the biological and psychosocial perspectives on human behavior and to apply them to the practice of medicine. Our
perspective includes a behavioral approach to somatic disease, the mental disorders as they commonly appear in medi-
cal practice, issues in the clinician-patient relationship, and other important topics that affect the delivery of medical
care, such as motivating behavior change, maximizing adherence to medical treatment, integrative medicine, and care
of the dying.
This edition features important revisions of chapters from the previous editions to reflect advances in pharmaco-
therapy and evidence on the relationship between psychosocial factors and disease. New chapters have been added
to reflect emerging issues in clinical care. For example, with the continued growth of the opioid epidemic, there was
a need for a chapter dedicated to working with patients on these agents. Likewise, the increased recognition of the
importance of trauma and its impact on our patients' health and well-being prompted us to add a chapter dedicated
to that important topic.
Untreated behavioral and mental illness contributes to the global burden of disease, and there are marked dispari-
ties among nations and regions in recognition of these problems and treatment availability. The chapter on global
health and behavioral medicine addresses the cultural and economic determinants of these disparities and offers new
models for behavioral medicine practice and training to reduce the treatment gaps. Health outcomes globally are also
influenced by environmental factors such as climate change, and human behavior is deemed responsible for a growing
stress to the earth and its natural functions. The chapter on environment, health, and behavior examines these inter-
relationships and suggests behavior change models on a societal scale to promote the health of the planet.
The training of physicians and other health professionals has continued to evolve. Greater clarity in defining and
assessing competencies, including that in behavioral medicine, has warranted an extensive expansion of the section
on teaching and assessment with an emphasis on new approaches to training for behavioral competencies. Among
these are more precise descriptions ofbehavioral competencies, advances in evaluation, novel teaching strategies such
as the use of narrative medicine, and evidence-based behavioral practice. Finally, helping trainees in the health profes-
sions to find balance in their lives and to develop the life skills for a sustainable career has challenged medical schools
and residencies to create curricula and educational experiences to promote well-being. These concepts are addressed
in the final chapter of the book.
We hope that general internists, hospitalists, family practitioners, pediatricians, nurse practitioners, physician assis-
tants, pharmacists, and other clinicians will find that this book helps them to better understand and care for persons
with a wide variety of mental and behavioral problems. For residents and students in health care settings, Behavioral
Medicine: A Guide for Clinical Practice can function as a valuable resource for understanding the psychosocial dimen-
sions of medicine.
It is our intent that medical educators will find this book to be a clinically relevant text that forms a basis for
developing a comprehensive curriculum in behavioral medicine. Training in the core competencies required by the
Accreditation Council for Graduate Medical Education (ACGME) will be enhanced by inclusion of topics covered
xix
xx I PREFACE
thoroughly in this book, including clinician-patient communication, professionalism, and cultural competence. For
faculty and students who wish to explore a topic in greater depth, the suggestions for further reading and web-based
resources provided at the end of each chapter will be helpful.
The principles of behavior change discussed in this book apply not only to individuals but also to whole societies as
they move through the "stages of change" to alter lifestyles that adversely impact the environment and human health.
The health and well-being of our personal lives and of the organizations in which we work are intertwined with the
health of our planet. Restoring the proper relationship of humans with the earth in a way that promotes sustainability
in the whole system is what Thomas Berry has called "the great work" of our generation. Physicians and other health
professionals have a vital role to play in this work, for our own health and well-being will only be as good as the health
of the planet.
Acknowledgments
This book would not have been possible without the support and mentorship of several people. We are forever
indebted to Stephen J. McPhee, MD, for recognizing the need for such a book and for continually providing encour-
agement and advice. Our deep appreciation is offered to Jason Satterfldd, PhD, and to Ryan Laponis, MD, MS, for
their invaluable assistance as associate editors for this edition. We thank Kay Conerly, Kim Davis, James Shanahan,
and Leah Carton at McGraw-Hill fur providing expert guidance, and we are very grateful to our contributing authors
who, despite busy schedules as clinicians, researchers, and educators, have been generous and conscientious in going
the distance with us.
Countless friends and colleagues at our own institutions, as well as the residents we have been privileged to teach
and mentor, have contributed to our own learning and the selection of material fur this book. We are especially
indebted to our colleagues in the Society of General Internal Medicine and the American Academy on Communica-
tion in Healthcare, many of whom have contributed chapters for this book, fur being the learning community that
has helped us grow professionally.
Jane Kramer and Julie Burns Christensen and our children, Nina Mason and Jonathan Kramer-Feldman and Jake
and Hank Christensen, as well as Hank's wife Kerry, Jake's wife Nancy, Nina's husband Adam, and their son Isaac,
have continued to be a renewing and cherished presence in our lives. This book would not have been possible without
their love and suppon.
xx:i
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SECTION I
The Doctor & Patient
The Medical Interview
Mack Lipkin, Jr., MD & Antoinette Schoenthaler, EdD
1
2 ICHAPTER1
Table 1-1. Gains from improved interviewing of data is interrupted. The physician can always elabo-
techniques. rate on specific items to round out the data once the
patient's story is spontaneously roughed out and framed.
• Increased efficiency in use of time If the same format is used for each interview, the varia-
• Increased accuracy and completeness of data tions in responses can be attributed to the patient, pro-
• Improved diagnosis viding added insight.
• Fewer tests and procedures The evidence fu.voring a patient-centered approach
• Increased compliance goes beyond the practical advantages: outcomes of care
• Increased physician satisfaction are also improved. More complete and higher-qualiry
• Increased patient satisfaction information-with an attendant reduction in proce-
• Decreased dissatisfaction dures and tests-reduces cost, side effects, and compli-
• Increased mutual learning from each encounter cations. Increased patient adherence to diagnostic and
therapeutic plans leads to greater clinical efficiency and
effectiveness, and patients take a more active role in their
and to elicit that patient's particular problems. (If an own care.
interviewer were to ask every question recommended by
each specialry, the interview would take hours.) In most Efficiency lr Active Listening
cases, these questionnaires have neither been validated
nor shown to be sensitive or specific. Notable exceptions A number of fu.ctors enhance interview efficiency, which
include the CAGE questionnaire (Table 1-2), which is a is increasingly valued as the corporatization, regula-
highly specific, sensitive, and efficient screening test for tion, and digitization of health care cause doctors and
alcoholism (see Chapter 24); the two-question depres- patients to experience medical visits as more rushed and
sion screen (see Chapter 26); and the one-question cramped. Although actual visit lengths have remained
domestic violence screen (see Chapter 40). the same, the tasks to accomplish in a given visit have
Rather than the use of a series of overspeciflc, nar- multiplied-more diseases and risks to evaluate, more
rowly focused questions, it is more effective to use a treatments to choose among and explain, and more
patient-centered approach. First, elicit the patient's computer screens and bureaucratic hoops to negoti-
complete set of concerns and questions. Then explore ate. These trends will undoubtedly prove counterpro-
the prioriry, negotiated problem by asking open- to ductive: when the visit is jammed with too much to
closed-ended cones of questions to encourage elabora- do, psychosocial discussion drops first. The result is in
tion on the information and elicit the needed data about unnecessary testing, patient dissatisfu.ction, and hazard-
each concern. Open-ended questions elicit information ous or needless procedures and treatments. Challenges
more efficiently than lists of closed-ended questions. to efficiency and effectiveness are exacerbated when
A patient-centered approach ensures that the patient's behavioral medicine is removed from the medical visit
concerns are understood and accepted-a predictor of by outsourcing to an external "behavioral management"
increased compliance. Because open-ended questions company. Then both sides compete not to care for the
allow the patient to frame the response, the nature of patient, and predictably the relationship and qualiry of
framing reveals how the patient is processing the issue care deteriorate.
under discussion, information that is unavailable from Specific techniques enhance cost-effectiveness and
closed-ended questions. efficiency. Open-ended questions allow patients to
This approach is efficient for several reasons. First, elaborate on responses, provide additional information,
patients usually have a sense of what is relevant and will and make interviews shorter. "Active listening" involves
include key information and data not thought of by the listening to what is said on multiple levels--how it is
interviewer. A physician who is thinking of the next said; what is included and what is left out; and how what
question rather than listening to what is being said loses is said reflects the person's culture, personality, mental
the abiliry to attend and to listen on multiple levels. If status, affect, conscious and unconscious motivation,
the interviewer is talking and the patient is not, the flow and cognitive sryle. Getting some or all of this provides
layers of time-&ee rich added data. Active listening also
involves acknowledging or repeating the essence of
the information shared, whether clinical or emotional,
Table 1-2. The CAGE questionnaire. which allows the patient to feel understood and to cor-
rect misperceptions. A skilled active listener acquires
C: Have you ever tried to Cut down on your drinking? data quickly and continuously. Like a jazz musician, an
A: Do you feel Annoyed when asked about your drinking? active skilled practitioner creates a harmonious flow in
G: Do you feel Guilty about your drinking? sync with the patient's themes, rhythms, and sryle to
E: Do you ever take an Eye opener in the morning? enhance the abiliry of each to contribute to the complex,
THE MEDICAL INTERVIEW I 3
shifting improvisation of the interview. The experienced and phone calls, tuning out extraneous sound, elimi-
listener distinguishes his or her observations as clear nating internal distraction and intrusive thoughts by
data, hypotheses, or biases. This creates a complex and resolving not to work on other matters, letting intru-
textured portrait of the patient that can he used in gen- sive thoughts simply pass through your mind for the
erating hypotheses, crafting replies, giving information, moment, and controlling distracting reactions within
managing affective responses and nonverhal hehaviors, the interview by noting them, considering their origins,
and questioning further. and putting them aside.
Such skills do not just happen. We teach our resi-
dents self-hypnosis; practitioners are routinely and effi-
THE STRUCTURE OF THE INTERVIEW ciently able to get to a place of heightened, alert, and
Recent literature on the medical interview runs to more energetic focus. Using this skill together with the sug-
than 50,000 articles, chapters, and hooks. Although gestions in Table 1-4, practitioners can enhance the
only a modest portion of these are derived from empiri- opporwnity for something profound to happen in each
cal swdies, sufficient work has been done to describe the patient encounter.
interview as having "structure" and "functions." Behav-
ioral observations and detailed, reproducible analyses of Observing the Patient
interviews have related specific hehaviors and skills to
both strucwral elements and functions; performance of A great deal can he learned by thoughtfully observing
these hehaviors and skills improves clinical outcomes. the patient's hehavior and body language before and
The following description of essential structural ele- during the encounter. Although initial hehavioral obser-
ments and their associated hehaviors or techniques, vations are purely heuristic-used to generate testable
although comprehensive, is complete yet practical. Key hypotheses about the patient-nonverbal behaviors can
hehaviors are summarized in Table 1-3. One compre- reveal as much about the patient's state of mind as verbal
hensive model of this approach is shown in Figure 1-1. hehavior. Physicians who are unaware of being influ-
enced by initial reactions and observations in the patient
interview may note that when they themselves get on a
Preparing the Physical Environment bus or an airplane, they instantly recognize the person
Architects and designers believe that form follows func- next to whom they would prefer--or not-to sit. Such
tion. Similarly, how practitioners organize their physical responses integrate multiple nonverbal cues. Similar
environment reveals core characteristics of their practice: input from patients relates to their overall health, vital
how they view the importance of the patient's comfort signs, cardiac and pulmonary compensation, neuro-
and ease; how they want to be regarded; and how they as logic and liver function, and more. Observations about
practitioners control their own environment. Does the grooming, state-of-rest, alenness, and style of presen-
patient have a choice of seating? Do both the patient and tation reveal the patient's self-confidence; presence of
provider sit at comparable eye level? Is the room acces- psychosis, depression, or anxiety; chronic disease; per-
sible, quiet, and private? Optimal environments reduce sonality style, culture, or subculture; and important
anxiety and instill calm and a sense of well-being. changes from prior visits. The physician may also detect
signs of possible alcohol or drug use. Esconing patients
Preparing Oneself from the waiting area, letting them walk slightly ahead
into the office, allows the physician to observe gait,
Humans can process 7 hits of information plus or how patients use their waiting time, companions, and
minus 2 simultaneously. Given this, it is advisable to clues to the relationship with companions. Often, espe-
consider how many of these hits are consumed by dis- cially with new patients, the very first words spoken by
tractions or trivia in a clinical encounter. The hypnotic the patient may be epigraphic or may foreshadow the
concept of focus or the recently accepted psychologi- encounter.
cal concepts of centering or flow apply to the clinical Maximizing clinical observation skills starts with the
encounter (see Chapter 5). Thoughts about the last or commitment to do so. Developing the habit of system-
next patient, yesterday's mistake, last night's argument, atically retaining and integrating initial observations
passion, or movie can affect concentration; information will provide the physician with important data typically
and opponunity are lost. In contrast, a focused prac- overlooked. Asking pertinent questions about behav-
titioner, without external or internal distractions, can ioral cues will increase observation speed and compre-
expect the interview to be a challenging, fascinating, hensiveness. Practicing in crowds, at rounds or lectures,
and unique experience. on the airplane, or at parties helps train us to become
Achieving a focused state of mind is personal and more astute observers. It is the physician's equivalent of
related to each situation. Nevertheless, successful cen- practicing scales on the piano or practicing an athletic
tering includes eliminating outside intrusion by beepers stroke.
Table 1-3. Structural elements of the medical interview.
4
I Begin inlmiiew I Gather Information
L Snrvey patient'• ftMDDll for the 'l'ilit
Prepare Open a. Start with open-ended, nonfocused quemons
a. Review the patient's chart a. Greet and welcome the patient and family member present b. Invite patient to tell the story chronologically ("narrative thread'')
b. Aasellll and piepare the b. Introduce yourself c. Allow the patient to talk without interrupting
physical environment ........... c. Explain role and orient patient to the flow of the "™t d. Actively listen
i. Optimize comfort and
privacy
ii. Minlllllze intemiptions
...,..... d. Indicllll: lime available and other constraints
e. Identify and minimiz.e barriers to communication
f. Calibrate your language and vocabulary to that of the
+ e. Encourage completion of the statement of all of patient's concerns through
verbal and nonverbal encouragement ("tell me more," the exhaustive
''what else")
patient f. Summarize what you heard. Check for llDdentanding. Invite more
and distractions ("anything more'r')
c. Assess one's own personal
g. Accommodate patient comfort and privacy
II. Determine the patimt'1 dlld concern
ia1111e11, values, biaaes, and a. Ask clOled~ questions that are nonleading and one at a lime
1BSumptions going into the b. Deline the symptom completely
encounter m. CGmplete the patimt'1 mediul databae
a. Obtain medial and family history
b. Elicit pertinent p1ychosocial data
c. SummarU.e what you hem! and how you understand it, check for accuracy
Clome
I Erul interview
a. Signal clo1ure
I
during the entire interview
I. Use relationship buildiac skills
L Allow patient to exprellll self
b. Be attentive and empathic nonverbally
+
EHcit lllld muterstlllld patimt'•
penpective
b. Inquire about any other iames or c. Use appropriate language a. Ask patient about ideas about illness
concerns d. Communicate nonjudgmcntal. i:cspectful, or problem
c. Allow opportunity for final discl08ures and supportive attitude b. Ask patient about expectations
d. Summarize and verify a11essment and e. Accurately recogniz.e emotion and feelings c. Explore beli.efs, conccms, and
plan f. Use PEARLS Slalements {Partnership, expectations
e. Clarify future expectations Empathy, Apology, Respect, d. Ask about family, community, and
f. AllllUre plan for unexpected outcomes Legitimization, Support) to respond to religious or spiritual context
and follow up emotion instead of redirecting or punrning e. Acknowledge and respond to
g. Thank palient----appropriate parting clinical detail patient's concerns, feelings, and
statement 11.Manqellow nonverbal cue1
a. Be organi7.ed and logical f. Acknowledge
b. Manage lime effectively in 1he interview frultralions/challenges/progres1
•This model ia an expansion of the work of the Kalamaz.oo Consensus Conference held May 1999 supported by Bayer-Fet7.er; in addition other models were consulted directly. These included the
Brown Interview Qlecklist, the Three Function Model, the work of the AAPP Courses Committee-Blue Card, Segue, Calgary-Cambridge Observation Gnide, Bayer model, and an extensive review
of the literature on communications in mOOicine completed for the Macy Initiative. This model has been prepared by the Macy Initiative in Health Communication. Please address questions to
Regina Janicik (212) 263-2304.
Figure 1- f. The medical interview. (Developed by the Macy Initiative in Health Communication.)
6 ICHAPTER1
Table 1-4. Self-hypnotic suggestions to enhance is useful to consider using a f.Urly stereotyped begin-
interview outcomes. ning, such as "what brings you in to see me today?" (As
opposed to " ... how may I help you," which prejudges
In this encounter I will: the purpose of the interview).
Focus on the patient and his or her concerns
Not hear outside distractors Detecting & Overcoming Barriers to
Let intrusive thoughts pass through unheeded Communication
Connect meaningfully with this person
Learn something new and surprising about him or her Many factors that interfere with communication place
Have a positive encounter even more barriers berween the doctor and the patient.
Leave feeling energized Sometimes these are tangible barriers: delirium, demen-
Help the patient grow, change, and heal tia, deafness, aphasia, intoxication (patient or physician),
Help the patient leave the interview feeling hopefu I and or ambient noise. Psychological barriers include depres-
committed sion, anxiety, psychosis, paranoia, and distrust. Social
barriers often involve language; cultural differences; and
fears about immigration status, stigma, cost of the visit,
or legal issues. It is valuable to detect barriers early in
Greeting the Patient
an encounter. Failure to do so not only wastes time but
The greeting serves to identify each person, set the social can seriously and, sometimes, dangerously mislead the
tone, indicate intentions concerning equality or domi- physician. For example, residents and students often
nance, and to prevent mistaken identity. It also allows spend an hour or more trying to extract history from
the practitioner to establish an immediate connection a delirious patient, resulting in an hour lost and highly
with patients, presenting oneself as an open, compe- unreliable historical data. In addition, detecting barriers
tent, compassionate professional the patient can trust. It is the first step toward correction, whether by waiting
enables the physician to learn how patients assert their until delirium or intoxication has cleared, finding a pro-
own identity and how to pronounce their names. Using fessional interpreter or signer, moving to a quiet place,
a standard greeting-saying vinually the same thing or deferring difficult issues until trust is established so
each time-provides data based on the uniqueness of a disclosure is more complete and accurate.
patient's response.
Surveying Problems
Beginning the Interview
Patients come to medical encounters with multiple
The introductory phase of a medical encounter provides problems and, for various reasons, may not lead with the
an opportunity for both parties to express their under- most pressing issue. Physicians typically interrupt very
standing of the purpose and condition of the encounter, quickly (23 seconds on average). It is ofvital importance
to check each other's expectations, and to negotiate dif- not to jump in at the first important-sounding problem,
ferences. For example, the patient may expect to be seen but instead to dicit all problems. For example, the phy-
by the head of the clinic, but the physician is only a sician might ask, "What problems are you having?" or
year out of residency. The patient wants relief from back "What issues would you like to work on today?" After
pain, and the practitioner is worried about the patient's getting the initial answer or series of answers, the physi-
high blood pressure. The cardiologist expects the con- cian can then ask " ... what dse?" again and again until
sultation to lead to cardiac catheterization, whereas the the list of problems is completed and mutual priorities
patient thinks the cardiologist's opinions will be sent to are established.
his primary care physician for a discussion prior to deci-
sion. Perhaps the physician scheduled a 15-minute visit,
but the patient feels an hour is needed.
Negotiating Priorities
One of the best predictors of the outcome of a dyadic Once the physician and the patient clearly understand
relationship is concordance of expectations; therefore, the full set of problems, if the physician then asks,
clarifying and reconciling these is extremely valuable "Which of these would you like to work on first?" and
before proceeding to the main part of the interview. the physician believes that something else is more impor-
The beginning of the interview, especially with a tant than the problem the patient sdects, a negotiation
new patient, sets the interactional tone {although one about this difference can ensue: "Our time is limited
can always change tone by changing one's behavior). today, and I think your shortness of breath is potentially
Although many attempt idle social chat, bland social more dangerous than your back pain. Suppose we deal
questions may confuse the professional focus or make with that first and, if we have time, go on to your back
the patient feel compelled to present a positive tone. It pain. If not, we'll take that up on your next visit."
THE MEDICAL INTERVIEW I 7
Appropriate and understandable resentment results closed-ended questions tie up loose ends and provide the
when the physician does not ascertain and acknowledge safety of completeness.
the patient's priorities. This can lead to treatment adher-
ence problems or failure to return to the office. Talking During the Physical Examination 8r
Procedures
Developing a Narrative Thread During the physical examination, there is a tension
Once the physician and the patient have decided which between the quiet focusing of the senses needed to
problem has priority, exploration of that problem observe, hear, and fed findings, and mutually necessary
begins. Note the term "exploration." All too often the conversation. Practitioners need their senses of smell,
clinician's approaches are either to jump into a review sight, touch, and hearing to examine the patient. They
of systems ("do you have rectal bleeding ... are your need heightened sensory awareness for the encounter.
gums bleeding . . . ?") or to dicit the seven cardinal fea- Patients need an explanation of what is being done and
tures of the sign or symptom ("where is it, does it radiate, what to expect ("this may hurt"), instruction about what
what makes it better or worse ... ?" and so on). The most to do ("please sit here" ... "bring up your knees" ... "hold
efficient method is to explore the problem by asking the your breath"), and a check on how they are doing and
patient to tdl the story of the problem using an open- responding ("does this hurt?"). The examination often
ended question, as in "Tdl me about your rectal bleed- stimulates the memory of rdevant experiences and prob-
ing." Although many will begin at an appropriate point lems the patient may have forgotten to mention. Some
and move toward the present, some patients may need physicians like to explain what is happening in detail
guidance to begin when the patient last fdt healthy, when ("I am looking in the back of your eye because it is the
the current episode began, or when the patient thinks one place in the body where blood vessels can be seen").
the problem started. The patient may not appreciate the Others do their review of systems during the physical
necessary levd of detail and may be too inclusive or too examination. In general, it is wise to minimize distrac-
superficial. It may be necessary to interrupt to indicate a tions during the physical examination or a procedure by
desire to hear more or less about the problem. Clarify- confining talk to the task and the needs of the patient.
ing questions shows the patient what is needed, and most Explanation of findings can be reserved and are more
patients respond with the appropriate levd of detail. efficient at the end ofthe examination. However, if there
is something big, painful, obvious, or worrisome, com-
Establishing the Life Context of the Patient mon sense may suggest dealing with it in the moment.
Once the narrative thread is established, the physi- Presenting Findings 8r Options
cian can take the opportunity to inquire about specific
points. It is important to respond at the patient's first After the history-taking and physical examination have
mention of psychosocial matters in order to signal to been completed, it is time for the physician and patient
the patient that such matters are as important as bio- to discuss what the problems or probabilities appear to
technical ones. Such inquiries help the physician learn be, rdated findings, the physician's hypotheses or con-
in detail about the context of the patient's life-spouse, clusions, and possible approaches to further diagnostic
family, neighborhood, work, and culture. When enough evaluation and treatment. This should be done in lan-
information has been supplied, simply saying, "You guage free of jargon and at the levd of abstraction the
were saying ... " or "What happened next?" returns the patient understands and uses.
patient to the narrative. This approach works because Bad news includes any information that will change
almost everyone knows how to tell a story and remem- patients from their idealized self-image to a lesser one.
bers key points intrinsically organized by what actually While tdling someone she has diabetes may seem rou-
happened. tine to a jaded practitioner, to a patient who has heard
tough stories about diabetes, or has a relative who died of
it, or is simply a fearful person, it is certainly life-altering
Creating a Safety Net
and might seem disasuous. It is valuable to foreshadow
Once the problems the patient wishes to discuss have any bad or potentially upsetting news (sec Chapter 3).
been explored, areas or questions may remain. For these, This prepares the patient to hear and retain the informa-
the physician may choose to ask a series of specific review tion. It may be useful to suggest the patient bring along a
of systems-type questions. Questions may take the form trusted companion (although this flags the likely news as
of the seven dimensions of a complaint, delineated as bad). When bad news is a certainty, it is useful to record
the location, duration, intensity (use a ten-point scale the explanation and discussion for the patient. These
with zero "no pain at all" and ten "the worst possible days, a digital recorder in the room allows the doctor
pain"), quality, association, radiation, exaccrbants and to provide a copy of the encounter when it ends. The
ameliorants, or a subset of these dimensions. Such final patient can review it after shock has cleared and share it
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Heliastes (M.)—Labrichthys, Duymæria, Platyglossus, Novacula
(M.), Julis (M.), Coris (M.)
Sirembo (J.)—Motella (M.)—Ateleopus (J.)
Pseudorhombus, Pleuronectes (M.), Solea (M.), Synaptura (M.)
Saurus (M.), Harpodon.—Salanx (J.)—Engraulis (M.), Clupea
(M.), Etrumeus—Conger (M.), Congromuræna (M.), Murænesox
(M.), Oxyconger, Myrus (M.), Ophichthys (M.), Muræna (M.)
Syngnathus (M.), Hippocampus (M.), Solenognathus.
Triacanthus, Monacanthus, Ostracion.
3. The Californian district includes a marked northern element,
the principal constituents of which are identical with types occurring
in the corresponding district of the Atlantic, viz. the North American,
as exemplified by Discoboli, Anarrhichas, Centronotus, Cottus,
Hippoglossus, Clupea (harengus), etc. But it possesses also, in the
greatest degree of development, some types almost peculiar to itself,
as the Heterolepidina, some remarkable Cottoid and Blennioid
genera, and more especially the Embiotocoids—viviparous
Pharyngognaths—which replace the Labroids of the other
hemisphere. Gadoids are much less numerous than in the North
American district. The southern forms are but little known, but it may
be anticipated that, owing to the partial identity of the Faunæ of the
two coasts of the Isthmus of Panama, a fair proportion of West
Indian forms will be found to have entered this district from the south.
The following are the principal genera:—
Chimœra, Galeus, Mustelus, Triacis, Cestracion, Rhina, Raja.
Serranus; Chirus, Ophiodon, Zaniolepis; Sebastes; Nautichthys,
Scorpœnichthys, Cottus, Centridermichthys, Hemilepidotus,
Artedius, Prionotus, Agonus; Cyclopterus, Liparis; Anarrhichas,
Neoclinus, Cebidichthys, Stichœus, Centronotus, Apodichthys;
Psychrolutes; Auliscops.
Embiotocidœ.
Gadus. Hippoglossus, Psettichthys, Citharichthys, Paralichthys,
Pleuronectes, Parophrys.
Osmerus, Thaleichthys, Hypomesus; Engraulis, Clupea.
Syngnathus.