031141598135

Case 2:24-cv-00377-SPG-E Document 1-15 Filed 01/16/24 Page 1 of 10 Page ID #:151
Exhibit O
Case
7/26/23, 12:42 PM2:24-cv-00377-SPG-E Document
Event Tickets 1-15 Filed
Center, Inc. 01/16/24
| Reviews PageBureau®
| Better Business 2 of 10
ProfilePage ID #:152
Customer Reviews
Event Tickets Center, Inc.
Event Ticket Sales
View Business profile
391 Customer Reviews
Justin K
07/14/2023
They were super helpful accidently bought wrong tickets that didn't come with admission and
they helped with a promo code for what we spent to put towards actual tickets that's awesome I
give em 5 stars for that
Elan S
07/09/2023
This company is a scam! I thought I was purchasing tickets through ticket master and somehow
got redirected to event ticket center without knowing. I never received my tickets even though I
paid close to $300. I’ve contacted them multiple times and all they say is they will contact the
ticket seller. Nothing was resolved and I didn’t even get a refund. SCAM!!
Melissa A
07/08/2023
Sketchy and do not recommend- when you go to purchases tickets their site says no additional
fees- to which they throw on fees like delivery fee when we got will call tickets < > because
https://www.bbb.org/us/fl/gainesville/profile/event-ticket-sales/event-tickets-center-inc-0403-235973866/customer-reviews 1/9
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they’re a 3rd party seller and take your money for tickets they don’t even have. Total of close to
$100 fees were added to 2 tickets and the venue just told us that 3rd party sales are prohibited
so we are out a lot of money and very upset that we well overpaid for tickets that A) said no
added fees B) tickets aren’t guaranteed even though we paid for them. We are currently trying
to get a full refund from this company but have been unsuccessful thus far.
Jaylin B
07/06/2023
I accidentally bought tickets on the site after googling tickets for the drums and still haven’t
received my tickets nor can I get a refund. $140 later we will see.
KA K
07/06/2023
This company is a joke. Please buy tickets elsewhere. They told me they cannot guarantee 100
percent that we will get our tickets. Their prices are also much higher. They are simply a
platform to sell tickets on, unlike other sites that actually have the tickets. Buyer beware! We will
never use them again!!!
Kim M
07/05/2023
After purchasing 2 tickets online for 436.35 (including delivery and service fees). I downloaded
the tickets to find the face value of the tickets was 49.50 for each ticket. Their disclaimer reads:
prices MAY be above face value. This is totally inadequate... when it is stated that tickets may
be above face value, the implication is that they will be the same or slightly higher. The price
increase is astronomical - mine were 3 times the face value - 3 times! This type of price gouging
and providing ZERO transparency to the customer - only showing the real price of the ticket
AFTER the customer's purchase is processed- is unethical. When I complained they suggested I
try to resell the tickets. They offer the price they believe will give you the best chance of
reselling your tickets. If I had followed this advice I would get back approximately $200 - in the
end, I would have no tickets AND be out 236.35 (or so). No, thank you, These people are
unscrupulous and must be stopped. If you fall prey to these vultures, I encourage you to do
want I did and file a complaint with the FTC. These deceitful business practices are exactly why
the current administration is investigating Ticket Master. Event Ticket Centers could be next.
Pure, unadulterated greed.
Case
Matthew C
07/03/2023
This is a scam. They charged me $42 for a $14 ticket (direct from the venue), and finally offered
me a $6.30 refund. You search for tickets, they place ads at the top of the search results. If you
are in a hurry, they make it appear as if you are dealing directly with the event promoter. Really
fraudulent.
Event Tickets Center, Inc. Response 07/26/2023

We do not make anything look like customers are dealing directly with any promoter. On the
contrary, our website does not resemble any other and every page clearly states we are a
resale marketplace and ticket prices may be above face value.
Anne F
07/03/2023
This company is a scam. The trust pilot and other site reviews say enough altho the company
always responds to every user with, “This is not a scam.” Funny. They stole almost $900 from
my husband and I. Their phone customer service makes lies up about resending things and
refunds (I have recording as proof and dealing w this) and then they emailing you with some
other nonsense that was not the same as said on phone. Record all phone calls. Luckily we
booked Amex and they already refunded us for seeing this company scammed us. We
thankfully saved all e-mail proof, email recording or not tickets sent, and voice recordings of
phone calls claiming opposite of emails. I may have been scammed but at least my smarts
kicked in to record it all. One day this company I’ll have payback because they won’t stay in
business long. I’ll be part of making sure that happens. Buyer beware. You won’t get tickets
through this company or will get some kind of scam from them. Not worth any chance at a
ticket.
Linda H
07/03/2023
I just paid $218 for tickets ($109 each) for 2 VIP tickets to see Ali Siddiq at the Improv in Ontario.
I was also charged $65.50 service fee, and $9.95 for a delivery fee when the tickets will be
emailed to me. When I called a friend and told her about the concert she decided to go and
called the box office to the venue and paid only $38 each for three tickets plus a small service
fee. I haven’t bought a ticket to a concert in years, was ecstatic about seeing Ali live and didn’t
think it far fetched to pay $109 for VIP tickets. Further insult to injury, after the payment was
Case
charged to my card, the receipt had a disclaimer stating that the seller (Event Tickets Center)
stated: “There is a 2 item per person minimum purchase requirement of food or beverage
items;”, “that the tickets may be in the specific section or in an equivalent or better location.”
Then it says:: “ this listing describes tickets that the seller does not own, or may not know the
exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we
guarantee that you will receive tickets prior to the start of the event receipts that are in the
equivalent or better locator are you will receive a full refund.“ How can they guarantee that I will
receive seats that are in an equivalent or better location if they don’t on the tickets? I really am
looking forward to seeing Ali but I am quite disappointed and feeling like I have been robbed
by this agency based on the fact that I have over triple as my friend had to pay because I use
this agency. The moral of the story is whenever you buy tickets from anywhere we say, and
purchase them from the venue where the event is going to be held, and not from this window
mean over pricing agencies that will gouge you. I’ve learned my lesson and of I have any
problem with the seating at the concert when I go on July 16, I will be making another review to
let you know turned out.
John W
07/01/2023
What an absolute rip off, please be careful. They do not offer refunds and their customer
service sucks. I wanted to take my family to an event, they quadruple charged me. This site is
very fraudulent. I hope this company and all their employees who know what they doing get the
karma they deserve. Avoid at all costs.
Paula H
06/29/2023
Like others have opined, I felt tricked by this website's pop up tactic, as I was not searching for
a ticket "resale" opportunity. I started out my ticket search on Ticketmaster and somehow
ended up buying from Event Tickets Center. The show I'd purchased tickets for was
rescheduled and although I received emails pretending to send me the tickets I had spent over
$1,000 USD on, there were never any tickets. The customer service number for Events Tickets
Center is all a facade. The number did not go through to anything except a hang up. I had
bought insurance and attempted to utilize that -- and it was the same thing -- it just hangs up on
you without even pretending to be legitimate, really. Do not buy tickets from these scam artists.
Jessica O
06/28/2023
So when you “buy a ticket”, you are actually paying a reseller, who has not bought a ticket yet,
to buy one for you. Basically, you’re not even buying a ticket.
Case
Erika T
06/26/2023
This business is up charging x3 and adding a $75 service fee! They also are saying that tickets
are limited when they are not. I live in Austin, Tx and made the mistake of using them when I
was in a hurry on my lunch break, then came to my senses and was like wow I can’t believe
tickets were so expensive to an up and coming musician, but when Taylor swift and others are
300-500, I was like maybe inflation? Then I go to Molly Burch’s website (where the business
bought them from) and they are $22 each and plenty of tix available. I should have done my
research more, but to me this is BAD business. I get trying to make a buck, but 3x the
amount!!!Taking advantage is not cool! I hope they get shut down. I certainly will not give them
MY business again. Buyer BEWARE!!’

We are a resale marketplace where sellers list their tickets. We do not set prices nor monitor
pricing and availability from other sources. I will have customer service reach out and see if
they can help.
Nanci W
06/24/2023
In my mind this site is fraud. I went through the options twice and only after I completed my
transaction did I comprehend that there is no ticket at this time and I would be pay more than
double the price on the Seattle Opera page, just to receive a ticket at a time more than a month
away, just prior to the date. Many tickets were available at the opera at much lower prices.
What, I wonder is the value add. Just a trap.

We are a resale marketplace where sellers list their tickets. We do not set prices nor monitor
pricing and availability from other sources. The website makes it very clear that we are a resale
marketplace and ticket prices may be above face value. I will have customer service reach out
to see if they can help.
Case
Stephen H
06/24/2023
Purchased tickets to event. They said delivery occurred. Their “proof” is an email that says you
should receive another email with tickets. Other email never came. Contacted customer service
(as noted in instructions) 4 times at concert. They would not resolve issue. All emails, log-one
etc were checked and double checked while on phone. No tickets. Left venue after never
receiving tickets or callback from a manger. They said that would not refund because they have
“proof” of delivery. Which again is an email that says “look for another email”. DO NOT USE this
service. Cost me $450 for the pleasure of making phone calls about emails I never received.
Cheri P
06/22/2023
Very bad customer service and shadywrbsite which doesn't allow any refund in whatsoever
circumstances.

The website is very transparent that we are a resale marketplace and all sales are final. This
customer filed a chargeback and their financial institution investigated and closed it in the
merchants favor. Not shady about the website.
Jess H
06/22/2023
Buying tickets via Ticket Event Centre was easy and I had no issues. At first I was worried
because it said my tickets wouldn’t be sent til the day before the concert…in September. But I
actually got them less than 12 hours later! They’re the same price as any other website. No
more gouging than ******* or ************. People have left some bad reviews, but I had no issues
and was completely satisfied! Don’t worry needlessly that you’ve been scammed. As far as I’m
concerned they’re legit!
Tracey G
06/21/2023
Case
This company advertised directly on a local event website that I frequent. Their ad made it look
like they were the direct/official vendor for the concert I was purchasing tickets for. Upon going
to check out, they listed the costs at the top of the check out page and buried at the bottom of
the page in an area that required an additional click through they posted the actual total. They
were selling event tickets for DOUBLE the actual cost, and added processing fees that totaled
in half the price of each ticket. This event was not sold out and is a sweet, local concert series
and was not sold out, tickets easily available directly. It's such a bummer that companies
choose to make money in this way. Such an lame way to do business and make money in a
world where there are abundant ways to do good in this world.
Travis W
06/19/2023
Def scam I would never recommend any one buying tickets from here. They charge you double
then also charge you $9.99 delivery fee for digital tickets and $20 in taxes and $50 in
processing fees. I was def scammed when purchasing these tickets. Shame on me for not
checking more into other places in pricing before purchasing. I will make sure never to
purchase tickets from here again. I wish I would of looked at these rating before buying.

No one was scammed. We are a resale marketplace where sellers list their tickets. We clearly
state at the top of every page that ticket prices may be above face value. This was very clear
before the person decide purchase. And of course people have to pay taxes when they are
due. I will have customer service reach out to see if they can help.
Tammy I
06/19/2023
We googled Matt Rife tickets. Took us to event tickets website. Showing tickets. Made our
selection and paid. When we received the email it showed Mike Epps was the show we
purchased. I immediately called them told them what happened. All I got was to bad. Asked to
speak to a manager and was told there was no one available. The only thing they could help
with was to re list them and hope they get sold. If I could give them a zero I would.
Case
This customer entered the website via a ****** search of "***************** tickets" They landed on a
***************** page. Then they proceeded to a number of events and performer page before
selecting and purchasing 2 order of ***************** tickets. The correct ***************** tickets were
delivered by the sellers for both orders.
Customer Review Rating
1.15/5
Average of 391 Customer Reviews
Contact Information
308 W University Ave Ste B
Gainesville, FL 32601-5208
Visit Website
(866) 820-4553
BBB Rating & Accreditation
A+
Accredited Since: 12/16/2021
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7/26/23, Case
12:42 PM2:24-cv-00377-SPG-E Document
Event Tickets1-15 Filed
Profile Page ID #:160
© 2023, International Association of Better Business Bureaus, Inc., separately incorporated

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Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International
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Case 2:24-cv-00377-SPG-E Document 1-15 Filed 01/16/24 Page 1 of 10 Page ID #:151

View Business profile

391 Customer Reviews

Event Tickets Center, Inc. Response 07/26/2023

Event Tickets Center, Inc. Response 07/06/2023

Event Tickets Center, Inc. Response 07/06/2023

Event Tickets Center, Inc. Response 07/06/2023

Event Tickets Center, Inc. Response 06/21/2023

Event Tickets Center, Inc. Response 06/21/2023

Customer Review Rating

BBB Rating & Accreditation

© 2023, International Association of Better Business Bureaus, Inc., separately incorporated

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