KRISHNA MARUITI LTD Doc. No.

: SOP/CQ/001
Rev. No. : 00
Page No.:
SOP for Vendor Rating and Customer Problem Eff. Date: 19.02.2024
Announcement and Communication at shop Floor
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1. Objective:
The objective of this SOP is to ensure the effective announcement and communication of vendor ratings and
customer problems through the public addressable system at the shop floor.

2. Scope:
This SOP applies to all KML Interiors Plants.

3. Responsibilities:
Leader: Plant Head
Members: Quality Head & P&A Head are responsible for the implementation of this SOP.

4. Activity:

A) After Receiving Vendor Rating, Announcement, and Communication at the Shop Floor

Sr. No Description - Activity Responsibility Ref/Records

4.1 After Receiving Vendor Rating from the customer, Plant Head instructs Plant Head -
the concerned team member for Announcement and Communication at
the shop Floor
4.2 Translate the vendor performance feedback into Hindi language and QA Head -
include any additional messages relevant to the context
4.3 Translated Hindi text into an audio clip using a Text-to-Speech (TTS) Designated CFT -
application Member
4.4 Converted audio clip listened to and approved by the designated Designated CFT -
Approval Authority, typically a senior member Member
4.5 Play audio in shop floor sharp 04:00PM on daily basis through public P&A Head -
addressable system.

B) In case of any Problem/Concern reported by customer during the month

Sr. No Description - Activity Responsibility Ref/Records

4.1 After Receiving of any Problem/Concern from customer, Plant Head Plant Head -
instruct to team for Announcement and Communication at shop Floor
4.2 Translate the vendor performance feedback into Hindi language and QA Head -
include any additional messages relevant to the context.
4.3 Play audio in shift A & B at shop floor through public addressable Designated CFT -
system. Member

5. Records
Customer score card and customer complaint

6. References
Nil

7. Change History
N/A

Prepared By: Reviewed By: Approved By:

Corp QA Corp QA Vinod Kumar