MOST COMMON INTERVIEW QUESTIONS

Tell me something about yourself.

I am Rose Anne Sugapong but you can call me Rose. I currently reside in Caloocan
City. I have a Bachelor's Degree in Tourism Managment. I am a furmom to an aspin
and an american bully who test my patience every single day. But kidding aside, I
best describe myself as an eager person who always seek success. I am very
committed specifically when it comes to work since I also provide for my family.
Once I focused my self into something, I never stop until I became good on it. I
always believe that learning is never ending. And everyday we face situations that
makes as gain experience and provides as knowledge for future reference.

A role of a Customer Service Agent

A Customer Service Representative works with clients who have complaints, orders,
or require information about products/services purchased from the company. They
also provide solutions that fit those individualized situations and prioritize the
customers' needs at each step of the process.

Why do you want this job?

I want this job mostly because it is WFH which is best for my situation at the
moment and because I enjoy connecting to new people and making a positive
difference to their day. I particularly find it rewarding when I provide them
solution to their problems or complaints.

Strength & Weaknesses

What I consider as my strength is that I am a good listener. In our line of work,
being a good listener is a must since we deal with customer's queries and
complaints. We need to easily get what they are trying to say so we can provide the
best solution. I am also a fast learner who can come up with my own techniques for
work efficiency. And what I consider as my weakness is I overthink. In some
situations, I doubt myself when provding solution to problems specially when
dealing with customers. But in order for me to work on this, I seek guidance and
advise to my superiors for clarity and confirmation.

Short & Long Term Goals

My short term goal is aligned to my long term goal. For the short term, my goal is
to be an exemplary Customer Service Agent on the company and for long term is to be
on a higher position with outstanding accomplishments.

Why do you think we should hire you?

You should hire me since I'm the best match for this work. I have a strong work
ethic and I will be a valuable team member. I can ensure you that once you hire me
you will have no regrets.

What is your greatest accomplishment? (Career)

I can say my greatest accomplishment is having good feedbacks from the customers.
It shows that I'm an effecticve customer service agent and that I make an impact on
their day. Being available to satisfy the customer is a boost to one self and to
work harder.

How do you handle a stressful and demanding client?

Since I have been in the customer service industry for many years now, I can say
that I have handled this kind of customers daily. What I do is to always show
empathy and remind myself that this stressful and demanding customer is also me on
somedays and I should always be patient with them. I always act professional and do
what I am paid to do to solve the customer's needs.

How do you deal with pressure or stressful situations?

I realize stressful situation are always going to come up, and I definitely have
had to learn how to navigate them throughout my career. For example, when working
on a team work and things were not going according to plan, instead of pointing
fingers, my first reaction is to take a step back and figure out some strategies to
solve the problem at hand. Previously, I may have defaulted to panicking in that
situation, so being calm and collected was definitely a step forward and helped me
approach the situation with more clarity.

Do you prefer working independently or on a team?

I enjoy a blend of the two. I like having a team to strategize with, get diverse
opinions from, and reach out to for feedback. But I am also comfortable taking on
assignments that require me to work independently. I do some of my best work when I
can focus alone in a quiet space, but I really value collaborating with my
teammates to come up with the best ideas.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at
all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.