GANDHARV KUMAR ED New Delhi 110043 9650527147 BB gandharvo007@gmail.com ‘SUMMARY Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued, Hardworking employee with customer service, multitasking and time ‘management abilities. Devoted to giving every customer a positive and memorable experience, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS + Oraland wtiting communication - Property Management Systems + Workflow Coordination + Team Management + Proposal Writing + Workflow Planning + Issue handling + Hospitality services + Exceptional customer support + Inventory Control + Schedule Management + Operations Management + Credit and collections + Customer Service + Database Administration + Guest Relations + Microsoft Office Suite EXPERIENCE FRONT OFFICE MANAGER, 03/2022 - 03/2024 Silver cloud resort, Bangalore + Responsible for managing the dally operations of the front office, including greeting guests, answering phone calls and emails, + Provided leadership to ensure that all Front Office team members are delivering excellent customer service + Ensured compliance with hotel policies and procedures as well as local, state and federal regulations. + Coordinated with other departments to ensure smooth running of the entire hotel operation Monitored front desk operations on a regular basis to identify areas for improvement or corrective action. + Managed inventory levels for supplies used at the front desk such as stationary items, key cards. EDUCATION AND Kamal Model Sr Secondary School, 02/2016 TRAINING Bachelor of Arts: Art History Airborne Institute of Hospitality Training , Rajor! Garden Delhi Diploma in Hospitality Management : Hospitality LANGUAGES. cl Hin ‘Advanced ‘Advanced a