PATIENT CARE AND MANAGEMENT

1. A key aspect in the successful working of the dental team is for the majority of patients to be
seen by a dentist for a full mouth assessment first, before possibly referring to another team
member. Which one of the following treatments can be provided without the input of a dentist first?
a) Cementing of a bridge
b) Extraction of a deciduous tooth
c) Placement of a temporary filling
d) Provision of full dentures
e) Taking of a radiograph

2. A colleague has refused to allow a family to book in for oral health assessments, as she
believes they are unlikely to be able to pay for their dental treatment. Which of the following types
of discrimination has the colleague shown towards the family?
a) Age discrimination
b) Ethnic discrimination
c) Religious discrimination
d) Sex discrimination
e) Socio economic discrimination

3. Over a 5-year cycle, the dental nurse must complete a minimum of 50 hours of verifiable CPD,
including set minimum hours in “core subjects”. Which one of the following is not a “core subject”?
a) Complaints handling
b) Infection control
c) Radiological protection
d) Medical emergencies
e) Reception and management

4. Whilst working on the reception desk you overhear the receptionist talking to a patient on the
telephone. The receptionist becomes frustrated and puts the telephone down, then tells you that
she could not understand the patient as he did not speak English very well. Which one of the
following types of discrimination has the receptionist shown?

a. Age discrimination
b. Ethnic discrimination
c. Religious discrimination
d. Socioeconomic discrimination

5. Good communication skills are very important when delivering successful oral health advice to
patients. Which one of the following would indicate that the patient has your attention?
a. Folding the arms
b. Frowning
c. Making eye contact
d. Smiling
e. Standing up
6. According to researchers, which category of patients may show little interest into having regular
dental examinations, may have a diet rich in carbohydrates and sugars and can also present a
high rate of smoking?

a) patients with learning disabilities

b) patients with physical disabilities
c) patients with certain medical problems
d) elderly patients
e) patients from low socio-economic backgrounds

7. When various members of the dental team are required to communicate with patients, it is
important that they will all give the same message so that the patient does not become confused.
Which one of the following methods is used to achieve this?

a) check on the internet

b) copy what the dentist says
c) have a written protocol
d) learn the message by rote
e) refer to a textbook

8. Patients are often given verbal oral health advice by a member of the dental team, often at the
end of the appointment. Which one of the following is the preferred method of reinforcing that
advice, so that the patient remembers it?

a) ask a colleague to reiterate it

b) ask the dentist to reiterate it
c) give in written form
d) repeat it verbally at the next appointment

9. From time to time the dental team will provide treatment for patients with a disability such as
hearing loss or profound deafness. Good communication skills by the team are important in
ensuring that these patients receive treatment in a safe manner and are comfortable doing so.
Which one of the following options is the least effective method of communicating with a partially
deaf patient?

a) remove mask while talking

b) shout instructions
c) sit facing the patient while talking
d) use hearing loop device
e) write down information

10. The act of communicating with someone is to give or exchange information with them, and this
can be done both verbally or non-verbally. Which one of the following non-verbal communication
actions would indicate that the listener is indeed listening to the speaker?

a) Breaking eye contact

b) Continuing another task
c) Facing them
 d) Interrupting them
e) Turning away from them

End of session test – answers

1. A key aspect in the successful working of the dental team is for the majority of patients to be
seen by a dentist for a full mouth assessment first, before possibly referring to another team
member. Which one of the following treatments can be provided without the input of a dentist first?
a) Cementing of a bridge
b) Extraction of a deciduous tooth
c) Placement of a temporary filling
d) Provision of full dentures
e) Taking of a radiograph

2. A colleague has refused to allow a family to book in for oral health assessments, as she
believes they are unlikely to be able to pay for their dental treatment. Which of the following types
of discrimination has the colleague shown towards the family?
a) Age discrimination
b) Ethnic discrimination
c) Religious discrimination
d) Sex discrimination
e) Socio economic discrimination

3. Over a 5-year cycle, the dental nurse must complete a minimum of 50 hours of verifiable CPD,
including set minimum hours in “core subjects”. Which one of the following is not a “core subject”?
a) Complaints handling
b) Infection control
c) Radiological protection
d) Medical emergencies
e) Reception and management

4. Whilst working on the reception desk you overhear the receptionist talking to a patient on the
telephone. The receptionist becomes frustrated and puts the telephone down, then tells you that
she could not understand the patient as he did not speak English very well. Which one of the
following types of discrimination has the receptionist shown?

e. Age discrimination
f. Ethnic discrimination
g. Religious discrimination
h. Socioeconomic discrimination

5. Good communication skills are very important when delivering successful oral health advice to
patients. Which one of the following would indicate that the patient has your attention?
a. Folding the arms
b. Frowning
c. Making eye contact
d. Smiling
e. Standing up

6. According to researchers, which category of patients may show little interest into having regular
dental examinations, may have a diet rich in carbohydrates and sugars and can also present a
high rate of smoking?

a) patients with learning disabilities

b) patients with physical disabilities
c) patients with certain medical problems
d) elderly patients
e) patients from low socio-economic backgrounds

7. When various members of the dental team are required to communicate with patients, it is
important that they will all give the same message so that the patient des not become confused.
Which one of the following methods is used to achieve this?

a) check on the internet

b) copy what the dentist says
c) have a written protocol
d) learn the message by rote
e) refer to a textbook

8. Patients are often given verbal oral health advice by a member of the dental team, often at the
end of the appointment. Which one of the following is the preferred method of reinforcing that
advice, so that the patient remembers it?

a) ask a colleague to reiterate it

b) ask the dentist to reiterate it
c) give in written form
d) repeat it verbally at the next appointment

9. From time to time the dental team will provide treatment for patients with a disability such as
hearing loss or profound deafness. Good communication skills by the team are important in
ensuring that these patients receive treatment in a safe manner and are comfortable doing so.
Which one of the following options is the least effective method of communicating with a partially
deaf patient?

a) remove mask while talking

b) shout instructions
c) sit facing the patient while talking
d) use hearing loop device
e) write down information

10. The act of communicating with someone is to give or exchange information with them, and this
can be done both verbally or non-verbally. Which one of the following non-verbal communication
actions would indicate that the listener is indeed listening to the speaker?

a) Breaking eye contact

b) Continuing another task
c) Facing them
d) Interrupting them
e) Turning away from them