Production Planning and Control Technical Skills Tes

Test Instructions
"1-There are Four Modules to Respond to:
- Indicators.
- Dimensioning
- SQL
- Excel"

"2. Please deliver the exersice withing the given time

4. In the answers where you are asked to justify, you will be measuring your analytical
5. Turn in your test when you have finished.
6. The spaces in green color have been placed for you to place your answer in that are

It is very important that your answers are well-supported, all based on y

Success is achieved by turning each step into a goa

 Technical Skills Test

will be measuring your analytical skills and results.

to place your answer in that area.

e well-supported, all based on your ability to analyze situations.

ach step into a goal and each goal into a step.

Operating - Financial Indicators

1.Indicate the formula for the BMR calculation.

2.- Explain in your own words what does Service Level mean?

3.- Calculate the Level of Service of Atento Pizza for the Following Problem

The Pizzas Atento service received 24230 calls on 01-02-2013, the service answered 10240 calls within 20 second
of 15500 calls with a AHT (Average Handle Time) of 240 seconds.

With the following data calculate

1.- Service Level

2.- Speaking / talking time

Note: You must support your answer with the formuals used to make the calculation

4. Indicate what is the formula for Operational Productivity?

5. What is the optimal level of service levels that a service should have, justify your answer.
d 10240 calls within 20 seconds and the agents answered a total
Coverage

1. Using the ERLANG complement, calculate the number of Agents Needed with the following assumptions for

Call Interval
Note: Remember to activate ERLANG to perform this calculati
AHT 280
SERVICE LEVEL GOAL 80%
Service Time 35

Interval Incoming Calls Number of Necessary Agents

0:00 0
0:30 0
1:00 0
1:30 0
2:00 0
2:30 0
3:00 0
3:30 0
4:00 0
4:30 0
5:00 0
5:30 0
6:00 3
6:30 8
7:00 18
7:30 43
8:00 64
8:30 127
9:00 152
9:30 187
10:00 185
10:30 192
11:00 176
11:30 182
12:00 159
12:30 129
13:00 102
13:30 105
14:00 114
14:30 125
15:00 141
15:30 168
 16:00 170
16:30 149
17:00 147
17:30 130
18:00 115
18:30 98
19:00 80
19:30 66
20:00 48
20:30 44
21:00 31
21:30 17
22:00 5
22:30 0
23:00 0
23:30 0

2. Make a written analysis of the following graph, the Blue zone represents the reception of service calls and th
agents.

Include in the comments the data you used for your evaluation: Best practices, opportunities for improvement, e

Graph Analysis

3. 3. What are the necessary premises for a good sizing?

Option A: Attrition, Calls, AHT, Service Levels, Service Levels,
Option B: Calls, Break Times, Staff Turnover, AHT, Contractual Goals, Absenteeism, Absenteeism
Option C: Calls, AHT, Break Times, Staff Turnover, Contractual Targets, Absenteeism, Forecast Accuracy.
Option D: Calls, AHT, Break Times, Labor Turnover, Contractual Targets, Absenteeism, Erlang
Option E: All of the above
 following assumptions for the Call Answering Service

ANG to perform this calculation.

ption of service calls and the Linear graph represents the connection of the

rtunities for improvement, etc.

Select with a X
Forecast Accuracy.
 Excel Technical Knowledge Test

1.- The Selection Department requires to locate the first and last name of the following ID numbers to initiate the
contract signing process. To do this it needs to establish in a single Cell (Column C) and through Formulas the nam
Tab. "
Place between cells C11 and C16 the data Required
Green Zone: For Response (Formulated)
Blue Zone: For formulations deemed necessary (Not mandatory)
ID Name ans Surname
21082607
39541618
52904020
52967750
60266391
80025624

0 2.- Complete the following table indicating the AHT per Supervisor, preferably place the data in a single column (
3.- Indicate by means of formulation the number of Agents per Supervisor and the Number of Calls Answered pe

Supervisor Number of Agents Calls Answered

Alexander Santos
Andres Figueroa
Camilo Uribe
Carmen Cardozo
Carolina Barrios
Juan Cuadrado
Juana Pinzon
Leonardo Hernandez
Leonel Messi
Leopoldina Chavez
Marta Guerra
Nelsy Trujillo
Oscar Maduro
Paola Valbuena
Radamel Falcao
Salomon Rondon
Sara Flores
Tito Vilanova

4.- Elaborate one (1) graph that expresses the number of calls received vs. Service Levels corresponding to the Se
conclusions about the results.

Note: Presentation will be considered in the evaluation of this question.

Place Graph here Aquí

Results Analysis

6.- Place in the Green zone (Formulated) the required data according to the option requested by the user.

When the user takes the option 1 Llamandas (calls) Excel must show:
- the sum of calls received in the days that the Service Level was not met in Cell D121 and provide a brief descrip
- the sum of calls received in the days that the Service Levels were met in cell D122 and provide a brief descriptio

When the user takes the option 2 Cantidad de dias (Number of days) Excel must show:
- the number of Days in Non-Compliance of Service Levels in Cell D121 and a brief description (1 to 4 words) in Ce
- Do the same procedure with Cell D122 but for Compliance".

Llamadas 1
Cantidad De Días

Fact:
Service Level Target is 80%.
Data should be extracted from the BDD Sheet.
Consider that you must configure the buttons to work properly.
wing ID numbers to initiate the process of signing the contract.
and through Formulas the name and Last Name extracted from the Employee Database

the data in a single column (It must be done by means of Pivot Tables).
Number of Calls Answered per Supervisor in the Green zone of the following table

evels corresponding to the Service using the data locatated tab BDD. Then indicate your

ce Graph here Aquí

requested by the user.

21 and provide a brief description of the data (1 to 4 words) in Cell E121.

and provide a brief description of the data (1 to 4 words) in Cell E122

ow:
escription (1 to 4 words) in Cell E121 .
 1 Leopoldina Chávez
2 Oscar Maduro
3 Camilo Uribe
4 Sara Flores
5 Alexander Santos
6 Salomón Rondón
7 Leonel Messi
8 Juan Cuadrado
9 Juana Pinzon
10 Tito Vilanova

11 Andres Figueroa
12 Nelsy Trujillo
13 Leonardo Hernandez
14 Marta Guerra
15 Radamel Falcao
16 Carmen Cardozo
17 Paola Valbuena
18 Carolina Barrios
ID Name Surname Calls Answered
1977968%JHON ALEXANDER%PACHECO AREVALO%1224%130,333333333333%234%22%Andres Figueroa
6119629%FRANCISCO JAVIER%OCAMPO HENAO%1464%155,888888888889%267%27%Juan Cuadrado
10182804%EFRAIN%CAMPOS ANGULO%139%14,8009259259259%258%18%Nelsy Trujillo
20369590%MIRIAM CONSUELO%MORENO RODRIGUEZ%12%1,27777777777778%247%25%Carmen Cardozo
20444475%LILIA AURORA%YOMAYUZA ROJAS%939%99,9861111111111%266%20%Nelsy Trujillo
21082607%LILIANA MARIA%ORTEGA AVILA%1098%116,916666666667%221%27%Carolina Barrios
28172711%MARTHA ISABEL%PARRA PENA%841%89,5509259259259%239%28%Salomon Rondon
28548371%ISABEL%RAMIREZ MURCIA%974%103,712962962963%283%23%Nelsy Trujillo
30405234%AURA CAROLINA%JIMENEZ CHICA%877%93,3842592592593%277%24%Oscar Maduro
37273837%NAIDU LIZBETH%VILLARREAL DIAZ%438%46,6388888888889%222%22%Marta Guerra
38291068%ZULY ANDREA%ACOSTA SALAZAR%62%6,60185185185185%227%18%Sara Flores
38362421%YADIRA ANDREA%SUAZA PORTELA%848%90,2962962962963%262%23%Juana Pinzon
39021982%YULIS PAOLIN%RODRIGUEZ ROMERO%462%49,1944444444444%232%23%Andres Figueroa
39541618%LUZ ANGELA%DUQUE CAMARGO%491%52,2824074074074%282%25%Nelsy Trujillo
39678094%ANA MILENA%GIRALDO GUZMAN%881%93,8101851851852%239%23%Marta Guerra
41672728%CRISTINA%GARCIA ROBAYO%328%34,9259259259259%246%24%Carolina Barrios
46680893%OLGA CECILIA%CUCHA ECHEVERRIA%50%5,32407407407407%281%28%Juan Cuadrado
52009194%YOLANDA DEL SOCORRO%MARCHERA RIVERA%7%0,74537037037037%269%28%Paola Valbuena
52213804%CARMEN ELISA%CARDENAS ORTIZ%363%38,6527777777778%284%22%Alexander Santos
52218398%ANGELA MARIA%CARDONA VELASQUEZ%399%42,4861111111111%267%20%Nelsy Trujillo
52728407%LEIDY JOHANNA%DAMIAN%365%38,8657407407407%279%18%Radamel Falcao
52743305%NIDYA PATRICIA%ACOSTA SANCHEZ%358%38,1203703703704%269%24%Alexander Santos
52760478%JURANY JASBLEYDI%MELO GONZALEZ%359%38,2268518518519%246%25%Leonel Messi
52779547%MARTA YANETH%NARANJO BALLESTEROS%40%4,25925925925926%273%25%Salomon Rondon
52896782%DIANA ESPERANZA%CASTRO BOLANOS%18%1,91666666666667%249%23%Juana Pinzon
52904020%ROSA YEIMY%RINCON GUERRERO%743%79,1157407407407%273%25%Tito Vilanova
52935780%JANNIFER STIVALE%BULA GONZALEZ%834%88,8055555555556%228%20%Leopoldina Chavez
52955648%ANSOL YOHANA%HERRERA AVENDANO%824%87,7407407407407%251%20%Salomon Rondon
52957560%NELLY MARCELA%MENDOZA BENAVIDES%1%0,106481481481481%227%24%Alexander Santos
52967750%MARIA ANGELICA%TORRES LEON%2%0,212962962962963%286%26%Marta Guerra
53081541%MARISEL%GUTIERREZ PEDRAZA%19%2,02314814814815%225%18%Alexander Santos
53083777%NATALIA%CUESTA%58%6,17592592592593%236%25%Leonardo Hernandez
53098891%YULI ANDREA%RODRIGUEZ PATINO%287%30,5601851851852%243%24%Juana Pinzon
53118750%HASLEIDY%PINZON PEREZ%483%51,4305555555556%289%28%Salomon Rondon
53153526%LEYDI JOHANNA%GARZON VALBUENA%603%64,2083333333333%242%25%Juana Pinzon
53155001%PAULA ANDREA%ARIAS PARRA%661%70,3842592592593%290%21%Leonel Messi
60266391%JOHANNA ALEJANDRA%GUTIERREZ CARDENAS%802%85,3981481481482%254%18%Sara Flores
65718703%YENY CAROLINA%REINA DURAN%632%67,2962962962963%220%18%Sara Flores
65772077%DEICY%TOTENA GUTIERREZ%610%64,9537037037037%253%21%Alexander Santos
66964622%LADY PAOLA%RIOS CHOQUE%689%73,3657407407407%247%21%Salomon Rondon
79814096%WILLIAM ERNESTO%CUESTA%305%32,4768518518519%235%20%Nelsy Trujillo
79881172%JHON ALEXANDER%GONZALEZ MONTAÑO%236%25,1296296296296%273%22%Carolina Barrios
80011969%JORGE IVAN%RAMIREZ BENAVIDES%294%31,3055555555556%278%18%Paola Valbuena
80025624%JOVER%RIVERA JIMENEZ%355%37,8009259259259%221%27%Leopoldina Chavez
80030098%EDWIN JOSE%MORENO LEIVA%314%33,4351851851852%222%22%Salomon Rondon
80149599%FRANCK%ALAPE PULIDO%534%56,8611111111111%267%23%Salomon Rondon
80251349%LUIS ALBEIRO%LUENGAS ESPITIA%556%59,2037037037037%289%19%Nelsy Trujillo
80252001%EVELIO%MATEUS RUIZ%850%90,5092592592593%233%20%Juana Pinzon
80751094%MELQUIADES%RATIVA ORTIZ%675%71,875%242%24%Leonardo Hernandez
80875395%JORGE DAVID%DELGADO GONZALEZ%522%55,5833333333333%270%19%Juan Cuadrado
1000002227%LEIDY KATHERINE%SILVA MURILLO%327%34,8194444444444%267%28%Radamel Falcao
1000128996%ESTHER VIVIANA%LEON HERNANDEZ%433%46,1064814814815%265%25%Nelsy Trujillo
52911284%PAULA ADRIANA%ALBA GUZMAN%213%22,6805555555556%287%20%Radamel Falcao
52441824%ANA MILENA%PEREZ SILVA%342%36,4166666666667%289%26%Andres Figueroa
40942816%ADJANY%ARROYO BENITEZ%251%26,7268518518519%246%26%Carolina Barrios
39778047%MARIA CRISTINA%QUEMBA%127%13,5231481481481%242%18%Sara Flores
7140864%JAVIER GIOVANNI%CUADROS PAEZ%249%26,5138888888889%278%21%Leopoldina Chavez
1014223690%JERALDINE%PARRA LOPEZ%54%5,75%264%24%Carolina Barrios
1014209898%EDWIN YESID%PENA GARCIA%31%3,30092592592593%280%28%Sara Flores
1014195664%INGRID JOHANNA%HERNANDEZ NINO%15%1,59722222222222%247%28%Oscar Maduro
1013613983%VIVIAN DAHIANA%MARIN GONZALEZ%2%0,212962962962963%225%19%Tito Vilanova
1012401990%JENNY PAOLA%HERRERA BARRERO%220%23,4259259259259%252%21%Carmen Cardozo
1012378909%CINDY KATHERINE%HERRERA RAMOS%230%24,4907407407407%264%24%Nelsy Trujillo
1012351807%NUBIA MARIA%TORRES RINCON%240%25,5555555555556%237%21%Juan Cuadrado
1012344648%DIANA MARCELA%VILLALOBOS JARAMILLO%1224%130,333333333333%274%20%Paola Valbuena
1001914321%JENNIFER PAOLA%POLO GUERRA%1464%155,888888888889%277%23%Leonel Messi
53030029%JENNY CECILIA%GUERRERO GAMBOA%139%14,8009259259259%288%21%Paola Valbuena
53029516%VIVIANA ANDREA%AMAYA HERNANDEZ%12%1,27777777777778%281%20%Andres Figueroa
53028530%LUZ MIREYA%ACOSTA MELO%939%99,9861111111111%252%19%Paola Valbuena
52991980%GINNA PAOLA%HERNANDEZ AMORTEGUI%1098%116,916666666667%272%19%Juana Pinzon
52814942%ANGELA PATRICIA%GUEVARA BARACALDO%841%89,5509259259259%253%27%Carmen Cardozo
52776409%ANA MILENA%HUERFANO CHIPATECUA%974%103,712962962963%266%28%Juana Pinzon
52288910%OMAIRA ALEXANDRA%RIVERA VELASQUEZ%877%93,3842592592593%233%26%Nelsy Trujillo
52199671%SHIRLEY JOHANNA%BUJATO HERRERA%438%46,6388888888889%277%24%Leonel Messi
52150602%ALEXANDRA%SALINAS NARDA%62%6,60185185185185%257%26%Oscar Maduro
1014240521%YULY ESTEFANY%VARGAS MARTINEZ%848%90,2962962962963%286%20%Salomon Rondon
1014219763%LAURA ANDREA%BARAJAS MORENO%462%49,1944444444444%242%27%Leonardo Hernandez
1014217629%GEYSON STIVEN%GONZALEZ CAMACHO%491%52,2824074074074%290%27%Leonardo Hernandez
1014213054%JOHN ALEXANDER%PINEDA GUERRERO%881%93,8101851851852%238%22%Paola Valbuena
1014212244%ANYI MARIEL%DACOSTA OLARTE%328%34,9259259259259%244%27%Carmen Cardozo
1014244700%PAOLA ANDREA%BERNAL GARZON%50%5,32407407407407%267%27%Alexander Santos
1014209587%LEIDY YESSENIA%MURCIA ESPITIA%7%0,74537037037037%278%25%Leonel Messi
1014201234%JOHAN SEBASTIAN%CUNEME MEZA%363%38,6527777777778%236%20%Sara Flores
1014200927%JUAN CARLOS%QUINTERO JIMENEZ%399%42,4861111111111%275%22%Leonardo Hernandez
1015393859%GINA ESTEFANI%PEDRAZA GARCIA%365%38,8657407407407%239%21%Leopoldina Chavez
1014184478%GINA PAOLA%PARRA GUARIN%358%38,1203703703704%274%25%Salomon Rondon
1014176784%CAROLINA%SIERRA LAGOS%359%38,2268518518519%222%25%Carolina Barrios
1013642607%ERIKA VIVIANA%SUAREZ RAMIREZ%40%4,25925925925926%285%19%Leonel Messi
1013641040%ANGIE PAOLA%CORTES PARDO%18%1,91666666666667%290%18%Sara Flores
1013639634%DIANA CAROLINA%NEIRA BUENAVENTURA%743%79,1157407407407%231%19%Carmen Cardozo
1013635652%OLGA VIVIANA%HUERFANO PARRADO%834%88,8055555555556%290%18%Oscar Maduro
1013628106%WENDY TATIANA%JIMENEZ FLOREZ%824%87,7407407407407%232%24%Paola Valbuena
1013577015%WALTER CAMILO%RODRIGUEZ VILLAMIL%1%0,106481481481481%233%26%Tito Vilanova
1012393394%SANDRA PATRICIA%TORRES GOMEZ%2%0,212962962962963%263%21%Radamel Falcao
1012384157%ANGIE PAOLA%RODRIGUEZ TORRES%19%2,02314814814815%220%24%Marta Guerra
1012383137%DANIEL%BALLEN HERNANDEZ%58%6,17592592592593%229%27%Oscar Maduro
1010213035%GINETH ALEXANDRA%HERNANDEZ PIRACUM%287%30,5601851851852%268%18%Juana Pinzon
1010208407%LEIDY CAROLINA%GOMEZ MOLINA%483%51,4305555555556%268%28%Marta Guerra
1010207127%ERIT DARNNELY%MENESES AREVALO%603%64,2083333333333%227%19%Leonel Messi
1010205140%MARIA ISABEL%ZARATE BARRANTES%661%70,3842592592593%256%21%Andres Figueroa
1010204450%ANGIE LIZETH%RAMIREZ CORREA%802%85,3981481481482%221%28%Camilo Uribe
1010190968%JENNIFER SORANGE%MORALES PINZON%632%67,2962962962963%245%25%Sara Flores
1010190729%DIANA CAROLINA%DIAZ CELIS%610%64,9537037037037%261%20%Leopoldina Chavez
1010176138%RAQUEL CAROLINA%DUENAS ALVAREZ%689%73,3657407407407%232%28%Paola Valbuena
1010169291%JOHANNA ANDREA%BELLO FORERO%305%32,4768518518519%288%22%Camilo Uribe
1004200201%DEISY XIOMARA%QUINONES LANDAZURY%236%25,1296296296296%247%18%Carolina Barrios
1000587109%SERGIO DANIEL%BARRIOS SOLANO%294%31,3055555555556%269%27%Carmen Cardozo
87944031%EDSSON TELLY%MEZA TARAPUEZ%355%37,8009259259259%225%23%Nelsy Trujillo
52977580%NATALIA%GOMEZ GALLEGO%314%33,4351851851852%280%22%Leopoldina Chavez
1014225867%ANDREA%CELY MELO%534%56,8611111111111%235%22%Oscar Maduro
52875263%CLAUDIA MARITZA%PENA ROMERO%556%59,2037037037037%221%28%Leonel Messi
52857390%ANDREA LISETH%HERRERA OBANDO%850%90,5092592592593%281%26%Leopoldina Chavez
52735455%JULIE CAROLINA%BELLO MORENO%675%71,875%245%25%Juana Pinzon
52496543%LILIANA%BRAVO MARTINEZ%522%55,5833333333333%230%21%Juana Pinzon
1022983844%DAVID FERNANDO%BADILLO FONTECHA%327%34,8194444444444%276%25%Leonardo Hernandez
1014227435%CRISTIAN CAMILO%MORENO CANTOR%433%46,1064814814815%272%20%Nelsy Trujillo
52420565%YUDI YAQUELINE%GARCIA LOPEZ%213%22,6805555555556%234%19%Juan Cuadrado
42122618%LINA MARISOL%ARROYAVE BENAVIDES%342%36,4166666666667%262%27%Andres Figueroa
1014233617%FRANCY NATHALIA%RAMIREZ CASTILLO%251%26,7268518518519%286%21%Carmen Cardozo
1014237531%CARLOS ANDRES%CHACON VARGAS%127%13,5231481481481%252%25%Nelsy Trujillo
28980528%ERIKA%ROA GOMEZ%249%26,5138888888889%273%18%Nelsy Trujillo
20689162%LIDIA MARLENI%MEDINA GIL%54%5,75%265%27%Paola Valbuena
1014239505%ALBA LILIAN%OSORIO SERNA%31%3,30092592592593%286%21%Leopoldina Chavez
1016049020%DANIELA%MONROY TOVAR%15%1,59722222222222%226%23%Juana Pinzon
1014221765%LEYDI DALLANA%ALGARRA POLANIA%2%0,212962962962963%261%18%Leonardo Hernandez
1016051924%NASLY JOHANNA%ORTIZ GARCIA%250%26,6203703703704%280%27%Nelsy Trujillo
1018420554%OSCAR ENRIQUE%ACOSTA RAMIREZ%270%28,75%255%18%Carolina Barrios
1018426337%LICED CATERINE%SILVA NIÑO%210%22,3611111111111%290%23%Tito Vilanova
1018429979%WILSON%TORRES BARAJAS%675%71,875%233%22%Radamel Falcao
1024470194%CARLOS JULIO%RODRIGUEZ NEUTA%522%55,5833333333333%285%18%Radamel Falcao
1018434539%NATHALY ESPERANZA%RINCON MUNOZ%327%34,8194444444444%271%25%Paola Valbuena
1018445151%CHARUTH YAMALY%GOMEZ MORENO%433%46,1064814814815%255%27%Salomon Rondon
1018451976%JUAN PABLO%CARDONA ARIAS%213%22,6805555555556%225%21%Tito Vilanova
1018455725%DEISY MILENA%CAMACHO LOPEZ%342%36,4166666666667%231%21%Paola Valbuena
1019022697%ROBERTO ALFREDO%SARMIENTO RODRIGUEZ%251%26,7268518518519%242%28%Oscar Maduro
1019039856%WENDY ALEXANDRA%MEDINA HERNANDEZ%127%13,5231481481481%286%19%Oscar Maduro
1019070088%JUDIT ALEJANDRA%PIRAGAUTA PIRAGAUTA%249%26,5138888888889%231%23%Carolina Barrios
1019070097%KARLA VIVIANA%RIVERA CALDERON%54%5,75%264%21%Juana Pinzon
1019086278%MARIA ALEJANDRA%MOLANO PEREZ%31%3,30092592592593%221%19%Marta Guerra
1019093565%LEYLA YURANY%QUINTERO GOMEZ%15%1,59722222222222%222%24%Juan Cuadrado
1019100874%TATIANA ANDREA%TRIVINO GONZALEZ%2%0,212962962962963%242%20%Tito Vilanova
1020740717%TERESA%GAMEZ CARO%190%20,2314814814815%227%26%Tito Vilanova
1015400520%ANGELA CAROLINA%CARRILLO BARRERA%150%15,9722222222222%283%20%Juana Pinzon
1015419321%CESAR AUGUSTO%VARGAS CLAVIJO%200%21,2962962962963%227%23%Leonel Messi
1020778431%ANGELICA MARIA%RODRIGUEZ AVILA%824%87,7407407407407%264%20%Paola Valbuena
1022334196%YULLI ANDREA%VARGAS HERRERA%1%0,106481481481481%237%26%Paola Valbuena
1015422503%ELVIA MILENA%ALVAREZ LARA%2%0,212962962962963%271%22%Tito Vilanova
1015426802%DIANA CAROLINA%BERNAL BALLESTEROS%19%2,02314814814815%273%19%Juana Pinzon
1022346094%MARILYN%CONTRERAS MURILLO%58%6,17592592592593%261%20%Leonel Messi
1022361733%MIYER FERNEY%SIERRA PACHON%287%30,5601851851852%231%21%Carmen Cardozo
1022365273%GREYS ANGELICA%ALARCON FANDINO%483%51,4305555555556%220%27%Paola Valbuena
1022367910%MELANY VALERIA%FIGUEROA LAVERDE%603%64,2083333333333%269%23%Alexander Santos
1022375694%SANDRA MILENA%USAQUEN GARZON%661%70,3842592592593%242%20%Juana Pinzon
1022378756%LUISA FERNANDA%ORTIZ ALEJO%802%85,3981481481482%281%24%Andres Figueroa
1022388934%MAYE YOGHANDA%JARAMILLO POVEDA%632%67,2962962962963%282%25%Sara Flores
1022932732%MONICA ANDREA%FRANCO BARRETO%610%64,9537037037037%271%21%Leonardo Hernandez
1015994986%MABEL ALEXANDRA%RODRIGUEZ VANEGAS%689%73,3657407407407%230%18%Carolina Barrios
1022944527%SONIA ELIANA%VEGA MANCERA%305%32,4768518518519%246%21%Camilo Uribe
1022944662%MIGUEL ANGEL%POTE CIFUENTES%236%25,1296296296296%260%28%Salomon Rondon
1016001673%DAIRO ALEXANDER%GOMEZ ISAZA%294%31,3055555555556%244%18%Leonardo Hernandez
1016007764%YEIMY ELIZABETH%HERNANDEZ%355%37,8009259259259%277%19%Andres Figueroa
1016009863%EDISSON%CORREA PORTILLA%314%33,4351851851852%283%23%Tito Vilanova
1016015562%NUVIA ESPERANZA%MASMELA CASTELLANOS%534%56,8611111111111%252%23%Camilo Uribe
1022959218%YENY PAOLA%AVENDANO CUJAR%556%59,2037037037037%235%25%Leonel Messi
1022965992%YINA PAOLA%JIMENEZ CABEZAS%850%90,5092592592593%256%23%Leopoldina Chavez
1022968115%YENNY PAOLA%VASQUEZ GUTIERREZ%675%71,875%242%27%Leopoldina Chavez
1022972613%LIZETH HANYERLY%HERNANDEZ MEJIA%522%55,5833333333333%234%18%Radamel Falcao
1016018115%ALEJANDRA MARCELA%GARCIA VASQUEZ%327%34,8194444444444%268%23%Camilo Uribe
1016032266%DIANA ESTHER%RAMIREZ FERNANDEZ%433%46,1064814814815%227%21%Paola Valbuena
1022976245%JESSICA LICETH%AVENDANO CUJAR%213%22,6805555555556%229%22%Tito Vilanova
1022994616%ALEXANDRA%CASTILLO MESA%342%36,4166666666667%252%26%Leonardo Hernandez
1023860742%HERNAN DARIO%CARDENAS GONZALEZ%251%26,7268518518519%271%25%Oscar Maduro
1023868088%RICHARD%DELGADO CIFUENTES%127%13,5231481481481%237%24%Sara Flores
1016040633%OSCAR DANILO%PACHECO SANCHEZ%249%26,5138888888889%234%21%Andres Figueroa
1032452945%SINDI YOHANA%HERNANDEZ CHAPARRO%54%5,75%242%20%Sara Flores
1023869993%DIANA MARCELA%ALDANA CEPEDA%31%3,30092592592593%275%26%Tito Vilanova
1023877516%FRANCY YISED%TORRES SANCHEZ%15%1,59722222222222%232%28%Alexander Santos
1023887476%CAMILA ALEJANDRA%GOMEZ RODRIGUEZ%2%0,212962962962963%224%26%Leopoldina Chavez
1023890768%CINDY PAOLA%SARMIENTO GARCIA%250%26,6203703703704%248%25%Carolina Barrios
1023903322%MARISOL%MELO CHIPATECUA%270%28,75%262%27%Leonel Messi
1023912670%YURY STEFANY%CORTES ACOSTA%210%22,3611111111111%290%24%Carmen Cardozo
1022354737%KATERINE ALEXANDRA%AROCA TAPIAS%675%71,875%285%20%Oscar Maduro
1023921014%JANIST ALEJANDRA%TORRES VALENCIA%522%55,5833333333333%260%26%Leopoldina Chavez
1023921651%ANDRES FELIPE%MARTINEZ SARAY%327%34,8194444444444%272%23%Salomon Rondon
1023927006%LINA MARIA%GOMEZ FONSECA%433%46,1064814814815%228%20%Leonardo Hernandez
1023928858%ANGIE XIMENA%GARCIA GARZON%213%22,6805555555556%231%23%Marta Guerra
1024478810%LADY TATIANA%SANCHEZ PADILLA%342%36,4166666666667%263%26%Camilo Uribe
1024511259%LAURA LISCETH%QUESADA ORTIZ%251%26,7268518518519%250%23%Radamel Falcao
1024514214%HASBLEIDY LORENA%PENA CANON%127%13,5231481481481%222%26%Sara Flores
1024519610%LEIDY ESTEFANI%AGUILAR VILLAMIL%249%26,5138888888889%266%24%Paola Valbuena
1024519925%CINDY TATIANA%PENA RAMIREZ%54%5,75%247%28%Camilo Uribe
1024521838%JORGE GEOBANNY%CARDOZO COLO%31%3,30092592592593%234%25%Oscar Maduro
1024524888%KEILA ALEJANDRA%BEJARANO GUTIERREZ%15%1,59722222222222%272%26%Nelsy Trujillo
1024527769%INGRID YINETH%RODRIGUEZ MURILLO%2%0,212962962962963%286%27%Juan Cuadrado
1026264116%YEIMMY MARCELA%ROMERO MORENO%190%20,2314814814815%265%19%Juan Cuadrado
1075659739%DIANA NATALY%RIVERA LOPEZ%150%15,9722222222222%277%24%Nelsy Trujillo
1026264919%JUAN DAVID%RODRIGUEZ SANABRIA%200%21,2962962962963%253%25%Andres Figueroa
1026286382%JALEXI MIYALBI%GOMEZ CRISTANCHO%603%64,2083333333333%288%23%Marta Guerra
1020745121%YENIFER%MOSQUERA QUINTO%661%70,3842592592593%269%23%Nelsy Trujillo
1030541568%JENNY MARCELA%MORENO SERRATO%802%85,3981481481482%276%20%Carmen Cardozo
1020763947%DIEGO FELIPE%CARVAJAL BAUTISTA%632%67,2962962962963%255%21%Nelsy Trujillo
1030565283%ANA MARIA%PERNETT TORRES%610%64,9537037037037%255%22%Leonardo Hernandez
1030583040%PAOLA ANDREA%PEREZ BERNAL%689%73,3657407407407%276%22%Carolina Barrios
1030587963%DIEGO ESTEBAN%GONZALEZ LEON%305%32,4768518518519%225%24%Tito Vilanova
1015424505%LEIDY ALEXANDRA%AVILA ROCHA%236%25,1296296296296%242%20%Leopoldina Chavez
1022336284%YINA CONSTANZA%LUCUMI FORY%294%31,3055555555556%264%21%Juan Cuadrado
1030605897%LEIDY ALEXANDRA%GOMEZ MELO%355%37,8009259259259%287%21%Tito Vilanova
1033751060%WENDY YOLANY%GOMEZ CASALLAS%314%33,4351851851852%251%19%Sara Flores
1030617990%BELLY ALEJANDRA%ROJAS HERNANDEZ%534%56,8611111111111%279%18%Leonardo Hernandez
1030618561%DIANA MARCELA%GUTIERREZ CABEZAS%556%59,2037037037037%226%28%Oscar Maduro
1031133944%MYRIAM ADRIANA%BEJARANO ALFONSO%18%1,91666666666667%230%21%Camilo Uribe
1031142426%DARLI YENN%MEJIA BELTRAN%743%79,1157407407407%223%28%Leonel Messi
1031145878%CINDY ALEJANDRA%ALVAREZ RODRIGUEZ%834%88,8055555555556%257%25%Tito Vilanova
1031148261%DARCY MARY%SOLANO PINO%824%87,7407407407407%260%24%Carolina Barrios
1032358822%JULIE PAULINE%NIÑO MORALES%1%0,106481481481481%234%24%Andres Figueroa
1032360557%KAREN LORENA%CRUZ LOPEZ%2%0,212962962962963%269%27%Andres Figueroa
1032361704%EDUARDO NICOLAS%COLLANTE FLOREZ%19%2,02314814814815%267%21%Radamel Falcao
1032375697%JENNIFER CATHERINE%VANEGAS VANEGAS%58%6,17592592592593%221%21%Paola Valbuena
1032409688%JAVIER ANDRES%BLANCO RANGEL%287%30,5601851851852%269%18%Carmen Cardozo
1032416547%MELISSA ALEJANDRA%GUTIERREZ FAJARDO%483%51,4305555555556%280%22%Leonel Messi
1032417167%DANIEL ESTEBAN%ALDANA BENAVIDES%603%64,2083333333333%272%27%Leonel Messi
1032420072%LUIS ERNESTO%PUENTES ACOSTA%661%70,3842592592593%262%18%Marta Guerra
1032423894%JUAN MANUEL%ARIAS MEDINA%802%85,3981481481482%241%20%Leopoldina Chavez
1032433637%LEIDY PAOLA%ESPEJO CRISTANCHO%632%67,2962962962963%242%27%Paola Valbuena
1032433814%WILLIAM GUILLERMO%DIAZ IGLESIAS%127%13,5231481481481%288%28%Alexander Santos
1032438891%KAREN LIZETTE%CARDENAS ACOSTA%249%26,5138888888889%279%24%Juan Cuadrado
1032439011%WILMAR ANDRES%CESPEDES CORTES%54%5,75%236%20%Radamel Falcao
1032447190%AURA JOULIN%MELO SILVA%31%3,30092592592593%262%19%Leopoldina Chavez
1032447792%ANDREA CAROLINA%GARZON RAMIREZ%15%1,59722222222222%287%25%Sara Flores
1033678551%MARIO HERNAN%LOZADA PARRA%2%0,212962962962963%259%26%Alexander Santos
1033697272%JENNY MARCELA%FIGUEROA PEROZO%190%20,2314814814815%285%22%Sara Flores
1033705964%YULI PAOLA%ARDILA MORA%150%15,9722222222222%289%26%Nelsy Trujillo
1033726883%SILVIA YOLANDA%MONDRAGON SANCHEZ%200%21,2962962962963%266%25%Camilo Uribe
1033760528%LIZETH JAZMIN%ESPINOSA BLANCO%603%64,2083333333333%235%27%Leonardo Hernandez
1042426910%LINDA JOHANNA%BELTRAN DOMINGUEZ%661%70,3842592592593%248%21%Tito Vilanova
1043843401%LAURA MILENA%APARICIO PAEZ%802%85,3981481481482%287%20%Camilo Uribe
1024506469%JOHANNA ZULAY%PINTO QUINTERO%632%67,2962962962963%287%28%Tito Vilanova
1067717676%EDUAR JOSE%HERRERA LOPEZ%610%64,9537037037037%288%18%Andres Figueroa
1069175938%LADY CATHERINE%SANCHEZ GODOY%689%73,3657407407407%242%22%Oscar Maduro
1072073247%DANIELA YERALDIN%SOGAMOSO BARRETO%305%32,4768518518519%279%22%Marta Guerra
1073383188%JEIMMY ALEJANDRA%MURCIA ORTIZ%236%25,1296296296296%234%18%Nelsy Trujillo
1075225268%LINA MARCELA%ROJAS ROJAS%294%31,3055555555556%270%19%Marta Guerra
1024560648%KATHERINE GISSELL%LOZANO TEQUIA%355%37,8009259259259%282%20%Alexander Santos
1076647876%LILIA ANDREA%SANTANA CORTES%314%33,4351851851852%240%25%Oscar Maduro
1076650024%JENNY MARCELA%BELLO NINO%534%56,8611111111111%228%25%Camilo Uribe
1081403944%SALOMON%FLOREZ QUINTERO%556%59,2037037037037%263%26%Leonardo Hernandez
1094902709%TATIANA MARCELA%ACOSTA RUIZ%18%1,91666666666667%262%20%Camilo Uribe
1030592729%HENRY%JIMENEZ ALVAREZ%743%79,1157407407407%276%20%Radamel Falcao
1095786323%MONICA CAROLINA%GUEVARA VILLEGAS%834%88,8055555555556%267%24%Marta Guerra
1096034902%JONNIER ANDRES%RESTREPO CARMONA%824%87,7407407407407%252%23%Juana Pinzon
1102796401%KATHERINE ESTHER%MENDEZ GUTIERREZ%1%0,106481481481481%266%25%Juana Pinzon
1030610650%JONATHAN SIMTH%BENITEZ BERMUDEZ%2%0,212962962962963%256%19%Leonel Messi
1108206286%JENNY CAROLINA%CASALLAS MARTINEZ%19%2,02314814814815%243%27%Marta Guerra
1109291177%YEIMY CAROLINA%BELTRAN ACOSTA%58%6,17592592592593%251%24%Paola Valbuena
1111195130%DAHIANNA ALEXANDRA%FIGUEROA REINA%287%30,5601851851852%277%23%Sara Flores
1117512286%MANUEL AUGUSTO%BAENA PARRA%483%51,4305555555556%280%25%Tito Vilanova
1118289572%LUIS ANTONIO%CAICEDO GRISALES%603%64,2083333333333%273%20%Salomon Rondon
1118551677%YULEY CAROLINA%SANCHEZ DIAZ%661%70,3842592592593%236%18%Tito Vilanova
1136879287%FELIPE AUGUSTO%JIMENEZ PIEDRAHITA%802%85,3981481481482%221%27%Alexander Santos
1144049727%VICTOR MANUEL%CARDENAS CABRERA%632%67,2962962962963%275%28%Sara Flores
1032414810%MARISOL%MARTINEZ MESA%1%0,106481481481481%228%27%Radamel Falcao
1016034969%DENNIS YESENIA%RUGE RUIZ%4%0,425925925925926%275%25%Nelsy Trujillo
1016035058%MARIO EDUARDO%ALVARADO JIMENEZ%27%2,875%285%21%Oscar Maduro
1033728956%JESSICA ANDREA%BAUTISTA PEDREROS%138%14,6944444444444%285%23%Alexander Santos
1033746854%LEIDY VANESSA%PERDOMO CASTRO%417%44,4027777777778%285%27%Leonardo Hernandez
1033750090%ANGELICA MARIA%DIAZ MOSQUERA%753%80,1805555555556%243%27%Marta Guerra
1040351523%YESIKA YULIETH%CARDONA CIFUENTES%931%99,1342592592593%290%18%Salomon Rondon
1023922343%JULIA KATHERINE%GOMEZ PERDOMO%1044%111,166666666667%262%22%Juan Cuadrado
1057784371%MONICA PAOLA%HERNANDEZ OSORIO%1108%117,981481481481%237%24%Radamel Falcao
1073628546%LIDA YANETH%YAIMA VARON%878%93,4907407407407%284%22%Leonardo Hernandez
1075253395%DAVID RICARDO%MORALES ALONSO%724%77,0925925925926%234%27%Tito Vilanova
1026260608%DIEGO FERNANDO%ESCAMILLA VARGAS%981%104,458333333333%230%26%Oscar Maduro
1075873669%ANGYE CATHERINE%SANTANA FLAUTERO%411%43,7638888888889%269%21%Paola Valbuena
1077146200%PEDRO FABIAN%RUBIANO PEDRAZA%323%34,3935185185185%289%28%Juana Pinzon
1081914918%YICELA PATRICIA%REYES TORRES%357%38,0138888888889%259%20%Leopoldina Chavez
1084225460%PAULA ANDREA%URREGO MARTINEZ%529%56,3287037037037%230%20%Andres Figueroa
1094914720%JORGE IVAN%CORREA BEDOYA%476%50,6851851851852%286%24%Oscar Maduro
1095510584%LUZ ANEDY%CERDAS RODRIGUEZ%689%73,3657407407407%282%28%Tito Vilanova
1104866530%VIVIANA%SALGADO PINEDA%795%84,6527777777778%276%20%Paola Valbuena
1106740354%CAROLINA%RODRIGUEZ PENA%1121%119,365740740741%273%20%Radamel Falcao
1032415835%NATALY%MURCIA GALLO%903%96,1527777777778%234%23%Sara Flores
 Log in time (hours) AHT Age Supervisor
333%234%22%Andres Figueroa
89%267%27%Juan Cuadrado
8%Nelsy Trujillo
77778%247%25%Carmen Cardozo
266%20%Nelsy Trujillo
21%27%Carolina Barrios
9%28%Salomon Rondon
%Nelsy Trujillo
277%24%Oscar Maduro
222%22%Marta Guerra
27%18%Sara Flores
%262%23%Juana Pinzon
4%232%23%Andres Figueroa
82%25%Nelsy Trujillo
239%23%Marta Guerra
4%Carolina Barrios
281%28%Juan Cuadrado
037037%269%28%Paola Valbuena
284%22%Alexander Santos
111%267%20%Nelsy Trujillo
8%Radamel Falcao
%269%24%Alexander Santos
19%246%25%Leonel Messi
5926%273%25%Salomon Rondon
67%249%23%Juana Pinzon
273%25%Tito Vilanova
6%228%20%Leopoldina Chavez
407%251%20%Salomon Rondon
481%227%24%Alexander Santos
6%26%Marta Guerra
%18%Alexander Santos
do Hernandez
%243%24%Juana Pinzon
%Salomon Rondon
33%242%25%Juana Pinzon
0%21%Leonel Messi
481481482%254%18%Sara Flores
20%18%Sara Flores
1%Alexander Santos
21%Salomon Rondon
20%Nelsy Trujillo
96296%273%22%Carolina Barrios
%278%18%Paola Valbuena
Leopoldina Chavez
%22%Salomon Rondon
Salomon Rondon
89%19%Nelsy Trujillo
 o Hernandez
3%270%19%Juan Cuadrado
4%267%28%Radamel Falcao
815%265%25%Nelsy Trujillo
287%20%Radamel Falcao
6%Andres Figueroa
6%Carolina Barrios
8%Sara Flores
278%21%Leopoldina Chavez

%28%Sara Flores
222%247%28%Oscar Maduro
63%225%19%Tito Vilanova
9%252%21%Carmen Cardozo
407%264%24%Nelsy Trujillo
%237%21%Juan Cuadrado
333333333%274%20%Paola Valbuena
9%277%23%Leonel Messi
9%288%21%Paola Valbuena
78%281%20%Andres Figueroa
19%Paola Valbuena
666667%272%19%Juana Pinzon
259259%253%27%Carmen Cardozo
963%266%28%Juana Pinzon
592593%233%26%Nelsy Trujillo
89%277%24%Leonel Messi
26%Oscar Maduro
963%286%20%Salomon Rondon
444%242%27%Leonardo Hernandez
74074%290%27%Leonardo Hernandez
51852%238%22%Paola Valbuena
%244%27%Carmen Cardozo
%267%27%Alexander Santos
278%25%Leonel Messi
78%236%20%Sara Flores
11%275%22%Leonardo Hernandez
7%239%21%Leopoldina Chavez
74%25%Salomon Rondon
25%Carolina Barrios
%285%19%Leonel Messi
90%18%Sara Flores
07407407%231%19%Carmen Cardozo
5556%290%18%Oscar Maduro
07%232%24%Paola Valbuena
81481%233%26%Tito Vilanova
3%263%21%Radamel Falcao
5%220%24%Marta Guerra
9%27%Oscar Maduro
851851852%268%18%Juana Pinzon
6%268%28%Marta Guerra
333%227%19%Leonel Messi
93%256%21%Andres Figueroa
%221%28%Camilo Uribe
62963%245%25%Sara Flores
61%20%Leopoldina Chavez
07407%232%28%Paola Valbuena
19%288%22%Camilo Uribe
6296296%247%18%Carolina Barrios
6%269%27%Carmen Cardozo
25%23%Nelsy Trujillo
22%Leopoldina Chavez
Oscar Maduro
%221%28%Leonel Messi
3%281%26%Leopoldina Chavez

1%Juana Pinzon
444444%276%25%Leonardo Hernandez
4815%272%20%Nelsy Trujillo
34%19%Juan Cuadrado
667%262%27%Andres Figueroa
18519%286%21%Carmen Cardozo
81%252%25%Nelsy Trujillo

%21%Leopoldina Chavez
23%Juana Pinzon
63%261%18%Leonardo Hernandez
%280%27%Nelsy Trujillo
%Carolina Barrios
0%23%Tito Vilanova

33%285%18%Radamel Falcao
444444%271%25%Paola Valbuena
4815%255%27%Salomon Rondon
225%21%Tito Vilanova
%231%21%Paola Valbuena
8518518519%242%28%Oscar Maduro
481481481%286%19%Oscar Maduro
888888889%231%23%Carolina Barrios

93%221%19%Marta Guerra
2%222%24%Juan Cuadrado
2963%242%20%Tito Vilanova
%Tito Vilanova
222222%283%20%Juana Pinzon
 63%227%23%Leonel Messi
7407%264%20%Paola Valbuena
%237%26%Paola Valbuena
1%22%Tito Vilanova
814815%273%19%Juana Pinzon
261%20%Leonel Messi
%231%21%Carmen Cardozo
5556%220%27%Paola Valbuena
33333%269%23%Alexander Santos
2593%242%20%Juana Pinzon
281%24%Andres Figueroa
962963%282%25%Sara Flores
7037%271%21%Leonardo Hernandez
407407407%230%18%Carolina Barrios
%246%21%Camilo Uribe
6%260%28%Salomon Rondon
6%244%18%Leonardo Hernandez
277%19%Andres Figueroa
3%23%Tito Vilanova
1111111111%252%23%Camilo Uribe
%235%25%Leonel Messi
%256%23%Leopoldina Chavez
7%Leopoldina Chavez
33333%234%18%Radamel Falcao
4444444%268%23%Camilo Uribe
4815%227%21%Paola Valbuena
56%229%22%Tito Vilanova
52%26%Leonardo Hernandez
18519%271%25%Oscar Maduro
%237%24%Sara Flores
889%234%21%Andres Figueroa
0%Sara Flores
3%275%26%Tito Vilanova
%232%28%Alexander Santos
962963%224%26%Leopoldina Chavez
04%248%25%Carolina Barrios

%290%24%Carmen Cardozo
%20%Oscar Maduro
33333%260%26%Leopoldina Chavez
4%272%23%Salomon Rondon
228%20%Leonardo Hernandez
6%231%23%Marta Guerra
7%263%26%Camilo Uribe
%250%23%Radamel Falcao
81%222%26%Sara Flores
89%266%24%Paola Valbuena
93%234%25%Oscar Maduro
222222%272%26%Nelsy Trujillo
963%286%27%Juan Cuadrado
14815%265%19%Juan Cuadrado
277%24%Nelsy Trujillo
963%253%25%Andres Figueroa
3333%288%23%Marta Guerra
269%23%Nelsy Trujillo
1482%276%20%Carmen Cardozo
63%255%21%Nelsy Trujillo
255%22%Leonardo Hernandez
%276%22%Carolina Barrios
9%225%24%Tito Vilanova
6%242%20%Leopoldina Chavez
%264%21%Juan Cuadrado
9%287%21%Tito Vilanova
52%251%19%Sara Flores
11111%279%18%Leonardo Hernandez
37037%226%28%Oscar Maduro
66667%230%21%Camilo Uribe
23%28%Leonel Messi
5555556%257%25%Tito Vilanova
0%24%Carolina Barrios
234%24%Andres Figueroa
9%27%Andres Figueroa
4815%267%21%Radamel Falcao
2592593%221%21%Paola Valbuena
2%269%18%Carmen Cardozo
55555556%280%22%Leonel Messi
33333%272%27%Leonel Messi
3%262%18%Marta Guerra
241%20%Leopoldina Chavez
63%242%27%Paola Valbuena
481%288%28%Alexander Santos
889%279%24%Juan Cuadrado
Radamel Falcao
19%Leopoldina Chavez
2222%287%25%Sara Flores
%259%26%Alexander Santos
4815%285%22%Sara Flores
%26%Nelsy Trujillo
62962963%266%25%Camilo Uribe
33%235%27%Leonardo Hernandez
592593%248%21%Tito Vilanova
%287%20%Camilo Uribe
963%287%28%Tito Vilanova
88%18%Andres Figueroa
407%242%22%Oscar Maduro
 18518519%279%22%Marta Guerra
296%234%18%Nelsy Trujillo
70%19%Marta Guerra
9259%282%20%Alexander Santos
%240%25%Oscar Maduro
28%25%Camilo Uribe
263%26%Leonardo Hernandez
%262%20%Camilo Uribe
%20%Radamel Falcao
555556%267%24%Marta Guerra
407407%252%23%Juana Pinzon
481481%266%25%Juana Pinzon
62963%256%19%Leonel Messi
14815%243%27%Marta Guerra
93%251%24%Paola Valbuena
51851852%277%23%Sara Flores
56%280%25%Tito Vilanova
33%273%20%Salomon Rondon
%236%18%Tito Vilanova
481482%221%27%Alexander Santos
62963%275%28%Sara Flores
%27%Radamel Falcao
%25%Nelsy Trujillo
1%Oscar Maduro
44444%285%23%Alexander Santos
778%285%27%Leonardo Hernandez
556%243%27%Marta Guerra
92593%290%18%Salomon Rondon
66667%262%22%Juan Cuadrado
481481%237%24%Radamel Falcao
84%22%Leonardo Hernandez
926%234%27%Tito Vilanova
333333%230%26%Oscar Maduro
8888889%269%21%Paola Valbuena
85%289%28%Juana Pinzon
%259%20%Leopoldina Chavez
037%230%20%Andres Figueroa
286%24%Oscar Maduro
%282%28%Tito Vilanova
%20%Paola Valbuena
273%20%Radamel Falcao
3%Sara Flores
Date Calls Answered Service Level SLA level Accomplishment Days
4/1/2013 24,972 45% SLA Not Achieved Below 90%
4/2/2013 24,959 46% SLA Not Achieved Below 90%
4/3/2013 23,958 59% SLA Not Achieved Below 90%
4/4/2013 17,973 99% SLA Achieved Over 90%
4/5/2013 17,970 98% SLA Achieved Over 90%
4/6/2013 6,445 92% SLA Achieved Over 90%
4/7/2013 1,990 99% SLA Achieved Over 90%
4/8/2013 21,976 79% SLA Not Achieved Below 90%
4/9/2013 21,964 75% SLA Not Achieved Below 90%
4/10/2013 19,965 92% SLA Achieved Over 90%
4/11/2013 17,973 99% SLA Achieved Over 90%
4/12/2013 17,970 98% SLA Achieved Over 90%
4/13/2013 5,950 96% SLA Achieved Over 90%
4/14/2013 1,791 99% SLA Achieved Over 90%
4/15/2013 21,976 98% SLA Achieved Over 90%
4/16/2013 21,964 96% SLA Achieved Over 90%
4/17/2013 19,965 99% SLA Achieved Over 90%
4/18/2013 17,973 99% SLA Achieved Over 90%
4/19/2013 17,970 99% SLA Achieved Over 90%
4/20/2013 5,950 99% SLA Achieved Over 90%
4/21/2013 1,791 99% SLA Achieved Over 90%
4/22/2013 24,972 77% SLA Not Achieved Below 90%
4/23/2013 24,959 73% SLA Not Achieved Below 90%
4/24/2013 23,958 84% SLA Not Achieved Below 90%
4/25/2013 17,973 99% SLA Achieved Over 90%
4/26/2013 17,970 98% SLA Achieved Over 90%
4/27/2013 6,445 98% SLA Achieved Over 90%
4/28/2013 1,990 99% SLA Achieved Over 90%
4/29/2013 21,976 97% SLA Achieved Over 90%
4/30/2013 21,964 92% SLA Achieved Over 90%