Action Plan Front Office Department

Analisys Action to be taken

As a Front Ofiice Manager, you should combine a

pleasant personality with a dinamic professional
Company attitude to supervise and lead our team. Our ideal
candidate can dealefficiently with complaints and
has a solid customer service approach.

Provide your guests with a confortable place to

stay might be your goal and need to sell hotel
rooms. Implementing smart and effective mobile
Competitors
strategies will boost customer experience and
keep yourhotel competitive within an industry
that never stops innovating

Serves visitors be greeting, welcoming and

directing them appropriately. Notifies company
Customers personnel of visitor arrival. Maintains security and
telecommunications sistem. Informs visitors by
answering or referring inquiries.

Responsible for coordinating othe employees. In

hotels, this may involve calling upon the services
Customers of parking attendants to safety park and collect
vehicles, and porters to unload and carry luggage
and show guests to their rooms

Interrupt busy lines if an emergency warrants.

Keep records of calls placed and received,and of
related toll changes.Listen to customer requests,
Collaborators
referring to alphabetical or geographical
directories to answer questions and provide
telephone information.
 Welcoming customers upon entrance and confirm
reservations. Acting as the point of refrernce for
guests who need assistance or information.
Collaborators
Understanding customer's needs and provide
them with personalized solutions by suggesting
activities and fasilities provided by the hotel

Hotel operators must network with industry

professionals as well as agents to sell their rooms
to the maximum number of people in a variety of
target market segments. Commomn agents that
Cimate
are included in any distribution strategy include
retail travel agents, visitor information centres,
local buisnesses, online travel agents, and
destination marketing organisations.
Action Plan Front Office Department
Objectives Personnel involved/ incharge Time frame

Manage the daily operation of the Front

Desk, ensuring maximum efficiency and Front Oficce Manager
productivity.

To secure the position of Reservation

Agent that will aloow me to utilize
acquired skills and experience.
Reservation manager
Retrieved information to help the caller
identify facilities to use and created
reservation for caller

Proven ability to juggle multiple tasks

and responsibilities while taking full
ownership of her work. Excellent written
Receptionist
and verbal communication skills. Good
computer skills with solid experience in
MS Office.

To obtain a Door Attendant position that

will promote growth, stability and
opportunity for advancement. Summary
of Qualifications : Great experience as Door Attendant
Door Attendant. Excellent ability of
maintaining a neat, clean and well-
groomed appearance.

Assist customers by answering questions

and transferring tlephone calls to
Telephone operator
departments and stores in a professional
and efficient manner.
 Helps companies to provide superior
customer service and contributes to the
success of the establishment. Working as
a successful Concierge requires
Concierge
numerous skills such as client needs
assessment, customer satisfaction
evaluation, service orientation, and
clerical proficiency

To secure the position of Reservation

Agent that will aloow me to utilize
acquired skills and experience.
Reservation manager
Retrieved information to help the caller
identify facilities to use and created
reservation for caller
 Action Plan Housekeeping Department
Analisys Action to be taken

Responsible for the cleanliness of hotels public

areas including hotel exteriors. He or She also
needs to train and inspect the performance of
Company
assigned public area attendants ensuring that all
procedures are completed as per the hotel's
operating standards.

Analyze all competition businesses and plan all

schedule for spring cleaning and pest control and
Competitors perform regular audit on same and ensure
compliance to all loss and found procedures.

Make sure that all guest rooms look well-

presented by performing various cleaning duties
such as: Bedroom and bathroom cleaning.
Customers Dustingand hoovering.
Changing bed linen and making up the bed.
Making sure fresh and clean towels are provided
at all time.

Strong time management skills and proven history

of workplace punctuality.
Attention to detail and meticulous use of proper
Customers safety procedures.
Experience with a variety of cleaning products and
tools. Good interpersonal and communication
skills. Self-directed and motivated.
 Ensuring smooth coordination between
housekeeping and other departments such as
Collaborators maintenance, froßt office, food and beverages,
security, sales and marketing and so on.
Action Plan Housekeeping Department
Objectives Personnel involved/ incharge Time frame

Promotes a positive image of the

property to guests and must be pleasant,
Public area supervisor
honest, friendly and should also able to
address guest requests and problems

Co-ordinates between housekeeping

crew s to inspect assigned areas to
nsure standards are met. An executive
housekeeper manages many priorities
and demands and is able to solve Executive housekeeper
problems, support staff, as well as
perform the duties of a housekeeper
when required.

Ensure that hotel rooms are clean, tidy

and inviting to guests. All aspects of
cleaning are covered. This includes:
changing bed linen, making beds, Room attendant
vacuuming floors and replenishing stocks
of guestsupplies such as shampoo and
soap, and drinks in the mini-bar

To maintain overall cleanliness of the

entire hotel at all times. To perform
cleanliness duties most efficiently and
Housekeeper
effectively. To use good quality, safe
cleaning equipment and chemicals. To
manage laundry and linen
 Responsible for
Departmental keys and guest room
master cards.
Responsible for all calls coming to the
Desk and to convey the right message to
the right person. Maintaining records Desk control supervisor
related to day to day operations of
Housekeeping.
Follow up with concerned departments
in case of guest requests/ complaints.