Professional Documents
Culture Documents
Q&A Portal Guidelines_Social Science
Q&A Portal Guidelines_Social Science
Responsibilities
The contents of this document are the property of Barnes and Noble Education
(BNED) and should by no means be shared with any third party without the consent
of authorized personnel from BNED.
INDEX
PART 1 Q&A PLATFORM
1.1 Introduction to Homepage
1.2 Types of Queues
1.3 Overview of MY ACTIVITY
1.4 Feedback on solutions
1.5 Do’s and Don’ts
PAGE | 1
PART 1 : Q&A PLATFORM
1.1 Introduction to Homepage
1. Visit https://portal.bartleby.com/expert-sign-in and log in with your credentials.
2. Once logged in, you would be re-directed to the home page, which is called the
Portal Dashboard or the Pull Question Page.
PAGE | 2
PART 1 : Q&A PLATFORM
3. You can reset your password by clicking on the ‘Change Password’ tab. You
would be redirected to the page shown below where you can change your
password.
4. After changing the password, log in again with the new password.
The questions on Bartleby portal are classified into the following categories. The
buttons blink alternately in green and orange colour whenever there are unanswered
questions in the respective queues.
PAGE | 3
PART 1 : Q&A PLATFORM
1.3 Overview of MY ACTIVITY
There are a total of 11 different parameters which are described below in two
sections, Section 1 and Section 2 . Activity report can be viewed for Current Week,
Previous week, Current month and Previous month.
PAGE | 4
PART 1 : Q&A PLATFORM
Section 1
Section 2
PAGE | 5
PART 1 : Q&A PLATFORM
Once the question is clicked, it opens in a new window with the BNED reviewer’s QC
comments.
PAGE | 6
PART 1 : Q&A PLATFORM
1.4 Feedback on solutions
1. To check the feedback comments for solutions which are marked correct/
incorrect, sign-in on the portal and select ‘My Activity’
2. The count of incorrect solutions can be seen under ‘Quality’
3. To check the answers which have been marked incorrect, click on ‘Answered’
count.
PAGE | 7
PART 1 : Q&A PLATFORM
1.5 DO’s and DON’Ts
1. Ensure that the system does not get locked or enter in ‘Hibernate’
mode while the answering session is on.
2. Keep checking the draft saving message below the ‘Submit’ button.
Your solution drafts get saved automatically. Any inconsistency in
saving the drafts implies that your session is no longer active .
3. If any technical issues occur while authoring/submitting the
solution, take Screenshot or capture a video of the entire screen
displaying the error message or the unexpected behaviour and
share all the details related to the issue with your coordinator/
manager. Click on ‘Show details’ option and share a screenshot of
the same.
4. Enable Notification sound on the browser to be notified of any
available questions on the portal.
PAGE | 8
PART 1 : Q&A PLATFORM
PART 2
Q&A AUTHORING
WORKFLOW
2.1 Review Session
1. As the expert picks up a question from any of the queues, the countdown
begins for 10 minutes of the maximum permissible review time. The expert can
decide to Answer/Skip/Reject the question during this interval.
2. Verify the subject and the question before attempting to answer the question.
PAGE | 9
PART 2 : Q&A AUTHORING WORKFLOW
2.2 Answering Session
PAGE | 10
PART 2 : Q&A AUTHORING WORKFLOW
As minimum of two steps are required for every solution, “Remove step” option only
appears only when a third step is added to the solution.
PAGE | 11
PART 2 : Q&A AUTHORING WORKFLOW
2.2.3 Selection of Question Type and Topic(s)
Select the appropriate question area from the posted question so that it is easier to
search in the Bartleby Library. A detailed explanation on QAS is made available in
Annexure.
PAGE | 12
PART 2 : Q&A AUTHORING WORKFLOW
2.2.5 Confirmation of submitted solution
After clicking the OK button, the page is redirected to Pull Question Page.
PAGE | 13
PART 2 : Q&A AUTHORING WORKFLOW
PART 3
DECLINE
CATEGORIES
Types of decline categories and sub-categories are listed below. Two of the categories
namely ‘Wrong subject’ and ‘Out of Q&A Scope’ have sub-categories, which need to be
selected depending upon specified secondary reasons.
PAGE | 14
PART 3 : DECLINE CATEGORIES
HOW TO DECLINE A QUESTION?
If decision is not taken within 10 mins, the following window will appear and the
question will be counted a skip.
Correct decline category should be selected based on the decline reasons. The Primary
and Secondary decline categories are explained below.
A question that carries content which is offensive, obscene, lewd, lascivious, filthy,
violent, harassing, threatening, abusive, illegal, contains or asks for personal
information, or is otherwise objectionable or inappropriate, is to be rejected under
Inappropriate Conduct category.
PAGE | 15
PART 3 : DECLINE CATEGORIES
Following are the steps to decline a question under Inappropriate conduct.
As per our Honor Code, we do not author questions which are entitled to Marks/
Grades/Credits. Such questions are to be rejected under Graded questions category.
PAGE | 16
PART 3 : DECLINE CATEGORIES
Identifying Graded Questions:
Graded questions can be identified using certain keywords
• Exam • Marks
• Quiz • Points/Points Possible/Pts
• Test/Pre Test/Easy Test • Score/Score %
• Spring Fall • Credit/Extra Credit/Partial Credit
• Year of test (Current year only) If no • Bonus
year mentioned, consider current year • Rewards
• Semester year
• [20] • Graded
• (3) • Graded Homework
• 6% • Graded Discussion
• Marked out of 1.00 • Graded Assignment
• Any foreign language • Submit test for grading
associated with a number
PAGE | 17
PART 3 : DECLINE CATEGORIES
Following are the steps to decline a question under Graded Question.
Some questions may appear to be graded when they are in fact not. Please note that
the following cases are NOT to be considered graded.
• Mention of a Publisher’s name.
• When the question appears to be from a graded test but the date mentioned
contains a date/year which has passed by, at the time of authoring.
• Contains expressions such as ‘Attempts remaining’, remaining time, timer,
practice test, assignments mentioned in the question, without mentioning any
score or marks.
• If user specifies that the question is not graded.
• Consists of Redacted/Scratched /Coloured over bits on the graded text.
PAGE | 18
PART 3 : DECLINE CATEGORIES
• Course learning outcomes (CLO) mentioned.
• When Font size/Page number/Question number (a number written at the
beginning of the question) are placed in a way that is apparently confusing.
Some examples that fall under Incomplete Question/ Missing Information are,
Following are the steps to decline a question under Incomplete Question/ Missing
Information,
PAGE | 19
PART 3 : DECLINE CATEGORIES
The rejection message for this category is EDITABLE. Identify the
missing data and mention it in the <specify missing info> space
without altering other portions of the message.
PAGE | 20
PART 3 : DECLINE CATEGORIES
3.4.1 Incorrect Subject (Re Route)
If the question does not belong to the subject assigned to the SME , it must be re
routed to the correct subject. Select the actual subject to which the question belongs
from the drop down menu.
Following are the steps to decline a question under Incorrect Subject (Re Route) ,
PAGE | 21
PART 3 : DECLINE CATEGORIES
3.4.2 Subject Does Not Exist
If the question belongs to the subject which is not covered in Bartleby Q&A at the
moment, it must be rejected under this category. Mention the actual subject to which
the question belongs in the editable rejection message.
Some examples that fall under Subject Does Not Exist are,
PAGE | 22
PART 3 : DECLINE CATEGORIES
3.5 Out of Q&A Scope
This category has further four sub-categories as follows,
This category must be used only if the expert is absolutely sure that the question is
from the assigned subject and complete. If not sure, the SME should use 'Insufficient
Subject Knowledge' category instead. Steps to declining a question under this
category are shown below.
PAGE | 23
PART 3 : DECLINE CATEGORIES
3.5.2 Subjective/Opinion/Writing
If a question entails writing an essay or sharing personal opinion on any topic, then it
can be rejected under this category.
However, theoretical questions have to be answered even when word limit is
mentioned, as long as the questions are subject-related and can be answered
without exercising subjectivity.
PAGE | 24
PART 3 : DECLINE CATEGORIES
3.5.3 Support Question
Questions related to textbook solutions, subscriptions, refunds, technical problems,
site features etc. are directed at Customer Support and must be declined under
Support Question category. The steps are as follows:
PAGE | 25
PART 3 : DECLINE CATEGORIES
3.5.4 School Specific Question
Questions that are not subject-specific and are related to School/ Institutional
Operations must be declined under this category.
PAGE | 26
PART 3 : DECLINE CATEGORIES
3.6 Insufficient Subject Knowledge
This category is to used to skip the question if it is beyond the expertise of the SME.
Once skipped under this category, the question will re-appear in the queue after one
hour on the off chance that it has not yet been taken up / solved by another SME.
PAGE | 27
PART 3 : DECLINE CATEGORIES
3.7 Positive Feedback
If the user appreciates the solution, with comments such as, “Thanks for the
explanation”, “This solution was good”, “Thank you! Great Help”, those questions
should be rejected as Positive Feedback.
PAGE | 28
PART 3 : DECLINE CATEGORIES
3.8 Negative Feedback
If the user complains about the solution being incorrect, with comments such as,
“This solution was incorrect”, “This solution was bad”, “This is an incomplete
solution”, those questions should be rejected as Negative Feedback.
PAGE | 29
PART 3 : DECLINE CATEGORIES
PART 4
Q&A ANSWERING
GUIDELINES
The major objectives of answering a question are: to help students understand the
method of solving the problem at hand, and to equip them with the underlying
approach that would enable them to independently solve similar problems.
PAGE | 30
PART 4 : Q&A ANSWERING GUIDELINES
provided in Step 1.
5. The main answer or the main content/ explanation of the solution must start
from step 2.
1. The solution should be divided into multiple steps in a logical sequence so that it
facilitates an easy understanding of the solution for the user.
2. Direct answers should not be provided. A minimum of relevant explanation and /
or intermediate calculation is necessary to support the solution.
3. Supporting diagrams, tables, equations, calculations, graphs, etc. must be legible
and labelled properly. The symbols and notations (if used) must be explained
clearly.
4. There may be more than one method of solving a question, but the expert must
follow the method specified in the question. If no method has been specified in
the question, the expert must use the most commonly followed and /or the most
accurate method.
4.4 Plagiarism
1. The solution must be provided in one’s own words and not be copied from any
textbook, website or external sources.
2. All diagrams, graphs or tables included in the solution must be originally created
by the expert and not scanned, snipped, or copied from any textbook or any other
external sources.
3. External website link(s) or reference(s) to any textbook or research article must
not be provided in the solution.
4. Across all subjects, any copyright-protected information from textbooks or
external sources, except universal definitions, laws or formulae , can not be used
in the solution.
5. Software links of third-party websites should not be mentioned.
6. Hypothetical or fictitious data, names, or situations included in a question could
be subject to copyright protection. Instead of copying such data, names, or
situations, use unique abbreviations. For example, change the name of company
called “Toyota”, to Company T”
PAGE | 31
PART 4 : Q&A ANSWERING GUIDELINES
4.5 Presentation
1. Language used in the solution must be coherent, grammatically correct, free from
linguistic or formatting errors and easy to understand.
2. The experts must not use any unwarranted expressions in the solution. For
example, “Thank you”/“Please give a thumbs up”/“Hope you like it” /
“Greetings from Bartleby” etc. or any other kind of message to solicit upvotes.
PAGE | 32
PART 4 : Q&A ANSWERING GUIDELINES
PART 5
TYPES OF
QUESTIONS
PAGE | 34
PART 5 : TYPES OF QUESTIONS
5.6 Fill in the Blanks Questions
1. Experts must provide a brief introduction about the concept in Step-1 and the
appropriate explanation on must start from Step-2.
2. Fill in the blank statements should be concluded in the last step of the solution.
3. Explanation must be free from plagiarism, grammatical errors, and linguistic
errors and the language should be easy to understand and meaningful.
4. If the user has posted multiple fill in the blank questions a minimum of 5 should
be answered, by providing relevant explanation for each.
5. The following message should be posted in step 1 in case of multiple fill in the
blank questions:
“Since you have posted multiple questions, we will provide the solution
only to the first five questions as per our Q&A guidelines. Please
repost the remaining questions separately”
1. Experts need to answer only the first question or the one specified by the student,
when more than one question is posted at a time.
2. If the question to be answered is not specified, then answer the first question by
posting the following message in step 1:
“Since you have posted multiple questions, we will provide the solution
only to the first question as per our Q&A guidelines. Please repost the
remaining questions separately.”
1. Experts need to answer only the first three sub parts of the question or up to
three sub parts specified by the student when multiple sub parts question is
posted by the user.
2. Experts must start each sub-part in a new step in a given sequence along with the
final answer statement.
3. If the sub parts to be answered are not specified, then answer the first three sub
parts by posting the following message in step 1.
PAGE | 35
PART 5 : TYPES OF QUESTIONS
“Since you have posted a question with multiple sub parts, we will
provide the solution only to the first three sub parts as per our Q&A
guidelines. Please repost the remaining sub parts separately.”
3. When the student has specified the question to be answered, the expert should
provide the solution of the first three sub parts of that specific question along
with the following comment in step 1:
“Since you have posted multiple questions, we will provide the solution
only to the specified sub parts (upto three) of the specified question as
per our Q&A guidelines. Please repost the remaining question by
mentioning the required sub parts that need to be answered.”
PAGE | 36
PART 5 : TYPES OF QUESTIONS
PART 6
SUBJECT SPECIFIC
GUIDELINES
PAGE | 37
PART 6 : SUBJECT SPECIFIC GUIDELINES
ANNEXURES
ANNEX I
QUESTION AREA
SELECTION
A.1 Overview
• Question Area Selection, or QAS is the selection of most relevant area of the
question while submitting the solution.
• It is an important step meant to facilitate easy search of questions in Bartleby
library for the users.
• It is a mandatory step to submit the question on the portal.
• On the QAS window, the question will open in multiple boxes where first box
contains the text of the question if any, second contains the image of the
question if any and the third contains the second image of the question if any.
PAGE | i
ANNEX I: QUESTION AREA SELECTION (QAS)
A.2 Text Format Questions
When the question is provided in text format only, the expert should select the relevant
text from where the actual question starts.
Before Selection
After Selection
PAGE | ii
ANNEX I: QUESTION AREA SELECTION (QAS)
A.3 Single Image Format Questions
When the question is provided in a single image only, the expert should select the area
from where the actual question starts.
Before Selection
After Selection
PAGE | iii
ANNEX I: QUESTION AREA SELECTION (QAS)
A.4 Multiple Image Format Questions
When the question is provided in multiple images, the expert should select the
relevant portion of image from where the actual question starts.
Before Selection
After Selection
PAGE | iv
ANNEX I: QUESTION AREA SELECTION (QAS)
A.5 Text-cum-Image Format Questions
When the question is provided in both text and image format, the expert should select
the relevant portion of image or text from where the actual question starts.
PAGE | v
ANNEX I: QUESTION AREA SELECTION (QAS)
A.6 Multiple Questions in One Image Format Questions
When the image contains multiple questions, the expert should select the specific
question authored.
If an error shows up during the QAS selection of the whole question, kindly select a
smaller portion from the top of the asked question. If the issue persists, then ‘submit
without selection ID’
PAGE | vi
ANNEX I: QUESTION AREA SELECTION (QAS)
ANNEX II
MATHTYPE PLUGIN
An overview of the MathType features that are mostly used to represent equations in
the proper format is presented below. Experts are highly encouraged to explore all
other functionalities that are available in MathType and the shortcuts to work more
efficiently.
The MathType option is available towards the right end in the form of a square root
symbol, as shown below.
On clicking the MathType symbol, a small MathType screen pops up on the answering
tab. There are 10 tabs inside MathType to write any mathematical expression. These
are:
PAGE | vii
ANNEX II: MATHTYPE PLUGIN
1. General Tab 6. Scripts and layout Tab
2. Symbols 7. Decorations Tab
3. Arrows Tab 8. Big operators Tab
4. Greek, letters, and Numbers Tab 9. Calculus Tab
5. Matrices and elementary Tab 10. Contextual Tab
PAGE | viii
ANNEX II: MATHTYPE PLUGIN
• The expressions inside the MathType screen are italic by default, but only the
mathematical expressions should be typed in italics.
• Click on the 1b/TI option to make any non-mathematical expressions non-italic.
• Change the font of the expressions inside the MathType to “Times New Roman”.
• To highlight any part of the answer, make it bold by using the “B” option from the
general tab.
To know about the available features or to get a timesaving short key to a function,
place the cursor on that function as shown below.
PAGE | ix
ANNEX II: MATHTYPE PLUGIN
Any portion of the answer can be highlighted using text colours. These can be accessed
inside the MathType screen by clicking on the coloured option present in the general
tab.
Easy access to any mathematical symbol can be achieved by clicking on the Ω symbol
of the general tab of the MathType screen.
PAGE | x
ANNEX II: MATHTYPE PLUGIN
When multiple equations appear one after the other, the Contextual Tab can be used to
align the ‘equal to’ signs one below the other.
PAGE | xi
ANNEX II: MATHTYPE PLUGIN
PAGE | xii
ANNEX II: MATHTYPE PLUGIN