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Chapter 11 Motivation (complete)
Chapter 11 Motivation (complete)
•Workers will be keen to stay with the business, reducing the costs
of labour turnover.
Taylor's aim was to reduce the level of inefficiency that existed in the
American manufacturing industry. He argued that any productivity
gains could then be shared between business owners and workers.
The scope for efficiency gains in early twentieth-century
manufacturing plants was huge because:
•they were poorly led by supervisors and managers who had little
training
system of employees
2 Observe them performing the task and note the key elements of it.
5 Train all workers in this quickest method and do not allow any
changes to it.
6 Supervise workers to ensure that this best way is being carried out
and time them to check that the set time is not being exceeded.
•Giving workers some control over their own working lives, such as
deciding when to take breaks, improves motivation.
•Groups can establish their own targets, and these can be greatly
influenced by the informal leaders of
the group.
There is little doubt that the results Herzberg drew from his work
have had a significant impact on business practices today:
Authority/power motivation
Affiliation motivation
•The desire to satisfy the need is strong enough to make the work
effort worthwhile.