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IBM Process Mining Client Presentation
IBM Process Mining Client Presentation
IBM Process Mining Client Presentation
Client Presentation
Stefano Pedrazzi
WW Process Mining Sales Leader
stefano.pedrazzi@ibm.com
David Keyes
WW Automation Sales
david.keyes@ibm.com
Version 1.1 2022-03-28
IBM Cloud Paks for Automation – Process Mining
Client Presentation
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IBM Cloud / © 2021 IBM Corporation
3
Intelligent automation
will improve business
performance by making in labor value will be released in 2022
all information-centric jobs by employing both automation and AI
more productive
• Process
modeling
• Process
documentation
• DPA
• RPA
• Low code
Sources
Desktop
Data Knowledge
storage base
Cloud
Improve business processes starting
from the digital footprint
Scope:
Actual work done
by employees
Analytics
Extract Task mining Automate
Use cases App and infrastructure stability Hybrid cloud integration Site deployment automation
Customer experience
Business operations Platform operations Real-time interactions 4G/5G telco cloud platform
IBM Cloud IBM Cloud Pak for IBM Cloud Pak for IBM Cloud Pak IBM Cloud Pak for
Paks Business Automation Watson AIOps for Integration Network Automation
⎻ Workflow and decisions ⎻ Application impact avoidance ⎻ Application integration ⎻ Intent-driven orchestration
Automation foundation
⎻ Robotic Process ⎻ Natural language ⎻ Process and task ⎻ Event detection ⎻ Machine learning ⎻ 3rd Party ⎻ Operational models
Automation interactions mining integrations
Document Processing
AI Ingestion
Why is IBM different?
IBM Process Mining can derive an extremely precise model of your
processes and enable you to pursue continuous improvement initiatives
with a low-cost and fail-fast approach.
KEY DIFFERENTIATORS
4 5 6
7 8 9
IBM DataStage,
ERP
App Connect,
Talend, …
CRM Data source, data mapping
Extract
Transform
Transactions HR
Load (ETL)*
BAW
Task Mining
User desktop
actions
– Instantly visualize
the real processes
– Highest wait-time
and durations show
potential bottlenecks
– Discover cost of
non-conformance,
fitness level Non-conformant activity
– Run a root-cause analysis and transitions
– Export BPMN to
any Business Process
Automation tool that
supports BPMN for
finer modelling
– Customizable business
dashboards built from
widgets with low-code
user interface
Context
Benefits of task mining and recognition
process mining integration:
4. By combining Process
Mining and Task Mining
data we can get automation
recommendations.
Process mining
use cases
Case study: A digital transformation journey
Challenges: Results:
– Improve internal efficiency
– Improve customer experience 85% Cost savings in back-
office service closures
Rolled out
processes
Targeted
processes 20% Overall cost
reduction
Case study: After sales customer service
Fashion company:
Challenges:
– Reduce time
– Cost of customer request management
Solution: Results:
– Process discovery and analysis
– Request classification with AI
– Solution automation with RPA
90% (27 days) Completion
time average reduction
Area of impact
9%
FTE savings for
Use case result
Automation
Working country of Italy
capital
$1M
Global increase of
Approve Goods and
cash flow availability
Purchase Purchase
request order
and send services Invoice Payment for every $1B spent
PO receipt
9% Maverick Discount
Deviations
buyings losses
Next steps
IBM Process Mining
Today Future
IBM Automation / © 2021 IBM Corporation
35
Next steps
Implement a real
project in weeks with
See IBM Process a Quick Win Pilot
Mining in action Demonstrate immediate value to
Ask your sales representative your LOB end-users with your first
to see the solution live ‘Quick Win’ in 6+6 weeks
01 02 03
First Lastname
Job Title
—
firstlastname@us.ibm.com
+1-555-666-5555
ibm.com
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