Professional Documents
Culture Documents
Daily QAP 1_merged
Daily QAP 1_merged
Counter-checker/ D: Dispenser)
Dose/Freq/Dosage Form
Personnel Involved
Wrong Instruction
(PF/PRP/PPF)
Omission of Drug
Wrong Quantity
Type of Rx
Peak Hour
Unfilled Drug
Name of
Wrong Drug
Wrong drug
Time of MERS Ref
Diagnosis
Gender
Wrong
Wrong
Wrong
Age
Event No.
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
http://mers.pharmacy.gov.my
Username : farmasi.hkapit
Password : P@ssword1234
Contributing Factors
1 Inexperienced personnel
2 Inadequate knowledge
A. Staff factors 3 Distraction
4 Careless
5 Fatigue/Tired
1 Sound alike medication
B. Medication related 2 Look alike medication
3 Look alike packaging
1 Heavy workload
2 Peak hour
C. Work and environment 3 Stock arrangements/ storage problem
4 Disturbance at workplace
5 Working environment
1 Failure to adhere to work procedure
2 Use of abbreviations
3 Illegible handwriting
4 Patient information/ record unavailable/ inaccurate
D. Task and Technology
5 Wrong labeling/ instruction on dispensing envelope or bottle/ container
6 Incorrect computer entry
7 Availability/ Realiability of information
8 Computerized system error
E. Team Factor 1 Communication
Note: If the contributing factor is different from the MERS online classification, please report it as "Others, and please specify:
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