NKEMKA, PAMELA CHIAMAKA

Network System Administrator | Software Developer | IT Consultant | Social Media Expert

Umuaku Ogbaku Mbaitolu L.G.A Imo State | pnkemka@gmail.com | 08032888423

PROFESSIONAL SUMMARY
A seasoned IT expert with strong problem-solving acumen, with core strengths in technical needs
analysis, server/network administration, and general IT support. Primed to demonstrate strong work
ethic with progressive engagement in leading business development, product planning, and design for
companies across multiple departments, winning multiple performance-based rewards. Possess expert
knowledge of technology programs and solutions with unique blend of skills and competencies in
software applications.

CORE SKILLS AND EXPERTISE

 Knowledge of IT Technology
 Social Media Management
 Customer Service Skills
 Digital Marketing
 Public Speaking
 Good Written/Verbal Communication Skills
 Technical Support
 HTML, JavaScript, MySQL(PDO), PHP, JS,
jQuery, Ajax, XML, NET C#
 Excellent Listening (Active)/Feedback Skills
 Team Leadership and Management
 Ability to Perform Routine Work

WORKING EXPERIENCE
Administrative Officer |
Creditshore Multipurpose Financial Co-operative, Imo State |10/2022 — Present
 Increased cash flow from 1% of revenue to 20% of revenue in 6 months through development of
budgets, growth models, cost controls and improved billing procedures.
 Developing accountability systems to establish and measure operational accountabilities for
revenue, expenditures and profitability.
 Built a high performing team which improved employee communication, productivity, and
motivation.
 Increased efficiency and accuracy of file management by streamlining the system used to track
files.

Data Analyst | Creditshore Multipurpose Financial Co-operative, Imo State |06/2021 — 09/2022
 Managed and measuring the bank’s internal stakeholder’s performance through Key Performance
Indices using a performance management system (Infopool Management Information System).
 Developed KPI Dashboards for performance measurement and appraisals.
 Developed intuitive and relevant reports, visual dashboards using Power BI and SSRS.
 Delivered Daily and Monthly Performance Profitability Report (MPR) to management and business
teams within TAT.
 Automated over 70% manual processes of departmental units across the bank using Adobe

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 ColdFusion Programming Language.
 ETL Operations to extract, transform and load day-to-day transactional data of the bank.
 Generated data driven reports from single or multiple data sources.
 Created over 60% recurring custom reports request on a self-service dashboard increasing users
access to data requirement & needs thereby reducing wait time on reports generation.

Computer Instructor |
Computer Department of ESTG University, Cotonou, Benin Republic |09/2018 — 01/2019
 Planned and delivered engaging lessons that cover a wide range of computer science topics,
including programming languages such as BASIC, Scratch and Python, algorithms, coding, data
structures, database management systems, word processing, spreadsheet, Boolean Logic,
graphics, World Wide Web, operating system, computer ethics and cybersecurity.
 Utilized effective teaching strategies and methodologies to accommodate diverse learning styles
and abilities within the classroom.
 Incorporate educational technology tools and resources to enhance instruction and promote
interactive learning experiences.

Social Media Manager |

Xthaffers Outsourcing Company Limited, Lagos State |05/2018 — 08/2018
 Used social media tools to craft and release content to our social channels
 Developed social media campaigns in collaboration with the marketing team
 Became an extension of the company’s brand to connect with existing customers, and acquire
new ones.
 Analyzed the company’s social strategy to make frequent improvement suggestions
 Stayed up to date with new and emerging trends to help keep Xthaffers Outsourcing social media
presence consistently relevant
 Established key performance indicators to understand efficacy of existing social campaigns and
adjust strategy for further optimizations

ACADEMIC QUALIFICATION
Bachelor of Science: Computer Science [First Class 4:52 CGPA]
Ecole Superieure de Technologie Et De Gestion, Cotonou, Benin Republic |2019

Senior Secondary Certificate Examination (WAEC)

Owerri Girls Secondary School, Owerri, Imo State |2015

TRAINING/CERTIFICATION
National Youth Service Corps (NYSC) | Sokoto State |2020

REFERENCE
Available on Request

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