Z Learn Student Mobile application - UX Case Study

Z-Learn
Student Management Application

UX Case Study
Done By: K. Praveenkumar
www.buffcreativecollege.com
ABOUT
Student Management application is really useful in this current generation to
maintain their academic process. It helps students to track their attendance reports and able
to download files and e-bill for fees payment. Despite mandatory features it also has good
security for privacy and personal information. Easy to communicate with staff and able to
report issues digitally. Reduces formal documents and time constrains, able to access
information about academics and others.
IDEA
Attendance Report: Weekly attendance reports for academic months, to help tracking their
attendance by themselves
Schedules: Aware of upcoming schedules and other activities done by college/School
Results & Placements: Able to download old results and looking for placements as per the
grades obtained by particulars
Payments: Digital payment for fees and other funds done by application, receiving E-bill for
the payments and making sure they able to download the E-bill at anytime
Notes: Uploading daily class notes will be useful for those missed classes on some subjects
Reporting: Reducing students time for Informing leave / OD through application instead of
formal letters, also able to submit documents for the proof of leave / OD
Accessibility: To keep things simple and easy to access all features for the required needs
PROBLEMS!
Information: Most of the students are not aware of their academic progress and missing out
so many information about themselves
Time constrains: Teachers are not ready to teach the same topic of lessons because of time
constrain to complete the syllabus, which affects students results
Bills and hall tickets: Students are often lost their fees payment bills and hall tickets
Records: Maintaining and storing students records taking space in office also chances of
missing documents are very often.
Attendance: Mistakes are happened while uploading on application if need to change that
we required to inform admin about that.
SOLUTIONS
We find these issues were faced by most of the students. To reduce these problems,
we have added additional features and able to report through our application. We mainly
focused to convert formal methods into digital to improve accessibility and time
management. This application will be helpful for both existing users and non-users.
PROJECT DURATION
7 Weeks & 40+ screens
DISCOVERY AND RESEARCH
Qualitative Research
In this interview, I met various people and conducted face to face interview in public
places. I enquired about the problems faced by the students while using their existing
application, also asked the difficulties of not using the application. Their responses were
really helpful for me to collect data for this application.
User Interview Questions

• What are the difficulties you are facing by using this application?
• Which feature is really useful in this application?
• How do you like to get your attendance report?
• Do you prefer online payment through this application?
• Additional things you like to add for better improvement on this application?
• Are you able to report your leave through application?
• Do you like to get notified for upcoming schedules or important events?
• Are you able to catch up your missed classes?
• What kind of problems you are facing in attendance report?
Quantitative Research
Given below the results of the survey response taken from 48 digital application
users and non-users.
COMPETITIVE ANALYSIS
Direct Competitors Indirect Competitors

• Power School • Odoo
• Infinite Campus • Capterra
• Tyler SIS • Blackbaud
SYNTHESIS RESEARCH
Affinity Mapping
During our research and Brain storming, I gathered lots of new ideas and suggestions
about this application. And, I differentiated the information under the titles as Goals, Needs
and Frustration of the users in this application
Needs
Goals
USER INTERVIEW
User Persona 1
Name: Iniyan
Age: 20
Occupation: MBA student
About:
The college has provided him a profile in their own
website for the student management, it is only used for the
basic things such as exam timetable/results and attendance
reports
Pain points:
• He doesn’t have online fee payment option, also unable to track his upcoming
schedules
• The student portal takes too much traffic while checking for exam results
• Missed classes notes are not available for him
Goals:
• He wanted to add a feature which upload the notes of daily classes so that he can
able to catch up his missed classes.
• He likes to add a feature where some document process can be done by digitally, like
when he needs to report for his upcoming leave or other queries which requires to
submit written statement and also it takes too much time to get response so if it can
be done by digital system then it’ll be useful for him
User Persona 2
Name: Tharun
Age: 16
Occupation: School student
About:
He is a CBSE School student, he is using a student
management application called CIALFO, it also has separate
application for parents and teachers. The CIALFO application is
really useful for him which contains many features that every
student needs.
Pain points:
• There is no information about Universities or Career development information in the

application
• Attendance report is not accurate some mistakes are done by teachers while
uploading and he required to visit his admin office to report that
• Parents are required to come to school for his fee payment
Goals:
• The school fee should be paid by digital payment rather his parents visiting the
school and also get a e-bill for their payment
• He like to have a feature where he can able to know about college universities
• Communicating with his staff or reports his leave should be done by the applications
EMPATHY MAPPING
Think & Feel

• Clear communication for updates, quick access for formal things
• Involved, frustrated and excited to have good features
Say & Do
• Like to track their attendance reports but don’t want to get notified for their absence
• Prefers Notification alert in WhatsApp text rather than SMS
See & Hear

• Fees payment and upcoming schedules are done by application will be helpful
• Gathering Universities information are useful for future career
Pains & Goals

• Mistakes are happened while uploading reports, major features are missing for
college students
• Adding additional feature for submitting and communicating for queries will be
helpful.
USER FLOW
USER JOURNEY MAP
LOW FIDELITY WIREFRAMES
MID FIDELITY WIREFRAMES
CONNECTIVITY FLOW
STORY BOARD
I think they are up to

something new we Guys there is no new
should ask our announcement on this
teacher about that notice board
I have missed two Yeah me too, I wish we

major class, I hope it can able to see our
will not affect my attendance percentage
overall attendance by ourself
There has been lot of Yes, but as I heard
things we are form HOD, they are
struggling in our planning to resolve
class those issues
Students our university has

launched a new app called
“Z-Learn” to solve all your
problem regarding academics,
the log in details will be
provided so everyone must
use that app
Guys this is the app our
university launched, here we
can track our academics,
attendance, class notes, also
able to pay fees online
yes, using that app, we can

Did you login the app our
able to see our internal test
university launched, it was
results and the placement
really helpful, we can able to
services are great
see our old semester results
too

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Z-Learn

Student Management Application

User Interview Questions

Direct Competitors Indirect Competitors

• There is no information about Universities or Career development information in the

Think & Feel

See & Hear

Pains & Goals

I think they are up to

I have missed two Yeah me too, I wish we

Students our university has

yes, using that app, we can

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