Count of Agent Average of Total Average of Total Average of Total Call Average of Total

Team
Name Active Duration Answered Calls Handle Time Talktime
Others 29.8 9:19:01 172 2:56:34 1:55:18
Test Grp 16.6 8:47:07 185 3:39:28 2:29:01

Count of Agent Average of Total Average of Total Average of Total Call Average of Total
Team
Name Active Duration Answered Calls Handle Time Talktime
26-05-24 40 9:09:26 206 3:24:31 2:26:14
Others 30 9:10:18 194 3:08:36 2:13:47
Test Grp 10 9:06:50 244 4:12:14 3:03:35
27-05-24 49 9:08:12 190 3:25:09 2:11:05
Others 29 9:16:14 191 3:20:07 2:07:03
Test Grp 20 8:56:33 188 3:32:27 2:16:57
28-05-24 46 9:16:33 183 3:14:20 1:59:56
Others 30 9:26:51 183 3:10:21 1:56:47
Test Grp 16 8:39:27 183 3:28:39 2:11:18
29-05-24 47 9:07:47 145 2:47:35 1:50:49
Others 30 9:20:41 145 2:36:32 1:41:36
Test Grp 17 8:25:34 145 3:23:45 2:20:59
30-05-24 50 9:16:59 148 2:36:01 1:43:52
Others 30 9:21:02 145 2:27:15 1:37:16
Test Grp 20 8:47:13 165 3:40:15 2:32:17
Grand Total 232 9:11:53 173 3:04:42 2:01:31
Average of Total Idle Average of Total Average of Productive Average of Total Non-
Time Productive Break Time Break Call Handle Time Productive Break Time
5:12:03 1:08:48 0:18:05 1:10:23
3:51:12 0:32:51 0:07:24 1:16:27

Average of Total Idle Average of Total Average of Productive Average of Total Non-
Time Productive Break Time Break Call Handle Time Productive Break Time
4:34:04 1:15:10 0:12:21 1:10:51
4:52:57 1:30:29 0:15:08 1:08:44 111 3.7
3:37:23 0:29:14 0:04:00 1:17:11 102 10.2
4:24:36 0:58:09 0:19:49 1:18:25
4:42:41 1:16:37 0:25:18 1:13:24 107 3.7
3:58:22 0:31:24 0:11:52 1:25:42 106 5.3
4:51:18 1:03:47 0:22:24 1:10:54
5:06:35 1:12:24 0:25:42 1:09:54 111 3.7
3:56:17 0:32:47 0:10:32 1:14:31 102 6.4
5:12:05 0:51:43 0:11:08 1:08:06
5:35:55 0:56:15 0:13:00 1:08:13 111 3.7
3:54:06 0:36:52 0:05:01 1:07:42 102 6.0
5:28:37 0:46:31 0:10:36 1:12:20
5:42:05 0:48:14 0:11:17 1:11:41 111 3.7
3:49:50 0:33:58 0:05:35 1:17:07 102 5.1
4:54:57 0:58:23 0:15:18 1:12:13