DEE MARCHA-BARRETT

Raleigh, NC • 931.982.5476 • dmarcha@charter.net • www.linkedin.com/in/dmarcha

TECHNOLOGY SUPPORT SPECIALIST

Passionate IT professional experienced in hardware, software, network, cloud systems and maintain-
ing 3,000+ electronic devices at several schools and offices. Highly organized, punctual, dedicated, and
resourceful, looking for a long term, high speed and efficient work culture to aid in personal ambition,
growth, and career satisfaction

PROFESSIONAL EXPERIENCE EDUCATION

NTT DATA SERVICES - CONTRACT LABORER - FIELD TECH SENIOR BS Management
ASSOCIATE Information Systems
NASHVILLE, TN 2023 Graduated with
distinction
• Performs troubleshooting, parts replacement, system upgrades, basic
deployment, and repair on desktops, notebooks, & printers. Aquinas College
• Identifies potential issues that could adversely impact end user Nashville, TN | 2007
experience and takes corrective action. AS Business
• Providing advice to clients and colleagues on IT-related matters, Administration
helping them understand technology options and solutions.
• Keeping detailed records of all services provided, problems Aquinas College
encountered, and solutions implemented. Preparing reports and Nashville, TN | 2003
documentation for management or clients.
• Diagnoses and resolves product performance problems and various CONTINUING
error conditions EDUCATION
• Leveraging experience with a ticketing system surrounding SLAs and PlualSight Courses
time metrics MTTR 50+ hours
Hardware and
MITSUBISHI MOTORS - CONTRACT LABORER - IMAGING SPECIALIST Software
NASHVILLE, TN 2022 Microsoft Azure
Hired to image and deploy 300+ machines to employees with docking security & cloud
stations and peripherals. Cyber Security basics
• Active directory additions, deletions, password changes. A+ Hardware basics
• Keypass Passwords Communication
• Inventory management duties including creating asset tags, creating efficiency
objects in service with complete information and tagging.
SKILLS
• Using Power Shell to run disms and scripts.
• Setting up and configuring WebEx & FortiClient VPN. Active Directory
• Remotely logging on and backing up user data and documents, Microsoft Office
exporting bookmarks and passwords, and ensuring all data moved Windows 10
from old to new machines. VPN
• Installing GL Wand and STRAVIS Client to new machines. HelpStar
Kronos
EBS Payroll
SQL Server
AS400
DEE MARCHA-BARRETT
TECHNICAL SUPPORT SPECIALIST II | MNPS
NASHVILLE, TN 2007 - 2021
• Establish and maintained all technology in 4 education environments and offices, developed strong
personal working relationships with staff and faculty, and kept a routine schedule of updating and
improving tech throughout network.
• Install, configure, upgrade, and maintain all computer and server hardware and software (including
Macintosh computers), and related peripherals, at 3 elementary schools and 1 middle school in the Metro
Nashville school district.
• Train users in the use of new and pre-existing hardware and software.
• Determine and manage the technology needs of schools and individual teachers, and consulting between
principles and managers.
• Diagnose and consult with the district repair shop for necessary equipment.
• Update and maintain team records, record keeping, help desk tickets and contribute to our team’s share
point files.
• Exchange and collaborate with team members on solution and prevention of common problems, assist
team members in deployments and other technical duties.
• Helped team image and deploy 90,000 computers to students for emergency covid needs.

HELP DESK SUPPORT SPECIALIST | MNPS

NASHVILLE, TN 2020 - 2021
Remotely worked from home during Covid providing call support for students, parents, and teachers with
technology needs.
• Leveraging customer service skills in day to day interactions with teachers and students.
• Developed training for Help Desk employees on remote printer installation.
• Troubleshooting LAN & WAN issues
• Work with field support personnel to discover remedies to various network problems.
• Remote into computers to troubleshoot system problems.
• Complete Morning Network Status Report which reports problems in the network to field support
personnel.