Curriculum Vitae

Divya NN
E-mail: divya.nn27@gmail.com
Contact No: +91-9742108459

PROFESSIONAL SYNOPSIS

Seeking challenging position in the domain of Cloud, DevOps to make the most of my technical skills,
creativity and industry experience, leadership qualities and further enhance my skills through a
continuous process of learning.

• Excellent analytical ability

• Efficient teamwork
• Keen observing & learning
• Adopt to situations efficiently
• Extremely well organized and works efficiently
• Ability to problem solve under various sorts of constraints, stress, frustrated users and/or deadlines
• Ability to work flexible hours, including evenings and weekends when necessary

WORK EXPERIENCE

• Total Work Experience : 10.05 Years

1. iSOCRATES MADTech Private Limited (May 8th 2023 – Aug 31st 2023)
Designation: Senior Consultant
Project Name: iSOCRATES
Roles and Responsibilities:
 • Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Work collaboratively with software engineering to define infrastructure and deployment
requirements
• Configure servers based on different requirements, install necessary softwares, maintain a high
availability environment.
• Jira ticketing system to manage task.
• Ensure configuration and compliance with configuration management tools - Ansible
• Administer and troubleshoot Linux-based systems.
• Troubleshoot problems across a wide array of services and functional areas.
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS
infrastructure and systems.
• Perform infrastructure cost analysis and optimization.
• Create EC2, S3 buckets, Cloud trial, Redshift, EKS, AWS management/monitoring services.
• Documentation of solution knowledge and process monitoring techniques for re-use by support
teams.
• Host and application Patching.
• Opening ACL connection between endpoints.
• Manage access of users.
• Cloud watch for monitoring, SES service used for notification.

2. Capgemini Technology Services India Limited (July 2022 – Jan 6th 2023)
Designation: Senior Consultant
Project Name: HSBC
Roles and Responsibilities:
• Project experience implementing infrastructure, networking and cloud based services
• Well versed in DNS, Load Balancing, SSL, TCP/IP, networking and security
• Configure servers based on different requirements, install necessary softwares, maintain a high
availability environment, upgrade servers based on requirement , decommission servers.
• Experience with EC2, VPC, Route53, ELB, S3, Autoscaling, Security Groups, Route53, AWS
management/monitoring services.
• Jira ticketing system to manage task.
• Implement monitoring, metrics and logging
• Knowledge of application deployment and data migration on AWS
• Host and application patching.
• Ensure all the infrastructure is configured with strict security.
• Perform infrastructure cost analysis and optimization
• Documentation of solution knowledge and process monitoring techniques for re-use by support
teams.
• Procure and renew the certificates. Prepare reports for the certificates which going to expire and
work on the same for renewal.

Tata Consultancy Services, Bangalore (October 2016 – July 2022)

1.1 Client: Apple ( October 2016 – July 2022)
Designation: Infrastructure Engineer - DevOps
Roles and Responsibilities:
• Plan, Design, Implement infrastructure for Apple customer systems.
• Providing infrastructure that needed for developers to build the code and deploy applications
 • Configure servers based on different requirements, install necessary softwares, maintain a high
availability environment, upgrade servers based on requirement , decommission servers.
• Application configuration management using Ansible
• Managing configuration files and application code using Git.
• Install Docker, Git, Apache on VMs using Ansible.
• Experience working with Service Now for incident tracking/ticketing
• systems
• Create EC2, VPC, Route53, ELB, S3, Autoscaling, Security Groups, Route53, AWS
management/monitoring services.
• Opening ACL connection between AWS endpoints.
• Ensure all the applications are actively monitored for performance related issues.
• Deployed and configured infrastructure using Terraform and Ansible.
• Created containers in Docker
• Create and configure load balancer VIP and GSLB in NetScaler Load balancer and Shield Load
balancer. .
• Procure and renew SSL certificates for Linux servers and VIPs in load balancer.
• Configured Node manager to administer the Managed servers.
• Analyzing logs to identify problems and then determining the corrective action necessary to
improve performance
• Host and application Patching.
• Created Ansible script to automate WebLogic patching and other daily activities.
• Establish connectivity to VIPs, DB through network ACL.
• Administration support for application deployments in WebLogic.
• Provided support to Development, Testing/QA and Staging environment
• Actively participated in TCS fit for life. Participated in conducting walk in interviews for the
projects.

• Actively coordinate with Load Balancer, Network& DNS teams to maintain the application
networks.

• Ensure all the infrastructure is configured with strict security.

• Documentation of solution knowledge and process monitoring techniques for re-use by support
teams.
• Technical Skills : Linux OS – OEL 6 and 7, Ansible, Git, Github, Shell scripting,
Netscaler/Shield Load balancer, Certificate management, Network ACL connectivity,
Terraform, AWS, On-premise Cloud, ServiceNow.
• Achievement : Certified in AWS. Received Awards and got appreciation from the client for
various activities.

Aavvas Infotech Pvt Ltd (October 2015 to August 2016)

Client: Tesco
Team: Tesco Bank - Access fulfillment
Designation: IT Analyst
Roles and Responsibilities:
 • Provisioning user access, raising requests and providing Wi-Fi access to users.
• Tesco bank user's access management.Extending and reactivating user accounts as per the
requests.
• Prepare reports on weekly basis for the accounts of users and work accordigly to fulfill access
such as renewal, reactivate, deactivate upon approval.
• Worked on ICCM ticketing tool. Raising Incidents and Requests
• Creating Service Incident and Service Requests depends on client issue
• Manage relationships with clients and have frequent and direct contact with customer senior
executives
• Logging service requests and Incidents
• Worked on Service now Ticketing Tool.
• Providing user access based on the role and approval.
• Enable user account if disabled based on the requirement and necessary approvals

Helios and Matheson Information Technology Ltd & Teamware Solutions (July 2014 – September
2015)
Client: Tata Consultancy Services (Project: KPMG)
Designation: Systems Engineer
Roles and Responsibilities:
• Using ServiceNow for Incident Management
• User/Computer account management in Active Directory and DNS requests
• Troubleshooting VPN, Lotus Notes, Browser issues and Software installation on user desktops
• Provide Server , Shared drive and VPN Access for users
• Installation of Web roles, Windows Features and Application software on Windows Server 2008
& Advanced.
• Control over user machine and troubleshoot various IT related issues based on the request and
resolve the issues.
• Used few more Linux commands to check used memory, Swap memory space. Also check file
permissions provided, owner of file, folder etc.
• Troubleshoot Outlook, Skype, printer related issues.
• Work on phone related issues to check if user phone account exists, if it’s active. Any Pin change
request need to be performed/password change.

PCS Technology Limited & Planman HR Pvt Ltd (August 2012 to July 2014)
Client: Future Group
Team: IT
Designation: IT Engineer
Roles and Responsibilities:
Incident Management

• To monitor the daily incident call status in drishti portal and to assist TL on daily PENDING
tickets.
• To monitor the daily incident call status in drishti portal and to assist TL on BREACHED tickets.
• To monitor the daily incident status in drishti portal and to assist TL on daily NEW &
ASSIGNED tickets.
 • To monitor the daily incident call status in drishti portal and to assist TL on daily REASSIGNED
tickets.
Resource Management

• To monitor Field Support staff’s attendance, availability and position and manage attendance.
• Shift Roaster & Mapping of resources – STORE, WAREHOUSE, OFFICES.
• Highlight change of resources to store operations/cluster of stores for security reasons.
Reports :

• To update and close the SWO calls in the portal if onsite team is facing issues.
• To coordinate with team leads and CTS ZMs for any issues related to incident requiring
approvals, i.e PO, go ahead etc.
• To prepare various Daily, weekly, SWO reports as per TL requirement.
Vendor Coordination & Administrative

• Vendor Coordination and follow up for the Pending Incident with dependencies
• To manage administrative issues of Field Support staff- Claims, vouchers, documents etc.
• Keep track of BACKUP IT stock availability and usage to ensure backup servers / IT assets
available for emergency requirement. Send updated details with replinishment numbers to zonal
Asset manager and replenish.
Support to Zonal IT Management (ZM & ZITH)

• To help in booking Meeting Rooms in the office for meetings related to IT Operations
• To follow-up with stakeholders on the actions captured in MOMs of WSR and Zonal IT
Operations Review Meetings
• To publish the Daily Dashboard on the Zonal IT performance to Zonal Management & team
• To fetch updated information from business operations on latest contact list of FG Operations
Team. The initial list to be provided by the ZITH

Info Services (IBM) (April 2012 to June 2012)

Client: Hero Honda
Team: IT
Designation: System Engineer
Roles and Responsibilities:
• Monitoring Snappimon tool for the logs and providing L1 support to the users
• Log calls, allocate resource
• Monitor calls for closure escalation
• Generate daily, weekly and monthly report.
• Following ITIL process

CERTIFICATIONS :
• AWS Solutions Architect Associate - Validation Number 14TF7H2K2NB415WT
• ITIL v3 Foundation Certification

INTERESTED IN and LEARNT :

• Implementing AWS Infrastructure Services.
 • Configuring an AWS Network.
• Implementing and deploying AWS Virtual Machines using Windows and Linux OS, Managing &
Monitoring VMs
• Load Balancing, Network Security Groups.
• knowledge in IP address and Subnetting.
• Creating VPC using CloudFormation template, Terraform, Terraform modules and managing
backup of the data using S3 in Terraform.
• Worked on task to create a user using DynamoDb table , IAM and AWS Lambda function to
check if user exists or not using Python script, Boto3 library, Json execution format.

AWARDS:
• Awarded by Customer and Operational manager for my consistent performance. Bagged several
appreciation mails regarding the same from customers in my tenure at Tesco.
• Bagged several appreciations for Proactive and consistency in solving problems in my tenure at
TCS.
• Received applauds and appreciation for my consistent performance and managing team in my
tenure at CTS.

Skillset :
ITIL, Ansible, Git, Kubernetes, AWS, Linux, DevOps, YAML, Shell Scripting, Terraform.

EDUCATIONAL QUALIFICATIONS:

Course Institution Year of Passing Percentage

B.Tech 2011 60.55%
(Computer Science) Visvesvaraya Technological University

PUC Bharathy Comp PU 2007 65.33%

COLLEGE,Maragodu, Madikeri,
Karnataka.
S.S.L.C Secondary Education Board Karnataka 2005 77.76%

PERSONAL DETAILS:

Father Name Neelappa N.B

Date of Birth 27th April
Nationality Indian
Gender Female
Married Status Single
Languages Known English (Read, Write, Speak), Kannada (Read, Write, Speak), Hindi (Read,
Write), Tulu (Speak)
Present Address M.G Road, Siddapur, South Kodagu, Karnataka - 571253
DECLARATION :

I hereby declare the above information furnished is true to the best of my knowledge and belief.

Yours Sincerely,

Divya NN