GAYATRI KALE

+1 (312) 721 2697 | gayatriwork24@gmail.com | gayatrikale.github.io | github.com/gayatrikale30 | linkedin.com/in/gayatrikale

Experienced Business Analyst with 5+ years in Software Engineering, ServiceNow, and reporting. Skilled
in data analysis, SDLC, stakeholder communication, and project management.
EDUCATION
Illinois Institute of Technology, MS in Information Technology and Management | USA May 2023
University of Pune, BS in Information Technology and Engineering |India May 2019
Tech Finalists: Bachelor’s Project in IT Department
Conferences: International Journal For Research Development In Technology | Delivered 2 talks

EXPERIENCE
Business Analyst, L.A.Tan Corporate Oct 2022 - Present
• Achieved 50% reduction in project delivery time and 20% revenue growth in project efficiency by optimizing re-
quirement gathering and stakeholder collaboration within 6 months.
• Developed and deployed 20 executive-level reporting dashboards within 3 weeks using Tableau, Python, and SQL,
driving a 30% boost in customer engagement, also resulting in improved decision-making for stakeholders.
• Orchestrated cross-functional data engineering initiatives, resulting in a 15% reduction in the cost of sales and a
20% improvement in operating expenses.
• Utilized K.Motion or Korber Warehouse expertise to streamline warehouse operations, resulting in a 20% increase
in throughput and a 15% reduction in inventory holding costs, thereby enhancing supply chain efficiency.
Software Engineer II, Mphasis Aug 2019 - Sep 2021
• Achieved a 35% enhancement in database performance through query optimization techniques, and leveraging
ServiceNow and Jira for streamlined issue resolution.
• Implemented automated testing frameworks, resulting in a 40% reduction in post-production defects and a 20%
improvement in software reliability.
• Orchestrated design, combined rule-based script, and unit tested to validate auto-evaluators with 95% coverage
Software Engineer, Zensar Technologies Jun 2018 - Jun 2019
• Coordinated with product managers to define technical requirements, delivering scalable solutions that improved
project efficiency by 15% and reduced development time by 10%.
• Led Supply Chain Systems technical team through daily tasks and management of applications, including Servi-
ceNow and Ivalua procurement system.
• Managed ServiceNow user support requests and created Jira tickets for development fixes where appropriate.

SKILLS
Languages Python, R, C/C++, Matlab, Git, Bash, JavaScript, HTML, XML, JSON, CSS
Frameworks Agile/Scrum, jQuery, Spring Framework, Django, Bootstrap
Linux, Tableau, PowerBI, MySQL, Pytorch, Docker, OpenCV, Jenkins, Service Now, JIRA, Data Modeling,
Software
SQL Server, SSIS, SSRS
Certifications CAPM - PMI(2022), Google Analytics - Google(2022), Business Analysis - LinkedIn(2023)
Time Management, Problem-solving, Documentation, Engaging Presentation, Leadership, On-site
Soft Skills
coordination, Stakeholder Management.

PROJECTS
Sentiment Analysis | Machine Learning and Data mining, Illinois Tech Dec 2022 - April 2023
• Developed a Sentiment Analysis on a large dataset of Twitter data, achieving an accuracy rate of 85% in identifying
and extracting specific information from textual data.
Website development | Web designing and development, IT Expedia Jul 2022 - May 2023
• Led the development team to create a user-friendly IT Expedia website, adhering to coding standards and achieving
optimal performance, resulting in a 20% increase in user engagement.
Customer Segmentation Analysis | Data Analysis Nov 2021 - Mar 2022
• Conducted a comprehensive analysis of customer data to identify distinct customer segments and their unique
characteristics, enabling targeted marketing strategies and personalized customer experiences.
IEEE Paper | Bus Monitoring Systems with Security Nov 2018 - May 2019
• Designed and deployed an IoT-based Bus Monitoring System with integrated security features, ensuring real-time
tracking and surveillance of bus routes.