People Interviewed

(For privacy reasons, their pictures will not be included)

Budi Putra Achmad, Kitchen Cleaning Staff for Madame Cafe

Ivan Pranato, Worker at The Paray

Hanna Chandra, Worker at Nasi Campur Asan 333

Jenny Cao, Housewife

James Cornelius Salim, College Student at Melbourne University

Interview Results
How do you wash your dishes?
4 respondents answered that they manually hand washed their dishes

One respondent from Australia washed dishes using a dishwaster

Most respondents were used to washing by dishes, and did not consider dishwashers

Sees dishwashers as too large to install, and does not see the need for them

Concerns about the price of dishwashers, as well as energy usage

Interview Results
How long does it take for you to wash a pile of dishes?
3 respondents answered that it takes them around 3-5 minutes to clean a pile of dishes, which

is around 5 plates, or a similar amount

1 took only 2-4 minutes, whilst 1 took 5-6 minutes

Most of the time is used to scrub remaining sauces on dishes or pans

Restaurant workers tend to complete washing a pile of dishes within less time
Interview Results
What are your main issues with washing dishes?
All of them felt that the whole process was tedious and repetitive

They also felt that washing dishes wastes a lot of water

Most also felt that it is hard to completely clean the dishes, as sauces have a tendency to stick

For households, they feel that it is too easy to get disorganized when cleaning.

Sponges can also get dirty after extended periods of use

Interview Results
What would you feel is most important if a product that could help
wash dishes were to be made?
They feel that the product should be easy to use and time efficient

They also feel that the product should be affordable to use

In addition, the product should also feel comfortable to use

They also feel that the product should have the ability to wash dishes completely

If possible, they also want the product to be compact, or small in size

Mind Map
User Persona
Being able to clean
Age 24
quickly and efficiently

Staff Cleaner for

Occupation Goals Enjoy his job
Cafe Madame

Small Restaurant Ensure that he does a

Area of Work
Kitchen good job in cleaning

Lower-Middle Takes too long to clean

Income
Class dishes

Experience in The process is boring

No Experience Pain Points
Cleaning and tedious

Budi Putra
Too many dishes and
Personality Tired, Nervous
Achmad pans to clean at once
User Persona
Be able to wash dishes
Age 46
quickly and efficiently

Housewife of Save the amount of

Occupation Goals
Family resources needed

Household Reduce the effort required

Area of Work
Kitchens in washing

Income Middle Class Tired after having to wash

dishes all the tiime

Experience in
Very Experienced Concerned about the water
Cleaning Pain Points
bills that need to be paid

Jenny Cao Assertive,

Personality Sometimes body pain
Hardworking,
reduces cleaning speed
Value Proposition Canvas for Restaurant Workers

?
Easy to Use

?
Can wash dishes in a
short amount of time

? Simplifies
cleaning process

?
Washing plates
? and pans
Cleaning Process
is Tedious

? Cleaning can take

a long time

A lot of things
need cleaning
Value Proposition Canvas for Houseworkers

?
Reduces costs

?
Comfortable
to use

?
Can wash dishes
completely

?
Washing plates
? and pans
Tiring having to
wash dishes
constantly

? Concerns about
wastage of water

Body pain or
injury reduces
cleaning speed