CORE COMPETENCY 5

LEARNING OUTCOME NO.1 – TAKE AND PROCESS ROOM SERVICE ORDERS

Task Sheet: Taking Room Service Orders

TASK SHEET No. 5.1-1 Taking room service orders

With a partner, perform the procedures in

Performance Objective: taking room service orders (Video
Demonstration)

Supplies and Materials: Room service order slip, pen

Equipment: Telephone, table and chairs

Procedures in Taking Room service

Orders :

Step 1: Pick up the phone and greet the

guest.

Step 2: write the guest details on the order

Steps and Procedure: slip

Step 3: ask the order of the guest

Step 4: List order details on the order slip

Step 5: Ask for the guest preference if there

are any options available.

Step 6: Offer daily specials or best sellers

CORE COMPETENCY 5
LEARNING OUTCOME NO.1 – TAKE AND PROCESS ROOM SERVICE ORDERS
Task Sheet: Taking Room Service Orders

Step 7: Ask if the guest requires

condiments.

Step 8: Ask for additional orders and

confirm delivery time once the order is final.

Step 9: Recap and confirm the order

Step 10: confirm payment method

Practical demonstration and oral

Assessment Method:
questioning
CORE COMPETENCY 5
LEARNING OUTCOME NO.1 – TAKE AND PROCESS ROOM SERVICE ORDERS
Task Sheet: Taking Room Service Orders

PERFORMANCE CRITERIA CHECKLIST 5.1-1

Taking Room Service Orders

Did you . . . YES NO

Answer telephone call promptly and courteously in

accordance with customer service standards?

Checked and used guest’s name throughout the interaction?

Clarify details of orders, repeat and check with guests for

accuracy?

Use suggestive selling techniques?

Advise guest of approximate time of delivery?

Record and check relevant information in accordance with

establishment policy and procedures?

Transfer and relayed orders promptly?