AI-Powered Automation

John Davies
WW Marketing for IBM Automation
jrdavies@us.ibm.com

Ravi Katikala
WW Technology Enablement
ravi.katikala@us.ibm.com
 Automation provides
economies of scale
in a digital era

AI accelerates & further

scales automation
Reclaim…

50%
of your time to invest in
what matters most by
applying AI and automation
 With AI-powered Automation:

AI-powered
Automation will
improve business
80%
reduction in manual processes
performance
by making all
information-centric
jobs more productive 50%
less labor cost
AI-powered Automation will improve business performance

Automate business Automate IT and networks Automate data flows

operations to to deliver actionable to improve customer
achieve better insights experiences
performance

IBM offers the only AI-powered solution automating and integrating across
business and IT
Business leaders struggle IT spends time on day-to-day
to automate key processes management and incident
and free employees from resolution, CIOs sacrifice
the mundane work innovation for stability

of decision makers say of IT leaders say they

75% business transformation

requires a fundamental
shift in how work gets done
85% experience frequent,
unplanned downtime

25% 53%
of companies using RPA of businesses have lost
struggle to meet their revenue due to downtime
ROI targets
Evolution to AI-powered Automation

Automation today AI-powered Automation

Collect, organize, and classify vast amounts of
Structured processes and data structured and unstructured data to discover
how your processes run

Siloed automation systems Use a converged IT and business automation

system to decide what and where to automate

Discrete handoffs between

automations and humans Improve human-bot collaboration and
give employees the intelligence to act

Capitalize on insights to proactively

Reactive optimize workflows
AI-powered Automation
Improve business performance by making all information-centric jobs more productive

Automation framework
Discover how your processes run
Collect, organize, and classify vast amounts of data

Decide what and how to automate

Identify and prioritize where automation can boost performance

Act across business and IT

Empower employees with intelligence to achieve desired outcomes

Optimize for continuous improvement

Capitalize on insights to proactively improve workflows
AI-powered Automation: IBM Cloud Paks
Containerized software, foundational automation services and Red Hat OpenShift

Processes and workflows IBM Cloud Pak IBM Cloud Pak IBM Cloud Pak IBM Cloud Pak
for Business for Watson AIOps for Integration for Network
Automation Automation

Automate business Automate IT Automate application and Automate networks

operations to achieve operations to deliver data flows to improve to deliver zero-touch
better performance actionable insights customer experiences operations

80% 50% 3x 6x
reduction in
reduction in less labor cost
faster to integrate customer service
manual processes
response time
IBM Cloud Paks for Automation
The most complete set of business and IT Automation services, powered by AI

Use cases App and infrastructure stability Hybrid cloud integration Site deployment automation
Customer experience

Business operations Platform operations Real-time interactions 4G/5G telco cloud platform

Workforce management AIOps optimization Transactional integrity NFV lifecycle management

IBM Cloud IBM Cloud Pak for IBM Cloud Pak for IBM Cloud Pak IBM Cloud Pak for
Paks Business Automation Watson AIOps for Integration Network Automation
⎻ Workflow and decisions ⎻ Application impact avoidance ⎻ Application integration ⎻ Intent-driven orchestration

⎻ Content services ⎻ Hybrid application management ⎻ API management ⎻ Closed-loop operations

⎻ Operational intelligence ⎻ Observability ⎻ Messaging and events ⎻ Network optimization

Automation foundation

⎻ Robotic Process ⎻ Natural language ⎻ Process and task ⎻ Event detection ⎻ Machine learning ⎻ 3rd Party ⎻ Operational models
Automation interactions mining integrations

IBM Cloud AWS Microsoft Google VMware Private IBM Z End

Azure Cloud IBM LinuxOne points
IBM Power
Systems
IBM Cloud Paks for Automation
Open ecosystem

Ecosystem

IBM Cloud
IBM Cloud Pak for IBM Cloud Pak for IBM Cloud Pak for IBM Cloud Pak for
Paks
Business Automation Watson AIOps Integration Network Automation

Automation foundation

⎻ Robotic Process ⎻ Natural language ⎻ Process and task ⎻ Event detection ⎻ Machine learning ⎻ 3rd Party ⎻ Operational models
Automation interactions mining integrations

IBM Cloud AWS Microsoft Google VMware Private IBM Z End

Azure Cloud IBM LinuxOne points
IBM Power
Systems
What’s new in IBM Watson Orchestrate gives workers their own interactive AI – in the
collaboration tools they use daily – to increase their productivity. With Watson
Cloud Paks for Orchestrate, you can:

Automation: • Automate everyday work yourself

Ask Watson Orchestrate in natural language to automate standard
Watson Orchestrate business processes, such as sending emails, scheduling meetings, and
procuring approvals.

• Self-serve in one tool to interact with the data you need in seconds
Interactive AI for Use Watson Orchestrate to interface with the most popular
professionals business applications, such as Salesforce, SAP, and Workday, to
quickly access and act on the information you need.

• Get your most important work done faster

Automate your work and Employ Watson Orchestrate to access business systems and combine an
reclaim 50% of your time extensible library of skills on-the-fly to proactively engage with you on
complex work central to your job, such as preparing a proposal or business
to focus on what matters plan – customized to your role in sales, operations, HR, and more.
most
Watson Orchestrate is currently in preview as part of the IBM Automation
Cloud Paks. Join the Early Access Program: ibm.biz/orchestrate-eap
Successful businesses transform with AI-powered Automation
Use cases App and infrastructure stability Hybrid cloud integration Site deployment automation
Customer experience

Business operations Platform operations Real-time interactions 4G/5G telco cloud platform

Workforce management AIOps optimization Transactional integrity NFV lifecycle management

Success
Stories

90% decrease in process Uncovered new insights Processed 94 million 83% reduction in network
completion times hidden in unstructured eligibility requests yearly incident response time
data

Used RPA to automate repetitive, Investigated hidden anomalies and Modernized their application Monitored more than 25,000
manual tasks and processes remediated a long-standing issue landscape, stood up first instance network elements serving 4 million
that had hampered performance of new container platform in 4 subscribers
for months weeks
IBM leads Gartner
IBM ranking: Leader
the market Intelligent Business Process
Management Suites
in automation Gartner Magic Quadrant for
iBPMS, 2019
with AI IBM ranking: Leader
Content Services Platforms
Gartner Magic Quadrant for
iBPMS, 2019
IBM ranking: Leader
Data Science and Machine
Learning Platforms
Gartner Magic Quadrant for Data
Science and Machine Learning, 2021
Ovum
IBM ranking: Leader
Content Services
Ovum Decision Matrix: Content
Services, 2019–20
IDC
IBM ranking: Leader
Intelligent Automation
Services
IDC MarketScape Worldwide
Intelligent Automation Services
Vendor Assessment 2019
Everest Group
IBM ranking: Leader
Business Process Solutions
PEAK Matrix™ Assessment 2020
IBM ranking: Leader
Application Automation
Service
PEAK Matrix™ Assessment 2019
IBM ranking: Leader
IT Infrastructure Services
Automation
PEAK Matrix™ Assessment 2018
Forrester
IBM ranking: Leader
Digital Process Automation
The Forrester Wave: Software for
Digital Process Automation for
Deep Deployment, Q2 2019
IBM ranking: Leader
Digital Decisioning
The Forrester Wave: Digital
Decisioning Platforms, Q4 2020
IBM ranking: Strong
performer
RPA Services
The Forrester Wave: Robotic
Process Automation Services,
Q4 2019
HSA
IBM ranking: Leader
Capture
HSA Capture Market Matrix, 2019
IBM Automation expertise across industries

Global capabilities Broad experience Deep expertise

>14,000 >5,000 >15

Automation practitioners Automation customers Industry and
domain heatmaps

3,000 >3,800 9,262

IBM Research staff in 19 Bots, runtime scripts U.S. Patents in 2019, the most
locations across six continents and automata deployed ever awarded to a U.S. company
Get started with IBM

Automate work to improve Expert opinions Hands-on Latest news

experiences, productivity, experience
Download the Forrester Book a virtual consultation Check out the Automation
and operational efficiency study: Build Resiliency
And Adaptability With
with an expert Learning Hub

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at no cost Insider Newsletter
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Automation and the
for the future of work Paks on the IBM Cloud blog
Future of Work
With IBM Cloud Paks for Business Automation, Try IBM Garage virtually
Watson AIOps, Integration, and Network for free or visit IBM Lab
Services
Automation, you can automate both IT and
LOB workflows that run centrally, in networks
and all the way to the edge.