TOU 058: Tour Guiding

Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________

Lesson title: Professional Ethics Learning Objectives Materials:

SAS
Lesson Objectives:
References:
At the end of this module, I should be able to: Principles of Tour Guiding ,Zenaida
1. Explain the meaning of ethics L. Cruz,College Book series of
2014
2. Discuss the relationships of guides with their fellow guides,
their employers and with the travelers..

Productivity Tip: Before sleeping tonight, recite three important terms you learned today.

A. LESSON PREVIEW/REVIEW

1) Introduction
Guiding develops into a more popular and viable career discussions about ethics within the profession
are becoming more predominant. But, do you know the meaning of the word ethics?

Albert Schweitzer, a theologian, philosopher and Nobel Peace Prize recipient defined ethics as: “Ethics
is the name we give to our concern for good behavior. We feel an obligation to consider not only our
own personal well-being but also that of others and of society as a whole.”

2) Activity 1: What I Know Chart, part 1 (3 mins)

Do you know anything about tour guiding? Try answering the questions below by writing your ideas
under the first column What I Know. It’s okay if you write key words or phrases that you think are
related to the questions.

What I Know Questions: What I Learned (Activity 4)

What is ethics?

B. MAIN LESSON

1) Activity 2: Content Notes

Relationship with the Fellow Guides

One of the signs of professionalism is excellent relationships with one’s own colleagues. Those who promote
beneficial relationships with their peers are highly respected.

This document is the property of PHINMA EDUCATION

 TOU 058: Tour Guiding
Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________
The following are some of the steps that guides can take to foster symbiotic professional relationships:

1. Treat others as you would wish to be treated.

2. When taking visitors to crowded places, guides should be considerate with other guides who are
waiting to see a site.
3. Always share information that could be helpful to fellow guides.

Relationship with the Travellers

The following are the guidelines for the treatment of travelers:

1. Guides must treat all tour members with equal time, attention and dignity.
2. Guides should give accurate and interesting information and strive to learn
more.
3. Guides should try to be very objective and diplomatic. They should avoid
discussions of sex, politics and religion because they can never be sure
about the affiliation or point of view of all their passengers.
4. Guides should keep their guests comfortable and safe.
5. Guides should never look down on a region’s customs or consider them
strangers or weird just because they are different from their own.
6. Guides should never solicit tips.

Relationship with the Employers

Like all employees, guides have responsibilities to their employers. The following factors can enhance a
guide’s relationship with employers:

1. Always appear neat and clean with proper uniform and badge.
2. Maintain businesslike and socially acceptable demeanor.
3. Never share a company’s trade secrets or internal problems with the clients
or with employees of another company.
4. Follow and complete the tour itinerary.
5. Never solicit work for oneself or another company through a company’s
client.

This document is the property of PHINMA EDUCATION

 TOU 058: Tour Guiding
Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________
Let’s practice with a blast of exercises!

2) Activity 3: Skill-building Activities

Let’s practice! After completing each exercise, you may refer to the Key to Corrections for feedback. Try
to complete each exercise before looking at the feedback.

Exercise 1: How well do you understand the relationship with the fellow guides? Try the exercise below
and see if you can explain relationship with the fellow guides. The first example has been completed for
you.

Relationship with the Fellow Guides

Exercise 2: Looking at the examples above, list down the relationship with the travellers

Relationship With The Travellers

Exercise 3: Write short responses for the questions:

a. What is ethics?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

b. Discuss the relationship with the employer.

___________________________________________________________________________
___________________________________________________________________________

This document is the property of PHINMA EDUCATION

 TOU 058: Tour Guiding
Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Exercise 4: CREATIVE READING:
Discuss the message of the statement given below through reflecting in our everyday life.

"Do unto others as you would have them do unto you,"

3) Activity 4: What I Know Chart, part 2 (2 mins.)

This time answer the questions in the What I Know chart in Activity 1. Write your answers to the questions
based on what you now know in the third column of the table.

4) Activity 5: Check for Understanding (5 mins.)

Three things you learned:

1. ___________________________________________________
2. ___________________________________________________
3. ___________________________________________________

Two things that you’d like to learn more about:

1. ___________________________________________________
2. ___________________________________________________

One question you still have:

This document is the property of PHINMA EDUCATION

 TOU 058: Tour Guiding
Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________
1. ___________________________________________________

C. LESSON WRAP-UP

1) Activity 6: Thinking about Learning (5 mins)

A. Work Tracker
Good job! You are done with this lesson! To track your progress, shade the session number you have
completed.

B. Think about your Learning

Answer this table to know what have you learned in the module. You’re learning targets, your score, and what
contributed you to the quality of your performance in this module.

Date Learning Target/Topic Scores Action Plan

What’s the What module# did you do? What What were your What contributed to the quality
date today? were the learning targets? What scores in the of your performance today?
activities did you do? activities? What will you do next session
to maintain your performance
or improve it?

KEY TO CORRECTIONS

Answers to Skill-Building Exercises

Exercise 1: How well do you understand the relationship with the fellow guides? Try the exercise below
and see if you can explain relationship with the fellow guides. The first example has been completed for
you.

Relationship with the Fellow Guides

1. Always share information that could be helpful to fellow guides.
2. Treat others as you would wish to be treated.
3. When taking visitors to crowded places, guides should be considerate with other
guides who are waiting to see a site.

This document is the property of PHINMA EDUCATION

 TOU 058: Tour Guiding
Module #4

Name:______________________________________________________________

Section: ____________ Schedule:________________________________________Class number: _______

Date:________________
Exercise 2: Looking at the examples above, list down the relationship with the travellers.

Relationship With The Travellers

1.Guides should never solicit tips.
2. Guides must treat all tour members with equal time, attention and dignity
3. Guides should give accurate and interesting information and strive to learn more.
4,Guides should keep their guests comfortable and safe.
5. Guides should never look down on a region’s customs or consider them strangers or
weird just because they are different from their own.

This document is the property of PHINMA EDUCATION