Monika Vyas

Senior Customer Success & Admission

Counsellor & Student Support & Dealer
Relationship Manager

6 Years of rich experience in Inside sales and Customer support and Procurement & Dealer
management Processional.Worked across Ed-Tech & Healthcare and BPO Industries.

Experience
Contact 01 September 2022 - 01 May 2024
Infinity Learn by Sri Chaitanya
Phone Senior Customer Success
‭99895 15181‬
Handling entire help desk tickets i.e, refunds, technical issue, product etc. and tag to
respective teams so that customer get instant and great experience. Continuous highest
mun.vyas@gmail.com level of positive customer feedback driving being a strong trusted advisor and
relationship builder.
Technical and Product Issue Resolution: I operate as a bridge between different teams
to address technical or product-related issues faced by Learner. This proactive
Address approach aims to enhance customer retention and ensure a smoother learning
Kachiguda, Hyderabad experience for users.
Improved Customer Retention Rate from 65% to 78%. Established new opportunities
with existing relationships and defined revenue opportunities. Led internal interfaces
and operations in order to deliver upon customer requirements
Mentoring and Tracking Progress: I engage in mentoring students across various grade
Education throughout their academic year. This involves tracking their progress, arranging
interactive sessions with tutors, and conducting weekly Parent – Mentor meeting for
2023 Progress discussion. This level of personalized support and communication
contributesto the overall success and satisfaction of Learner and their families.
Pursuing B.com
Gitam University
11 January 2021-30 June 2022
2012
Medvarsity Online. Ltd
Intermediate
AP Open School Society Admission Counsellor &
Student Support Executive
2008
Doing chat process, email process and out calling across globally to the Doctors and
High school
students and who are from medical background.
AP Open School Society
Negotiating with clients regarding the prices and pitching about the courses in detailed.
Understand their requirement and explaining about the medical course based on their

ECustomer
x p eSupport
rtise requirements. Generate the good revenue towards the company on weekly wise and
Monthly.
Procurement
Lead Generation 25 June 2018- 1 January 2020
Multilingual Olx Cars
Relationship Dealer Relationship Manager & Procurement
Building I used to work for Chennai as a procurement associate and tele caller appointments
Process Flows from Hyderabad.
Having 1.6 years of Automobile experience with good understanding of car industry.
Research
Capable of analyzing the value of the vehicles and depreciation of the car’s.
Information Doing negotiate with customers make them convince at below market value (Target
Gathering Price).
Taking care of process of payments during procurement time and collect all the required
documents from the customer.
Language Worked for lost lead data for all stores across the city from 6 months after that i moved
other department as sell side (DRM)
English Now I am working as Dealer relationship manager from 6 months and handling 35
Hindi channel partners across the city.
We will do auction for channel partners making them participate over the auction make
Telugu
sure they should purchase the vehicles from Olx cash my car (Auction).
Tamil Will convert them transacting channel partners,70%of the transacting. Build a long-
Rajasthani lasting business Relationship with Channel partners.
13 March 2017- 30 Sep 2017

Skean Tech Solution

BPO Associate(UK Process)

Handled UK clients for 6 months.

Used to do outbound calls to pitch about our interior products.

15 May 2015- 30 August 2016

Tata Sky

Back office Process -DTH

Good experience in handling Customer, very good in Serving Customer's query and solving
the Issues.
Managed Inbound/outbound calls of Tata Sky all types of Subscriber/ Customers.
Solving the technical issues of Customers over the phone and assisting them with all the
queries of billing and packages in DTH Services.
Solving the technical issues of Customers over the phone and assisting them with all the
queries of billing and packages in DTH Services.
Goals set for centre month on month, maintaining relationships with Customers.