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Criticism of Wal-Mart
Criticism of Wal-Mart
A typical Wal-Mart Supercenter in Madison Heights, Virginia Wal-Mart has been subject to criticism by various groups and individuals. Labor unions, community groups, grassroots organizations, religious organizations, and environmental groups protest against Wal-Mart, the company's policies and business practices, and WalMart customers.[1][2][3] Other areas of criticism include the corporation's foreign product sourcing, treatment of product suppliers, environmental practices, the use of public subsidies, and the company's security policies.[4] Wal-Mart denies doing anything wrong and maintains that low prices are the result of efficiency.[5][6][7] In 2005, labor unions created new organizations and websites to influence public opinion against Wal-Mart, including Wake Up Wal-Mart (United Food and Commercial Workers) and Wal-Mart Watch (Service Employees International Union). By the end of 2005, Wal-Mart had launched Working Families for Wal-Mart to counter criticisms made by these groups. Additional efforts to counter criticism include launching a public relations campaign in 2005 through its public relations website,[8] which included several television commercials. The company retained the public relations firm Edelman to interact with the press and respond to negative or biased media reports,[9] and has started interacting directly with bloggers by sending them news, suggesting topics for postings, and sometimes inviting them to visit Walmart's corporate headquarters.[10] Economists at the Cato Institute suggest that Wal-Mart is a success because it sells products that people want to buy at low prices, satisfying customer's wants and needs. However, Wal-Mart critics argue at the same time Wal-Mart's lower prices draw customers away from other smaller businesses, hurting the community.[11][12]
Contents
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1 Local communities 2 Allegations of predatory pricing and supplier issues 3 Employee and labor relations o 3.1 Wages o 3.2 Working conditions 3.2.1 Child labor violations 3.2.2 Use of illegal workers o 3.3 Health insurance o 3.4 Labor union opposition 4 Imports and globalization o 4.1 Overseas labor concerns 5 Product selection 6 Taxes 7 See also 8 References 9 External links
Wal-Mart opened its Teotihuacan Superstore near the Pyramid of the Moon (shown) amid community protests. When Wal-Mart plans new store locations, activists sometimes oppose the new store and attempt to block its construction. Opponents to the new Wal-Mart cite concerns such as traffic congestion, environment problems, public safety, absentee landlordism, bad public relations, low wages and benefits, and predatory pricing.[13][14][15][16][17] Opposition sometimes includes protest marches by competitors, activists, labor unions, and religious groups.[18][19][20] In some instances, activists demonstrated opposition by causing property damage to store buildings or by creating bomb scares.[21][22] Some city councils have denied permits to developers if they plan to include a Wal-Mart in their project. Those
who defend Wal-Mart cite consumer choice and supposed overall benefits to the economy, and object to bringing the issue into the political arena.[23] A Wal-Mart Superstore opened in 2004 in Mexico, 1.9 miles away from the historic Teotihuacan archaeological site and Pyramid of the Moon.[24] Although Wal-Mart's proposal received protest and media attention, the location was supported by Mexico's National Anthropology Institute, the United Nations, and the Paris-based International Council on Monuments and Sites.[25] Local merchants, helped by environmental groups and anti-globalization groups opposed the construction,[26] and poet Homero Aridjis joined the protest characterizing the opening as "supremely symbolic" and "...like planting the staff of globalization in the heart of ancient Mexico."[27] Archaeologists oversaw construction and discovered a small clay and stone altar along with some other artifacts where the store's parking lot is now located.[24] In 1998, Wal-Mart proposed construction of a store off Charlotte Pike near Nashville, Tennessee. The building site was home to both Native American burial grounds and a Civil War battle site. Protests were mounted by Native Americans and Civil War interest groups, but the Wal-Mart store was eventually constructed after moving graves and some modifications of the site so as not to interfere with the battlefield.[28] Civil War relics were also discovered at the site. The project developers donated land to permit access to the Civil War historic site.[29] The Indian burials were removed and re-buried.[28]
their prices. Wal-Mart won appeal of the ruling, then the German Supreme Court overturned the appeal.[17] Wal-Mart has since sold its stores in Germany. Wal-Mart has been accused of using monopsony power to force its suppliers into selfdefeating practices. For example, Barry C. Lynn, a senior fellow at the New America Foundation (a think tank), argues that Wal-Mart's constant demand for lower prices caused Kraft Foods to "shut down thirty-nine plants, to let go [of] 13,500 workers, and to eliminate a quarter of its products."[32] Kraft was unable to compete with other suppliers and claims the cost of production had gone up due to higher energy and raw material costs. Lynn argues that in a free market, Kraft could have passed those costs on to its distributors and ultimately consumers.[32] For example, most Wal-Mart store pharmacies fill many generic prescriptions for $4 for a month's supply. However, in California and ten other states, complaints from other pharmacies has resulted in Wal-Mart being required to charge at least $9 for a month's supply of certain drugs.[33]
[edit] Wages
The activist group Los Angeles Alliance for a New Economy (LAANE) said "in 2006 Wal-Mart reports that full time hourly associates received, on average, $10.11 an hour." It further calculated that working 34 hours per week an employee earns $17,874 per year and claimed that is about twenty percent less than the average retail worker. (The number of hours the "average retail worker" worked was not specified) The report from LAANE further opines that this pay is "over $10,000 less than what the average two-person family needs."[36] Wal-Mart managers are judged, in part, based on their ability to control payroll costs. Some say this puts extra pressure on higher-paid workers to be more productive.[37] By contrast, Wal-Mart insists its wages are generally in line with the current local market in retail labor,[38] although direct comparisons are complicated because Wal-Mart employs more part time workers, and the company's more extensive training, supervision, and automation provides opportunity to workers with little or no experience or skills,
which may account for wage differences. Wal-Mart grants "full time" benefits to those working as little as 34 hours per week, but does not limit workers to just 34 hours per week. The company does control labor costs by such ways as discouraging overtime, and by the alleged use of "off the clock" labor. There have been numerous lawsuits against Wal-Mart by former employees because of this problem.[39] Other critics have noted that in 2001, the average wage for a Wal-Mart Sales Clerk was $8.23 per hour, or $13,861 a year, while the federal poverty line for a family of three was $14,630.[40] Wal-Mart founder Sam Walton once said, "I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, lowbenefit model of employment."[41] In August 2006, Wal-Mart announced that it would roll out an average pay increase of 6% for all new hires at 1,200 U.S. Wal-Mart and Sam's Club locations, but the same time would institute pay caps on veteran workers.[42] While Wal-Mart maintains that the measures are necessary to stay competitive, critics believe that the salary caps are primarily an effort to push higher-paid veteran workers out of the company.[42] Because Wal-Mart employs part-time and relatively low paid workers, some workers may partially qualify for state welfare programs. This has led critics to claim that WalMart increases the burden on taxpayer-funded services.[43][44] A 2002 survey by the state of Georgia's subsidized healthcare system, PeachCare, found that Wal-Mart was the largest private employer of parents of children enrolled in its program; one quarter of the employees of Georgia Wal-Marts qualified to enroll their children in the federal subsidized healthcare system Medicaid.[45] A 2004 study at the University of California, Berkeley charges that Wal-Mart's low wages and benefits are insufficient, and although decreasing the burden on the social safety net to some extent, California taxpayers still pay $86 million a year to Walmart employees.[46][47]
United States. (9th circuit 2007) Dr. William Bliebly who evaluated Wal-Marts employment policies "against what social science research shows to be factors that create and sustain bias and those that minimize bias (Bliebly) and he finished by saying, the men and women not being created equal in the workforce is what Wal-Mart is doing and what they should essentially not be doing. On October 16, 2006, approximately 200 workers on the morning shift at a Wal-Mart Super Center in Hialeah Gardens, Florida walked out in protest against new store policies and rallied outside the store, shouting "We want justice" and criticizing the company's recent policies as "inhuman."[53] This marks the first time that Wal-Mart has faced a worker-led revolt of such scale, according to both employees and the company.[53] Reasons for the revolt included cutting full-time hours, a new attendance policy, and pay caps that the company imposed in August 2006, compelling workers to be available to work any shift (day, swing or night), and that shifts would be assigned by computers at corporate headquarters and not by local managers. Wal-Mart quickly held talks with the workers, addressing their concerns.[53] Wal-Mart asserts that its policy permits associates to air grievances without fear of retaliation.[54] The 2004 report by U.S. representative George Miller alleged that in ten percent of WalMart's stores, nighttime employees were locked inside, holding them prisoner.[55] There has been some concern that Wal-Mart's policy of locking its nighttime employees in the building has been implicated in a longer response time to dealing with various employee emergencies, or weather conditions such as hurricanes in Florida.[56] Wal-Mart said this policy was to protect the workers, and the store's contents, in high-crime areas and acknowledges that some employees were inconvenienced in some instances for up to an hour as they had trouble locating a manager with the key. However, fire officials confirm that at no time were fire exits locked or employees blocked from escape. Wal-Mart has advised all stores to ensure the door keys are available on site at all times.[56] The issue has become less of a problem with the increase in the number of twenty-four hour stores.
illegal immigrants as they had been helping the federal government with an investigation for the previous three years.[58] Some critics said that Wal-Mart directly hired illegal immigrants, while Wal-Mart claims they were employed by contractors who won bids to work for Wal-Mart.[59] On October 23, 2003, federal agents raided 61 Wal-Mart stores in 21 U.S. states in a crackdown known as "Operation Rollback," resulting in the arrests of 250 nightshift janitors who were undocumented.[60] Following the arrests, a grand jury convened to consider charging Wal-Mart executives with labor racketeering crimes for knowingly allowing illegal immigrants to work at their stores.[60] The workers themselves were employed by agencies Wal-Mart contracted with for cleaning services.[60] Wal-Mart blamed the contractors, but federal investigators point to wiretapped conversations showing that executives knew some workers did not have the right papers.[60] The October 2003 raid was not the first time Wal-Mart was found using unauthorized workers. Earlier raids in 1998 and 2001 resulted in the arrests of 100 workers without documentation located at Wal-Mart stores around the country.[61] In November 2005, 125 alleged undocumented immigrants were arrested while working on construction of a new Wal-Mart distribution center in eastern Pennsylvania.[62] According to Wal-Mart, the workers were employees of Wal-Mart's construction subcontractor.
as attracting a younger, implicitly healthier work force by offering education benefits.[69] The memo also suggested giving sedentary Wal-Mart staffers, such as cashiers, more physically demanding tasks, such as "cart-gathering," and eliminating full-time positions in favor of hiring part-time employees who would be ineligible for the more expensive health insurance and several policy proposals which may violate the Americans with Disabilities Act of 1990.[69] The memo also accused Wal-Mart's lower paid employees of abusing emergency room visits, "possibly due to their prior experience with programs such as Medicaid," whereas such visits may actually be due to the reduced ability of uninsured or underinsured people to make timely appointments to see a regular physician. [69] Critics point to this internal memo as evidence that Wal-Mart purports to be generous with its employee benefits, while in reality the company is working to cut such benefits by reducing the number of full-time and long-term employees and discouraging supposedly unhealthy people from working at Wal-Mart. On January 12, 2006, the Maryland legislature enacted a law requiring that all corporations with more than 10,000 employees in the state spend at least eight percent of their payroll on employee benefits, or pay into a state fund for the uninsured.[70] WalMart, with about 17,000 employees in Maryland, was the only known company to not meet this requirement before the bill passed. On July 7, 2006, the Maryland law was overturned in federal court by a U.S. District judge who held that a federal law, the Employee Retirement Income Security Act (ERISA), preempted the Maryland law. In his opinion, the judge said that the law would "hurt Wal-Mart by imposing the administrative burden of tracking benefits in Maryland differently than in other states."[71] Similar legislation in Wisconsin days later was defeated in the state legislature. On April 17, 2006, Wal-Mart announced it was making a health care plan available to part-time workers after one year of service, instead of the prior two-year requirement.[72] One criticism of the new plan is that it provides benefit only after a $1,000 deductible is paid ($3,000 for a family). These deductibles may financially be out of reach for eligible part-time workers. Wal-Mart estimates this change can add 150,000 workers to health coverage plans, if all who are eligible take part. By January 2007, the number of workers enrolled in the company's health care plans increased by 8%, which Wal-Mart attributed to the introduction of less expensive insurance policies.[73] However, even with this increase, less than half of Wal-Mart's employees, or 47.4%, received health insurance through the company, with 10%, or 130,000, receiving no coverage at all.[73] In October 2001, a class action sexual discrimination lawsuit, Mauldin v. Wal-Mart Stores, Inc., was filed against Wal-Mart challenging the company's denial of health insurance coverage for prescription contraceptives. The lawsuit was certified for class action status, but later dropped by the plaintiffs in 2006 once Wal-Mart agreed to change its health insurance policies.[74] In March 2008, Wal-Mart sued a former Wal-Mart employee to recover the money it spent for her health care after she was brain-damaged in a car accident. Wal-Mart sued the former employee after she received a settlement from the accident, citing that
company policy forbids employees from receiving coverage if they also win a settlement in a lawsuit. After a wave of bad publicity, Wal-Mart dropped its suit.[75] New, full-time Wal-Mart associates must work at least six months before being eligible to purchase the company's primary health insurance.
Coughlin pleaded guilty to stealing money, merchandise, and gift cards from Wal-Mart, but avoided prison time due to his poor health. He was sentenced to five years probation and required to pay a $50,000 fine and $411,000 in restitution to Wal-Mart and the Internal Revenue Service. A U.S. attorney has stated that no evidence was found to back up Coughlin's initial claims, and Wal-Mart continues to deny the existence of the antiunion program, though Coughlin himself apparently restated those claims to reporters after his sentencing.[85] Wal-Mart has also had some run-ins with the German Ver.di labor union as well.[86] These issues, combined with cultural differences and low performing stores, led WalMart to pull out of the German market entirely in 2006.[87] In August 2006, Wal-Mart announced that it would allow workers at all of its Chinese stores to become members of trade unions, and that the company would work with the state-sanctioned All-China Federation of Trade Unions (ACFTU) on representation for its 28,000 staff.[88][89]
Wal-Mart has been criticized for not providing adequate supervision of its foreign suppliers. It has also been criticized for using sweatshops and prison labor. For example, in 1995, Chinese dissident Harry Wu charged that Wal-Mart was contracting prison labor in Guangdong Province. However, Wal-Mart says it does not use prison labor.[96] There have also been reports of teenagers in Bangladesh working in sweatshops 80 hours per week at $0.14 per hour, for Wal-Mart supplier Beximco. The documentary film WalMart: The High Cost of Low Price shows images of factories that produce goods for WalMart that appear in poor condition, and factory workers subject to abuse and conditions the documentary producers consider inhumane. According to Wal-Mart and many self-described advocates of free trade, comparisons of wage levels between vastly different countries is not a useful way to assess the fairness of a trade policy. The company also points out that wages paid to overseas workers are comparable to or exceed local prevailing wages. In that case, the company claims that the overseas manufacturing jobs it creates are often an improvement in the quality of life for its employees. They have also drawn attention to the fact that factory jobs with its suppliers are often safer and healthier than local alternatives, which may include prostitution, the drug trade, or scavenging. Wal-Mart currently uses monitoring which critics say is inadequate and "leaves outsiders unable to verify" conditions. Since Wal-Mart will not release its audits or factory names, outside organizations are left to simply take Wal-Mart's word.[97] Critics suggest an agency such as Social Accountability International or the Fair Labor Association should do the monitoring. In 2004, Wal-Mart began working with Business for Social Responsibility, a San Francisco, California-based nonprofit organization, to reach out to groups active in monitoring overseas plants.[98] In June 2006, Wal-Mart was excluded from the investment portfolio of The Government Pension Fund of Norway, which held stock values of about US$ 430 million in the company, due to a social audit into alleged labor rights violations in Wal-Mart operations in the United States, Canada, Latin America, Africa, and Asia.[99] Although Wal-Mart did not respond to questions from the fund's auditors, it later claimed the decision "don't appear to be based on complete information".[100]
Since 1991, Wal-Mart also has not carried music albums marked with the Recording Industry Association of America's (RIAA's) Parental Advisory Label (contradictory to the allowance of R-rated movies and video games rated Mature), although it carries edited versions of such albums, with obscenities removed or overdubbed with less offensive lyrics.[103] In one example in 2005, Wal-Mart rejected the original cover of country singer Willie Nelson's reggae album, Countryman, which featured marijuana leaves, in an apparent pro-marijuana statement. To satisfy Wal-Mart, the record label, Lost Highway Records, issued the album with an alternate cover, without recalling the original cover. Wal-Mart has never carried Marilyn Manson albums, solely because of the controversy surrounding the group, but recently began selling Nine Inch Nails albums after rejecting them for years.[104] In fact, some albums that do not carry "Parental Advisory" stickers, include profanities and are not edited. Such albums include Pink Floyd's The Dark Side of the Moon and Arctic Monkeys' Whatever People Say I Am, That's What I'm Not. In 2009 Green Day refused to make an edited version of their album 21st Century Breakdown for Wal-Mart, with frontman Billie Joe Armstrong claiming You feel like you're in 1953 or something, thus the album is not carried by Wal-Mart stores. However, Wal-Mart's policy on carrying albums with the Parental Advisory Label seems to vary by country, as albums containing the label can be found in Canadian WalMart stores, for example. In 1999, Wal-Mart announced that it would not stock emergency contraception pills in its pharmacies, not citing any particular reasons except for a "business decision" that was made earlier.[105] The move was criticized by family planning advocates, citing that women in small towns where Wal-Mart pharmacies had little competition would have greater difficulties in obtaining the drug.[105] The decision was challenged in 2006, as three Massachusetts women filed suit against the company after they were unable to purchase emergency contraception at their local Wal-Mart stores,[106] resulting in a ruling that required Wal-Mart to stock the drug in all of its pharmacies in Massachusetts.[106] Expecting that other states would soon do the same, Wal-Mart reversed its policy and announced that it would begin to stock the drug nationwide,[106] while at the same time maintaining its conscientious objection policy, allowing any Wal-Mart pharmacy employee who does not feel comfortable dispensing a prescription to refer customers to another pharmacy.[106] Wal-Mart has also been criticized for selling some controversial products. For example, in 2004 Wal-Mart carried the anti-Semitic forgery[107] The Protocols of the Elders of Zion in its online catalogue and Wal-Mart's online product description suggested the text might be genuine. The Jewish civil rights organization the Anti-Defamation League wrote to the President of Wal-Mart on September 2008 noting the text, "has been the major weapon in the arsenals of anti-Semites around the world," and called on Wal-Mart to, "unequivocally state the nature of the book and to disassociate itself from any endorsement of it."[108] Wal-Mart stopped selling the book shortly thereafter. In October 2004, Wal-Mart canceled its order for The Daily Show's America (The Book) after discovering a page that depicts each US Supreme Court judge nude. A week later, it returned copies of comedian George Carlin's When Will Jesus Bring the Pork Chops?,
with a cover recreating The Last Supper with Jesus' seat empty and Carlin (an avowed atheist) seated next to it. The company claimed that the copies were shipped to it by mistake and a Wal-Mart spokeswoman said she did not "believe this particular product would appeal" to its customer base.[109] In January 2006, Wal-Mart was criticized for the recommendation system on its website which suggested that some black-related DVDs, such as Introducing Dorothy Dandridge and documentaries on Baptist minister and civil rights leader Martin Luther King, Jr. were similar to the Planet of the Apes television series DVD box set. It quickly corrected the page, saying that it was a software glitch, but ultimately blamed the matter on human error.[110]
[edit] Taxes
Until the mid-1990s, Wal-Mart took out corporate-owned life insurance policies on its employees including "low-level" employees such as janitors, cashiers, cart pushers, and stockers. This type of insurance is usually purchased to cover a company against financial loss when a high-ranking employee dies, and is usually known as "Key Man Insurance." Critics derided Wal-Mart as buying what they called "Dead Peasants Insurance" or "Janitor Insurance." Critics, as well as the U.S. Internal Revenue Service, charge that the company was trying to profit from the deaths of its employees, and take advantage of the tax law which allowed it to deduct the premiums. The practice was stopped in the mid1990s when the federal government closed the tax deduction and began to pursue WalMart for back taxes.