2023 SHORT International Brochure

IN-
CLU-
SI-
VI-
TY
… Continued
COURSE
BROCHURE 2023
CONTENTS 03 WELCOME
Inclusivity
04 FACULTY: STRATEGY
DEVELOPMENT
See page for all the sub- categories
contained within the Strategy
Development Faculty
08 FACULTY: PUBLIC SECTOR

EFFICIENCY
contained within the Public Sector
Efficiency Faculty
16 FACULTY: OPERATIONS
contained within the Operations
Faculty
45 FACULTY: ORGANISATIONAL
MANAGEMENT
contained within the Organisational
Management Faculty
62 FACULTY: TECHNICAL
contained within the Public Sector
Efficiency Faculty
69 TERMS & CONDITIONS

Modus operandi
70 HOW TO CONTACT US
Our Locations around the world and
ways you can get in touch with us
Dear client,
It is an absolute pleasure of ours here at RCI, to present to you
our 2023 brochure.
In continuation of our usual style of having a theme for each

year’s brochure (which also serves as our challenge to you, our
esteemed client), we have chosen to go with the term
INCLUSIVITY as our theme for 2023.
The term Inclusion is usually interchangeably used in the place

of diversity and/or equality. As different as these three terms
are, they however have one thing in common and that is the
focus on ensuring that no one is left behind.
Firstly, all evidence proves that organisations focused on

building a more inclusive culture attract and retain a wider
diversity of talent. The inclusive culture then empowers diverse
talent to think differently and share their experiences and
perspectives, which in turn is a key driver for innovation,
development and engagement.
Also, building and sustaining this inclusive culture in an

organisation requires a particular focus on the development of
your human capital, without leaving anyone behind. Your
inclusive training culture must show that training is not for the
selective few but the entire body of the workforce. This
therefore can be deployed in as many ways as possible such as
face to face training, virtual training, e-learning, bespoke
training etc.
Finally, the outcome for building an inclusive workplace culture

with particular focus on human capacity development, will
build in your people a sense of worth i.e., one of being valued in
the workplace and therefore creating a collaborative
environment where staff members can freely express any skill
with the safety of knowing that they are in an environment built
around their capacity to grow.
Our selection of courses for 2023 speaks to our provision of

relevant courses suitable to the training of a diverse cadre of
personnel, both in public and private sector organisations. We
look forward to engaging with you further on this.
Welcome!
FACULTY
STRATEGY
DEVELOPMENT
5 EXECUTIVE MANAGEMENT
COURSE TITLE: Developing and Implementing Competency Framework

This course is perfect for anyone involved in selling products or services, conducting surveys, or
completing marketing research campaigns using the telephone and anyone who needs to clean data
or convert suspects to prospects to sales.
DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT
5 Days 25th September 1st May ✔️On Request 21st August ✔️On Request
COURSE TITLE: Developing Executive Leadership Capabilities for the 21st Century
Business Place
This Course will help executive managers to identify and develop core competencies leading to
improved performance.
5 Days 20th February 15th May 23rd October ✔️On Request ✔️On Request
24th July
COURSE TITLE: Management 0.1: What Every Leader should know

This course is designed especially for newly appointed managers and other managers who would like
to sharpen their managerial skills. The whole programme will enable delegates to understand the
purpose, function and processes of management building into a toolkit of essential skills using real-life
examples, scenarios and techniques to enable you to manage with confidence.
5 Days 20th February 15th May 23rd October ✔️On Request ✔️On Request
24th July
COURSE TITLE: Leadership Models Brought to Life for Senior Managers, Directors and
Leaders
This course will provide managers and leaders with an introduction and exploration into as many as
twenty-six established, accepted, and proven management and leadership theories and models. The
course will bring these theories and models to life through discussions and place them in the context of
current commercial and non-commercial environments.
5 Days 11th September 24th July 8th May ✔️On Request ✔️On Request
6 EXECUTIVE MANAGEMENT
COURSE TITLE: Strategic Leadership Skills for the 21st Century Leader
The purpose of this course is to enable you as a leader in your organisation to initiate and address
issues connected with change, complexity, and innovation. This enjoyable course is participatory and
structured around action learning.
5 Days 3rd July 23rd October 4th ✔️On Request ✔️On Request
11th September December
COURSE TITLE: Advanced Strategic Thinking for Directors and the Board
The course will give delegates an essential understanding of the key duties, roles and legal obligations
of the Director and the Board. Packed with the latest thinking and best practice, the course will explore
good governance principles, provide up to date legal requirements and give Directors a renewed
confidence to tackle the increasing challenges facing the Boardroom.
5 Days 16th January 3rd April ✔️On Request ✔️On Request ✔️On Request
20th June 23rd October
COURSE TITLE: Governance, Risk Management and Audit Committee Effectiveness

This course will focus on risk management best practices and help audit committee members increase
awareness of Risk Management and governance issues to improve audit committee effectiveness
5 Days 22nd May 7th August ✔️On Request ✔️On Request ✔️On Request
20th June
COURSE TITLE: Corporate Governance Principles: Recommendation for Senior Executives

The course will be examining international best practice in Corporate Governance. It would involve
series of Presentations, Discussions, examining several Case Studies, sharing experience and
knowledge.
5 Days 13th March 10th October ✔️On Request ✔️On Request ✔️On Request
5th June
SE COURSE C
CE PRICE PR
INTERNATIONAL COURSE PRICE LIST
VENUE DURATION COST
London, UK 1 week £2,850
London, UK 2 weeks £4,850
Dubai 1 week £2,850
Dubai 2 weeks £4,850
Atlanta 1 weeks £2,850
Istanbul 1 week £2,850
Istanbul 2 weeks £4,850
Virtual Instructor 1 week £1,500
Led Training (VILT)
LOCAL COURSE PRICE LIST

VENUE DURATION COST
RCI Training Centre, Lagos 3 days N180,775
Virtual Instructor Led Training 3 days N165,500
(VILT)
(VILT)
OURSE COUR
FACULTY
PUBLIC SECTOR
EFFICIENCY
9 PUBLIC SECTOR ADMINISTRATION
COURSE TITLE: Good Governance in Public Administration

This course focuses on public accountability and policies that need be put in place to ensure this. This
course will cover the principles and policies associated with good governance; the participation of
stakeholders in the public sector; accountability and equity practices; the concepts of managerial
transparency and organisational culture
5 Days 13th February 2nd October ✔️On Request 17th July ✔️On Request
9th October
COURSE TITLE: Public Healthcare Management, Innovation and Reform

This healthcare management course will focus on the understanding of contemporary health issues
which are influenced by various factors such as economic, social, cultural, political, and psychological
etc. The course places high priority on health promotion, professional development, and management
of organisations.
5 Days 8th May 2nd October ✔️On Request ✔️On Req. ✔️On Request
7th August
10 PUBLIC RELATIONS
COURSE TITLE: Public Relations and Press Management

This course addresses how to create your own public relations plan, define your key messages, learn
techniques for successful idea generation, how to write a press release, gain press release samples and
templates, evaluate your PR and much more.
5 Days 18th September 20th November ✔️On Request 12th June ✔️On Request
COURSE TITLE: Public Relations Issues and Crisis Management

This course considers management of information and effective communication at times of crisis. We
will examine recent crises to illustrate how and why poor management of information and
communication has had disastrous effects.
5 Days 1st May 7th August ✔️On Request ✔️On Request ✔️On Request
11 PUBLIC FINANCE
COURSE TITLE: Bridging the Gap in Public Financial Management Reporting and
Auditing
This course is aims to enable you to have a broad understanding of public finance to allow you to be
able to review and understand the accounts and financial statements produced by governments and
other public entities, and to understand the role and scope of audit in the public sector. The importance
of accounting and accountability is also addressed.
5 Days 6th February 5th June ✔️On Request ✔️On Req. ✔️On Request
4th September
12 COMMUNITY AND PUBLIC PARTICIPATION
COURSE TITLE: Community Development and Public Participation: A Strategic Approach

Critical to the success of any economic development effort is a thorough and comprehensive strategic
planning process. This training covers the various techniques to build consensus among stakeholders
who represent different values and interests within the community.
5 Days 1st May 8th August ✔️On Request 5th June ✔️On Request
2nd October
13 PUBLIC FUNCTION SPECIFIC
COURSE TITLE: Strategic Planning for Security and Development

Strategic planning for security and development at both the international and the national levels, refers
to the objective of producing orderly, just, and peaceful relations to deal with the problems encountered
in a complex and rapidly changing world. The essence this course is that it is a process of continuing
creativity in the search for adjustment and accommodation in the midst of uncertainty.
5 Days 5th June 6th March ✔️On Request ✔️On Req. ✔️On Request
13th November
COURSE TITLE: Defence Reform Concept and 21st Century Contemporary Issues
This course is designed to enhance strategic management at the corporate and strategic level across
defence and especially for officers and civil servants with the responsibility of making top-level
decisions with the MOD.
5 Days 24th July ✔️On Request 2nd October ✔️On Req. ✔️On Request
COURSE TITLE: Effective Policy Formulation and Implementation

The objective of this course is to provide guidelines and recommendations for the formulation,
development, and review of policies.
5 Days 12th June 6th March ✔️On Request ✔️On Req. ✔️On Request
9th October
COURSE TITLE: Good Governance: New Public Management Perspectives

The entirety of this course focuses on public accountability and policies that need be put in place to
ensure this.
13th February ✔️On Request

5 Days 17th July ✔️On Req. ✔️On Request
9th October
14 PUBLIC FUNCTION SPECIFIC
COURSE TITLE: Privatization and Public Private Partnership

The course is based on theory and practical application through case studies of privatisation and other
alternatives throughout the world, ranging from examples of obvious failure such as the railways in the
United Kingdom to apparent successes such as Kenya Airways. The emphasis of the course is on critical
analysis of the alternatives.
5 Days 13th February 18th September

✔️On Request ✔️On Req. ✔️On Request
13th November
COURSE TITLE: Public Sector Efficiency and Reform: 21st Century Opportunities
The public sector has to develop a step change in efficiency if huge savings are to be made whilst
public services are protected. This course will discuss practical ways of delivering the required
efficiencies and leave delegates with an up-to-date understanding of the issues and how the
challenges facing the public sector can be addressed.
5 Days 24th July 6th February 1st May ✔️On Req. ✔️On Request
13th November
COURSE TITLE: Regulatory Policy Development and Implementation

This course has been designed to help each delegate examine theories of regulatory policy
development and analyse existing organizational policies to determine if the necessary issues have
been considered and incorporated.
5 Days 3rd April 6th March ✔️On Request ✔️On Req. ✔️On Request
2nd October
SE COURSE C
CE PRICE PR
VENUE DURATION COST
Led Training (VILT)

VENUE DURATION COST
(VILT)
(VILT)
OURSE COUR
FACULTY
OPERATIONS
17 AUDIT
COURSE TITLE: The Internal Auditors Interpersonal Skills for Audit and Assurance
The Auditor’s role involves communicating with others, using the power of persuasion to influence them
as well as being assertive when necessary to make a point. This course will help each delegate develop
their own communication style, learn how to respond to the styles of others, get their message across
clearly, maintain poise, project professionalism as well as make further improvements in other areas
where you wish
5 Days 10th July ✔️On Request ✔️On Request 31st July ✔️On Request
COURSE TITLE: Auditing the Procurement Process

This course examines the auditor’s way of confirming compliance to the processes of purchasing
products (or services) and their verification. It also explains how to effectively apply the appropriate
procure processes.
5 Days 6th February ✔️On Request 2nd October 31st July ✔️On Request
10th July
COURSE TITLE: Auditing the Treasury Department: An auditor’s Guide to

Auditing Efficiency and Economy
This treasury audit-training course is designed to focus on the business conducted in a treasury, the
risks that can be generated and the appropriate controls and structures that should be in place to
assist in the efficient use of resources and the prevention of unexpected losses. It targets Audit
department undertaking a Treasury review.
5 Days 6th March 10th October 6th June 12th March ✔️On Request
4th September
COURSE TITLE: Effectively Leading and Managing Audit in the New Era
Audit leaders requires a great deal of knowledge, dedication, efficiency, and effective leadership skills to
lead a team. This course covers the skills needed to lead with confidence so that every project runs
smoothly.
5 Days 6th March ✔️On Request 6th February 28th August ✔️On Request
7th August
18 AUDIT
COURSE TITLE: Conducting an Ethically Sound Internal Investigation:

A Conceptual and Methodological Approach
Conducting Internal Investigations will cover how to lead an internal investigation with accuracy and
confidence by gaining knowledge about various topics, such as relevant legal aspects of internal
investigations, using computers in an investigation, collecting, and analysing internal and external
information, interviewing witnesses, and writing reports.
5 Days 3rd July 6th February 20th March 24th July ✔️On Request
11th September
COURSE TITLE: Effective Compliance and Ethics

Effective Compliance and Ethics is designed for those who work in compliance within their
organisations, audit managers, consultants, human resources managers, information officers, CEOs
and CFOs, risk managers, researchers, and policy makers.
5 Days 15th May 10th October ✔️On Request 5th June ✔️On Request
COURSE TITLE: Internal Audit Models for Effective Internal Auditing Performance
This course focuses on how to help internal auditor critically assess the methods by which internal
auditing can be carried out and how the function can best partner with senior management, risk units
and business-lines to provide accurate, independent assurance.
5 Days 15th May 20th March ✔️On Request ✔️On Request ✔️On Request
14th August 24th July
COURSE TITLE: Internal Capital Adequacy Assessment Process: Pillar II of

Basel Committee
This training program will be extremely useful in examining and implementing Pillar I of Basel
Committee which covers measurement and providing capital for three elements of banking risk viz.
counterparty credit risk, interest rate risk in trading book and operational risk. Pillar II of Basel Committee
covers the banking risks including reputation risk, strategic risk, compliance risk, etc. which will also be
addressed.
5 Days 1st May ✔️On Request ✔️On Request 25th September ✔️On Request
4th September
19 ACCOUNTING
COURSE TITLE: Environmental Accounting: A Management Tool for Enhancing

Corporate Environmental and Economic Performance
This course will help you to understand the purposes of the System of National Accounts, the monitoring
of the interaction between the economy and the environment by using indicators and descriptive
statistics as a tool for strategic planning and policy analysis in order to identify more sustainable
development paths.
5 Days 3rd April ✔️On Request 2nd October 31st July ✔️On Request
10th July
COURSE TITLE: Hedge Accounting: Improving Design, Management and Reporting

of Hedging Strategies
This course is intended to give professionals a sound understanding of hedge accounting and reporting
standards contained in IFRS 9, and the implications for the design, management and reporting of
hedging strategies.
5 Days 3rd July ✔️On Request ✔️On Request 30th October ✔️On Request
10th October
20 BANKING
COURSE TITLE: The ‘industrialization’ of Central Bank Cash Centre

The course aims to strengthen participants’ theoretical and practical knowledge of central banks’ role
in safeguarding the stability of the through the discuss of the benefits and Risk to the industrialization of
the cash centre.
5 Days 15th May 2nd October ✔️On Request 5th June ✔️On Request
3rd July
COURSE TITLE: Banking Back Office Management

The settlements/operations department settles all trades initiated by the front office departmentswhich
includes recognising incidents or indications that may lead to costly events. The likelihood of back-
office personnel being primarily responsible for major errors is small; however, failures at the human
level in recognising fairly obvious “suspicious” circumstances surrounding a trade continue to be
numerous.
5 Days 17th July 2nd October ✔️On Request 20th November ✔️On Request
COURSE TITLE: Credit Risk Modelling for Financial Institutions

This course provides an overview of credit risk and a review of the modern techniques to model and
quantify credit risk components such as probability of default and loss given default, in all areas of
lending. There are no formal prerequisites.
5 Days 19th June 25th Septembr 15th May 19th June ✔️On Request
COURSE TITLE: Mortgage Banking for Professionals

The primary objective of the Mortgage Banking Programme is to develop knowledgeable and capable
executives which is the main aim of the programme. To enhance delegates understanding in the area
as well as introducing some practical case studies aligned to contemporary issues.
5 Days 17th July 2nd October 20th Novembr ✔️On Request ✔️On Request
21 BANKING
COURSE TITLE: Private Banking Tools for Building Customer Loyalty

This course has been designed for private bankers and advisors with the objective of gaining the skills
and understanding to formulate client-driven and innovative strategies.
5 Days 25th September 10th July ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Stress-Testing for Financial Institutions

This course provides an understanding of how stress-testing initiatives can be carried out in financial
institutions, be it for regulatory or for management purposes
5 Days 3rd April 9th August ✔️On Request ✔️On Request ✔️On Request
22 SALES AND ACCOUNT MANAGEMENT
COURSE TITLE: Excellent Customer Service: Going the Extra Mile

This facilitated course will help you to build on your existing skills, confidently resolve any challenging
situations and take away practical, simple, and effective tools and models that will immediately
improve the service levels you and your department provide.
5 Days 6th February 5th June ✔️On Request ✔️On Request ✔️On Request
4th September
COURSE TITLE: Effectiveness in Sales by Moving from a Transactional to a Consultative

Sales Culture
This course is for new and experienced sales professionals who are determined to apply best practice
selling practices at the highest level of consultative, trusted advisor type selling.
5 Days 20th March 16th October 2nd January ✔️On Request ✔️On Request
24th July
COURSE TITLE: Objection Handling Skills for Sales Professionals

If you need to deal with objections in a positive and professional manner, this course is for you. If you
need to overcome challenges in pressurized circumstances, the course will give you the skills,
competencies, and confidence to handle any situation, including those where conflict is present.
5 Days 7th August 20th March 24th July ✔️On Request ✔️On Request
COURSE TITLE: Influencing and Selling to all Personality Types and Characters
Influencing and Selling to all Personality Types and Characters focuses on the people we are selling to. It
covers how to reduce potential barriers and maximize opportunities. The workshop will include plenty of
opportunity to practice in a safe environment, but don’t worry, you won’t be forced to perform or made
to feel uncomfortable at any time. This is about great learning with like-minded professionals in a fun
environment!
5 Days 12th June 6th November 2nd January ✔️On Request ✔️On Request
23 SALES AND ACCOUNT MANAGEMENT
COURSE TITLE: Let’s Get Real or Let’s Not Play - Reality and Transparency in Sales
We can achieve so much more by “getting real” with our prospects, customers and clients, and ask
them for the same, or agree that we simply “shouldn’t play” This course aims to clear the way for
reality-based selling. Honesty, transparency, openness, and realism taking away all of the pressures,
fears, concerns and barriers of selling and being sold to.
5 Days 3rd July ✔️On Request 1st May ✔️On Request ✔️On Request
COURSE TITLE: Techniques for Excelling in Client and Key Account Management
To Survive in today’s marketplace, reducing price to compete is simply not an option. You have to be
able to differentiate yourself and your products and services. In a message overloaded marketplace…
your messages have to cut through.
5 Days 1st May 2nd October 20th March ✔️On Request ✔️On Request
COURSE TITLE: Building a Winning Sales Team: Proven Strategies for Driving High
Performance
Question…. how can we possibly sell if we don’t know our value proposition? It’s not an easy thing to
master and is often misunderstood. It takes work but once its in place, it gives everyone a platform from
which to beat the competition and sell effectively.” This course will clarify the whole subject around
vision, mission, goals statement, company values and give you a solid platform from which to sell.
5 Days 13th February 11th September ✔️On Request ✔️On Request ✔️On Request
19th June
COURSE TITLE: Essential Sales Management Skills

Recent participants including sales directors, regional managers, national account directors and a
blend of newly appointed and seasoned sales managers across a range of industries have gained
essential knowledge of the theory and tools necessary to manage the practical issues involved in
driving sales growth in their organisations from this course. You will get to practice core sales
management skills but not on the stage and not in the spotlight. This is about great learning with like-
minded professionals in a fun environment!
5 Days 6th March 17th July ✔️On Request ✔️On Request ✔️On Request
24 INSURANCE
COURSE TITLE: Global Treasury Management: Improving Visibility, Access and

Control
Treasury now sits at the intersection of many critical decisions such that excellence within the Treasury
department is critical for success. This course examines the treasurer’s function, a critical cog in the
wheel of an enterprise’ smooth functioning from liquidity management to risk management.
5 Days 5th June ✔️On Request 6th February ✔️On Req. ✔️On Request
14th August
COURSE TITLE: Investment Management Skill for Insurance Fund Managers

Managing the peculiarity of insurance fund and the contracts of insurance require by an insurance fund
manager to be skilful in maximizing returns on investment. At the end of this program, participants will
have an overview of the financial market and its instruments.
5 Days 7th August 1st May ✔️On Request ✔️On Request ✔️On Request
25 RISK AND FRAUD MANAGEMENT
COURSE TITLE: Forensic Auditing and Accounting: Strategies for Detecting, Investigating
and Preventing Fraud
This course offers practical advice for internal auditors in the fight against fraud, with focus sessions on
deterrence, data mining and interviewing in a stressed environment. It provides an incisive analysis of
how fraud occurs within an organisation and explains the latest techniques for fighting it.
5 Days 1st May 6th February ✔️On Request ✔️On Request ✔️On Request
10th July
COURSE TITLE: Fraud and Corruption Risk Management: A Holistic Approach to Preventing
a Crisis
This course provides the tools to establish an effective anti-fraud programme by implementing
techniques for assessing the true risk of fraud and corruption, reducing those risks, and using health
checks to provide early warnings.
5 Days 15th May ✔️On Request 20th March ✔️On Request ✔️On Request
COURSE TITLE: Operational Risk Management and Credit Risk Practice

Operational Risk Management and Credit Risk Practice offers an extensive knowledge and
understanding of credit risk practices is critical to the Head Office functions of banks, the retail units, the
business/commercial units of banks where skills in critical analysis, evaluation and synthesis of complex
issues are paramount to identify, assess, monitor, and report risk.
5 Days 29th May 6th February ✔️On Request ✔️On Request ✔️On Request
7th August 2nd October
COURSE TITLE: Risk Assessment and Introduction to Internal Control

A ‌solid‌‌understanding‌‌of‌‌systems‌‌and‌‌control‌‌documentation‌‌at‌‌the ‌significant‌‌process‌‌level.‌This course
will help you ‌to‌ ‌identify‌ ‌the‌ ‌risks‌ ‌of‌ ‌errors‌ ‌and‌ ‌fraud‌ ‌in‌ ‌the‌ ‌accounting‌ ‌system‌ ‌and‌‌the‌ ‌presence‌ ‌(or‌
‌absence)‌ ‌of‌ ‌compensating‌ ‌controls.‌ ‌You‌ ‌will‌ ‌also practice‌ ‌identifying‌ ‌key‌‌controls‌ ‌and‌ ‌control‌
‌weaknesses‌.‌
5 Days 1st May 6th February ✔️On Request ✔️On Request ✔️On Request
2nd October
26 RISK AND FRAUD MANAGEMENT
COURSE TITLE: Corruption Investigation and Enquiries Techniques

This course will guide you through the process of conducting a forensic investigation, from the
principles surrounding the collection of evidence and preliminary case considerations to investigating
the evidence left behind by malicious activity and the collection of volatile data.
5 Days 18th April 6th November 7th August ✔️On Request ✔️On Request
14th August
COURSE TITLE: Counterfeiting Technology: Threats and Solutions

This course will address counterfeit deterrence systems: threats and solutions, that consists of anti-
counterfeiting technologies to prevent personal computers and digital imaging tools from capturing or
reproducing the image of a protected banknote as well as prevents the unauthorised reproduction of
bank notes.
5 Days 14th August 10th July ✔️On Request ✔️On Request ✔️On Request
3rd April
COURSE TITLE: Operational Risk Management for Financial Institutions

In this course, we will explain the components of modern operational risk management. Starting with
the basics of risk within banking and, tracking the recent developments, we will cover the components
currently found in a modern global or regional bank: risk identification, measurement, reporting and
especially handling.
5 Days 1st May 10th July ✔️On Request ✔️On Request ✔️On Request
3rd August
27 PROJECT MANAGEMENT
COURSE TITLE: Accountability Tools for Combating Construction Fraud

Companies need to wake up and recognise that fraud and corruption costs. The presence of fraud and
corruption in Construction can take many forms; from falsely representing the numbers of hours a
contractor works, through to collusion when bidding for contracts or paying bribes to secure a contract.
These inevitably increase costs and, in the case of bribes, inflate the contract price. It’s a real threat to
growth!
5 Days 15th May 14th August 23rd October ✔️On Request ✔️On Request
COURSE TITLE: Effective Tender and Bid Strategies

There are key factors to ensuring a successful tendering procedure. Persuasive, compelling writing is
not enough on its own, although it certainly is a necessity; ensuring a tender process that is stress-free,
involves all relevant parties to ensure a comprehensive and targeted response, and results in an
evidence-based submission that stands out from your competition.
5 Days 24th April ✔️On Request ✔️On Request ✔️On Request ✔️On Request
25th September
COURSE TITLE: Incidence Response, Crisis Management and Contingency Planning

This course is a comprehensive learning opportunity covering all aspects of developing and
implementing an incident response structure and crisis management capability.
5 Days 24th July ✔️On Request 14th August ✔️On Request ✔️On Request
2nd October
COURSE TITLE: Strategic Maintenance Contracting and Outsourcing

Continuous improvement of an organization must become everyone’s business. Maintenance
departments play a major role for Continuous improvement. It is our objective during this training
programme to help you effectively understand how to decide rationally what maintenance activities to
outsource and what not, how to select the best maintenance contractor and how to evaluate the
delivered performance of all parties involved.
16th October
COURSE TITLE: Project Appraisal and Impact Analysis

This course is designed around the areas of project planning, investment appraisal, social cost-benefit
analysis, project risk, distributional effects and impact assessment. It has an emphasis on development
projects, which are wholly or partially funded from the public sector.
2nd October
COURSE TITLE: Project Life Cycle Management, Monitoring and Evaluation

This course addresses the basic nature of managing general projects, not specially focuses on one type
of project, no matter construction projects or R&D projects. The course uses the project life cycle as the
organizational guideline, and contents will cover the whole process of project management, including
project initiation, project planning, project implementation, Project Monitoring and Evaluation and
project termination.
5 Days 3rd April 4th December ✔️On Request ✔️On Request ✔️On Request
2nd October
COURSE TITLE: Managing People in Projects

Critical to Project Management is the ability to leverage the full abilities of the available resources and
maximise the effectiveness of the entire project team. This course provides Project Mangers with a
unique opportunity to develop core competencies in essential ‘people skills’ - how to improve self-
understanding, understanding how you relate to others, and assessing your personal effectiveness
when managing others.
5 Days 23rd January ✔️On Request 2nd October ✔️On Request ✔️On Request
15th May
COURSE TITLE: Project Management Skills for Everyday Strategic Projects: From
Firefighter to Firelighter
This course is specially designed to equip line mangers with the needed skills to effectively manage
everyday projects or small- to medium-sized projects and achieve their stated objectives.
5 Days 23rd January ✔️On Request 2nd October ✔️On Request ✔️On Request
15th May
COURSE TITLE: Effective Project Risk Management

All projects are inherently risky, and zero risk is not an option. The successful project manager will
therefore be the one who manages risk, minimizes threats and maximizes opportunity effectively.
5 Days 23rd January ✔️On Request ✔️On Request ✔️On Request ✔️On Request
10th July
COURSE TITLE: Project Scheduling and Cost Control

Controlling schedule and cost is the most difficult aspect of the project manager’s job and if not
managed well can lead to the failure of the project. This course will describe requirements and
requirement analysis, but also it will discuss how to incorporate these requirements into a project plan
and how to set up and implement a monitoring and control system to ensure that projects are
successfully completed on time and on budget
5 Days 9th January 1st May ✔️On Request ✔️On Request ✔️On Request
2nd October
COURSE TITLE: Project and Contract Management

This intensive course offers complete guidance for managing all types of projects that include the
complexity of commercial and business relationships. The course explores how to ensure projects
deliver outcomes which are client-focused, contractually appropriate, and organizationally relevant.
5 Days 8th May 15th May

✔️On Request ✔️On Request ✔️On Request
2nd October 6th November
30 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
COURSE TITLE: Supply Chain Management: The Implication for Purchasing and Logistics
Strategies
The Supply Chain Management Specialization is made up of four basic areas in logistics, operations,
planning, and sourcing, followed by a capstone course in Supply Chain Management Strategy.
5 Days 9th January 1st May ✔️On Request ✔️On Request ✔️On Request
2nd October
COURSE TITLE: Value for Money in Project Procurement

This course is addressed to personnel who manage procurement for their respective organisations,
projects and multi-sector-agencies or departments and is relevant to all levels in any organisation.
2nd October
COURSE TITLE: International Procurement Function

Procurement activities on an international scale have unique considerations of which many of us may
not be aware. Discusses several important developments in an effort to broaden our understanding in
this area. Although somewhat diverse in nature, the underlying current is that the development of
relationships is necessary in the international environment.
5 Days 15th May 23rd January 2nd October ✔️On Request ✔️On Request
COURSE TITLE: Effective Management of Contracts and Procurement Peculiarities

The course is for contracting managers, purchasing professionals, and subcontractors. Because
contracts are developed in an increasingly complex and regulated environment, a solid understanding
of the contracting process is critical.
5 Days 1st May ✔️On Request 15th May ✔️On Request ✔️On Request
25th September
31 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
COURSE TITLE: Public Procurement Management

The proportion of the public sectors total costs which flows through to the populace is significant and it
demands that approaches to managing this expenditure are in line with best practices. This course
focuses on how to ensure that this expenditure is fully under control and all savings opportunities are
realised.
5 Days 1st May ✔️On Request ✔️On Request ✔️On Request ✔️On Request
16th October
COURSE TITLE: Strategic Procurement Management

This course aims to equip you with the capacity to develop management and strategic skills in
procurement in order to increase Value for Money. It will enable you to assess the meanings and
outcomes of the stages in the development of an effective procurement strategy. It will develop your
skills on how the process should be undertaken.
5 Days 24th July ✔️On Request 14th August ✔️On Request ✔️On Request
16th October
32 MARKETING
COURSE TITLE: Digital Marketing and social media: Mastering the Next Generation
Business Engagement
Digital and social media is now at the forefront of marketing and business decision making. This course
is designed to help you see how marketing and social media now go hand in hand and why digital and
social media elements of marketing are so critical in this 21st century marketing.
5 Days 17th July 9th October ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Strategic Marketing for the Global Banking Industry: Concept for
Marketing Excellence
This course focuses on current and future marketing needs of both the financial services organisations
and the users of such services.
5 Days 12th June 2nd January ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Marketing Communications in the New World: An Integrated

Marketing Communication Perspective
The business world has adopted the “global” approach to marketing communications. It has never
been this challenging. This course addresses all the marketing communications managers need to
achieve desirable results.
5 Days 18th September 6th March ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Achieving and Maintaining Strategic Competitiveness Through

Efficient Sales and Market Management
This course is ideal for any result orientated organization, which has the desire to increase their market
share. The course amongst others will help participants understand the sales process, how to win a
client with a better understanding of best practices in marketing.
5 Days 4th December 1st May 23rd October ✔️On Request ✔️On Request
33 MARKETING
COURSE TITLE: Brand Innovation and Product Management

This course will be suitable to those interested in pursuing a career in product management or who
want to learn more about the field of product development. It will also suit those who want to learn how
to effectively work with their product management counterparts, new product development team
members and project managers.
5 Days 8th May 7th August ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Corporate Brand Interpretation for Marketers

Marketers need to lead from the front when it comes to interpreting and executing against a brand’s
positioning. This course reminds marketers of why the brand is so important in differentiating the
company and shows how effective communication of this to prospective and existing customers, goes
far beyond choosing the right fonts and logo sizes and involves every touch point with the customer.
5 Days 6th March 11th September 17th July ✔️On Request ✔️On Request
COURSE TITLE: Developing and Implementing a Marketing Plan for Improved

Business Performance
This unique course is ideal for all members of a marketing team especially those required to have
developed skills in more strategic thinking and leading a team to execute. In this intensive format, you’ll
learn the ‘what’ and the ‘how’ of successful marketing planning for any type of organization.
5 Days 6th March ✔️On Request 18th March ✔️On Request ✔️On Request
COURSE TITLE: Strategy and Tactics of Marketing for Practitioners

This introduction to marketing training course is designed to enable the new marketers to develop a
thorough understanding of the many areas encountered in the busy marketing environment. All major
aspects of marketing are covered, and delegates will be able to apply the theories and practice of
marketing on their return to work.
34 MARKETING
COURSE TITLE: Marketing Communication in an ever-changing Modern World

For marketing communications managers to achieve desirable results, they now need to re-appraise
their strategies and techniques constantly and ensure that the right ones are chosen at the first time –
no time for a second chance. “Marcomms” managers now need to set traditional techniques aside and
embrace the new cultures and networks championed by technology.
5 Days 18th September 6th March ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Marketing Methods and Practices for Government Agencies and
Departments
The efficiency and effectiveness of government offices and departments are determined by the degree
of performance and the output of their activities in addressing the specific issues in the society they are
set to fulfil. Managers in these environments can find themselves in the web of the complex audiences
they have to address. The complexity and the expectations of the addressable audience is necessarily
calling for government offices to take on marketing strategies and tactics in order to determine the
most effective methods and practices to deliver the expected quality.
5 Days 6th February 7th August ✔️On Request ✔️On Request ✔️On Request
35 EFFECTIVE ADMINISTRATION
COURSE TITLE: Effective Communications and Value Creation Through Customer

Service Representatives
This course is perfect for anyone involved in selling products or services, conducting surveys, or
completing marketing research campaigns using the telephone and anyone who needs to clean data
or convert suspects to prospects to sales.
5 Days 6th May 8th August 14th Decmber ✔️On Request ✔️On Request
COURSE TITLE: Effective Management of Protected Disclosures and Environmental Risk

Management
This course will provide information about the protection that can be provided to people who report
improper, corrupt or unlawful behaviour in the public sector. The workshop will include information on
legal protection as well as internal reporting systems and answers the practical questions about to
whom disclosures should be made and how they should be investigated.
5 Days 6th February 13th November 17th July ✔️On Request ✔️On Request
COURSE TITLE: Maximising Relationships and Putting your Best Foot Forward
This course covers the skills you need to be successful as an administrative professional, including
communication skills, organizing and managing skills, problem-solving skills and basic office skills. It
also describes strategies for anticipating your boss’s needs for making your boss look good and for
keeping your boss informed.
5 Days 6th February 21st August 17th July ✔️On Request ✔️On Request
20th November
COURSE TITLE: Records and Information Management in our 21st Century Knowledge Age
This course will enable each participant to gain or develop knowledge and skills in records and
information management. Delegate would develop skills in the core competencies of archives, records
and information management, digitisation, digital curation and preservation issues, archival theory,
user needs and description, cataloguing and navigation.
5 Days 24th April 7th August ✔️On Request ✔️On Request ✔️On Request
17th July
COURSE TITLE: Archiving, Business Records and Information Management

This course will provide an understanding of contemporary information and records management
issues against the background of historical needs and goals of information and record users.
5 Days 13th February 15th May ✔️On Request 21st August ✔️On Request
14th August 6th November
COURSE TITLE: Corporate Etiquette and Protocol Management

In today’s global business environment, having protocol expertise makes any international exchange
more successful and profitable. Each delegate will learn vital management and customer service skills,
as well as how to present themselves and their organizations with refinement and sophistication.
5 Days 20th November ✔️On Request ✔️On Request ✔️On Request ✔️On Request
21st August
COURSE TITLE: Customer Relationship Management: Trends and Dynamics in Service

Delivery
This course builds on your knowledge of CRM fundamentals and takes you beyond an overview. You will
learn how to articulate a viable CRM for your enterprise and assess your corporate CRM needs thus
generating value addition for your company.
5 Days 1st May 28th August ✔️On Request ✔️On Request ✔️On Request
4th September
COURSE TITLE: Effective Administration and Task Management

This course will focus on how to prioritize your work so you can get the most important things done. We
will look at how to manage time wasters, delegate the right task, to the right person. This course will help
each delegate understand the difference between being busy from being effective.
5 Days 6th February 28th August ✔️On Request ✔️On Request ✔️On Request
11th July
COURSE TITLE: Advanced Coordination Skills and Events Management for Executive
Administrators
This course has been designed to enable participants to develop an innovative and multi-skilled
approach in planning and coordinating events. If you want to become a first-class event organizer or
require hints and tips on how to organize better, this course is for you.
5 Days 10th July 24th July ✔️On Request 6th September ✔️On Request
14th August
38 FINANCIAL MANAGEMENT
COURSE TITLE: Budgeting and Financial Management in an Era of Globalization

The course examines the key professional ethics expected of public officials, including personal,
organisational, and corporate standards of behaviour.
5 Days 10th July 6th February ✔️On Request ✔️On Request ✔️On Request
13th November
COURSE TITLE: Managing Tax Risk and Implementing Robust Governance

A course examining the rudiments for a more accessible tax management framework for the medium
sized to large multinationals.
5 Days 4th September 5th June 7th August ✔️On Request ✔️On Request
COURSE TITLE: Using Tableau to Visualize Data and Drive Decision-Making

This course is designed to help you understand and use the important concepts and techniques in
Tableau to move from simple to complex visualizations and learn how to combine them in interactive
dashboards
5 Days 6th February 13th November

14th August ✔️On Request ✔️On Request
10th July
COURSE TITLE: Tax Reporting and Strategy: Managing Tax in a Dynamic and
Digital World
This course explores the best new taxpayers’ practices and suggest practical steps to help companies
arrive at a tax strategy that is aligned with their broader corporate and risk management strategy and
which the board can be confident is the right fit for the business and its aspirations.
5 Days 6th February 4th September

✔️On Request ✔️On Request ✔️On Request
7th August
COURSE TITLE: Asset Liability Management: Tools and Techniques

This course addresses issues that concern the ever-changing landscape of ALM such as the traditional
methods of identifying, measuring and managing risk. We will also review the up-to-date
developments in risk measurement, with emphasis on the management and control of risk in financial
institutions and how the ALM process integrates with the overall strategy of the firm
5 Days 7th August ✔️On Request ✔️On Request 4th December ✔️On Request
13th November
COURSE TITLE: Impact of Information Technology on Auditing and Accounting in the

IT enabled environment
This course is focused on the business conducted in a treasury, the risks that can be generated and the
appropriate controls and structures that should be in place to assist in the efficient use of resources
and the prevention of unexpected losses.
5 Days 29th May 4th September ✔️On Request 4th December ✔️On Request
COURSE TITLE: Mastering Financial Model with Excel

Designed for executives in the public and private sector, this course will give you a firm understanding
of the steps involved in building financial models which serves as the foundation and basis of standard
financial accounting reports, including the Balance Sheet, the Income Statement, and the Statement of
Cash Flows and how to use Excel to put that understanding to work in the form of a working financial
model.
5 Days 20th March 4th September ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Conversion to IFRS from Generally Accepted Accounting Procedure

and Post Conversion Challenges
There is the need to consider Integration of local and international accounting practices including the
audit process due to the increasing popularity of participating in the global economy especially
emerging markets. This course will be identifying what the challenges to the implementation of IFRS has
been and how this can be resolved.
COURSE TITLE: Cost Optimization: A Strategic Emphasis

The course is developed to help delegates understand the broader role of cost management in helping
an organization succeed – and not just the measurement of costs. Traditional costing topics (e.g., job-
order costing, process costing, service-department cost allocations, and accounting for joint and by-
products), as well as more contemporary topics are covered and linked to an organization’s strategy.
5 Days 13th March ✔️On Request ✔️On Request ✔️On Request ✔️On Request
12th June
COURSE TITLE: Credit Management and Collection of Receivables: Methods and

Apparatus
This course is specially designed for the professional credit manager who needs to take time out to
sharpen up existing skills and to share and compare knowledge with fellow professionals. By sharing
and comparing their skills, credit managers will leave the course renewed and enthusiastic about their
way forward for their respective organisation.
5 Days 6th March 4th December ✔️On Request ✔️On Request ✔️On Request
29th May
COURSE TITLE: Excel Reports & Dashboards for Business Managers

This course is designed to aid Executive/Senior Management to easily analyse financial transactions
and quickly identify and respond to business trends. It focuses on Creating Professional & User-Friendly
Reports & Dashboards Using Excel. The course will enhance the capability of delegates to conceive and
build analytical and visually appealing and user-friendly Key Performance Indicators (KPIs) reports and
dashboards using Excel.
5 Days 6th February 4th December ✔️On Request ✔️On Request ✔️On Request
10th July
COURSE TITLE: Strategic Financial Planning and Performance for Executive Managers
In today’s highly volatile environment, estimating future costs and revenues is critical for justifying
investment decisions! This course is designed for managers who have the responsibility of making
effective financial decisions. Managers with non-financial background will also benefit from the course.
5 Days 1st February 25th July 4th ✔️On Request ✔️On Request
2nd May
December
COURSE TITLE: International Financial Reporting Standards (IFRS)

This course is designed for financial accountants and controllers wanting a detailed understanding of
international standards of the International Accounting Standards. It will also be of particular benefit to
accountants moving into a financial accounting role from other fields.
5 Days 9th January 24th July ✔️On Request ✔️On Request ✔️On Request
7th August
COURSE TITLE: International Public Sector Accounting Standards (IPSAS)

This course has been designed to up-to-date information on IPSASB’s current exposure drafts and
projects. Its application of the requirements, issues and opportunities will be illustrated using short case
studies, questions, and group exercise.
5 Days 6th March 12th June ✔️On Request 4th December ✔️On Request
2nd October
COURSE TITLE: Interpreting and Using Financial Report for Non- Finance Mangers
This course is for managers in any non-financial function, who are responsible (currently or after
promotion) for improving the financial performance of a business unit and/or are required to take
financial issues into consideration when evaluating customers or suppliers, constructing budgets,
setting prices, controlling costs or making capital investment proposals.
5 Days 3rd July ✔️On Request ✔️On Request ✔️On Request ✔️On Request
2nd October
COURSE TITLE: Strategy and Finance Masterclass: The Ultimate MBA Module
This intensive course covers the essentials of both strategic planning and strategic financial
management in one workshop. Executives aiming to operate effectively at the highest levels of
organisational management need a thorough understanding of these principles and how, through
strategic financial planning, they can be converted into the financial objectives of the organisation.
17th April
COURSE TITLE: Framework for Taxation and Effective Tax Planning

This tax planning and advisory course is aimed at assisting you in realising and identifying potential tax
incentives or savings. This course is a combination of 3 courses rolled in one including keeping abreast
with the latest tax developments.
17th April
43 TREASURY
COURSE TITLE: Global Treasury Management: Improving Visibility, Access and

Control
Treasury now sits at the intersection of many critical decisions such that excellence within the Treasury
department is critical for success. This course examines the treasurer’s function, a critical cog in the
wheel of an enterprise’ smooth functioning from liquidity management to risk management.
5 Days 5th June ✔️On Request 6th February ✔️On Req. ✔️On Request
14th August
COURSE TITLE: Treasury Management Tools and Techniques for Countering

Financial Risk
The aim of this course is to lay a well-established foundation on the activities of treasury managers as
well as the development of the treasury management profession, the organisational aspects of
treasury, and the main functional areas of treasury: foreign exchange and interest rate risk
management.
5 Days 9th January 29th May ✔️On Request ✔️On Request ✔️On Request
SE COURSE C
CE PRICE PR
VENUE DURATION COST
Led Training (VILT)

VENUE DURATION COST
(VILT)
(VILT)
OURSE COUR
FACULTY
ORGANISATIONAL
MANAGEMENT
46 PERSONAL EFFECTIVENESS
COURSE TITLE: Emotional Intelligence: Relationship with Organisational Performance and

Effective Leadership
This course covers the foundational principles and brain science of Emotional Intelligence (EI). It will
enable you to increase your personal leadership by learning how to manage your emotional brain in
your most difficult moments. This will allow you to influence and engage others and connect with them
in a more meaningful way.
5 Days 13th November 21st August ✔️On Request ✔️On Request ✔️On Request
9th October
47 RETIREMENT MANAGEMENT
COURSE TITLE: Life After Retirement

This course is designed to address how to spend your time after retirement. Each delegate would
receive input from a facilitator, share thoughts and ideas and leave with some structure around which
they can do their own retirement planning.
5 Days 15th May 11th September ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Planning for Retirement: Easy to Implement Interdisciplinary Skills

Are you concerned about a lack of a predictable structure, a different or limited social network or the
demands that may be placed on you by your parents or children? While being financially prepared for
retirement is important, addressing the emotional, physical, and psychological realities before retiring
and integrating them into a balanced plan is ultimately the key to a successful and meaningful
retirement.
5 Days 6th February 8th May ✔️On Request ✔️On Request ✔️On Request
10th July
48 ADVANCED BUSINESS COMMUNICATION, CREATIVITY & CLIENT MGT
COURSE TITLE: The Art of Impressive Presentation and Public Speaking

This course will provide powerful learning to anyone delivering a sales presentation a conference
session, a training presentation or anyone needing to make face to face presentations to a team, group
board, or larger audience of any size. This course will provide new skills, approaches, and techniques,
resulting in confidence and yes, even enjoyment.
5 Days ✔️On Request 6th March ✔️On Request 5th June ✔️On Request
22nd May
COURSE TITLE: Improving Innovation and Creativity Thinking in the Workplace

This interdisciplinary course will give you an excellent grasp of the principles underlying creative
thinking and problem solving and help you to promote imaginative, flexible, and practical thought and
action.
5 Days 15th May 6th November ✔️On Request 20th November ✔️On Request
COURSE TITLE: Strategic Communications Management

The course aims to help equip delegates to manage organisations’ stakeholder relationships through
innovative planned communication, which can be monitored and evaluated.
5 Days 20th February 11th September ✔️On Request 13th March ✔️On Request
COURSE TITLE: Presenting Proposals & Influencing Decision Makers

Whether you are aiming to be a world-class leader in a government department, parastatal or in the
private sector in order to succeed you must be able to present your case convincingly and know how to
use influencing and persuasion skills. This programme will help you develop and practice these high-
level leadership skills.
5 Days 14th August ✔️On Request 15th May ✔️On Request ✔️On Request
49 ADVANCED BUSINESS COMMUNICATION, CREATIVITY & CLIENT MGT
COURSE TITLE: 21st Century Approach and Framework for Professional Report Writing
The course is designed to help everyone who has the responsibility of writing professionally for either
internal or external consumption. The course content has been pulled together to help each delegate
develop the confidence needed to write a document that will be understood as well as generate the
desired response.
5 Days 24th April ✔️On Request ✔️On Request 10th April ✔️On Request
4th September
50 HUMAN RESOURCE MANAGEMENT
COURSE TITLE: Human Resources Management: Policies & Implementation

The course aims to develop practitioners who can make an immediate and effective contribution to the
HR function within the organisation that employs them.
5 Days 24th April 6th November ✔️On Request ✔️On Request ✔️On Request
14th August
COURSE TITLE: Human Capital Performance Improvement (HCPI) Audit

This course is aimed at helping each delegate acquire the components needed to implement and
measure continuous performance improvement in the workforce aligned with achieving the business
goals of each organization.
5 Days 14th March 13th November 15th May ✔️On Request ✔️On Request
14th August
COURSE TITLE: HRM and Organizational People Management

This course targets business leaders, of any size work group who, recognize that people are a source of
competitive advantage and who want to improve their personal effectiveness in connecting to the
workforce with strategic goals to achieve superior business results.
5 Days 16th October 12th June ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Strategic Human Resources Management: Linking People with the
Strategic Needs of the Organisation
This course has been designed to help delegates understand the skills and knowledge required to carry
out your legal and HR roles and responsibilities as a line manager.
5 Days 12th June 13th November ✔️On Request ✔️On Request ✔️On Request
16th October
COURSE TITLE: Understanding and Applying HR Metrics Trends

This course addresses those who want to understand how HR can add value to organizations through
effective HR Metrics. These provide the information to improve their people ROI, reduce risk and target
programmes to give the maximum benefit. It supports the transformation of HR from a transactional
support function to a key business driver
5 Days 4th April 7th August ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Compensation Management: Managing the Workplace for Maximum

Productivity
This course aims to discuss the key elements of the design and structure of compensation packages.
The course focuses on the practise of human resource skills within management job roles.
5 Days 12th June 16th October ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: HR and Payroll Administration

This course will introduce you to making adjustments to balances, and other special payroll features
such as the different phases of the payroll life cycle, Payroll model, setting up pre-processing, payroll
processing and post payroll processing.
5 Days 12th June 16th October ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: HRM Knowledge Management Strategies for Implementing

Innovation and Competitiveness
This course examines the conditions in which HRM, and knowledge management have become the
central links between people, work, and technology in contemporary organisations.
5 Days 13th March 12th June ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Trends and Challenges in Modern HRM Talent Management

Demand for people is immense and the talent pool is shrinking, Human Resource Management plays a
vital role in an organization. Recruitment and Retention of employees is becoming a challenge as well
as a concern area for all HR Managers.
5 Days 12th June 25th September ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: HRM Rewards Management Systems Tools for Implementing Competitive
Strategies
The need to involve employees so as to get them more committed to the organisation cannot be
overemphasized. Reward management is the new frontier of human resource management. Whether
you are in the HR function or line management, the focus has firmly moved to motivating your
employees to deliver your corporate goals.
5 Days 7th August 12th June ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Managing Change, People and Process: A Practical Experience Based
Approach
Change management is a structured approach for ensuring that changes are thoroughly and smoothly
implemented, and that the lasting benefits of change are achieved. In order to manage change
successfully, it is therefore necessary to consider the tangible impacts of change, the personal impact
on those affected, and their journey towards working and behaving in new ways to support the change.
5 Days 13th March 1st May ✔️On Request ✔️On Request ✔️On Request
24th July 2nd October
COURSE TITLE: Recruitment and Selection Processes for Sustainable of Total Quality
Management
Managers, supervisors, or executives who are involved in the recruitment and selection process and in
particular, want to improve their skills and techniques in conducting successful selection interviews will
benefit.
5 Days 13th March 1st May ✔️On Request ✔️On Request ✔️On Request
24th July 2nd October
COURSE TITLE: HR Business Partnership for Strategic Impact

The HR Business Partner Skills course will give you a comprehensive range of practical tools and skills, so
you provide challenge and support to business leaders within your organisation. This HR Business
Partner Skills programme consists of the option of a three-day face to face session or live virtual session
with seasoned facilitators. The course works within a framework of ‘Head, Heart and Hands’.
5 Days 15th May 23rd January 2nd October ✔️On Request ✔️On Request
54 LEADERSHIP AND PEOPLE MANAGEMENT
COURSE TITLE: Health and Safety Management: Overview of Situations and

Avenues of Intervention
This course treats a range of health and safety topics, including technical and legal issues, and cover a
framework to promote effective health and safety management in the workplace.
5 Days 3rd April 24th July 20th February ✔️On Request ✔️On Request
COURSE TITLE: Leadership Peculiarities in this Digital Age: Assessing Main Trends
Digital technologies are radically changing the world. No matter what industry you work in, you have,
over the past decade, experienced some form of disruption, driven by technology and its influence on
human behaviour. This course enables you to strengthen you and your team’s capacity to be highly
effective, even in this environment of constant change and uncertainty.
5 Days 6th March 22nd May ✔️On Request 4th December ✔️On Request
24th July
COURSE TITLE: Stakeholder Management for improved Strategic Management

This training course addresses how to collaborate with stakeholders, enhancing trust and cooperation,
managing expectations through effective persuasion and influence techniques, and dynamically adjust
your approach to a wide range of situations.
5 Days 17th July 9th October ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Strategic Leadership Skills for the 21st Century Leader
The course objectives are for participants to recognise and develop the key leadership skills that will
make a difference.
5 Days 3rd July ✔️On Request 23rd October ✔️On Request ✔️On Request
11th September
COURSE TITLE: Balanced Scorecard Tools for the Implementation of Organisational

Strategy
The Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and
translate them into operational objectives that drive both performance and behaviour.
5 Days 20th February 21st August 23rd October ✔️On Request ✔️On Request
15th May
COURSE TITLE: Constructive Conflict Resolution: Tools for Work Effectiveness

This course will provide compound theoretical overview on the aspects of conflict management. It will
also incorporate a range of participatory activities - class discussions and presentations, case studies
and simulation games that will provide the participants with hands-on skills and tools in effective
conflict management and analysis, principled negotiation and mediation.
5 Days 3rd April 4th July ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Effective Institutional and Organizational Development

The course addresses modules that tackle the rationale, principles, and processes of institutional and
organizational change. It discusses the various constraints and challenges that confront a change
manager and the means to effectively address them. It is designed for senior managers across various
professions.
5 Days 2nd January 6th March 6th November ✔️On Request ✔️On Request
21st August 22nd May
COURSE TITLE: Effective Negotiation and Mediation Skills: Principles, Process and
Practice
Negotiation is a key skill for professionals. Through negotiation, individuals gain the ability to increase
value in numerous aspects of their work by increasing the effectiveness of their communication skills
and persuasiveness.
5 Days 4th April 4th December ✔️On Request ✔️On Request ✔️On Request
3rd October
COURSE TITLE: Best Practice Guide for All Executive Assistants, Personal
Assistants and Secretaries
The course is designed to help delegates gain a detailed understanding of the demands, motives and
problems of the executive secretary and PA. You will learn how to expand and improve your contribution
to the management team while learning the art of pro-activity in the job.
5 Days 24th July 4th December ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Managing, Leading and Working with Personality Types and
Characters
This course is for anyone who needs to interact, engage, communicate, influence, manage, supervise,
impress, sell, lead, inspire or make an excellent impression on individuals, teams or groups.
5 Days 3rd April 20th November 3rd July ✔️On Request ✔️On Request
4th September
COURSE TITLE: Performance Management: Managing the Appraisal Process

This course has been designed to be a highly intensive and practical sessions of training, that will equip
line managers with the skills and confidence to conduct those normally “dreaded” Employee
Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as
well as employee morale and competence enhancement.
5 Days 13th March 20th November ✔️On Request ✔️On Request ✔️On Request
25th July
COURSE TITLE: Quality Management Systems Efficacy and Implementation

for Improved Performance
Through your Quality Management System, you should be assured that products and services
consistently meet customers’ needs and expectations and continually improve your ability to do so. This
course will provide all you need to do this whether you are new to quality management systems or
developing and improving mature systems.
5 Days 22nd May 13th March ✔️On Request ✔️On Request ✔️On Request
24th July
COURSE TITLE: Train the Trainer: Developing Effective Facilitation Skills

This train the trainer course will enable you to successfully deliver training courses to the highest
standard. This Train the Trainer course is designed to improve your training techniques and increase
your confidence when either facilitating a corporate function within your organisation or delivering
training course.
5 Days 13th March ✔️On Request ✔️On Request ✔️On Request ✔️On Request
14th August
COURSE TITLE: Organisational Diagnostics and Planned Organisational Change

On this course, we will review a selection of tools and techniques for analysing and understanding the
business. We clarify how these are used, their limitations and how they provide the catalyst when
facilitating change within an organisation
5 Days 10th July 23rd January ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Creating Greater Success in Succession Planning

This course will show you how to prepare your company for succession by identifying, assessing, and
developing leadership and talent for future vacancies.
5 Days 25th September 13th February ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Conducting Effective 1:1 Performance Review Meetings

Managing one or more people, you need to conduct impactful 1:1 meeting, which result in motivation,
direction, clarity, and a commitment to actions. If you need to influence people to perform through a 1:1
coaching approach, this course is for you and will be fully interactive, supported by presentations,
demonstrations, interactive discussions, debate, group work and individual tasks.
5 Days 3rd April 4th September ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Effective Persuasion and Influencing Skills for Improved Team
Dynamics
This course has been designed to assist delegates to enhance their ability to communicate confidently
and professionally without undermining their personal integrity. It will help delegates to recognise the
link between communication and their perceived value in the eyes of colleagues and to become more
confident, persuasive, and influential at work.
24th July
Managing, Leading and Working with Personality Types and Characters

If you struggle to get your point across, to make a positive impact, to influence behaviour, to break a
cycle of poor / negative communication… please attend, your life will change forever if you take on-
board the concepts shared, explored and practiced here. The course presentations will be through
demonstrations, interactive discussions, debate, group work and individual tasks and there will be
plenty of opportunity to practice in a safe environment.
5 Days 3rd April 9th October ✔️On Request ✔️On Request ✔️On Request
4th September
COURSE TITLE: Strategic Thinking: New Models for Managers and Leaders
Standing back to get an holistic view from the daily challenges isn’t easy in a pressured environment.
This course will give delegates the tools they need to take a “helicopter view” and see things clearly.
Clear and objective vision is an enabler of effective strategic planning, and this course will deliver
exactly that.
5 Days 13th March 13th February 13th June ✔️On Request ✔️On Request
24th July
Advanced Coaching and Mentoring Techniques: Inspiring Change in Others

Coaching and Mentoring is an investment that you make in developing your key resource - people - for
the long-term benefit of the organization. This coaching and mentoring course is aimed at enabling
delegates to understand the processes, which will make them more effective and increase their
confidence and sense of achievement in pouring of themselves into others.
5 Days 2nd January 3rd April 13th June ✔️On Request ✔️On Request
COURSE TITLE: Advanced Organisational Diagnostics

This course reviews a selection of tools and techniques for analysing and understanding the business.
We clarify how these are used, their limitations and how they provide the catalyst when facilitating
change within an organisation. This course is highly participative combining facilitated sessions, group
work and exercises with appropriate case studies. There are no formal prerequisites
2nd October
COURSE TITLE: Practical Counselling Techniques

This course focuses on the different theories behind counselling techniques and their application during
the counselling process.
5 Days 24th July 13th February ✔️On Request ✔️On Request ✔️On Request
COURSE TITLE: Strategy and Finance Masterclass

Executives aiming to operate effectively at the highest levels of organisational management need a
thorough understanding of these principles and how, through strategic financial planning, they can be
converted into the financial objectives of the organisation. This intensive course provides the
opportunity to cover the essentials of both strategic planning and strategic financial management in
one workshop.
5 Days 2nd January 7th August ✔️On Request 3rd April ✔️On Request
COURSE TITLE: Effective Persuasion and Influencing Skills

This course has been designed to assist delegates to enhance their ability to communicate confidently
and professionally without undermining their personal integrity. It will help delegates to recognise the
link between communication and their perceived value in the eyes of colleagues and to become more
confident, persuasive and influential at work.
5 Days 8th May 2nd October ✔️On Request ✔️On Request ✔️On Request
7th August
COURSE TITLE: Networking to Win New Business

Networking is a key and cost-effective marketing activity. It requires skill, discipline and confidence so
that the most positive impact is made and business is the result. If you need to network but lack the
skills, experience, competencies and confidence, this course will be a life changer for you.
5 Days 6th February 23rd October ✔️On Request ✔️On Request ✔️On Request
1st May
SE COURSE C
CE PRICE PR
VENUE DURATION COST
Led Training (VILT)

VENUE DURATION COST
(VILT)
(VILT)
OURSE COUR
FACULTY
TECHNICAL
63 TECHNICAL SUPPORT
COURSE TITLE: Health and Safety Management: A Practical Approach

This course is designed for health and safety practitioners with responsibility for the health and safety
requirements of your team. We will cover technical and legal issues, the framework to promote effective
health and safety management in the workplace.
5 Days 19th June ✔️On Request ✔️On Request ✔️On Req. ✔️On Request
2nd October
64 ENERGY MANAGEMENT
COURSE TITLE: Energy Management, Information Systems and Methods

Successful energy management depends on an effective information system that can relate energy
use to the factors that influence it. A popular approach to this is known as Monitoring & Targeting. This
course will equip delegates with the necessary skills to develop and deploy an effective energy
information system.
5 Days 8th May 29th May 24th July ✔️On Req. ✔️On Request
7th August
COURSE TITLE: Financial Appraisal Techniques for Energy Efficiency & Renewable
Energy Investments
Energy management saves energy with low-cost techniques but requires investment at some stage in
an energy management programme. This course will equip delegates with the ability to make a good
case for investment in energy efficiency or renewable technologies.
5 Days 3rd July 23rd October 24th July ✔️On Req. ✔️On Request
7th August
COURSE TITLE: Energy Management Systems (ISO50001) and Energy Management

for Sustainable Development
Having a formalised management system for managing energy is essential if the full benefits of energy
management are to be realised. This course will equip delegates with all the skills required to develop
and implement an ISO50001 energy management system.
5 Days 8th May 17th July ✔️On Request ✔️On Req. ✔️On Request
7th August
COURSE TITLE: Energy Management Systems: 21st Century Practices and Emerging
Trends
This course will equip you with the necessary understanding and skills to develop and deploy an
effective energy management programme for an organization. There are optional sector specific
modules for the public sector; industrial; commercial & retail.
5 Days 24th April 24th July ✔️On Request ✔️On Req. ✔️On Request
7th August
65 ENERGY MANAGEMENT
COURSE TITLE: Energy Auditing and Optimization Approach for Improving Energy
Efficiency
Energy auditing is the systematic investigation of energy use to identify and quantify the opportunities
for reducing energy use or improving energy performance. Energy auditing requires the review of
energy use data as well as the physical inspection of energy using equipment. This course is based on
BS EN 16247:2012 and the draft ISO50002. In the practical part of the course delegates will undertake an
energy audit.
5 Days 13th March 24th July ✔️On Request 7th August ✔️On Request
COURSE TITLE: Energy Reform: Monitoring, Evaluations and Practical Options

The essence of this course is to expose each delegate to how power sector reforms in the electricity
sector was implemented in numerous countries in Europe, Asia and Latin American countries. This
course would also discuss the contemporary managerial technique that is obtained in fully deregulated
private sector managed electricity power sector.
5 Days 26th April 2nd October ✔️On Request 7th August ✔️On Request
COURSE TITLE: Industrial Energy Management for Improved Energy Efficiency

Effective use of energy is critical for industrial processes. Improving energy performance can impact on
quality, throughput, and profitability. This course will cover how to evaluate industrial energy use and
identify opportunities for improvement. Industries covered include steel, nonferrous metals, glass,
cement, engineering, minerals, aerospace, food & drink, building products, rubber & plastics.
5 Days 20th February 17th July ✔️On Request 7th August ✔️On Request
66 DATA MANAGEMENT
COURSE TITLE: Excel Reports & Dashboards, Analytical Data for Creating Business
Intelligent Solutions
This course focuses on Creating Professional & User-Friendly Reports & Dashboards Using Excel. The
course will enhance the capability of delegates to conceive and build analytical and visually appealing
and user-friendly Key Performance Indicators (KPIs) reports and dashboards using Excel.
5 Days 6th February 8th August ✔️On Request 5th June ✔️On Request
10th July
67 OIL AND GAS
COURSE TITLE: Fundamentals and Principles of the Oil and Gas Industry
This is a well-rounded and grounded course, which focuses on the fundamentals of the oil and gas
industry. It provides a comprehensive overview of the oil and gas industry with emphasis on the
downstream refining, sales and marketing.
5 Days 20th March 19th June ✔️On Request ✔️On Req. ✔️On Request
14th August
COURSE TITLE: Global Procurement and Supply Chain Management for the Oil and
Gas Industry
This course will provide you the necessary skills, experience, and confidence to undertake roles in the
complicated oil and gas industry and successfully fulfil these, demonstrating potential and inviting
further opportunities for growth and development.
5 Days 6th March 4th December ✔️On Request ✔️On Req. ✔️On Request
10th July
COURSE TITLE: Strategic & Innovative Project Management Practices for the Oil &
Gas Industry (EPC)
The workshop looks at what is needed in the EPC contract for project success. This course is all about
building your self-confidence in the project management of EPC contracts. There are responsibility /
supply issues that have to be addressed in the EPC contract. If not addressed in the EPC contract, the
project manager must be proactive and get decisions made otherwise project failure is a possibility
5 Days 3rd April 9th October 24th July ✔️On Req. ✔️On Request
COURSE TITLE: Asset Management, Handling Risk and Uncertainty in Petroleum

Exploration
This course covers the methodologies and tools for E&P asset valuation and decision making needed to
keep pace.
5 Days 13th February 20th March ✔️On Request 24th July ✔️On Request
15th May 23rd October
SE COURSE C
CE PRICE PR
VENUE DURATION COST
Led Training (VILT)

VENUE DURATION COST
(VILT)
(VILT)
OURSE COUR
T&C s
PAYMENT BOOKING TERMS
On registering for any Rebecca Charles At Rebecca Charles International Group, we

International Group course, a proforma Invoice endeavor to run all courses as scheduled in our
will be issued stating the course fee as well as training calendar. However, we reserve the right
any additional charges where applicable. The to cancel, postpone and make alterations to a
course fee is exclusive of VAT, which will be course where we consider this to be appropriate.
charged at its prevalent rate of 7.5% for courses In the event that such cancellation,
run in Nigeria and 20% for courses run in the UK. postponement or alteration affects a delegate,
Delegates who work for the government of their another relevant course will be offered, or a full
country are required to provide proof of refund made.
employment by their government ‘in furtherance In the event that a delegate is unable to attend
of its sovereign activities’. a course they are booked on, the same course or
a related course will be offered within the same
A letter or statement in this regard will be price range. If the delegate is unable to attend
required to be exempted from VAT. When making the course in the same year but defers to the
payment by BACS please quote the invoice following year, the course fee for the New Year
number, delegates name and the course title. will apply and any difference will be invoiced to
Booking will only be confirmed when full the delegate.
payment has been received. All cancellation made within the first 10days of
Fees – Each fee is inclusive of Documentation, registration and payment will receive 100%
Lunch and refreshments served during the entire refund, 3-6weeks will receive 50% refund. Any
seminar and an electronic device with which to cancellation after the 6weeks period is not liable
access all training materials to any refund.
ATTENDANCE
WELFARE
Course registration always takes place the first
Some delegates may require a visa to attend our 30minutes
courses running in their respective locations. of the first day of training and training will
Kindly visit the required high commission office commence immediately after, on the same day.
(or website) in your country for more Late arrival of delegates could have an adverse
information. After obtaining the appropriate visa effect on the total delivery of the course and this
and remitting the course fee, you can contact may also be inconveniencing to other delegates
any of our welfare teams to benefit from registered. We are required by reason of our
Rebecca Charles International Group corporate accreditation with the BAC to escalate all
rate at any of the choice and affordable hotels absences to the BIA (where applicable). In the
listed in our information pack. event of a complaint, details and procedure for
this are contained in the delegate welcome
If you require pickup from the airport, kindly pack.
forward your flight details to contact@rci.group
specifically requesting the service. We will
arrange airport pickup only where confirmation FORCE MAJEURE
has been issued to you stating that the service
will be provided. If you request the pick-up All circumstances beyond the control of the
service and do not receive a confirmation email Company may necessitate postponement,
24 hours before your trip, please contact us change of seminar venue or substitution of
between 9am and 5pm on +442071487680 or assigned Instructor. The Company reserves the
+234 7055998866 or the undersign on the right to exercise this clause and implement such
confirmation letter sent to you. amendments.
LONDON
+44 207 1487680-3
contact@rci.group
Rebecca Charles International Airport House, Purley Way,

CR0 0XZ
LAGOS
+00234 7055-998-866; +00234-1295-1384
contact@rci.group
Nigeria Law Publication House 2nd Floor, Jobi Fele Way

CBD Alausa, Ikeja, Lagos
DUBAI
+9715-2802-0248
contact@rci.group
Arabian Park Bur Dubai, Jaddaf Area

Behind the Al Wasl Hospital, Dubai, UAE
ATLANTA
+1404 5184 208
contact@rci.group
Andrew Young International Blvd Atlanta,

Georgia 30303, USA.
ISTANBUL
+44 207 1487680-3
contact@rci.group
Metropolitan Bosphorus, Findikli Beyoglu,

Istanbul Turkey.
www.rci.group

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IN-

08 FACULTY: PUBLIC SECTOR

69 TERMS & CONDITIONS

In continuation of our usual style of having a theme for each

The term Inclusion is usually interchangeably used in the place

Firstly, all evidence proves that organisations focused on

Also, building and sustaining this inclusive culture in an

Finally, the outcome for building an inclusive workplace culture

Our selection of courses for 2023 speaks to our provision of

COURSE TITLE: Developing and Implementing Competency Framework

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Management 0.1: What Every Leader should know

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Governance, Risk Management and Audit Committee Effectiveness

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Corporate Governance Principles: Recommendation for Senior Executives

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

LOCAL COURSE PRICE LIST

COURSE TITLE: Good Governance in Public Administration

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Public Healthcare Management, Innovation and Reform

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Public Relations and Press Management

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Public Relations Issues and Crisis Management

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Community Development and Public Participation: A Strategic Approach

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Strategic Planning for Security and Development

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Effective Policy Formulation and Implementation

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Good Governance: New Public Management Perspectives

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

13th February ✔️On Request

COURSE TITLE: Privatization and Public Private Partnership

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

5 Days 13th February 18th September

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Regulatory Policy Development and Implementation

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

LOCAL COURSE PRICE LIST

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Auditing the Procurement Process

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Auditing the Treasury Department: An auditor’s Guide to

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Conducting an Ethically Sound Internal Investigation:

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

COURSE TITLE: Effective Compliance and Ethics

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT

DURATION LONDON DUBAI USA (ATLANTA) ISTANBUL VILT