RAHUL KOLI

SUMMARY
• "Highly motivated Front office associate with a passion for
delivering exceptional customer service. Skilled in effective
communication and fostering positive relationships with customers
and team members. Eager to contribute dynamic energy and strong
interpersonal skills to the front office department. Dedicated to
ensuring a memorable dining experience for guests."

EXPERIENCE CONTACT
Associate Front office , 05/2023 - Current Address: Pune , India 411044
Pride Hotels & Resorts - Pune Phone: +91 9604083806
 Identified and resolved customer needs promptly and Email: rahul.koli0155@gmail.com
efficiently.
 Communicated ideas clearly across multiple channels to assist
staff.
 Answered telephone calls to offer information, direct callers SKILLS
and take messages.
• Front Office Operations
 Handled photocopying documents, updating files and faxing
communications for staff. • Reservation Systems
 Responded to incoming requests for information or forwarded • Inventory Management
to appropriate individual. • Hospitality Industry Knowledge
 Processed large amounts of data and independently resolved
• Reception Computer Systems
discrepancies.
• Customer service orientated
Hotel Management Intern, 11/2021 - 02/2022 • Event setup
Sheraton Grand Pune Bund Garden Hotel - Pune, India • High volume events

• Acquired training in 4+ departments including front office,

housekeeping, food and beverage service, and food production, in
addition to overseeing operations in the purchase department
• Gained hands-on experience in guest service management and
acquired proficiency in food handling, ensuring the delivery of
exceptional service to guests with 100% guest satisfaction
• Managed all aspects of a 177-room hotel, including room operations,
guest services, and ensuring adherence to cleanliness and comfort
standards.

CERTIFICATIONS
• MS-Certification in Information Technology
• Certified in English Type Writing by MSC

WEBSITES, PORTFOLIOS AND PROFILES

https://www.linkedin.com/in/rahul-koli-7a1b48218

PROJECTS
The Effect of Global Trends on Hospitality Industry After Covid 2019,
Demonstrated a keen understanding of the challenges posed by the
COVID-19 pandemic on the hospitality industry, including the need to
restore consumer confidence & adapt to new guidelines. Proactively
contributed to the development of innovative solutions for the
hospitality sector, including implementing contactless logistics,
creating specialized menus for delivery, and considering packaging as
an integral part of the online delivery experience. Acknowledged the
importance of social experiences in hospitality while recognizing the
evolving landscape and the necessity for continuous research and
adaptation to effectively address the impact of COVID-19 on the global
tourism and hospitality sectors.

EDUCATION
B.SC Hospitality Studies, 07/2023
Sinhgad Institute of Hotel Management & Catering Tech
Final Grade: 80 %( A)

Maharashtra State Board (HSC), HSC , 02/2017

Late Basavarja Patil Jr College Shegaon - Shegaon, MH

CAREER GOALS
• To advance my career in the hospitality industry by continually
expanding my knowledge and skills in Front office service. I aspire to
take on leadership roles, such as a supervisor or manager, within
renowned establishments, ultimately striving for excellence in guest
satisfaction and team management.

LANGUAGES
English, Marathi, hindi, Kannada: First Language
English: B2

Upper Intermediate

PERSONAL INFORMATIOIN
• Date Of Birth 07/08/1999
• Nationality : Indian

INTERESTS
•
Playing Cricket.
Spending quality time with my family.