Professional Documents
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3300 Service Manual
3300 Service Manual
Service Manual
Rev A
10391431
Revision History
II
About This Manual
Revision: Rev A
The user must read the manual carefully to prevent potential losses and
damages.
Please read warnings, cautions, and notes carefully.
For daily operations, it is recommended to refer to the manual at any time.
Copyright
Customer Assistance
III
Philips Ultrasound, Inc.
22100 Bothell Everett Hwy
Bothell, WA 98021-8431 USA
425-487-7000 or 800-426-2670
www.healthcare.philips.com/ultrasound
IV
Symbol Descriptions
!!
WARNING Attention symbol
!!
CAUTION CAUTION SYMBOL
Note Note Description
V
3300 G_W_C Manual Name
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3300 G_W_C Service Manul
General Information
Introduction
This section describes the contents of the manual, and provides a general
overview and physical description of the 3300 G_W_C Diagnostic Ultra-
sound System and summarizes system application, feature, and regulatory
information.
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3300 G_W_C Service Manul
System Overview
1.1.1 Applications
The clinical options or applications, for each transducer available for the
system are listed here.
• 2D
• 3D/4D
• Anatomical M-mode
• Color mode
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System Overview
• CW Doppler
• Color Power Angio (CPA) imaging
• Doppler iSCAN Intelligent Optimization
• Duplex and Triplex
• Freehand 3D
• Frequency Compound Imaging
• Iscan Intelligent Optimization
• M-mode
• Panoramic Imaging
• PW Doppler
• Special Compound Imaging
• Tissue Harmonic Imaging
• Tissue Doppler Imaging (TDI)
1.1.3 Transducer
• C6-2
• C8-5
• C9-4v
• L12-4
• S4-2
• S8-3
• V6-2
1.1.4 Languages
• English
• Genman
• Spanish
The system ships from the factory with all of the software options option,
allowing those options to operate. The purchased options are enabled at
the factory. Options purchased later are enabled in the field. For more
information on the software options available, see the system user manu-
als.
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3300 G_W_C Service Manul
System Overview
• A User Manual
• An Acoustic Output Tables document
• A Shared Roles for System and Data Security document
• An AIUM Medical Ultrasound Safety booklet
• Help
The system video monitor is a 21.5 inch widescreen LCD color display.
Customers can order transducer covers and biopsy guides from CIVCO
Medical Solutions:
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3300 G_W_C Service Manul
Specifications
1.2 Specifications
Dimensions
• 3300 G_W_C systems with jiont arm height (bottom of caster to top
of monitor):
Weight
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3300 G_W_C Service Manul
System Administration
Operating Environment
Storage Environment
The system options information can be found on the system Options screen
(touch Setup, click the Options tab and then Options).
Information in the Status column in the Options window indicates the sta-
tus of each application:
When you receive your system, the options you purchased are installed
and enabled. At some points, however, you may need to install a new
option, remove an option, or disable an option.
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System Administration
1) Touch Utilities.
2) Touch Setup.
3) Click the Options tab.
4) Click the Options button.
5) In the Options window, perform one of the following:
• To install an option with an access code, select an option, click
Install, and type the access number.
• To install an option from removable media, insert the media and
click Install from File.
• To permanently remove an option, click Remove. A password is
required to prevent accidental deletion of an option. Note the
confirmation number.
• To temporarily disable an option, clear the appropriate check box.
To re-enable an option, select the appropriate check box.
6) Click OK.
Information in the Status column in the Options window indicates the sta-
tus of each application.
You can use the following types of removable media with your system:
Removable media is most often used to back up and restore presets and
other system settings. You can also use removable media to store images,
studies, and reports, as well as save obstetric trending data.
Cautions:
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CDs and DVDs
display. To correct the problem, eject the DVD and restart the
system.
Note The system includes four USB ports for USB storage
devices. Two standard USB ports are conveniently located
on the left side of the touch screen. If your USB device
requires additional power (such as some USB external
hard drives), use one of the two USB ports on the rear
panel of the system.
Note The system only supports USB devices that have a sin-
glepartition hard drive.
DVD and CD media are available in a number of types. Not all media types
are fully compatible with the system DVD drive.
Multiple studies can be written to a disc, up to the limit of its capacity. This
includes moving a single DVD or CD between different 3300 G_W_C Diag-
nostic Ultrasound Systems and writing studies from each system to the
disc. The DVD can be used to record studies among different 3300
G_W_C systems. The RW type DVD must be erased before using it.
The following disc types can be used in the system DVD drive:
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USB Devices
The DVD drive and the system accept both CD-R and CD-RW disc types,
but writing data to a CD-RW disc takes much longer and does not provide
the same quality recording, so it is not recommended.
The 3300 G_W_C Diagnostic Ultrasound Systems provide USB ports. The
system USB ports can be used to connect USB storage devices. Such
devices include USB memory devices and USB hard disk drives. Read the
following information before using USB storage devices.
Note There are differences between the USB ports, some USB
devices may work in one port and not in another. If you
enconter a problem in one port, try one or each of the oth-
ers;
Note You should not use more than two USB devices at a time;
Note USB flash memory drives that do not use or contain any
antivirus or other executable software;
Note USB hard disk devices that require 500 mA or less per USB
port;
!!
WARNING Connecting externally powered USB hard
disk drives to the system involves electrical
safety risks. If you connect disk drives to
the system, you must observe the electrical
safety warnings in the “Safety” section of
the User Manual. PHILIPS recommends that
you use only USB hard disk drives powered
from the USB connector, or use USB memory
devices.
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Safety
Section 2 Safety
Introduction
This section summarizes the safety information for the 3300 G_W_C
Diagnostic Ultrasound System. These safety concerns apply to patients,
operators and service engineers.
Please read this and related information before using or servicing a PHIL-
IPS ultrasound system. It applies to the ultrasound system, transducers,
recording devices, and any optional equipment.
This system is intended for use by, or by the order of, and under the super-
vision of a licensed physician qualified to direct the use of the device.
CLASS I EQUIPMENT
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Acoustic Output Power
Continuous operation
!!
WARNING Do not modify this equipment without
authorization of the manufacturer.
The best diagnostic image is obtained under the minimum power output.
Use the following four power points to represent the index's display crite-
ria:
Using the power index in the System Setup menu Display index is based
on local system setup, Preset configuration, and Image model.
NOTICE
The System Setup selects any index of the four power indexes on the
menu of the system Setup menu at any time.
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Acoustic Statement
For additional information on acoustic power settings and the power index,
see the acoustic output information provided with the system.
Choose the transducer component that is suitable for the focus depth to be
checked. Then use the image control to adjust the image precision.
EX:
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Automatic Index Selection
Please see Specific sound output value and accuracy: 3300 G_W_C Diag-
nostic Ultrasound System Acoustic output table.
Note The system Setup selects any index of the four setting
Power index in real-time.
If no mechanical index is used to set the conditions for display, and transc-
ranial presupposition is activated, and satisfy any of the following condi-
tions, the soft tissue heat index will be displayed:
IV) The activated image mode is the Doppler spectrum mode (the
2D activity mode is closed).
When the bone thermal index is displayed with Normal
Settings.
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Exposure Risk
If no mechanical index is used to set the conditions for display, and transc-
ranial presupposition is activated, and satisfy any of the following condi-
tions, the soft tissue heat index will be displayed:
If the user selects ODS instead of Normal Settings display, the selected
index type is displayed in the form of sound power and is not related to the
image mode, the transducer component and preset Settings.
The value of the index is not the exact value of the patient's potential bio-
electricity, but potential bioelectricity is proportional to the display value.
Use it as much as possible to reduce the value of the index.
!!
WARNING The ODS power index formula is defined in
terms of the least ideal conditions for
patients. For some patients, the actual con-
dition is better than the index indicated if
the operator may reduce the exposure as
appropriate.
When using the imaging system in the operating room, do not switch the
system power switch; make sure the system is powered on before opera-
tion until the operation is over.
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Eclectic Warning
!!
WARNING Do not use foot switch in the operating
room.
Only qualified service engineers can remove the system hood. (Trim the
shell and control panel) the circuit in the accidental contact system can
cause serious damage.
Only use the power cord with the machine. Connect to the socket with pro-
tective grounding.
!!
WARNING Failure to comply with these warnings may
affect the personal safety of patients and
operators.
!!
WARNING No life-supporting equipment should be
connected to an ultrasonic diagnostic device
in the same circuit.
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Glutaraldehyde Exposure
The U.S. occupational safety and health administration (OSHA) has issued
regulations regarding the allowable exposure of glutaraldehyde in the
working environment. The products sold by our company do not include
agents based on glutaraldehyde. This kind of disinfectant is recommended
to be used for the sterilization of the Biopsy transducer components.
!!
WARNING Reduce the exposure of glutaraldehyde to
the minimum; maintain good ventilation;
and properly protect the eyes and skin.
When moving the instrument, please use the protective measures dscribed
in this section.
When moving the instrument, please use the protective measures dscribed
in this section.
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Move System
!!
WARNING Make sure the straps are securely strapped
to the cart.
Note When moving the system from one place to another, fol-
low the steps below to take precautions
Moving the system
• Make sure the system plug has been pulled out.
• Release the wheel lock before moving the system.
• Move system.
• After the system is moved in place, the meshing wheel lock makes
the system fixed.
If the floor at the elevator entrance is uneven, do not lift any part of the
equipment or equipment. If the length of the sloped road exceeds 6 meters
or if the inclination exceeds 5 degrees, move the unit by two persons. (The
wheelchair ramp is usually less than 5 degrees)
Avoid steep slopes above 10 degrees to prevent the instrument from tip-
ping over.
The stability of the system has been tested in accordance with the IEC
60601-1 test protocol. The protocol requires the device to move in any
drection on the slope of more than 10 degrees without tipping. Over 10
degrees, and the system is in danger of tipping over.
!!
WARNING Be careful when tilting the system on the
slope to prevent tipping, and the tilt should
not exceed 10 degrees. But when the diag-
nostic instrument pushes through the curb
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Move System
When using a vehicle to transport system, the wheel locks must always be
engaged and the straps should be used to secure the system.
Do not rely on wheel locks to secure the system on slopes with a slope of
more than 5 degrees.
Ensure that the transport can load the system plus the total weight of the
carrier.
Ensure that the loading capacity of the lift can meet the weight require-
ments of the ultrasonic system.
!!
WARNING Make sure the straps are securely strapped
to the instrument cart.
!!
WARNING When loading and unloading of diagnostic
instrument, the truck should be parked on
the ground. If the truck is parked on the
slopes, the system weight will easily lead to
fall over. The system may be easy to tilt
combined with the weight of the loader. It
may cause personal injury and system dam-
age
!!
WARNING Never share the lift with the system; and
the weight of the person plus the weight of
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EMC
!!
WARNING Ensure the ultrasonic diagnostic equipment
is fixed firmly when it is in the van.
Note If you use a color Doppler ultrasound diagnostic system in
a movingvehicle, follow the basic precautions outlined
above.
2.11 EMC
The electromagnetic compatibility (EMC) test of this system has been com-
pleted according to EMC International standard of medical equipment (IEC
60601-1-2).
Only doctors can determine whether the pseudo image caused by radiation
interference has negative effects on image quality and subsequent diagno-
sis.
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Symblos
2.11.4 ESDs
Electrostatic discharge (ESDs) The ECG heart rate may increase by 10% to
15% within seconds of the discharge, but ECG heart rate will return to nor-
mal within 4 seconds.
2.12 Symblos
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Symblos
IPX0 Non-protected
IPX1 Prevent dripping in vertical direction
IPX7 Anti-short time immersion effect
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Symblos
No pushing warning
S-Video connection
Ethernet connection
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Symblos
Connect earth
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Theory of Operation
Introduction
• General Information
• Block Diagram
• Main Functional Segments
• Service Platform
• 2D mode
• M mode
• Color Flow (CF) mode
• Tissue Doppler (TD) Mode
• Power Doppler mode
• Pulsed Wave (PW) Doppler mode with High PRF
• CW Doppler Mode (Cardiac Version Only)
• Color/Energy Doppler
• Color M mode
• Harmonic imaging
• 3D and 4D mode
• Different combination of the above modes
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Functional Description
The following options and features are available for the 3300 G_W_C
Diagnostic Ultrasound System . Some features are options that you must
purchase separately.
3300 G_W_C system Functional block diagram, the main functional seg-
ments of the 3300 G_W_C Diagnostic Ultrasound System platform are
listed and described as follows
• Cart
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Main Functional Segments
• PC segment
• Monitor segment
• Control Panel segment
• E-box segment
• Power Supply Unit Segment
• Software Segment
• Peripherals
3.3.1 Cart
An input/output ( I/O) panel installed into the rear of the cart framing pro-
vides system connections for external devices. Swivel-casters at the four
corners of the cart provide system maneuverability and braking. All casters
can be set locked or unlocked, by foot-operated wheel locks to mobilize or
immobilize the system as needed.
3.3.2 PC Segment
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Main Functional Segments
1) The LCD component comprises a 21.5 inch LCM and AD board and a
case assembly.
2) 21.5 inches LCD resolution is 1920x1080, the ratio of length and width
is 16:9.
3) The LCD includes two interfaces: a DVI interface for PC to transmit video
signal; a power interface used for connect to the power
Control panel can be rotated and lifted. Control panel swivel range is to
cart positive for the center. Upon completion of the lift or rotational adjust-
ment, you can lock the current position by releasing the knob or button.
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Main Functional Segments
• SP board
• BF board
• Mother LE board
• DC-DC board
• probe LE board
• Probe interface boards
3.3.5.1 SP Board
SP Board function:
• Provides interfaces between E-box and PC
• Communicates with PC
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Main Functional Segments
3.3.5.2 BF Board
BF Board function:
• 64 transmit and receive channels
• Transmit pulse generation
• TGC signals generation Received signal preamplifier and A/D con-
version
• Transmit and receive beamforming in one FPGA
• Summation of received channel data and transfers SP board
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Main Functional Segments
• CW function circuits
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Main Functional Segments
• 4D driver module
• DC module input
• Input voltage range: +12Vdc±0.6V200W
+3.7VD_SP 8A 29.6W
Digital Voltage
+3.7VD_BF 10A 37W
+5.5VA 3A 16.5W
-5.5VA 1A 5.5W
+12V_4D 1A 12W 4D
3.3.7 Software
• AP process program
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Main Functional Segments
• UI application program
• Handling user's control input
• Conversion of user data into ultrasound system control collection
• Acquiring ultrasound imaging data
• Display each mode of ultrasound data
• User Information Management
• Case management
• Generate report
• Measurement calculation
3.3.8 AP Processor
• AP process program
• Acoustic data processing
• Scan conversion
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Main Functional Segments
3.3.9 BP Processor
BP Processor Architecture
• PowerPC, 32-bit high performance RISC architecture processor. The
frequency of work is 300M Hz.
• Integrated DDR2 controller, the system uses 128Mbit two DDR2
memory.
• Integrated Flash controller. The system uses Nor Flash as the BP
boot program memory.
• Integrated PCIE interface and controller. Connect as a PC slave
interface and controller. Connect as a PC slave device with COM-E.
• A 16-bit PPC Local Bus is provided as a peripheral expansion inter-
face.
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Main Functional Segments
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Main Functional Segments
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System Functional block diagram
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Installation
Section 4 Installation
Introduction
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Environmental Requirements
Item Values
Humidity 20 ~ 85%
Floor landing about 680 800 kg/m2 without
Operation 10 ~ 40 °C
Storage -10 ~ 60 °C
All are described in this service manual but not every option may apply to
your system. System features are dependent on your system configura-
tion, transducer and exam type. Sites with a mains power system with
defined neutral and live.
The dedicated line shall consist of one phase, a neutral (not shared with
any other circuit), and a full size ground wire from the distribution panel to
the Ultrasound outlet. Sites with a mains power system without a defined
neutral.
The dedicated line shall consist of one phase (two lines), not shared with
any other circuit, and a full size ground wire from the distribution
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Environmental Requirements
Note Please note that image artifacts can occur, if at any time
within the facility, the ground from the main facility's
incoming power source to the ultrasound unit is only a
conduit.
Before installing the system, you need to check the following power
requirements.
Parameter Specification
!!
CAUTION To prevent the system from power outage or circuit
overload, do not do not
The AC power outlet should exist within reach of the system. Also, periph-
eral devices and all other medical equipment should be placed within 1m
(3.2 feet) of the system. Avoid using extension cord to connect to the sys-
tem.
When the system comes with the wrong plug, contact your local agent for
replacement.
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Environmental Requirements
• Be aware of RF sources
• Ground the unit
• Replace all screws, RF gaskets, covers, and cores
• Replace broken RF gaskets
• Do not place labels where RF gaskets touch metal
• Use specified harnesses and peripheral machines
• Take care with mobile phones
• Properly dress peripheral cable
Feature Requirements
• Dedicated single branch power outlet of adequate amperage meet-
ing all local and national codes which is located less than 2.5 m (8
feet) from the unit’s proposed location
• Door opening is at least 76 cm (30 inch) wide
• Proposed location for unit is at least 0.3 m (1 foot) from the wall for
cooling
• Power outlet and place for any external peripheral are within 2 m
(6.5 feet) of each other with peripheral within 1 m of the unit to
connect cables.
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Installing System
This chapter introduces the basic install information and procedures when
the new equipment arrives at the site of a purchaser.
• Safety Information
• Average Installation Time
• Unpacking
• Verifying the Customer Order
• Powering On/Off
• Configuring the System Settings
• Specifications
Note Read the user manual carefully before operating the sys-
tem. For quick reference, keep the manual nearby the
equipment.
!!
WARNING Do not touch the equipment while testing
the AC ground line with a test instrument.
!!
WARNING The equipment weighs approximately
89.5kg without any peripherals. To prevent
injury from transporting and unpacking the
equipment, two people are required.
!!
CAUTION Adapt the equipment to room temperature first after
transporting it. Turning on the system may cause dam-
age before adapting the equipment. The following
table shows the different adaptation time depending
on the actual temperature of the equipment after it is
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Installing System
!!
CAUTION Connect the unit to a safely grounded power outlet to
prevent any electrical shock. Do not use a two to three
prong adapter for safety grounding.
!!
CAUTION Make sure that all board covers and frame panels are
securely in place before operating the equipment. This
may affect system performance and cooling.
!!
CAUTION Do not wear an ESD wrist strap while working on live
circuits. power cord. This unit requires a dedicated
20A circuit and can have a 15A plug if the on board
peripherals do not cause the unit to draw more than
14 amps.
!!
CAUTION Although the ultrasound energy transmitted from your
transducers is within safety limits, avoid unnecessary
exposure. Ultrasound energy may produce heat and
mechanical damage.
!!
WARNING Do not remove any covers or panels, to pre-
vent shock. If problems or malfunctions
occur, unplug the power cord from the out-
let.
4.3.2 Unpacking
When new equipment arrives, check all components are included in the
package and they are not damaged. If any component is damaged or
excluded, contact your local agent.
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3300 G_W_C Service Manul
Installing System
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3300 G_W_C Service Manul
Installing System
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3300 G_W_C Service Manul
Installing System
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3300 G_W_C Service Manul
Installing System
!!
CAUTION Do not lift the equipment by holding the control panel
or any cover. The equipment may be damaged.
!!
CAUTION While moving the equipment, be very careful not to tilt
the unit over. To avoid injury from the tipping over,
keep the monitor at the lowest position.
!!
CAUTION Store all loose parts of the units in a separate place to
prevent damage before moving. For transducers, wrap
them in soft cloth or foam.
When you are finished with unpacking the equipment, you need to verify
all items listed in the delivery sheet. If any component is missing or dam-
aged, contact your local agent.
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3300 G_W_C Service Manul
Power On/Off
4.4.1 Power on
Figure18: Power LE
!!
CAUTION When connecting the AC power cable without its plug
to the wall outlet, protective earth should be taken.
!!
CAUTION Make sure that the system power is supplied from a
separate and properly rated power outlet.
Figure19: Power on
Note To reboot the system, wait for a few seconds before pow-
ering on the system.
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Connecting/Disconnecting the transducer
1) The start-up screen will be shown on the monitor when the system is
powered on.
2) When the system boots, all keys on the control panel are lighted the
default 2D mode.
3) Verify that the system fans are operating.
!!
CAUTION Do not unplug the power cord during the system oper-
ation. This may lead to data loss or system software
damage.
You can connect or disconnect the transducer to/from the transducer port
regardless of when the system is turned off or on. Make sure that you
press the Freeze key on the control panel before connecting or disconnect-
ing the transducer.
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Connecting/Disconnecting the transducer
!!
CAUTION Do not touch the patient when connecting or discon-
necting a transducer.
!!
CAUTION Do not forcibly insert the transducer connecter to the
system. Improper connection may cause damage to
the system and transducer.
Note After connecting the transducer to the system, you need to
activate the desired transducer by selecting it from the
screen.
Note Make sure that you press the Freeze key on the control
panel before disconnecting the transducer.
To disconnect the transducer from the system, follow these
steps:
1. Check if you press the Freeze key on the control panel.
2. Push the connector locking handle to left.
3. Pull out the transducer connector from the transducer port
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Configuring the System Settings
!!
CAUTION Do not touch the exposed surface of the transducer
connector when the transducer is removed.
Configure the system’s basic settings such as date, time, language, and
basic user information.
Reset the system time and date if the system has been stored near the low
end of the temperature range for prolonged periods (near - 34°C).
Note Reset the system time and date if the system has been
stored near the low end of the temperature range for pro-
longed periods (near -34°C).
Note Customizing the date format to one that is longer than any
in thelist may cause dates in the display to be truncated.
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Configuring the System Settings
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Configuring the System Settings
Note You must restart the system for the user interface lan-
guage to change Video Format
Before you can add a DICOM server, you need to configure the system’s
net work settings. Check with your system administrator for the specific
values that you need to enter.
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3300 G_W_C Service Manul
Peripherals Setup
You may set up system operation so you can print with Print or Acquire on
the system control panel. You may also assign the print function to any of
the three footswitches.
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3300 G_W_C Service Manul
Peripherals Setup
1) Press Setup.
2) Click Peripherals.
3) In the Peripheral Selection area, select the printer for the control (Print
or Acquire) you wish to use.
4) In the Footswitch Selection area, select the Print or acquire for
footswitch you wish to use.
5) Click Apply.
6) Click Close.
The system video characteristics are optimized for use with 5:3 aspect
ratio LCD panels. If an external digital monitor or other device is connected
to the AUX monitor output (DVI-I connector).
!!
CAUTION Avoid using U3 smart USB flash memory drives on the
system. If you do use a U3 smart drive on the system,
and it is in the USB port on boot-up, the system will
crash on going to Review or Report.
!!
CAUTION 3300 G_W_C Diagnostic Ultrasound System may
become vulnerable to security breaches when they
accept removable media. Removable USB storage
devices may contain viruses. Philips recommends that
you use the system to format USB storage devices
before working with them.
!!
CAUTION Use only Class-B compliant USB storage devices with
the system. Some plastic-cased unshielded USB
devices may cause RF emissions that exceed Class B
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Optional Peripherals
!!
CAUTION When the monitor is being rotated or laid down, take
care your fingers from hurt by the arm angle of the
LCD support.
The Service platform contains a set of software modules for the diagnostic
each modules.
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Service Platform
When the Service station starts, the service homepage appears. The
homepage contains the software revision along with the hardware inven-
tory and the results of the latest system information.
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Service Platform
Each subsystem test consists of test modules, and each test module has
sub modules. You can select individual modules or sub modules to run sep-
arate from the other tests in its group by using the tree control in the left
side of the RST window.
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Service Platform
Note The two-digit codes that precedes the sub module test
reused in the Application Test Log display, in its Category
column, and in the Status window at the lower left of the
window
To run an interactive test
They require you to make selections and operate controls as they execute.
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Service Platform
To end a keyboard test, right-click the test name, and click Stop on the
Shortcut menu.
4.9.4 Log
The Log window shows the system RST log information. The left pane
shows a directory of the available information. The Log tab displays errors
and test parameter data in the Event Viewer and displays service log
entries in the service log. The two main items are:
You can enter notes in the Service Log section of the Event Viewer, to
record service procedures Viewing Error Logs.
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Service Platform
The RST application records errors in logs during operation of the system
and when you run a test. The Event Viewer includes application logs, a
security log, and a system log.
Click Event Viewer on the Log tab of the RST window and select the log you
want to see.
The logs list errors in chronological order, with the most recent errors at
the top of the list. You can view more detail of an error by doubleclicking
the entry in the list view.
This log includes run-time errors encountered by both the ultrasound appli-
cation and the RST application. The log lists the date and time the error
occurred, the name of the error, the applications and subsystems affected,
and other information.
This log includes parameters of past RST tests and errors encountered
while running the tests the Event Viewer Application RST Test Log.
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Service Platform
The right pane shows coded information that relates to the specific test
performed, in the Category column.
Where:
• SS is the subsystem tested.
01:module 01
02:sub module 02
The example indicates that the A/D converter (sub module 02 of module
01) of the display processor was tested. To find the meaning of the
numeric codes.
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Service Platform
You can view test results in the Event Properties window. The details of the
test results may provide clues for diagnosing system problems.
1) In the right side of the Event Viewer window, double-click the event you
want detailed information on.
The Event Properties window opens
2) Click the appropriate Data: option button to change the data display
type. Typically, the string option provides the most useful information.
The Event Viewer system log includes hardware errors filtered from the
application run-time error log and the RST test log.
You can enter information in the Service Log that is displayed on the Log
tab.
You can change the information in an existing service log entry. You must
log on to the RST application by using a valid service name and password
to modify an entry in the service log.
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Service Platform
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3300 G_W_C Service Manul
Maintenance
Section 5 Maintenance
• System Performance
• Electrical and Mechanical Integrity
• Cleaning
!!
CAUTION Use adequate ESD safeguards when performing ser-
vice and maintenance procedures.
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3300 G_W_C Service Manul
Air Filter Maintenance
The system air filter is located beneath the cart. The recommended interval
for air filter Maintenance is every three months.
!!
CAUTION When you use a vacuum cleaner, be aware that the
hose and nozzle can produce an electrostatic dis-
charge. To avoid damaging system components, prac-
tice ESD-safe procedures.
Rear up of system
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3300 G_W_C Service Manul
Control Panel Cleaning
The recommended interval for cleaning the control panel is every six
months.
!!
CAUTION When you clean the system keyboard and monitor,
take care not to get any solution inside the housings.
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Caster Maintenance
!!
CAUTION Trackball Cleaning The recommended interval for
trackball cleaning maintenance is every six months.
1) Unscrew and remove the bezel that surrounds the trackball on the sys-
tem control panel.
2) Clean the trackball with an alcohol-dampened pad.
3) Clean the two encoder shafts and the bearing surface with an alcohol-
dampened pad.
4) Reinstall the trackball and bezel.
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LED Movement
The LED has a plastic front surface. The surface is resistant to fluids nor-
mally found in clinical environments, such as ultrasound gel, alcohol, and
disinfectants, but fluids spilled on the display should be wiped off with a
soft cloth to avoid forming spots on the display surface the video monitor
should be cleaned as necessary. For routine cleaning, use only cleaners
specifically designated for LCD displays. Disinfectants may be used when
necessary, but they are not recommended for routine display cleaning.
!!
CAUTION To avoids damage to the display, do not touch it with
any sharp objects such as pencils, or calipers.
!!
CAUTION Repeated use of common cleaners such as glass
cleaner or products containing alcohol may damage
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Exterior Surfaces
!!
CAUTION Do not use paper towels to clean LCD surfaces; they
may scratch the surface. Use only a microfiber cloth or
lint-free cloth.
To clean the LED
1) Clean dust from the display with a microfiber cloth or lint-free soft cloth.
(Philips recommends microfiber.)
2) Remove fingerprints or other marks from the display by using a liquid
display cleaner specifically designed for LCDs. Spray directly on the
cleaning cloth or apply sparingly to the display Premoistened wipes may
also be used.
3) Dry the surfaces using a microfiber or lint-free cloth.
Use a rag with mild soap and water to clean exterior surfaces, including
those on the system monitor, and peripherals. To prevent multiple nearly
simultaneous control activations, turn the system off before cleaning the
control panel. Remove ink or stubborn stains with rubbing alcohol or a
stronger detergent and immediately wash with mild surfaces as necessary
(spot-paint) soapy water. Exterior surfaces should be cleaned at least
every 12 months.
!!
CAUTION Does not use acetone, methyl ethyl ketone (MEK),
paint thinner, or other strong solvents to clean exte-
rior plastic covers. Doing so damages the covers.
Operational
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Replacement
Section 6 Replacement
Overview
• Disassembly
• System Software installation
Before continuing, review (see Safety ). Also follow any additional warnings
and cautions contained in this section.
!!
WARNING Always turn off power, disconnect the main
power cord from the wall outlet, and wait at
least 30 seconds before removing or install-
ing any PCB, module, or component.
!!
CAUTION Always use correct ESD procedures. ESD damage is
cumulative and may not be noticeable at first. ESD
symptoms may be first exhibited as a slight degrada-
tion of performance or image quality.
Note The video monitor and batteries inside this product con
taint mercury and must be recycled or disposed of accord-
ing to local, state, and federal laws.
6.1 Disassembly
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Disassembly
!!
WARNING Before performing any maintenance on this
ultrasound system, ensure that the system
is powered down and that the system power
cord is disconnected from the AC power
source.
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Disassembly
1) Remove the three screws (on two sides) that secure the front enclosure
to the cart frame.
2) Pull the top edge of the side front enclosure down and then pull toward
the front of the system to slide the front enclosure tabs out from the
system.
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Disassembly
1) Remove the four screws that secure the rear down enclosure to the cart
frame.
1) Hold the sides of the case with both hands and gently pull them to the
sides.
2) Gently pull the enclosure approximately 2 cm (1 inch) toward the two
side until the ball studs release from control arm
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Disassembly
1) Hold the sides of the case with both hands and gently pull them to the
sides.
2) Gently pull the enclosure approximately 2 cm (1 inch) toward the two
side until the ball studs release from control arm.
1) Hold the top of the bottom case with hand and gently pull down.
2) Gently pull down the enclosure approximately 2 cm (1 inch) until the
ball studs release from join arm.
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Disassembly
1) Remove the two screws that secure the small rear monitor enclosure.
2) Pull the small enclosure down about 6 mm (0.25 in) and lift it off the
back of the monitor.
3) Remove the two screws that secure the two cable clamps.
4) Disconnect the power cable.
5) Unscrew the two connector screws and disconnect the signal cable.
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Disassembly
6) Remove the four screws that secure the monitor to the monitor mount
assembly.
7) Lift the monitor off the monitor mount bracket.
8) Place the monitor onto the monitor mount. Ensure that all two hanger
tabs on the Monitor are engaged into the monitor mount bracket.
Note There are three hanger tabs on the monitor that fit into the
two slots on the monitor mount bracket.
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Disassembly
2) Remove the four screws (on the rear side) and take off simple arm cable
cover (on the front)
3) Remove a screw (on the bottom) and take off arm bottom cover
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Disassembly
4) Remove the three screws that secure the arm ground wire to thejoin
arm frame.
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Disassembly
5) Pull out the video cable, power cable and arm ground wire.
6) Remove the 4 screws with M4 Hexagon screwdriver
7) Remove the join arm
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Disassembly
4) Remove the four screws that secure the Physio Modules to the frame.
5) Remove the TORX T-10 screw that secures the DVD drive to the drive
cover.
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Disassembly
1) Remove the 9 screws securing the control panel assembly to the control
panel base enclosure.
2) Lift the front of the control panel and gently rotate it on its left side
.Continue supporting the assembly while removing the cable connection.
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Disassembly
3) Disconnect the control panel cable from the control panel PCB.
4) Take off the Control Panel Assembly
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Disassembly
1) Remove the 4 screws that secure Cable metal shield in the middle
2) Disconnect the cables from the control panel PCB.
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Disassembly
1) Remove the 9 screws securing the control panel assembly to the control
panel base enclosure.
2) Lift the front of the control panel and gently rotate it on its left side
.Continue supporting the assembly while removing the two keyboard
cable connection
3) Disconnect the keyboard cable
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Disassembly
6) Remove 9 screw and tablet with T-10 take off the Keypad bracket cover
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Disassembly
7) Remove 4 screws and tablet withT-20 and take off the Keypad
3) cut off the Line buckle and remove screws of the fixed cable
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Disassembly
4) Remove the two screws securing the Armrest cover to the control panel
base frame.
5) ake off the Armrest cove
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Disassembly
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Disassembly
10) Remove the four screws that secure the control panel arm to the cart
frame.
Note The control panel arm 500N is used for simple arm, the
control panel arm 600N is used for jiont arm
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Disassembly
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Disassembly
Note Lockable gas spring 500N is used for simple arm systems
Lockable gas spring 600N is used for jiont arm systems
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Disassembly
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Disassembly
2) Remove the four screws that secure the cover to the E-box.
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Disassembly
1) Remove the DC-DC board from the right of the E-box. Place it on an
antistatic mat;
2) Remove the SP board from the E-box. Place it on an antistaticmat;
3) Remove the BF boards from the left of the E-box. Place them on an
antistatic mat.
1) Remove the 7 screws that secure the front panel cover to the Ebox.
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Disassembly
1) Remove the two screws that secure the Probe interface board to the
Probe base board;
2) Pull off Probe interface board from Probe Board;
1) Remove the 17 screws that secure the Probe board to the frame;
2) Pull off Probe Board from frame.
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Disassembly
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Disassembly
1) Remove the two screws that secure the panel to the PC Modules.
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Disassembly
1) Remove the 2 screws that secure the power supply module to the cart
frame.
2) Grasp the handle on the power supply module and pull the power supply
straight out of the cart housing.
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Disassembly
Note The air filter can only be removed from the rear up enclo-
sure
Overview
This section describes the procedures how to install and upgrade a Soft-
ware.
!!
CAUTION Before starting software installation, you shall make
backup of patient, system data if necessary.
Requirements
6.2.1 Preparations
Before software installation, you need to backup data in the System set
menu.
1) Press the System set key on the touch screen and go to USB device
menu;
2) Select USB device DVD or USB;
3) Click [Backup] to export in storage device.
!!
WARNING This installation may result in user data loss
including patient and Application Data loss.
Please back up patient and application data
before performing the installation.
Note All digital peripherals, reporting systems connected via
the USB ports should be either power off or disconnected
1) Insert the 3300 G_W_C System Software U-Disk to the USB port.
2) Power the system on.
3) When the system asks for password, enter “go2install” andpress the
Enter key.
!!
WARNING All patient and application data will be
removed permanently.
• This option recovers the system software including operation sys-
tem.
!!
WARNING When replacing a new hard disk, A option
shall be selected when the software is
installed for the first time for a full disk
installation. B option is only used for the
9) Press the System set key on the touch screen and go to servicemenu.
10) 6. Select “set hardware info”
11) 7. Set hardware reversion
6.3 Finishing
1) Press the System setup key on the touch screen and go to USB device
menu.
2) Select USB device DVD or USB.
3) Click [restore] to restore backup data in system.
Section 7 Troubleshooting
!!
WARNING Before continuing, please review (see Safety )
Also follow any additional warnings and
cautions contained in this section.
!!
WARNING Reviewing and applying the following basic
guidelines can produce effective trouble-
shooting and responsible call resolution.
Always make notes as you troubleshoot; if properly communicated, some
or all of the information you discover can help you or others in the future.
• Have the user restate problem and verify that you are checking the
correct system.
• Are there any other systems exhibiting this symptom or is it
exclusive to one system?
• Is this the symptom of a real problem, or possibly an unrealistic
But, before you try, be sure that you have noted all the useful information
you can. Before changing anything, consider if the attempt will cause the
loss of information or change a circumstance that is better than re-creating
the problem. If you decide to attempt to re-create the problem, try to do
so several times.
Remember that, sometimes, more than one cause can produce similar
symptoms. Try to identify as many causes for the given symptom as your
experience and research allows and then prioritize them in order of most
likely root cause of the problem. Attempt to eliminate them one-by-one,
starting with the most likely cause.
When the last time was the system was working correctly and
what, if any, influencing circumstances have occurred since?
• Check if the symptom and probable cause may already be listed for
quick reference and resolution.
If you haven’t discovered the cause of the problem yet, more in-depth
analysis is necessary:
• Take a moment to review the data you°Øve collected about the prob-
lem so far. Hopefully you have been able to categorize the symptom
as hardware, software, an operator-induced, or an environmental fail-
ure.
When think you know what the problem is, decide what changes you need
to make to correct the problem and write down the steps you want to take
to make the repair, especially if the sequence of your actions is important.
Even if you don’t think you need to do this for yourself, it can be useful to
others when you properly document the problem and its resolution. You
may benefit from this yourself in the future.
Make only one change at a time, and verify that it is not unusual for
another problem to surface when you are applying changes to fix what you
thought was the problem.
Check if the changes achieve the result you expected or not consider
returning the system to the known condition it was in before your last
change and verify its condition before proceeding.
Review your solution and any “discovery” that your change produced.
Decide if you should proceed with your original solution or go back to
investigating and testing.
To avoid producing confusing and conflicting data, do not deviate too far
from the methodical approach that allows you to isolate the failure by elim-
inating possible causes along the way.
After the system fault has been identified and you have performed (autho-
rized) corrective actions to repair the failure, conduct whatever tests are
necessary to ensure that the problem is fixed and that system meets its
optimum level of performance. Typically, it will be the same testing that
lead you to isolating the cause of the specific problem (refer to your notes)
and then additional tests that give you confidence that the system is gen-
erally performing as it should.
After the reported problem is fixed and the system tests are successful,
return the system to the customer and close the call:
Some problems that have been previously experienced and corrected are
documented here and are summarized for quick reference at below.
If the system starts, but the monitor stays blank, the monitor could be bad
or other possibilities are that the monitor power cable may be bad or dis-
connected.
If the ultrasound application now starts properly (there will be only noise in
the image area), the PC is okay and the problem is in one of the following:
• E-BOX
• SP Board
After checking the items in the preceding list, if the ultrasound application
still does not start; the problem is in the PC modules.
If the system starts, and the monitor functions normally, but one or more
peripheral devices do not work, proceed as follows:
This problem occurs when an invalid language is set for the user interface
language.
Database errors can also occur when the database is corrupted. Use the
Database Repair feature on the Setup screen as described in the system
Help or the User Manual. It is important to tell your customers to back up
patient exams on a regular basis because these exams can be lost if data-
base corruption occurs.
If you are required to type in English on a non-English system, you can use
English if the system was set up with the English keyboard. Press left
Alt+Shift to cycle through the languages until you find English.
Answering the following questions can help locate the source of interfer-
ence and can help determine whether the problem is with the system or
with the scanning environment.
Often the terms “hang“ and “crash“ are used interchangeably to describe
the same symptom. However, with the HD8 system, these two terms
describe two different behaviors. It is important to understand the differ-
ence between these terms because the causes are different, the trouble-
shooting techniques are different, and the information available to the FSE
is different.
RST generates error results that can be viewed in the event viewer file. Go
to the Log tab in RST or the Windows event Viewer. In general, replace the
assembly that is showing the failure.
The system provides maintenance tools that you access through the Field
Service Options window. These tools are useful while troubleshooting.
The following describes the Field Service Window options. With the excep-
tion of Command Line, you must reboot the system after using the options.
Control Panel: Opens the Windows Control Panel that allows you to
access Windows settings and options.
Reedit Accesses the Windows registry for editing if you are instructed to
do so.
Command Accesses the DOS window, in which you can access PC files and
Line functions by using DOS commands.
Event Viewer Opens the Windows Event Viewer window where you can
view and manage logs of system, program, and security events on your
computer. Event Viewer gathers information about hardware and software
problems, and monitors Windows security events. You can export event
viewer data to external media.
Task Manager Opens the Windows Task Manager to allow you to view
system performance and applications and processes running on the PC.
Allows you to end programs or processes to start programs, and to view a
dynamic display of PC performance.
Explorer Opens the Windows Explorer, in which you can view the system
directories and files. You can copy, move, rename, and search for files and
folders.
Explorer Opens the Windows Explorer, in which you can view the system
directories and files. You can copy, move, rename, and search for files and
folders.
Disk Defrag Opens the Windows Disk Defragmenter, which allows you to
rearrange files and unused space on the hard disk, to make the software
run faster, and to increase the speed of access and retrieval.
The software should load with simple few steps than inserting a U-disk
There are differences between the USB ports on the system; some devices
may work in one port and not the other, so be sure to try both.
This problem is related to the amount of power consumed by the USB drive
(it likely requires more power than can be provided by that port).
If a printer is installed, but it does not print, check that the printer is con-
nected correctly.
8.1 Covers
Upper shell
453562034811 1
_PH
Attachment
453562034821 placement 1
shell
_PH
Left side
453562034831 shell 1
assembly
PH
Front panel
453562034921 assembly 1
_PH
Rear panel
453562034931 assembly 1
_PH
Filter shell
453562034941 assembly 1
_PH
Right side
453562034951 shell 1
assembly
PH
Control
453562034971 panel arm 1
housing
assembly
Foot cover
453562035041 4
_PH
Monitor
453562035071 arm 1
housing
assembly
Printer
453562035091 mounting 1
case _PH
HD8 Power
453562035101 shield 1
cover
assembly
Conditional com-
6 453562083431 HD8 BF Board PCBA 1
patibility
NeuEcho
453562035141 Physio 1
Ass
Physio
453562055371 1
Board
DVD
453562028821 1
Assembly
DC/DC
453562028871 Power 1
Board
HD8 SP
453562083411 board 1
Assembly
453562083431 HD8 BF 1
Board PCBA
Mot453562
055691Mot
453562055691 her LE 1
Board
PCBA
Probe Base
453562055721 LE 1
Board
Probe
453562028841 Interface 2
PH Board
PCBA
Probe
453562083441 Interface 2
PH Board
PCBA
Heating
453562055522 Coupler 1
Board
Power Mod-
453562092981 1
ule
3 453562035201 Trackball(HD8) 1
Control
453562080301 Panel 1
FRU Ass
touch
453562080581 1
screen
453562035201 Trackball 1
QWERT
453562035211 keyboard 1
assembly
600N con-
453562034961 trol 1
panel arm
Lockable
453562034981 gas 1
spring
600N
Freestyle
453562034991 gas 1
spring
600N
500N con-
453562035001 trol 1
panel arm
Lockable
453562035011 gas 1
spring500N
Freestyle
453562035021 gas 1
spring500N
Knob
453562055401 1
assembly
8.5 PC
1 453562035121 PC Assembly 1
PC Assem-
453562035121 1
bly
3300
Installation
453562092721 1
Image
1.0.0.11
8.6 Cables
POWER-
453562028701 CORD, 1
CHINA
453562080161 Power 1
Cable (UK)
Power
Cable (Aus-
453562080171 tralia and 1
Australian
countries)
Power
453562080181 Cable 1
(Europe)
Power
453562080251 Cable 1
(USA, Can-
ada, Japan)
Power
453562080191 Cable 1
(Switzer-
land)
Power
453562080201 Cable 1
(Denmark)
Power
Cable
(South
453562080211 Africa and 1
other Afri-
can coun-
tries)
Power
Cable
(Argentina
453562080221 and other 1
South
American
countries)
Power
453562080231 Cable 1
(Israel)
Power
453562080241 Cable (Bra- 1
zil)
CP to moni-
tor
453562028291 power cable 1
(joint
arm)
CP to moni-
tor
45356202830 1
1 power cable
(simple
arm)
CCC AC
453562037991 output 1
cable
UL AC out-
453562080261 put 1
cable
PC to moni-
tor
453562028311 DVI cable 1
(joint
arm)
PC to moni-
tor
453562028681 DVI cable 1
(simple
arm)
Printer USB
453562037601 1
cable
PC to touch
453562028321 screen DVI 1
cable
PC to con-
trol
453562028782 panel and 1
Physio
cable
DVD power
454110430271 supply and 1
data
cable
IPASS
454110430281 communi- 1
cation
cable
Coupling
agent
454110430341 heating 1
power
cable
Ground
454110430361 1
wire
Arm
453562028691 ground 1
wire
PC board
DC
453562080271 power sup- 1
ply
cable
DC board
DC
453562080281 power 1
supply
cable
Control
454110430221 panel DC 1
power cable
Fan power
453562055341 1
cable
8.7 Monitor
3300 dis-
453562080291 play 1
assembly
Joint arm
453562035081 1
_PH
Gas spring
453562035081 1
500N
8.8 Transducer
L12-4
453561962211 1
transducer
S4-2 trans-
453561636604 1
ducer
S8-3 trans-
453561265614 1
ducer
C9-4v
453561652574 1
probe
453561806762 VC6-2 1
transducer
Coupling
453562037421 Heater 1
Assembly-
PH
Coupling
Heater
453562037422 1
Assembly-
PH
8.9 Peripherals
DB9
454110406091 Conver- 1
tor(hole)
USB to
454110406081 RS232 1
Cable
Sony UP-
453561778122 898B&W 1
Printer
220V isola-
454110432911 tion 1
transformer
assembly
DVI to
453562080351 HDMI 1
adapter
DVI-D plug
WiFi-Blu
453562080341 USB 1
Adapter
110V isola-
453562080331 tion trans- 1
former
assembly
DVI to S-
453562091561 Video 1
Adapter